We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,621 reviews.
Great service, Thank you. Will use again.
24/01/22 by Customer
About 2 quid cheaper booking a Royal Mail package through Parcel Monkey than through RMs own website. Label ready to print in a couple of minutes and sent by email. Parcel dropped off at a Post Office and delivered in 48 hours. Why would you not use this service?
23/01/22 by Happy Customer
Great service as allways
23/01/22 by Anthony
Very easy to use &efficient
23/01/22 by Adrian Heathcote
Easy to use with competitive pricing
23/01/22 by Customer
Item still not delivered. Ruined my nephews Christmas
23/01/22 by James Hicks
Great service only reason I gave 5 stars is because it would be nice to get a message night for or morning of collection with a rough time slot as I couldn’t leave the house until someone came just in case I missed it
23/01/22 by Samir Adam
parcel monkey are great until there is a problem ,i had a order which duplicated and i havent been able to recover the charge ,the support available is poor
23/01/22 by pch classic and vintage parts
Overall a very acceptable service offered and executed
23/01/22 by Mr Richard Priday
Easy process online, item then collected and delivered via parcelforce but at a much cheaper rate then the post office charges
23/01/22 by Samantha Timms
As planned the parcel was picked up, even though we were not home. I was left a proof of pick up and the very next day I got information it was at the depot.
Very satisfied. My package reached in record time.
23/01/22 by Preetha
Good communication and parcel delivered within time scale reasonable price.
23/01/22 by Mr MARTIN KNIGHT
Excellent service,i always use Parcel monkey, quick and easy, can book parcels anywhere, anytime, great range of courier/parcel services, highly recommended.
23/01/22 by kerrigan cobain
Great speedy service
23/01/22 by Mel Buddhdev
Very smooth service, prompt, no hassle. Only downside was the booking when had to change options for Northern Ireland, but such annoyances are expected at the moment
22/01/22 by Customer
Excellent service
22/01/22 by Mrs Wetherell
Delivered on time no problems
22/01/22 by Customer
Air delivery to USA. Went through parcelmonkey as it said 10 days (faster than Royal mail) and a customer needed it quickly. Its been 22 days and there has not been a single update since it was sent abroad. Ive had to refund the customer in full since its so late and parcelmonkey wont even tell me who the delivery company are or what the US tracking number is. 12 days since i opened a support ticket with them all theyve given me is "were waiting for a response from the shipping agent."
22/01/22 by jjscruff
Seamless. Door to door as expected
22/01/22 by Louise
Very easy to use, will use again.
22/01/22 by Alison Farrel
Very easy to book, print label and collection was quick. Delivery next day as stated.
Very happy with service and cheaper than post office prices when searching.
Would recommend.
22/01/22 by Lou Taylor
Everything without problems, I recommend it
22/01/22 by buttoned furniture
Fosse Way Honey and Apivino Mead products are delivered quickly and efficiently by parcel force. Very good value service through parcel monkey whether dropping at the post office or being collected from you.
22/01/22 by CHRIS ATKINS
Very efficient service.
22/01/22 by Chris
Easy On-Line access, simple straightforward & user friendly Web Page Design, multiple options in price and speed of collection/delivery.
Its a cracking service solution that makes the movement of goods so swift and easy; love it !
Graham
22/01/22 by Graham Muir
parcel address has not been found by delivery driver and returned to us on our charge and we have to post again, parcels are being sent out to this customer on a regular basis. not happy with quality of service, no refund was offered or any apologises. claiming the costs back, but staff not very helpful
22/01/22 by Customer
Excellent easy to use service
22/01/22 by Customer
Great service
22/01/22 by Darius Klimasauskas
Did not have a printer for the sticker. Driver came back next day when I had one. No worries no hassle. Valuable item. Arrived at destination safely.
22/01/22 by Graeme
Easy to use, cost effective. Much cheaper to book Parcel Force via Parcel Monkey than directly.
22/01/22 by Daniel
Great service, easy to use and value for money.
22/01/22 by Hollie Griffiths
Would never use again Charged me £50 extra (on a £17 parcel) because I guessed the height wrong by 5cm!!
21/01/22 by Steve Wilson-Phillips
100% 10/10 your service was excellent. From Collection to delivery- no issues- on time and at a price I never thought you’d be able to do it for. Definitely recommend.
21/01/22 by debs
Excellent delivery service provided - Parcel arrived on time without issue.
21/01/22 by Stephen McDermott
Had to leave 1 star in order to write a review unfortunately. Purchased a 2 day delivery service with next day collection. Parcel wasnt collected so contacted PM who thought it reasonable to reschedule for collection the next day. I bought a two day service for a reason! Potentially my customer is going to get their item late! I cancelled the service and await a refund. I will take it to the post office in the morning and hopefully customer gets the Item on Monday as promised. Poor service from the Monkies that are obviously paid peanuts.
21/01/22 by Christoph.
Quoted price came out a lot cheaper than the post office, so I went for it. Weighed and measured the item and entered it on the form, paid them and the next day it went away. Great. So I thought. One WEEK later I get an email saying that I had under-measured the the item (although they couldnt tell me the figures) and get another charge with the usual blah blah blah admin charges. BUT it gets better. Instead of letting me contest the charge before paying it...they charge your card as they have kept it on file! Avoid
21/01/22 by Luke Wordingham
Parcel left in a safe place, delivery as stated.
21/01/22 by Steam Supplies
Fantastic service
Easy to use and with good explanation on how to use and compare,either if you wanted to have your parcel collected by courier or if you wanted to take your parcel to a post office for collection,it was actually recommended to me by the post office as Parcel Monkey is cheaper to use than Parcel Force direct,it still uses them to send the parcel but at a lower price.
I was sent information quickly and It was also very easy to track my parcel,I would certainly use again.
21/01/22 by Janet
We regularly use parcel monkey to send parcels to Australia - 1st class service every time.
21/01/22 by Customer
Excellent services .
21/01/22 by Burster Iyere
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