We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Never attempted to deliver my parcel. Tried to charge me to return it to sender. Failed to return it to sender. Told me to collect it from their offices 2000km from my location. Arranged for someone to do this for me, then told actually it’s not possible. Completely ignored me for a while. Told me it’s not possible to collect the parcel from anywhere. Have never actually admitted to losing it, but last response was just a link to their claim wizard- which had expired. No apology, no admission of losing it. No explanation. No idea how they could be any worse.
25/12/21 by Terry
It’s ok service but a few surprises I found on the way and still haven’t been answered by customer service. I was automatically charged £4 after sending because apparently I didn’t measured it right and it was a bit bigger. However, the person at the other end was also charged £8 on collection by the mail service but we still don’t know why it was force. I emailed Parcel Monkey but still not reply. I found too many hidden costs…
25/12/21 by David
Really good. Posted my parcel from UK to Gibraltar. The service provided a lot of value with a tried and tested method.
No issues with customs, delivery or pickup
25/12/21 by Rish P
The website was simple and straightforward to use and to pay for the service being booked. Drop off for a parcelforce at the Post Office was easy and I was able to track the parcel to ensure it had been delivered.
25/12/21 by Judith Morgan
overall a good experience, kept up to date with tracking
25/12/21 by Robert
Great prices, a very reliable service. I will definitely be using Parcel Monkey again.
25/12/21 by Samantha Britton
Even though on the website it said i will not have to pay customs to germany for my parcel including only personal items, DPD made me pay an enormous amount of money otherwise they will immediately send the parcel back. Of course nobody from DPD could be reached- very bad experience and never again.
25/12/21 by Customer
Really great prices and so easy to arrange postage of my parcel. Everything delivered safe and sound. Would highly recommend.
25/12/21 by Rachael
Very good and efficient.
25/12/21 by Xo
Easy to use and good prices for delivery. Quick pick up of parcel.
25/12/21 by Alexandra
My parcel still has not arrived in time fir Christmas . So very disappointed with this courier plus the parcel gained 2 kg from leaving here .
24/12/21 by Ms Mary Mccracken
Use Parcel Monkey every Christmas or if it is a friends birthday.
Easy to use site and gives several options to choose from with varying prices.
Kept up to date on the collection and delivery.
Using collection options really helps a the local post office is now closed.
24/12/21 by Rachael
Made it easy to select a parcel company and find one with a nearby pick up point.
24/12/21 by Phil
Pick up was great. Unfortunately the parcel was about 4 hours late being delivered.
24/12/21 by Customer
Picked up with no problems when they said they would
24/12/21 by Belinda Parkes
Excellent service and price.
24/12/21 by Alan Roberts
Fantastic service. Collected on time. Delivered on time and signed by courier with the name of receiver. Will use again.
24/12/21 by Lynne Gregory
Best services
24/12/21 by LEFKO MIHAI
Fantastic service totally reliable thank you
24/12/21 by CollectPlus Customer
Totally straightforward and good value. Tracking was very helpful.
24/12/21 by Caroline Horobin
Excellent choice and prices as always from Parcel Monkey. I booked 2 ParcelForce deliveries at a better price than ParcelForce!
24/12/21 by Kate
I posted a parcel to Australia on 7/12 and it had still not been delivered on 24/12 - it was supposed to take 5-7 days. So no Christmas presents to open from the UK on Christmas Day
24/12/21 by Mrs virginia barratt
Excellent service. Everything went as planned, no complaints.
24/12/21 by Val
My service was zero. I paid extra for next day 10.00 am delivery for two parcels. From the offset the updates were zero. I had to call the actual courier who groaned when i mentioned P.M. My parcels which i paid extra for arrived two half days late. And late morning. Which meant family had to take extra time off work. My total frustration is now trying to get a full refund as i also took out compensation. If anyone considering taking out additional cover , be aware. They dont deal with processing refunds. My thread went unanswered. So i started another thread , all to no avail. 8 days on no one can provide me with the complaint procedure. The only response i get is that it has been passed on. So my refund has been passed on apparently? My request to complain has been passed on? Seems no one actually deals with the request. Lack of customer service. Lack of procedures not adhered too. I paid 10 Express service 10 by 10 Collected at 17.20 (not 10am). Arrived two half days late.
24/12/21 by Sandra Coates
Excellent delivery, cheaper and more efficient than royal mail
24/12/21 by Chandler
I paid the extra to get them couriered as required a proof of delivery due to an ongoing court case. So was not happy to receive a picture saying they had been delivered. When really they had been left outside. People pay extra for a service which you offer but don’t uphold to.
24/12/21 by Customer
Excellent runs like a well oiled machine you can’t go wrong thanks
24/12/21 by Dale Roberts
I have tried other sites and have had nothing but problems due to messages saying driver will provide label and the the pickup fails because i dont have a label and no show pickups.
I never have problems with Parcel Monkey, so personally, I will not use any other site.
24/12/21 by Carl Moreira-Smith
No issues ...fill out your details...grab the kitchen scales and a tape measure print out the labels and away you go ... easier and always cheaper than my local post office.
24/12/21 by Russell M Stalker
Great service from start to finish.
24/12/21 by Desmond
Makes the process of finding a courier so much more straightforward!
24/12/21 by JK
Excellent service - packages collected on time and delivery exactly as expected! Packages were handled with care. Pricing was clear and the service very easy to use.
24/12/21 by Customer
Quick and reliable service will
Definitely use again
24/12/21 by Customer
shipped from US to France with a 3-5 biz day turn around. that was nov. 19th and the package has been on a tour of the world, but not trackable any longer and customer service is not interested in helping out.
24/12/21 by HK
Great service
24/12/21 by Customer
The system worked well. Dropped the parcel off at a local PO and then was able to follow its progress. Arrived on the day expected, and this was during the Christmas period so would’ve been a busy time.
24/12/21 by Gilly Searle
Easy to navigate process. Have used several times. Will continue to use again. Cheaper and easier than doing things at a post office.
24/12/21 by Jon
I opted for parcel force 48 hour delivery and it still has not arrived one week later, still snowing as no tracking updates available. My niece will have no present for Christmas.
24/12/21 by Sarah Garner
Great way to compare delivery prices
24/12/21 by John Herring
I chose an option that had 4 stars instead of 5 this time and it was delivered perfectly as always.
24/12/21 by Customer
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