We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,625 reviews.
Absolutely excellent. So well-priced, easy to organise and really quick delivery - 4 days to Canada from N. Ireland. Highly recommend.
20/01/22 by Customer N. Ireland
Did exactly what they promised!!!!
19/01/22 by Madison
Excellent service
19/01/22 by Paul Basford
First use of Parcel Monkey. Had my brother print out label. He printed 2 identical labels . I used the smaller. Weighed and Posted. Then found I was charged for a rediculous 10.9 kilo my parcel was weighed at 3.2 kilos. THEN I find that I was charged twice for the one parcel. This parcel has now cost £48.09 plus charged again £48.09 plus £33.29 weight. Ive emailed no end of times. Sent all documents and photos prior to taking legal action. This appears to me to be a very automated service Parcel Monkey cannot be reached by phone. They pass on to you any charge made by overseas carriers no matter how stupid they seam. I know its costing me more to see a solicitor than I will get back. My advice is to stick with the big direct postal companies that you can contact fairly if anything goes wrong.
19/01/22 by Michael
Excellent service would certainly use again.
19/01/22 by Ms Susan Arnold
Excellent service, exactly what you want from a collection and delivery service. Super easy to use
19/01/22 by Guest
quick and inexpensive
19/01/22 by punitbhatia
on time economical and arrived on time
19/01/22 by SteveFord
Thanks for sticking to your promises. My parcel arrived exactly how I was advised. A big Thanks to all of you @ Parcel Monkey
19/01/22 by Louise Mokhof
Very good service.
Plenty of choice of carriers & prices, then collected & delivered right on time.
Thoroughly reccomend.
19/01/22 by Customer
Great service - super quick, easy and reliable. Able to compare services and prices quickly. No hassle at all to go through checkout. Easy tracking via email and text updates 5*
19/01/22 by Customer
I’ve used Parcel Monkey a few times, easy to find best prices and simple to use.
19/01/22 by Sally
Terrible experience My item was not collected over a ten day period over Christmas -I have contacted customer service no less than five times since then to cancel and get a refund - as they said I had to rebook which I was not prepared to do -The chat function is hopeless as you get a confirmation. Email that someone will get back to you but they do not -There is no phone number While I appreciate that Christmas was a tricky time - this terrible customer communication - black hole feeling - is not excusable. Avoid
19/01/22 by jenny
Up till now my parcels are delivered mostly within the timings thankyou for your good service
19/01/22 by MARGARET OTWAY
I went to the post office directly to send my package and they quoted me 150 GBP! When I checked with parcel monkey it was half that price. It was sent overseas and arrived exactly in the timeframe suggested. Im really pleased with parcel monkey.
19/01/22 by Customer
Quick and easy use ????
19/01/22 by trevor howling
Posted a parcel to Belgium .. problems with customs and have on so many occasions tried to contact them via live chat. Get as far as ‘we will look into it and they never come back with a reply .. still on going.. will never use again .. so upsetting and present sent has now got a bad taste to it. So disappointed
19/01/22 by Customer
Couple of items damaged. Could have been handled with more care. Packaging good and marked fragile. More care needed with handling by courier.
19/01/22 by Chris King
Reliable website
19/01/22 by Customer saad
My package was never picked up, I rebooked and it still wasn’t picked up. My mum waited all day both days and no one ever came
18/01/22 by Genevieve Fairley
Essay to use and set up
18/01/22 by Mr James Anderson
Prompt Collection, Good tracking and timely delivery.
18/01/22 by Paul
Easy to use. Good to have parcel picked up from home.
18/01/22 by Sherry Lee Bryan
Smooth process and fast delivery.
18/01/22 by Obiageli Gerald
Very efficient service.
Easy to use website and will use ParcelMonkey again.
18/01/22 by Robert Jones
excellent company,100% recommended
18/01/22 by Customer
Excellent service and good pricing comparable
18/01/22 by Veronica Stephenson
Very easy to use, would be better if they could give you a rough pick up time.
18/01/22 by christine meffan
Quick and easy console when booking. Good prices. Simple process. Recommend.
18/01/22 by Steve H
A little disappointed, courier driver turned up earlier than specified and never collected my parcel. This is still sat on my shelf at home waiting on collection after arranging for another pick up. Money has already gone from my bank. If they manage to sort the pick up and deliver as promised I will review and recomment.
18/01/22 by Francis Devlin
Simply comedic performance. International parcel under Parcelforce four day delivery guarantee was delivered over two and a half weeks late. Over a week later and Im still trying to get one of the Parcel Monkeys to give me anything other than an obtuse acknowledgement or referral back to tracking information that I can get online. This company is an agent that just stands between the customer and the deliverer. The problem you then have is that the deliverer hides behind the agent as a reason not to deal with you. PM dont do it very effectively and while the customer service responses are fast, they are neither informative nor helpful because all they do is repeat the delivery companys tracking information. Very disappointing that some of the agents cant even read the information with which they are provided. Quite shocking. Avoid this company at all costs.
18/01/22 by Customer
Easy to complete with customs declaration etc. Printing off and leaving with Post office OK. Hasnt left the country yet after one week but this is due to Parcel force. On the whole a good service with pick up option if required!
18/01/22 by Mr Mary Berkley
Excellent service
18/01/22 by customer
I used parcel monkey to send some crockery. Everything was carefully wrapped and protected. When the parcel arrived, almost every item in the parcel was broken. The response to my complaint is that they will not refund the cost of the postage as they "completed the service". Avoid.
18/01/22 by George Frewer
First time used. Excellent service and price for parcel being sent to Channel Islands.
18/01/22 by Mr Anderson
Absolutely shocking - Parcel Monkey is great for getting a comparison of prices but do not book through the website. I repeat do not book through the website. I sent two parcels to the same address (one 12kg and another 4kg). Customer said they had been repackaged and then a week later I got a message from Parcel Monkey saying they had tried to take money from my card and that one of the parcels I paid for was double the weight it was supposed to be. No proof from them and they could not find the parcel dimensions, but I have had to pay to avoid any kickback. Do not use Parcel Monkey - go direct to the courier company
18/01/22 by Dobre J
Good comparison site and have used it twice now. Good comm7nication. Recommended to save money on postage costs.
18/01/22 by Helen
No problems at all, very happy with the service.
18/01/22 by Geoff Fox
great company
18/01/22 by Mr ANTHONY FRAIS
Excellent site which does the job efficiently with all options and really good prices. Would highly recommend.
18/01/22 by Customer
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