We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Parcel got to destination but took much longer as seemed to be held in Glasgow. Obviously due to holiday period and possibly Covid.
09/01/22 by S Sanderson
Quick and efficient service
09/01/22 by Customer
The parcel was delayed by 24 hours which is understandable in the current Civid climate. The parcel recipient was emailed to let them know
09/01/22 by Jenny Mc
excellent first class service as always very fast turnaround
09/01/22 by Customer
Excellent service and fast delivery
09/01/22 by Katharine Fiorentini
Brilliant. Although need to have words with lupset (Wakefield) PO as they would not let me leave the parcels with them as I missed the parcel force guy. When to another all was fine. Parcels received in good time and good nick.
09/01/22 by customer
Quick, straightforward, saved the hassle and money. Great!
09/01/22 by Alastair McLachlan
Excellent comparison site for postage. We always use this one. Never
08/01/22 by Lydia
Easy to use. Very competitively priced. I use this site quite regularly.
08/01/22 by TS
Thanks for the good job.
All items sent have been received and in good order
08/01/22 by Griffs-Scooters
Collected on time and delivered on time, at a fair price.
08/01/22 by Graham Brant
Excellent service from start to finish and really great competitive price.. Will be using again without a doubt..
08/01/22 by Heather
I would like to leave a review...but how can you review a service you havent received ? I booked a delivery through Parcel Monkey, Courier collected the parcel on 30th December for delivery on the 31st according to their web site its been at the delivery office since 31st December..but has not been delivered. Pathetic.
08/01/22 by Bob Lloyd
Paid for 24hr Next Day Delivery which was £25 and they never turned up to collect it! And Parcel Monkey wouldnt refund, partial refund or give a god will gesture after me waiting in all day which im self employed cost me days pay and client also took the next day off which was also wasted!
08/01/22 by Gareth A
Another excellent delivery! Good to have the tracking. Also a picture of the parcels on arrival at destination, to be able to see the condition of the parcels, whether damaged or not.
Will use Parcel Monkey whenever we have parcels to send anywhere.
Thank you!
08/01/22 by Customer
Parcel Monkey organised parcel force to collect 2 boxes and deliver them 350 on the UK mainland. I paid online 1 day and by the next they arrived. I had some problems opening the link containing the label but they were very helpful and efficient in send me it in another format. Absolutely delighted with the service and the price.
07/01/22 by Colin A
Excellent service - package delivered safely and on time.
07/01/22 by Stephen McDermott
Great service. Great price. No complaint by now.
07/01/22 by CustomerUK
FOR MID SIZE PARCELS EXCELLENT. FOR PALLETS TRY PALLET MONKY - THEY ARE EXCELLENT TOO!!
07/01/22 by anon
Just as efficient as the first time I used them! Well done
07/01/22 by Jane
Excellent. Managed to get a good rate and parcel was quickly delivered . Very easy to book snd print label. All perfect
07/01/22 by Helga Ginty
Easy enough to download returns label opted for Royal Mail
Good price
Received return quick
07/01/22 by Jean Marsh
Easy to use system - offers many options for collection and delivery - labels supplied - collection from your home
07/01/22 by DOUG FOSTER
Easy to book, wide selection of options including pick up from home. Very good price too and everything went without a hitch. Pick up and delivery as advised and plenty of communication with both sender and receiver. Would use again!
07/01/22 by Sue Nieland
excellent service
07/01/22 by deborah bridges
excellent service
07/01/22 by Customer
Didn’t deliver my parcel, then asked for more money to have the parcel delivered back to me - insured all the way!!! Item arrives back all broken box and damaged content. They refuse any compensation!!! I have insured this item as it was expensive. Paid £28 total for delivery plus damaged item worth £95 and they are telling me I wont get no compensation - you took delivery money and insurance money and brought me back item that is broken beyond believe and you think it’s alright to just dismiss the claim. Please everyone just save yourself money and time and go directly to the courier companies - Parcel Monkey is just an agent that scums as much as possible.
07/01/22 by Jola H
Parcel monkey customer service non existent they refused to deliver my parcel then charged me to have it back when it did come back ita was smashed to pieces brand new item had been opened broken pieces sent all the photos and they rejected claim need to take legal action against them now and report the postal charges as fruad
07/01/22 by Nathan Lee
Easy to use and competitively priced
07/01/22 by chris anderson
Brilliant! used 3 or 4 times in our family, will use again!
07/01/22 by Guest
We paid for a 4 day delivery service with Courier to Australia however it took over 2 weeks.
07/01/22 by Customer
Used before, value for money, brilliant service, will definitely be using again in the future
06/01/22 by Janet
On point every time !!
06/01/22 by Parmjit Singh
No rating at all, booked and paid for collection and delivery, and a week later haven’t been collected or had any feedback as to when this service will be delivered. Would appreciate if you could investigate this matter. Regards C Rowe
06/01/22 by LESLIE
Easy booking for a good price with cheaper insurance. I’ve used twice recently for parcelforce. some post offices won’t accept parcels paid for online but I’ve not had a problem dropping off.
06/01/22 by Mrs Fleming
My advice stay away from this company.I am try to send a parcel from Uk to Italy .5 weeks and my parcel still in London.Not one single explanation but your are dealing with a bunch of foreigners that to speak to you they using a translator.
06/01/22 by luca soldatini
The online process was good though the labels came out huge when printed and the postoffice struggled to scan them. After 2 weeks i was told the price from the courier had gone up even though i weighed and measured accurately. The parcel still hasnt arrived in Canada and next time Ill go straight to parcelforce to office so Im sure its been dealt with. The tracker still says its in the depot! So who knows when or if it will ever arrive.
06/01/22 by Ji
Simple easy and efficient. Would definitely use again.
06/01/22 by Website User
As ever, spot on service from booking to delivery.
06/01/22 by Andrew Turner
My 4kg parcel was collected from my Lancashire home on 29th December and was delivered to my son in Auckland, New Zealand on 2nd January intact and secure.
Brilliant perfomance and service, well done, Id give more than 5 stars if I could!!! Thank you all.
Ken Williams
06/01/22 by Mr Kenneth Williams
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