We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,626 reviews.
Quick. Efficient delivery at a good price
12/01/22 by Mr Johns
Highly efficient and excellent value.
12/01/22 by Customer
Very good service fast and competitive price. I am happy
12/01/22 by Niko Thomas
An extremely good service. One has choice, the system was very easy to use, and parcels sent arrive within the time schedule.
12/01/22 by Customer
Generally a smooth process to collect a TV for product return. Could have done with a print-free service though.
12/01/22 by Daniel Robertson
Yet again paid for a 24hr service parcel collected Thursday and delivered Sunday
12/01/22 by Customer
Wonderful service.Very good ideea.You got so many options to pick your courier. I used ParcelForce for a item return in order to get a refund at first the "shipment was due to Address problems (unable to locate premises)" I wrote them the same complete Address from ENGLAND and the next day the parcel has been delivered ! I also think that if you talk nice goes in your favor ???? ???? Wow and the emojis work on here ????
12/01/22 by BestLover
Always a first class service
12/01/22 by Jayne Marsh
A great way to get the best value and service with a number of options.
12/01/22 by John McC
First time used, very impressed, will use again
12/01/22 by Mark Brindle
Easy to use and after using a few hundred times,at present,no issues
12/01/22 by Customer
I will say that they are good at responding to a complaint, but had nothing but issues with the service and the couriers they work with - as well as declining my claim due to hidden information - would not use again
12/01/22 by Talia Cairns
Excellent service would definitely use again
12/01/22 by Gill Shelton
Very efficient delivery. Sourced the best price with a reputable carrier.
12/01/22 by Neil Titley
Drivers report claims that when he got to pick-up destination, there was no parcel to collect. I dont know where he went, but it was not to my property. Service worse than useless and he tried to cover it by deceit. If I could give fewer than one star I would. And they still have my money....!!!!
12/01/22 by Emil Pacholek
I organised a collection and delivery of an item I purchased. I recieved the item in a timely manner.
12/01/22 by Matt McCann
excellent service and value
12/01/22 by Les
Simple easy to use app saves a lot of time ????
12/01/22 by Michael loghan
Cheap, but poor customer service and washing their hands of any support if their are issues and its avoidable in their small print, which excludes many of the guarantees on services compared to when bought directly.
12/01/22 by Seth
Very trustable and reliable website iv alway used parcel monkey for my parcels
11/01/22 by Customer
Absolute Epic trustworthy service ????????
11/01/22 by Customer
Be very careful with these people. Even if you provide the correct information to an address which you can find on google maps and subsequently the courier fails delivery and you request a refund, their T&C’s work against you and instead you will find yourself out of pocket for a situation which you will have difficulty to understand. They will not support you and even if genuinely the courier cannot find the address (near on impossible but let’s entertain this) these monkeys will not even challenge the courier to say this is stupid. Stay well away, pay that little extra and go to the courier sites direct and then at least you got some say in the matter rather than have these monkeys in the middle.
11/01/22 by Salt
Great value DPD drop off delivery.
11/01/22 by Phil Page
great communication, competitive price.
11/01/22 by TiffanyGrace
Purchased a parcel force 24hr delivery, the parcel took 6 days. Not great but it did arrive and I arrived in good condition.
11/01/22 by Customer
Collected and delivered on time at a most competitive rate
11/01/22 by Chris B Leeds
A Great service thank e
11/01/22 by Rosemary
Very trustworthy! And very good service! Thank you.
11/01/22 by V W
Used these a few times now and always found it really easy to send your parcel at the cheapest available price
11/01/22 by Mr Fenton
Abominable service. Parcel booked and paid for next day collection by Parcelforce and Im still looking at it a week later! Keep being told by the surly customer service staff it will be collected the next day so Ive been a virtual prisoner in my own home! WILL NEVER USE THIS COMPANY AGAIN.
11/01/22 by Angela Davies
The courier was very polite and helpful. All has been dealt in a friendly manner. Highly recommend it.
11/01/22 by Customer
The parcel has been in the destination country without delay and waiting for custom clearance now. My customer seems having received the trucking number of the parcel earlier. Thank Parcel monkey for the efficient service.
11/01/22 by Water
Excellent service as usual.
11/01/22 by Mr M Brewin
I have often used Parcel Monkey/DPD to send parcels to family in the US and France and on this occasion I sent a parcel to the US. The parcel was picked up by DPD on the Wednesday afternoon and was received by my daughter in New York on the Friday evening. Although it was expensive the service was excellent.
11/01/22 by Marion Wilkinson
We have booked parcels to be collected and delivered via Parcel Monkey UK for many years now and have had no problems at all which is what you need when mailing rare discontinued cutlery.
11/01/22 by CutlerySearch
Really happy with the service but two things
1. Would be great if you could print the label at the POffice
2. I seem to have been charged twice for the same transaction - to be resolved.
11/01/22 by Bolti
First time I have used parcel monkey but will definitely use again, used to return a mattress topper which was collected from the house, parcel was tracked and was delivered next day with name of person that received it.
11/01/22 by Sandra Winstanley
Great reliable service
11/01/22 by MR G
Amazing service, placed my order for postage at 10pm, the parcel was collected next day by 12pm. Will definitely be using again!
10/01/22 by Chloe Heath - Byard
Easy site to use
10/01/22 by Customer
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