We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,626 reviews.
Easy to use. Great price.
05/01/22 by Colin Dymond
Brilliant! Driver came and collected the item. Left. Took it to the depot. Got sorted. Delivered on time and in one piece with my faults. Buyer was very happy and I was happy fur the safe and quick delivery. Abb no axing service 5⭐️
05/01/22 by Mark Lanchester
Excellent recommendation, xmas cake collected and delivered as stated. Arrived in one piece. Very pleasant and efficient DHL collection driver
05/01/22 by Margaret Middleton
I ordered a 2.7 kilo duvet from Nottingham . It arrived all sealed up at 3.2 kilos. I went to my local Post Office weighed in at 3.2 kilos I was advised the cost to send to the USA was £84. I googled for a cheaper method and Parcel Monkey came up. They send label with the 3.2 kilo weight both on the front and custom label for £48. I go to another post office again weighed in at 3.2 kilos and get a receipt. A week later I get charged £33.09p for excess weight charge of 1o.9 kilos. The parcel has been delivered and photographed at 3kilos. I have made many requests asking for my Excess charges to be refunded all with no action but to pass me on from one Parcel Monkey rep to another. There is no way a Duvet can suddenly weigh 24 pounds yet Im still waiting a refund. Very first and LAST time I will use this company. So beware when they make a mistake You pay for their errors.
05/01/22 by Michael
Go direct to the couriers, Parcel Monkey gives no guarantee of collection unless delayed over 5 working days, this includes services labeled as Next day. Booked a Parcel to be collected, it wasnt. Rebooked, still not collected. Canceled and awaiting my money back. (they keep hold of this for 5 days too). Live Chat also very unhelpful, there is no care or consideration for the customer. They just spout terms and conditions at you like robots (probably are). Impossible to talk to someone or a manager.
05/01/22 by Wood
Good as ever!
05/01/22 by Dave Mellor Cycles
I will never use Parcelmonkey again. The service is just atrocious. It has now been 4 months since I sent my package and after numerous enquiries, I am no closer to knowing where my package is. When the receiver started make enquiries on his end, he was blocked and the courier would not take his calls any more. Parcelmonkey put me in an embarrassing situation and their control over the packages they send is severely lacking. The communication is automated and offers no explanation or information - just automated apologies. Natalie from Parcelmonkey insists we wait for a response from the courier after numerous requests and 4 months of waiting. Natalie cannot give me clear answer as to how long we have to wait for a response. I wish I could give a lover score than 1 star but it is my only option.
05/01/22 by SuperAnti
Always keep to the standard of reliability and delivery thankyou
05/01/22 by MARGARET OTWAY
Arrangements were made on Thursday December 30th for a parcel to be collected on Friday December 31st and that is exactly what happened. Excellent!
05/01/22 by Mrs Parkinson
Fine until you need to claim - but once you claim, be prepared to wait! Rude, poor and slow and thats if they ever bother to reply. I must file a missing persons report for the CEO, Jonathan as he appears to have disappeared off the face of the earth. All in all, avoid!
05/01/22 by Alan
Very straightforward to navigate through the process from start to finish. Reports, invoices etc. easy to pull off the system. Good selection of couriers to choose from.
05/01/22 by Virowall Hygiene
Everything that was promised was carried out to the letter.
05/01/22 by Customer
East to book and delivered critical docs on-time. Only thing that could be improved is the ability to track the documents (especially given the cost). But customer service was quick and efficient so I felt confident it would arrive as expected.
05/01/22 by Alison Elliott
Three parcels sent all good, sent a parcel which according to their office staff has been lost as they couldn’t see it anywhere in their system apart from when it was collected, then I tried tracking it again and it magically appeared in customs in Holland, that’s where it’s been for several days despite being on Parcel Force express delivery. On a separate note their prices are great when it works smoothly, golf clubs delivered from U.K. to Amsterdam in three days last year.
05/01/22 by Suzanne Dunworth
No communication to inform me that the parcel sent - which is a gift - has been held up in Customs. I dont. know why it has? Its a coat and pyjamas to a family friend in Paris France. I found it difficult to follow this up and Im not happy as the parcel still has NOT arrived. I get an email to see what I think of Parcel Monkey, when the parcel is still not delivered. Poor. Poor. Poor
05/01/22 by Alison
The parcel was delivered exceptionally quickly from the uk to
mainland Spain but once it arrived at its destination they were expected to pay €45 before the parcel could be handed over. I think this should be made aware of before you commit to posting to Spain
05/01/22 by Jane
The Courier i books destroyed my 55 inches tv , they dropped it at the door and ran away
05/01/22 by Larry Mascot
I dropped off a 1.5kg parcel at the Post Office on December 17th to be sent to the Republic of Ireland and have been unable to get correct information from this company, they claim that it is waiting to be scanned. I accept that Covid and some transport issues might be responsible, however, this was sold as a 48 hour delivery service. It is now 19 days and Parcel Force (the courier service used) has not updated their tracking and incoherent messages are being sent by Parcel Monkey - avoid this appalling Company
05/01/22 by Patrick Colley
A good service which makes the process of sending a parcel simple.
05/01/22 by Andrew Duxfield
Quick to find the best option to deliver my parcel. Printed the label and dropped it off, arrived the next day, no hassle.
05/01/22 by Customer
sent a pair of boots and a birthday card for a weight of 1.5kg, but put down 3kg instead as ive been caught out before where they were lying saying the package was heavier and charged me extra. received an email to advise of an extra charge for this box, which as per usual surprised me again. I queried it and was advised that the box was not 3kg, but weighed 8kg!!!!! this is a clear indication that someone has made a mistake somewhere but these were simple womens boots!! the box weighed 1.5kg MAX (WHO WOULD WEAR BOOTS THAT WEIGH 4KG EACH!?). I have been asked for photo evidence, why dont they show their own evidence! Why is the consumer asked for proof?! I have had several charges over the last 2 years for things that i didnt agree with or thought were wrong. But this is the last straw. Never using Parcel Monkey again, youve lost a repeat customer ! Happy New Year !!
05/01/22 by Steph Donner
Box was open and wet on arrival . Recipient was not happy at all .
05/01/22 by Nisha
MY PARCEL HAS STILL NOT ARRIVED
05/01/22 by Anne Smith
Excellent service delivered next day. Great price
04/01/22 by Happy
Collection on time at a very busy period of the year. The fragile item was delivered in damaged in a timely manner
04/01/22 by Customer
Used Parcelmonkey for several years with Parcelforce. Reliable and never missed a beat.
04/01/22 by A Mahmood
My parcel is STUCK after being exported to Ireland I have been tracking since Christmas it hasn’t moved yet you were happy to charge for a minor mistake I made with measurements. My family also had to Pay duty online yet nothing has happened I am furious and it was a very special gift for my Father.
04/01/22 by Customer
Easy to use with competitive pricing
04/01/22 by Customer
Это ужасно!Лгут что получатель отказался от посылки но посылку даже не доставили в конечный пункт, в тот город куда я отправляла!Они не хотят с этим разбираться и деньги не возвращают!Также выбирала упаковку в пленку но они этого не сделали!!Никогда больше не воспользуюсь этой отвратительной конторой, по-другому не назовешь!!
04/01/22 by rene magritt
Very good & easy to use.
04/01/22 by Tracey Cooper
easy to order, good instructions on how to package and requiremenrs for international posting post brex****. Took a bit longer than expected on french side but no extra charges like many other postings.
04/01/22 by Client
Highly recommended. Used many times and always professional, efficient and competitive pricing
04/01/22 by Nicola Jamieson
Sent a package to Slovenia from the UK and it didnt even leave the UK as DPD dont like shipping returns to Amazon and so it was returned back to me. This is not a joke. No refund and they didnt have anything on their website at the booking stage saying they wouldnt deliver to Amazon! As far as they are concerned as long as DPD collected it they are allowed to keep the money! Nice little earner if you can get away with it I guess.
04/01/22 by Ahmed
UK side was OK once you get to grips with customs forms. You should try to give better expected delivery dates . We sent 2 identical parcels to Amsterdam , 1 arrived late the 2nd is sill in customs (so now is 11days+ overdue)
04/01/22 by Ralph Twiss
Shockingly bad service from this company. Its not that they dont respond to customers, but they have a really bad communication process with couriers so cant provide any useful information if something goes wrong. Ive been in regular communication with the customer care team for two weeks and am no closer to reaching a resolution, or having my package delivered or returned. I shipped a package with them over two weeks ago using Courier two-day shipping. I anticipated some delays as it was a week before Christmas, but nothing this bad. They asked for customs forms in advance, but clearly they dont check them as there was supposedly a customs issue with my package, leading it to be trapped at the depot for the past two weeks. They have been unable to provide any useful information to me since, beyond saying that the package will be sent back to me, but with no clarity as to when. It may well have been a mistake on my side, even though I believe I filled everything out correctly, but it seems totally unreasonable to hold the package for so long. This was a package of Christmas gifts for my family, so I am understandably keen to get it back and re-send it with another provider, but I truly have no idea when this is going to be, or if I will even get it.
04/01/22 by Kathy Lee
Not that it didnt work, got a cheaper price and the parcel was delivered. I just couldnt sign into my parcel monkey account for love nor money, tried so many times, changed password etc. If there had been a problem, I would have been stuffed.
04/01/22 by JW
Good communication. Super fast delivery from UK to Canada, I will be using Parcel Monkey again this week. 5 ⭐️
04/01/22 by MRS HEATHER J FAVILL
Do not even deserve 1 star they managed to allow the carrier to loose my parcel, then couldnt even be bothered to try locate it. Never got a refund because I had no proof of purchase, they were not new items, but still have value, because they now need to be replaced. DO NOT USE THEM, THEY ARE DODGY.
04/01/22 by Annabelle Robinson
I booked a collection of two parcels for next day collection - waited for two days with no sign of the courier and no communication from Parcel Monkey. When I contacted them on livechat to ask why the parcels had not been collected, the response was that they didnt know why they hadnt been collected, and that they are just a comparison site and not the courier, so its basically not their problem. As the Parcel Monkey website says to go through them and not the courier for any issues, not sure what else I was supposed to do to chase things up, but the customer service wasnt great - no attempt to find out what the issue was, and no apology for the time Id wasted waiting in for the collection. Parcels were finally collected on the third day and delivered without issue - have used Parcel Monkey before with no issue and thought they were great, so hopefully this is a one off. Will think twice about using them in future though, based on this experience.n
04/01/22 by Customer
Always a good service
04/01/22 by Sheila senior
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