We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Dropped off at the PO and the parcel reached its destination exactly as scheduled.
26/12/21 by Sarah
Great site to use and makes arranging deliveries so much easier.
Cheaper than going direct through the companies aswell.
26/12/21 by Mr Evelyn
Excellent easy to use service and cheaper than going direct to the supplier. Print the label yourself and pay online then you only have to drop the parcel off - simples!
26/12/21 by RMal
Great service - efficient and great value for money
26/12/21 by Ciaran Headley
Easy way to find the best courier to send my parcel. I always use this site to find the best courier. Easy to use.
26/12/21 by Caroline Harvey-Taylor
3 day delivery still not arrived 11 days later. Granted its the Xmas period, but if you cant hit your target dont advertise that you can.
26/12/21 by Paul Jervis
Great service - efficient and good price. The only thing which would improve the service would be to have more specific time slots for collection to avoid having to stay in all day!
26/12/21 by Customer
As always, excellent service and great price.
26/12/21 by Michael Cheng
No clue as to status of my parcel. Hasn’t arrived before Xmas. Poor
26/12/21 by Steve Glover
Easy to input details on website and select best service (DPD). Label arrived quickly. And the parcel was collected and delivered in the specified windows. I will continue to use ParcelMonkey - such an easy way to send parcels!
26/12/21 by Suzanne W
When things go ok, this is a good service
26/12/21 by Customer
Used Parcel Monkey twice recent weeks : Parcel 1 sent UK to France - delivered on the day quoted. Parcel 2 : sent UK to UK, DHL Collected Wed for next day delivery. Tracked on delivery day (Thursday) - not delivered but taken back to depot (not sure why as recipients in all day). Not delivered on the following day (Thursday). Went to DHL website Thursday 1800 rebooked home delivery - received email saying delivery would be on 1st working day of next week - so not very happy. In the event parcel was delivered on Friday - so happy, though would have preferred a) delivery to be on day booked, b) clearer emails from DHL. Having said that, both parcels arrived safely and in good condition.
26/12/21 by JH Oxon
This service is extremely expensive, you cannot get hold of anyone to complain, endless emails with links that when activated say you are not authorised to view? I sent a parcel the correct weight and dimensions give. I received a further charge adding an extra 7kg to my parcel! Will not be using again.
26/12/21 by Customer
A bunch of moneygrabbers. Charged me a fine of £61 on a parcel that was £19 to send because the length was 20cm longer than expected. This meant the whole delivery was £80. Its an absurd charge on an eBay purchase which I organised collection for and was advised the dimensions by the seller, so had no control over their accuracy. I am more frustrated by the level of fine than anything else, especially as the supposed actual dimensions were well within the price bracket limits and would have cost no more to the courier. The fine meant the delivery cost more than the value of the actual item, which meant Id have been better off driving and getting it myself. Also, I was notified of this fine days after it was delivered, even though the courier would have clearly known of it at the point of delivery. This gave me no opportunity to dispute it, as the parcel had been unwrapped and fitted to the car by the time I was notified. The only proof theyd accept of dispute was pictures showing the measurements against the parcel as delivered. Funnily enough I dont do this with every parcel when it arrives. A word of advice, if you do bother to use them, whatever youre having delivered just use the maximum dimensions regardless. This will screw up their systems but gives them no opportunity to fine you ridiculous amounts when theres clearly no extra cost on them. It just removes all trust in the courier. £80 for what should have been £19!!!!
26/12/21 by JS
Paid for next day delivery, but Courier said they couldn’t access the property. This turned out to be a lie as Courier confirmed that the driver’s GPS had not been anywhere near the recipient’s address. Not Parcelmonekys fault but they have failed to follow up on this.
26/12/21 by James Rowe
Very efficient service.
26/12/21 by Peter Nye
The parcel arrived on time as advertised, just in time for Christmas, at about half the price of Royal Mail. Thank you for an excellent service.
26/12/21 by Merlin Willcox
Great condition, delivered on time.
26/12/21 by april
Top job - really good service at a good price x
26/12/21 by Eric Thompson
Wouldn’t hesitate to use Parcel Monkey again. Listed all the delivery options and associated costs and was kept up to date from dropping off the parcel to progress and confirmation of the delivery date and time slot.
Everything worked as stated and the parcel arrived at its destination on time as promised. All carried out at a very competitive cost.
25/12/21 by Mitchell Skinner
Easy to use. Choice of suppliers.
25/12/21 by Tony Drake
Excellent service from USA to UK in 7 days! Highly recommended!
25/12/21 by Natalie Gibson
A quick service.
25/12/21 by Ching Li
Really very disappointed. Parcel sent to Ireland I. Plenty time for Christmas. Didn’t pick it up the first day, then said they were expecting 3 parcels ( only 1) and it did not arrive in time for Christmas. In fact it has been stuck on the same tracking tick box ( exported from the Uk) for days with zero updates or apologies. My family who couldn’t be with me, now have no gifts. Really disappointed
25/12/21 by Customer
Have used Parcel Monkey previously for overseas parcels and found them very good.
Have just sent a UK parcel, shipped via Parcelforce 24. It is so much easier to print off labels and pay for shipping from home and then save time just dropping off at the Post Office. The shipping cost was also £5.00 less than the normal Parcelforce rate. Winner all round!!
25/12/21 by Robert Taylor
Efficient, reasonable, totally brilliant!
25/12/21 by Customer
excellent, cost effective service, will use again and recommend to others.
25/12/21 by Susan Middleton
Only one of two parcels arrived. There is no reference to parcel 2 of 2. Please rectify the situation. This is the second time we have had issues with ParcelMonkey.
25/12/21 by Fiona Brown
I find Parcel monkey very competative and take most parcels of different sizes. Impressed
25/12/21 by Sean Tierney
Very good service would recommend and definitely use again very soon.
25/12/21 by Karen
Great service - easy to use - competitive prices.
25/12/21 by Mike Paget
Parcel didn’t get to customer and haven’t heard from anyone re the matter.
25/12/21 by Karla Dean
Chose parcel monkey’s own delivery option this time as slightly cheaper. Usually very happy with the tracking but not so this time; tracking stopped once the package arrived at the 3rd party forwarding agent. Delivery confirmed by the parcel’s recipient rather than via tracking.
25/12/21 by Ian Kendall
Super fast service
48 hours delivery and so cheap
Sent several packages and was quarter of price I normally spend on postage at Christmas
25/12/21 by Lorna black
100% thank you.
25/12/21 by Harry Passmore G0LHX
Easy to order online, print label and track, delivered on time at great value, thanks
25/12/21 by John W
Easy service to use, delivery on time
25/12/21 by Steven Rogers
Makes it really simple to send a parcel and you can always rely on getting the cheapest prices from them
Whats not to like
25/12/21 by Mr Fenton
Door to door delivery for less than a book of 1st Class stamps!
Highly recommend
25/12/21 by Ms Emma Smith
Excellent service, great price, highly recommended ????????
25/12/21 by Cm Robinson
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