We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
I have been checking the Tracking Status of my parcel sent to the US. It arrived in the US on December 18th and to date (30/12/2021) has not been delivered. I cannot find anywhere on the DPD website where I can contact anyone to find out where the parcel is!
30/12/21 by Mike Battle
I was told when booked 3 to 8 days posted on 16th now its 29th and it has just arrived in the country still to go to the depot then get delivered so well outwith 3 to 8 days even allowing for holiday season
30/12/21 by Customer
quick ,easy. saved money
30/12/21 by bRIGID
super service and price
30/12/21 by DAVID HOVE Customer
Really bad service from Courier. I paid for next day delivery and 9 days on still waiting for Christmas present to be delivered (now well after Christmas). Apparently parcel monkey need to carry out an investigation before I can claim any sort of compensation. Pretty fed up checking the tracking and trying to progress this....
30/12/21 by Customer
Very disappointed. Two parcels collected in the UK on 20 December to go to Switzerland. One delivered on 28 December and the other still not arrived!! Won’t be using again .
30/12/21 by Customer in Scotland
Once again top job
30/12/21 by Cleve McCollinCustomer
Very efficient service at competitive price
30/12/21 by julie scott
Great website and easy to use. Customs declaration section was very helpful
29/12/21 by New Customer
Great service. Very reliable
29/12/21 by Jacqui Deakin
Took longer than expected. Prompt response to an email asking where it was, and when it would arrive.
29/12/21 by Pat Waterman
Good prices easy to use
29/12/21 by Customer
I used PM to get Parcelforce 48 at a reduced rate, drop off at post office, all worked well
29/12/21 by Rosie
Parcel arrived quickly and in perfect condition. Tracking was very handy and reasonable cost
29/12/21 by Liz Parboteeah
Parcel returned undelivered. Not able to get an accurate update on the status . Very expensive given the non delivery and follow-up is non existent. Very poor overall.
29/12/21 by Customer
All ok. A bit slow but it was the run-up to Christmas
29/12/21 by Satisfied Customer
Booked three parcels in from UK to South Africa on 14/12/21 to be delivered in 5-7 days in time for Christmas. Paid £291. It still has not left the UK. Very disappointing.
29/12/21 by Malanie
Had to return a faulty television to Amazon via Parcelmonkey following issues with their regular returns courier company. Was directed to website which was straightforward and easy to navigate. Service from Parcel Force was excellent - as we have experienced before. Driver courteous and efficient. Would recommend for future courier / parcel delivery
29/12/21 by Iain Mack
My parcel has still.not been delivered and I paid £107 for it!!! Please look into it for me
29/12/21 by Sandra Hill
Use this service regularly. Great prices. Great delivery options.
29/12/21 by Julia
Amazing service
Will definitely use again and recommend
Collected and dropped off at times stated 10/10
29/12/21 by Gloria Officer
Really impressed by the service. Easy to use and our customer received their item within 48 hours. Will definitely use again
29/12/21 by Michael Searle
Excellent- only point of concern is that there’s no differential on small ish parcels sink with weighing 100grams cost same as 1.5 kg one but it is quick easy and reliable.
29/12/21 by KM London
should have been a 48 hour delivery, driver didnt leave any paperwork glad we posted early!
29/12/21 by tracy
Everything worked exactly as it was supposed to.
29/12/21 by Einar
Parcel monkey again did what it says on the tin, uplift and delivery excellent and good price.
29/12/21 by dorothy
Booked this as a 3 day international tracked air delivery. As soon as it was booked I was directed to Royal mail, now with 2 booking references, which is not a fully tracked service. The tracking does not work, it just shows the parcel at the office where I delivered it. I will probably never use this again, as I feel ripped off. The parcel is not moving, I cant get hold of anyone, and I paid twice what the royal mail parcels people quoted me and got royal mail parcels service. It is not what it says on the tin, its does not work and and it not value for money, stay away. There are no phone numbers, no contacts, no e-mail, no one to complain to.
29/12/21 by David Shanks
Away away away away . This guys they lost my Christmas present to Greece to my family through DPD .I cant find my parcel that is with DPD .The parcel cost over £200 and nobody answering me through chat .What is going on with those guys . Dont make any purchase with the or DPD .Protect yourself and your Christmas
29/12/21 by Yiannis
Delivery to the address in France took 5 days, not the 3 days was promised. Disappointing at over £13. Normal mail would have worked just as well for much less cost.
29/12/21 by C E
Great delivery service on time and on budget
Highly recommended
29/12/21 by Eduardo Rull-Ariza
Easy to use service.
29/12/21 by A Martin
Still not delivered. Ridiculous
29/12/21 by Customer
Brilliant service
29/12/21 by Karla Hill
Excellent service
29/12/21 by G Smith
I think it would be useful if Parcel Monkey rated their carriers for delivery time reliability. Parcel to USA said 2-4 days and took 10 days. I know we are in difficult times but my parcel spent 3-4 days without movement. Quite stressful as I then wondered if it had got misplaced. The webchat were professional but unable to held.It did arrive eventually so happy about that
29/12/21 by Gill McIlmoyle
I book a priority global which on the site it states 3-5 days it took them 9 days Very disappointed
29/12/21 by Mr Ashraf
I paid for next day delivery and today is the 6 day since they collect the parcels and I am still waiting for my parcels to be delivered. The worst than this, is that when I spoke to the costumer service they told me to describe the parcels because the courier could not locate them!!!!! what I joke. I could not ask for worst service in my life. What a nightmare. I do not understand?? like really?? your job is delivering the parcels and you could not do this properly why are guys working in a delivery company if you cannot even do it right????. Me as a customer should not get impact by any of these as I have done my part to pay them what I am supposed to pay. Now, they should do their job to deliver the parcels for the customer on time as they have promised the customer that they were going to do so.
29/12/21 by Customer
customer service is awful. takes days/hours to track a parcel. I asked a question regarding the delivery of 1 parcel, days later I got a response about a collection of another parcel. Asking 2 questions about different packages confuses your attendants even though question are provided clearly and giving the ref number. I paid for next day deliveries and many of my packages have not been delivered.
29/12/21 by Customer
Delivered on time in Xmas week .
29/12/21 by Customer
Fabulous service! Easy to book, great price and fast delivery!
29/12/21 by Viccie
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