We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Very easy to use website with brilliant deals on parcel delivery options. Will definitely be my go to for pacels now.
28/12/21 by Stuart
Huge saving against booking with Parcel Force directly. Minor issue with collection but this was due to Parcel Force. Parcel Monkey site let me rebook very quickly.
Delivery was on time and direct to the door.
Excellent service overall and a huge saving,. Highly recommended
28/12/21 by Mark B
Great service at a good price.
28/12/21 by Duncan Proctor
I sent a number of packages from the UK to the US for Christmas. The process was smooth, including customs forms, and they arrived in just over a week - which is not bad for the week before Christmas.
28/12/21 by David Campbell
Very straightforward process from beginning to end.
28/12/21 by Cathy Humphries
I ordered Courier next day through Parcel Monkey, i waited in two days for the collection, on the third day i contacted Courier direct only to be told that the order had only just been placed with them just after a complained!!! I canceled the order and requested a refund, Im still waiting for that as well. Im only giving one star as theres no option for none.
28/12/21 by ifly sussex
I sent a parcel to Australia on the 01.12.2021 to my son with Christmas present in it still no arrived in Australia
28/12/21 by Customer
The Parcel Monkey transaction was all ok but the problem is with the DPD service. we chose Next day delivery , but they failed to deliver the parcel and we are still waiting for it 5 days later. the excuse is that there was no one at the house which was totally wrong. DPD driver posted the photo of a random house. We contacted DPD, they told us the driver will go bzck and deliver the parcel later in the day; but he did not. Really disappointed as this meant my parents who were spending Christmas on their own due to Covid did not get their parcel for Christmas.
28/12/21 by Alain 38320
Surprised by ease of use
28/12/21 by Nicola Jane McKnight
Absolutely brilliant!! A faultless service, so smooth and dependable.
28/12/21 by Deborah
Easy to use and good selection of carriers. Just sent a Parcel from the UK to the UAE. Delivered a couple of days late but understandable with the Covid situation. Thought it would be delivered to the door but not so just to a post office where it had to be collected. Maybe I didnt read the small print. Overall very satisfied with Parcel Monkey have used them many time for UK to France and they have always been good.
28/12/21 by Mr Skinner
it is so easy to use Parcel Monkey - I feel very comfortable with it, everything is explained
28/12/21 by Mrs Harvey
Recommend have used many times
28/12/21 by Maria
Excellent service . My parcel was picked up and delivered safely . Very efficient service I will definitely be using you again !
28/12/21 by Rachael
Everything on time polite driver. Proof of pick up would be helpful.
28/12/21 by david brown
Collected on time, and delivered on time. Quick and efficient. Friendly drivers too.
28/12/21 by Jolene
Efficient good communication and delivered as promised
28/12/21 by Hayley Flavell
This isn’t a bad review of just parcel monkey but parcel force aswell selected a 2-3 day delivery service my parcel was collected on the 18th of December and has been prepared for departure since the 20th of December which has ruined my boys Christmas as there presents wasn’t in Poland in time
28/12/21 by Customer
Easy to use and great prices especially when posting abroad which has become rather complicated.
Will definitely use again.
28/12/21 by customer
Good service but slower than the 3 - 5 days advertised
28/12/21 by Katie
Good service
28/12/21 by Martyn vevers
Collected on time was ment to be delivered in 4 to 5 days posted it on 16th of December its now 28th of december and still not received it
28/12/21 by Matthew woods
Extremely easy to book a courier. Good support when needed.
28/12/21 by Mr Berman
Parcel was booked with Courier next day delivery. Not collected for 3 days and then not delivered the next day, but told that I have to wait for the next business day. So one week after my next day delivery order, this still hasnt been delivered. Pathetic from both Parcel Monkey and Courier. When someone did collect it, it was from a person in a grubby white van. This isnt even Courier, its a sham scam. Avoid
28/12/21 by Simon
Great service again thank you. I really wouldn’t use any other service.
28/12/21 by Kathy O
Very fast efficient service
28/12/21 by Val
First time I’ve used this service and I’m really impressed with them I’ll definitely be using again . My parcel safe within the time stated.
27/12/21 by Julie
Delivered on time
27/12/21 by Ram Thiagarajah
Easy to arrange. Delivered on time . Good service
27/12/21 by Phil Miller
Have used several times and always been first class.
27/12/21 by Mary Doll.
I purchased an item from well known retailer - then tried to return it. The experience I had with the default courier was terrible, twice, and would defy belief (if I were to tell you the week-long story). Fortunately, the well known retailer responded to my cry for help and pointed me towards ParcelMonkey - and the return was then dealt with smoothly, and very quickly.
27/12/21 by Mrs. Honest in Edinburgh
Perhaps unfair to Parcel Monkey but having paid an excellent price for a Christmas Gift parcel to France , it was delayed for 2 days or more while I received demands IN FRENCH for €19.50 VAT on a £15 Teddy Bear . I actually thought it was Spam . Punishment most likely for Brexit . We should sink their fishing boats lol.
27/12/21 by Alan Lamont
Really really impressed. Booked a delivery before Christmas and arrived on time. Was able to get everything sorted and compare my options easily and the instructions to send everything were straightforward, really happy with Parcel Monkey.
27/12/21 by Danish Mistry
Perfect service yet again. Speedy, cheap and did exactly what they said. All pressies recd for Xmas Day . Thank you.
27/12/21 by Alyson Jackson
Absolutely awesome service!
27/12/21 by Miklos Toth
Simple, easy and better than parcels2go
27/12/21 by MR COLE
just as it said on the tin
27/12/21 by Colin Johnson
Very positive experience. Parcel pick up was as scheduled (text reminders very useful!) and paperwork for my overseas parcel was easy to download and complete. Parcel arrived in Australia within seven days - in time for Christmas - in perfect condition. I will use this service for future package shipping.
27/12/21 by customer
Great service!
27/12/21 by customer
Exceptional delivery time from the UK to Germany, at Christmas time too! Would have no hesitation using again.
27/12/21 by nannette kirkman-graham
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