We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,627 reviews.
If they fail to deliver for whatever reason they will offer to ship it back to you (for a cost), you can collect from Southampton or they destroy it, no paid option to get it redirected or redelivered. - Rubbish!
31/12/21 by Paul
I spent 2 days waiting for my parcel to be collected (8am -6pm) and it never was. No update, no apology. Would not recommend.
31/12/21 by SO
I use international to Germany ,straight forward until it gets to delivery then it falls apart due to lack of communication so delivery doesn’t happen it is always a pick up and now beware of the import taxes.
They were higher than the postage.Brexit is costly.
31/12/21 by Finn's Oma
Been over 14 days qnd no parcel yet
31/12/21 by Customer
Efficient service and delivery was very prompt.
31/12/21 by Jabu
Very much recommended!
Super easy,fast and lovely, friendly staff
Thank you!!
31/12/21 by miroszlava szabo
Excellent got the Christmas parcel there the next day.
31/12/21 by Sarah-Sue Cowan
Great price, great service... and so easy to organise. Will be using again.
30/12/21 by C Valentine
Hi, parcel has still not turned up. The recipient had to pay €50 to release parcel from customs and still hasn’t received it!
30/12/21 by Nicola R
Excellent service and easy to use with several options available
30/12/21 by Christopher
Easy to arrange and compare different options, Happy with how easy it was and how smooth everything worked.
30/12/21 by JESSICA
Brilliant service, the parcels have been delivered in time just as promised before Christmas in the UK and before NY in the US Well done Parcel Force! Thank you very, very much! I recommend Parcel Monkey without any hesitation!
30/12/21 by Kate P
Booked Express 24 collection and delivery service via Parcelforce. Parcel was due to be collected yesterday. I checked tracking yesterday afternoon only to find out system saying collection attempted at 8:14am but unsuccessful. I called up Parcelforce to find out that there was some GPS coordinate error and the agent said she will rearrange the collection for tomorrow now (this morning). Trying to check status online and no updates. Rang up Parcelforce again to find out no updated collection order was set up yesterday (despite me speaking to the agent for over half hour yesterday and promises made). The agent took my mobile number and said will pass on to the collection depot to speak to me directly but no contact made yet!!! Tried ringing Parcelforce again only to be faced with a rude agent who hung up the phone on me!!!
30/12/21 by customer selling off property
I have used this site few times very happy quick easy to use no problems.
30/12/21 by Mandy James
Excellent- parcel collected and delivered as stated - very reasonable price
30/12/21 by Tracey
Offer good prices but sadly that is all, customer service, common sense and their ability to resolve situations are no existent. They blame the courier, courier blames them, constant passing of the buck and no accountability. Frustrating and unhelpful in a time critical and important industry
30/12/21 by Craig Manship
parcels collected yesterday for 48hr delivery and arrived at destination in less than 24hrs cant fault them cheers, guys.
30/12/21 by Mr Lewis
A good and simple way of getting the best deal for your individual parcel delivery needs.
30/12/21 by Chris Ottewell
I use this company quite often as I can feel confident that the website is easy to navigate, and my parcels arrive safely. Also, the man who comes for my collection is always cheerful and polite. A credit to your company.
30/12/21 by CAROLE
Parcel monkey save me another time, good prices, basically the half Royal Mail gonna charge me to deliver my parcel. Funny thing, I choose drop off service, where??? At Post Office!!
30/12/21 by Luis
Competitive price and excellent delivery by courier.
30/12/21 by Highcliffy
This may not be Parcel Monkeys fault, but the "Express 48" delivery I booked through them with Parcel Force took a full week to arrive. My books eventually arrived at my Todmorden Information Centre on the afternoon of Christmas Eve, by which time the Centre had already closed for the holiday. Crucial Christmas sales lost, many frustrated customers.
30/12/21 by JIm Saunders
Great idea for a company. But they had one thing to do and didn’t manage it - booked next day delivery for an urgent parcel. No-one turned up to collect it. I waited all day (they only give you a 8am-6pm slot). Being a ‘middle man’, ParcelMonkey won’t put you in touch with the courier company actually doing the couriering. And I have had complete silence from Parcel Monkey in terms of what happened or getting a refund. Have also had to manage the consequences of an important package not being delivered, resulting in many hours of driving to deliver myself. I’d give zero stars if I could.
30/12/21 by R
Quick, efficient, great service with detailed communication.
30/12/21 by Debra Morrell
smooth transaction, user friendly website!
30/12/21 by Jilyn Ganaden
Never really had any problems,And use this company regularly.
Cannot say the same about Parcel 2 go,though.
30/12/21 by steve
A great service!
I always choose Parcel Monkey to organise my overseas deliveries and they never disappoint. The system is thorough and transparent. And they keep you informed of where your parcel is. Also, they delivered my parcel three days sooner than they said they would which was brilliant particularly as it is Christmas.
30/12/21 by Jane Frazer
I have been checking the Tracking Status of my parcel sent to the US. It arrived in the US on December 18th and to date (30/12/2021) has not been delivered. I cannot find anywhere on the DPD website where I can contact anyone to find out where the parcel is!
30/12/21 by Mike Battle
I was told when booked 3 to 8 days posted on 16th now its 29th and it has just arrived in the country still to go to the depot then get delivered so well outwith 3 to 8 days even allowing for holiday season
30/12/21 by Customer
quick ,easy. saved money
30/12/21 by bRIGID
super service and price
30/12/21 by DAVID HOVE Customer
Really bad service from Courier. I paid for next day delivery and 9 days on still waiting for Christmas present to be delivered (now well after Christmas). Apparently parcel monkey need to carry out an investigation before I can claim any sort of compensation. Pretty fed up checking the tracking and trying to progress this....
30/12/21 by Customer
Very disappointed. Two parcels collected in the UK on 20 December to go to Switzerland. One delivered on 28 December and the other still not arrived!! Won’t be using again .
30/12/21 by Customer in Scotland
Once again top job
30/12/21 by Cleve McCollinCustomer
Very efficient service at competitive price
30/12/21 by julie scott
Great website and easy to use. Customs declaration section was very helpful
29/12/21 by New Customer
Great service. Very reliable
29/12/21 by Jacqui Deakin
Took longer than expected. Prompt response to an email asking where it was, and when it would arrive.
29/12/21 by Pat Waterman
Good prices easy to use
29/12/21 by Customer
I used PM to get Parcelforce 48 at a reduced rate, drop off at post office, all worked well
29/12/21 by Rosie
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