We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,627 reviews.
A simple way to send a parcel. Ive used for both the US and UAE and there are often difficulties with the latter. Parcel Monkey have been really helpful and efficient in succesfully resolving these in each case.
02/01/22 by IAN
Very good service and cost effective.
02/01/22 by Prof. Philip Moore
Thanks excellent
02/01/22 by Peter
Parcel sent from UK to France - delivered on the day quoted (NB Beware of the French customs rules. Whilst there is a 46Euro tax-free gift limit - this is calculated by adding the COST OF SHIPPING to the value of the contents. I had to pay a 4E fee plus another 7.50E to release the parcel from the customs - fortunately I had put an email address on the docs so I was contacted. The only other option I was given was to have the package returned to me (I guess at my cost!). So I paid up and learnt a lesson. After that the delivery across France was quick and efficient.
02/01/22 by JH Oxon
No complaints. Parcels get where they need to be
02/01/22 by customer
Great service! Great things exist thanks to great people! Thank you guys! Just happy user ;)
02/01/22 by Mike
Very efficient and reliable
02/01/22 by Sarah Dorsett
Great service
02/01/22 by Miss rhoud
Excellent service, from collection to delivery.
01/01/22 by Teresa Ollerhead
Makes sending a parcel much easier and the price selection is very useful.
01/01/22 by Customer
Easy to use, good pricing and ability to print labels and track parcels easily
01/01/22 by Customer
Easy yo use, reliable service, door to door
01/01/22 by Stephen Ford
Quick and easy to use. I sent a parcel from UK to FR just before Christmas. It arrived within a week!
01/01/22 by Customer
Was very impressed. Prices were reasonable. Only thing was getting the parcels to the post office. But I did it.
01/01/22 by John Pauls Hair Salon
my item was retuned and was dropped out side my door you didnt send it i don know i send by Courier and goes seem day
01/01/22 by Customer
Parcel got to USA fine. The customs forms & guidance were particularly helpful.
01/01/22 by C House
Some elements of the order are more complicated than necessary, but once ordered all very smooth.
01/01/22 by MG
Easy to use good value website
01/01/22 by Uphill Gardener
I Paid for 24hrs plus paid extra for am delivery...But it arrived tea time on the Thursday... I didnt make the post pick up at the post office on the Monday as my printer broke down went to 2 different post offices to get a print out...I was told it would go 1st pick up next day and the parcel would arrive Wednesday before 12 so was not too impressed
01/01/22 by Neta Dickinson
Didnt pick up on time
01/01/22 by Customer
Very reliable and gets to the destination within a few days. ????
01/01/22 by Customer
Did not know that this service was available. I have used various postage and courier agents and this service was very cheap, quick,easy and reliable.
Excellent Service I will be using a lot more in the future. Thank you
01/01/22 by Mrs Carole Bravington
Sent parcel to Germany, arrived quickly and at a fabulous price. Ironically they sent one back 2 days before we sent ours and theirs is lost..
31/12/21 by Customer
Usually goes very well and what better deals you can get out of Parcel Farce when they have to compete !
31/12/21 by David
Absolute rip off, billed me an extra £52 for a parcel that they said was overweight (it wasn’t) and just took the money out of my account. I will be contacting them as soon as the bank holiday is out of the way.
31/12/21 by aaron
for the second time in two months i am being charged extra because i cannot prove via pictures the weight and size of my parcel ? forget using this company theres plenty more out there
31/12/21 by dave
Excellent service, my parcel was received only 10 days after collection from my house. My parcel went to Australia, well done.
31/12/21 by Karen Bartlett
Over charged me
31/12/21 by Theresa
Excellent service, picked up from our door & delivered to family in Australia during the Festive holiday season in a week. Would recommend.
31/12/21 by Fauts
No one collected my parcel. No information or notification. No updates. When I tried to rebook, the next available delivery is in 5 days. I have someone waiting for this package and I paid for next-day delivery. Terrible.
31/12/21 by AK
Excellent service and i really like the email thats states when the parcel has been delivered. This is very helpful and the main reason i continue to use parcel monkey.
31/12/21 by boilyhead
Nice work...
31/12/21 by Joao Manuel Valente da Silva
Easy to use, reasonable cost, good delivery record,
31/12/21 by JOHN Mac
Great service, plenty of choice of delivery options and easy to to use and track order
31/12/21 by Customer
Very efficient service and far cheaper than the competitors.
31/12/21 by Ben Thomas
Used Parcel Monkey several times now, great value parcel courier service.
Clear pricing and excellent Dash Board.
No need to look elsewhere…
31/12/21 by Tim Marland
It took me three attempts to get someone to pick up my parcel, rebooking and then going on the live chat after the initial booking itself. When the courier finally arrived two days late, he was expecting to pick up three parcels. Come on Parcel Monkey, you can do better than that.
31/12/21 by Emma
Efficient..easy .. delivered....just what you expect...!
31/12/21 by Customer
Parcel still not arrived
31/12/21 by Deborah
Excellent service
31/12/21 by Customer
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