We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,626 reviews.
Love this site. So many different options out there and Parcel Monkey shows you all your options in one place. Highly recommended.
14/01/22 by Adele
Used Parcel Monkey UK a few times now and no problems encountered.
14/01/22 by DR (Glasgow)
No complaints - sent a fairly large TV next day delivery; arrived intact and on time. Price was reasonable, information provided was clear. Would use again.
14/01/22 by Dean McDonough
Excellent service as always
14/01/22 by James
They failed to deliver item then charged me to return it to me. I am now instituting legal proceedings against the PARCEL MONKEY as I beleive their T&Cs contravene the Unfair Contracts Act A complaint has also been made to Derbyshire Trading Standards. I would urge anyone having problems to do the same Would not recomend and will not be using in the future.
14/01/22 by James
Another parcel delivered. Many thanks.
14/01/22 by KJ
Parcel got returned as supposedly contained restricted items. It was a piece of wood and nothing else. Quite HOW STUPID people need to be to gain employment within delivery systems is astounding. No, not saying this is your fault directly but unless comments are accepted and acted upon nothing is going to change.
14/01/22 by EMmA Custom Rifles.
Easy to use, and parcel delivered to the USA on time as promised
14/01/22 by paul
Easy to use website, simple to compare. Competitive prices, process only took a view minutes. The service (by Parcel Force) was excellent.
14/01/22 by David Rayner
I have had some bookings delivered with ease but one that had complications and wasnt collected and then collected but not updated on the website so no tracking. Two months later it still says not delivered even though I now know it was. But a Christmas delivery to Australia has disappeared without a trace. Julia the customer help has been anything but helpful. Asking me for details of the parcel that a) are already on the system from when I booked and b) I barely remember as it was so long ago. I booked a courier as it said they would deliver in less than a week. Then when that date passed it said it would be delivered by 11 Jan. That still hasnt happened and now the tracking isnt working. Its infuriating.
14/01/22 by Mrs Moon
Reliable collection/delivery service and careful with large, fragile package, which arrived safely and I received a full refund for returned goods.
14/01/22 by Christine Urquhart
Delivered to Australia quickly and efficiently.At first appeared somewhat expensive but in comparison not so.Will use again and recommend particularly with parcel of some value.
14/01/22 by Mr Michael Partridge
Great fast service as usual from Northern Ireland to England, thank you so much!
14/01/22 by CustomerT
Excellent service, only 1 slight negative as the customer did not receive a email re delivery. I always use this service for sending large parcels.
14/01/22 by Joanne Parrett
Good collection and delivery service. However parcel was sent to Republic of Ireland, all custom forms etc filled in and recipient had to pay over £72 in taxes at their end in collection. This was not made clear on postage!
14/01/22 by Customer
Excellent service every thing explained in detail
14/01/22 by Paul green
Satisfied with parcel monkey services.
Thanks
14/01/22 by Jutt
Easy to book good service good choice and prices
13/01/22 by Louielou
it was good value for money
13/01/22 by Bonney
Excellent service
13/01/22 by Geoff Hunt
Item has not been received !
13/01/22 by Helen
Never had any problems with collection or deliverys!
13/01/22 by Customer
Two parcels delivered quickly and safely to the USA. Very happy
13/01/22 by A E
Very straight forward and excellent price.
Great job
13/01/22 by Customer
Parcel collected without issue, delay with carrier which was out with parcel monkey’s control, when contacted them about delay received prompt updates at stages until parcel arrived at destination (somewhat later than expected). Good price paid for service a lot less than going direct. No issues using again if need another parcel to go to Australia. Began to think that there was a secret code on the parcel indicating it was Parcel Monkey so the item was put in a pile and not checked for a few days lol
13/01/22 by WEBCLIENT
24 means 24 hours.
13/01/22 by Customer
Choose ParcelForce and paid for the expedited 2 day delivery….Extremely, to say the very least, disappointed. The online tracking shows exported from UK for 6 days and still has not received …..now it’s too late for the intended use of the parcel contents. My opinion is not to choose ParcelForce….. apart from misleading potential customers it is totally unreliable. If COVID is cited as the reason for the delay then ParcelForce should remove their guaranteed 2 Day delivery advertising from ParcelMondey website immediately.
13/01/22 by customer
Ive used the service before and its been fine, however this time it was an important package that had to be delivered the next day. It wasnt delivered the next day but four days later! Not good enough, we had no call from the courier Courier and the website just said it was still in transit, giving our preferred date as the estimated delivery. We would have suffered severe business disruption had we not worked something out. Needless to say we couldnt rely on this delivery service.
13/01/22 by Customer
Parcel was collected on time arrived at destination quickly extremely pleased will use again
13/01/22 by H Caulfield
I bought a "no-printer required service" on their website but once I paid, I received a confirmation email saying I need to print the attached labels. I tried to cancel urgently but theres no phone number and nothing on their website for urgent help. AVOID.
13/01/22 by tigerlily
Easy to order, picked up with no problems and delivered in good condition.
13/01/22 by Customer
Very straight forward ! I saved over £40 . I went to the post office to ship a parcel that weighed about 4kilos and they said £53 to get it shipped to France without any tracking when all that was in was chocolate and sweets that I was sending a relative to try , I then went online and I found parcel monkey uk and the shipping only cost me £14 tracked and signed. very fast efficient and good value for money 100% recommend
13/01/22 by Mari
BRILLIANT SERVICE.
13/01/22 by ARAMIDE AKINNIYI
Great service parcel delivered 4,600 Miles in a week.
12/01/22 by Julie M
Very straightforward process
12/01/22 by Maureen
Simple to use
12/01/22 by mark dickie
Great service ! No complaints!
12/01/22 by A. Krikor
Quick and easy. Very impressed!
12/01/22 by Carole Elkins
Fantastic site, made it so easy to send my tyres back to suppliers for refund
Very easy to use, you get various couriers who offer different services including collect from home option
Will use for future parcels
12/01/22 by customer
First time we used them great for heavier items
12/01/22 by David Coates
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