We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Never been disappointed - So easy to use, pick the perfect delivery format, Faultless process from start to finish.... A+++
24/12/21 by Customer
My parcel arrived intact and in plenty of time for Christmas. Easy process online.
24/12/21 by Julie
DHL were pretty useless. No indication of when they would call but turned up at 8.30 after I had told Parcel Monkey that the package had not been collected so they tried to collect it again. Parcel Monkey were fine
24/12/21 by Mr Harrison
Collected and delivered parcel to Poland on time. Driver was very polite and so helpful
23/12/21 by Mr Derek Leitch
Great service. Pick up at home. Very reasonable charges. Able to track parcel to delivery.
23/12/21 by terry
Would be a zero as they never fulfilled. Paid for UK next day delivery with Courier express on the 21st to arrive on the 23rd. No attempt at collection, no communication, no explanation. On query rearranged for the following day despite grave concerns of a repeat. Additionally I needed to get a new label printed. Surprisingly, again no attempt at collection, no communication. Now told they can only rebook a collection tomorrow which I have little faith in actually happening. Regardless the parcel would only arrive at some point from the 27th. Spoilt my familys Christmas, trapped for two days at home and no responsibility taken.
23/12/21 by Mr Hartley
The parcel was picked up on time and delivered the next day to an address 175 miles away. Parcel delivered without any problems. Brilliant service especially as it was so close to Christmas, 17th December.
23/12/21 by AJA
Happy returning customer. Consistently impressed by ParcelMonkeys services, especially as they plant a tree for every parcel they send. Many thanks
23/12/21 by Miss Lois Cordelia
I had never used you before so didn’t know if I could trust your web site . I was over the moon with the door to door collection and delivery . I had to pay the extra courier service as I was sending my grandsons engagement ring to him for his intended engagement Xmas eve . That’s why I paid extra . It was worth the insurance and my grandson was over the moon with the service . I just didn’t tell him the cost . WELL WIRTH EVERY PENNY
23/12/21 by Amanda Burrows
Very good service i like and I recommend
23/12/21 by Gautam Parekh
Best Postal Service Provider Ive found
23/12/21 by BA Massari
Good price, good delivery, recommended for delivery France
23/12/21 by Di Williams
I was very disappointed that the person receiving the parcel had to pay €4 Customs duty, and €6 for a German courier handling fee. On a positive note, the parcel arrived at its destination within a week. Very impressive for December, and with all the difficulties caused with the Covid-19 pandemic.
23/12/21 by Beverley
Parcel was returned to me as apparently was batteries inside where wasn’t about batteries aren’t allowed also Parcel Monkey refused give any refund which is unacceptable. Definitely not recommended
23/12/21 by Consumer
Easy and convenient
23/12/21 by David Brown
Excellent service. Would really recommend. Will definitely use again.
23/12/21 by Brian Deptford
Quick helpful and efficient
23/12/21 by Dave Jackson
The item arrived damaged despite being in a bespoke crate. Very dissapointing.
23/12/21 by JeffhayesCustomer
Easy to arrange collection, and parcel was picked up and delivered at the times stated. Very satisfied.
23/12/21 by Patricia W
Do not use this service other than as a price comparison site. Dispatched a package to the USA with Parcel Monkey / Royal Mail recording the correct weight and box size dimensions. Was notified that additional charges had been claimed by Royal Mail for a box that had been allegedly incorrectly detailed, being twice the actual length of my parcel. Parcel Monkey requested that I provide evidence of package size (overlooking the fact that you can record / photograph a smaller box for evidential purposes and actually dispatch a larger / heavier item with the courier unless the courier actually checks the recorded details). Parcel Monkey stated they would request evidence from Royal Mail which has not been pursued. Additional charges taken from my account, without my consent. BEWARE; customer service non-existent - just platitudes. Have previously used Parcel Monkey without any issues but never again. £56.00 to send a parcel weighing less than one kilo in a box not much larger than a piece of A4 paper
23/12/21 by Kev Midgley
Relatively easy to complete website form, reliable collection by a friendly agent arrival within given time period.
23/12/21 by John
Cheated by courier. We sent a parcel abroad as we have done on many other occasions, measuring it carefully and weighing it. After it was delivered, we were charged an extra £33.59 as they said it was much larger and heavier than we said, over 20 cm on all the sizes and almost triple the weight. This is a complete fraud, there is no way I could pick up a parcel of over 15 kilos. We have been told we need photos to challenge this. We have been defrauded, so in future we shall take photos and I recommend everyone else does too. They say it’s the courier, but we entered the measurements accurately, our contract was with Parcel Monkey and they have let us down
23/12/21 by Eldyne Cooper
Package has taken much longer than the quote given and will now not arrive in time for Christmas. The fault may lie with ParcelForce but it was ultimately ParcelMonkey that I paid and am the customer of.
23/12/21 by Marc
Parcel Monkey is my go to courier supplier company when I’m dispatching parcels to the UK. The system is very straightforward and intuitive. I like the choice of couriers available. The only constructive feedback I have is if they had UPS I would use Parcel Monkey to ship to the USA.
23/12/21 by Customer
Perfect all round. A parcel sent to Jersey was simple. The collection and delivery was swift.
23/12/21 by Lisa Newton
Parcel was collected promptly, as scheduled. The recipient was not available for a few days but re-delivery was arranged efficiently
23/12/21 by Mr Philip Evans
Saved a lot of money parcel was collected on time and arrived quickly and safely . Will definitely use again.
23/12/21 by Racheal
THIS COMPANY RUINED MY AND MY FAMILYS CHRISTMAS!!!! + DPD Absolutely the worst company I came acrossed! I ordered a parcel to be delivered to Czech Republic as I wanted to send some Christmas present to my family. The courier picked up my parcel on 14th December (standart delivery up to 7 days). My family didnt received any package and I never heard from them since pick up so I contacted them today (23rd December). I was told my package is shown as "parcel for return" as there was some issues and they could not send it. My question was why I wasnt contacted before and not until I contacted them we could avoid any trouble? Tomorrow is Christmas Day in my country so its too late to send it and even though I am flying tomorrow home I cannot take the presents with me as I will receive them in like one week time as I was told by costumer service. So save yourself the trouble by hiring this company. We gonna have christmas without presents. Thank you so much Parcel Monkey UK
23/12/21 by Barbs
Perfect again, cannot fault.
23/12/21 by Jim L
I have used Parcel Monkey several times. All deliveries have been seamless with great updates. Pricing has been very good too
23/12/21 by Customer
Good service, dropped parcel off at the nearby parcelforce depot and it was is the US a few days later and much cheaper that PO.
23/12/21 by Steve Patten
Fast delivery, good value for money. Online tracking not entirely accurate though as it showed parcel still in UK while it was being delivered to recipient in the USA.
23/12/21 by Irini
Good quick easy to use service ..no issues
23/12/21 by jim
Excellent prompt service. Highly recommended
23/12/21 by Nealani
Great service
23/12/21 by Iain and Annie
Fast and reliable service. Easy to arrange for collection and delivered when expected. Will definitely use them again!
23/12/21 by Claire Wallace
I have used Parcel Monkey in the past and the service has always been good. On this occasion it dropped through the floor............... No tracking (despite the email from them with a link to their tracking)on a parcel from the UK to Hong Kong meant that I had to keep messaging them to try and find out if the Christmas presents would arrive on time. The delivery was to my sons office but he is currently working from home (Covid restrictions) so I had to know when/if it arrived so that he could pick it up. Instead of being able to log in and get tracking info, I have spent hours contacting Parcel Monkey and waiting for updates. The staff handling this have been great but it has been a complete hassle. On a positive note, I have just found out that the parcel has arrived. This revelation did not come from Parcel Monkey (or the couriers - DPD) but from the mail room at Credit Suisse......
23/12/21 by Des
Excellent service
23/12/21 by Ch
Parcel not delivered
23/12/21 by Customer
Great service
23/12/21 by Customer
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