We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
The parcel did not arrive. From the photo and map visible on the delivery record it was sent to clearly the wrong place. My daughter who was awaiting the package has contacted Evri and was told it was being looked into, but if it has still not arrived in 10 days, to contact us as the sender. That time is due to lapse and the parcel has still has not been received and there has been no further updates. Quite unsatisfactory.
01/12/24 by Manofmanyparts
Excellent service
01/12/24 by Dovaston
So quick and pain free from start to finish.
01/12/24 by New user
I was so worried about how I was going to send the mobility scooter back, but the whole thing went very smoothly with the help of Parcel Monkey.
01/12/24 by Carol Griffith
It was delivered within he stated time
01/12/24 by Jayprakash Dashani
I paid for same day delivery. My parcel took 5 days to arrive its destination. I tried calling customer service and an automation replied and was not helpful at all. Very annoying, I hated this service
01/12/24 by Customer
The box sent to New Hampshire, U.S.A. from North Yorkshire, England arrived in 3 days and in one piece!
Three days! Shorter than a 1st class mailing to the next town via Royal Mail.
And lets not forget it was very clear about how to write in the contents for U.S. Customs.
Im telling all my friends - this is the 3rd year I am using this service to send gifts to family and nothing has gone wrong. Another box is being filled to send next week.
01/12/24 by J. Howard
I paid for express 48 hour delivery. I posted my parcel on Sunday. The first delivery attempt was Thursday afternoon! It was eventually delivered on the Friday. Very disappointed. I would expect it to be delivered on Tuesday, or Wednesday at the very latest. I paid over £21 for those service. How do I get compensation?
01/12/24 by FEldrik
Used you a few times now, everything always excellent. Loyalty bonus would be good. Service is great.
30/11/24 by Jason Pascoe
To be honest the cost of delivery service was so low I was worried about delivery. I paid for 24 hr and it took a little over that but still very impressive and the item arrived unscathed.
30/11/24 by Malky Emsley
No problems and fast delivery
30/11/24 by Gifts in the Post
reliable affordable and convenient way to send large packages
30/11/24 by ashtin doorgakant
Well, not sure really. They offered UPS who are usually good but this time the large heavy parcel/pallet of tiles they contracted to delivery, UPS refused to deliver the last twenty miles. They stated “Damaged”although there was zero damage. The depot manager simply decided after travelling 150 miles through their network he would not deliver due to weight. Impossible to speak to a human to resolve. Was this the fault of PM, UPS OR BOTH!
30/11/24 by Customer
Quick efficoent and safe Service.
30/11/24 by Roderic Wood
Reliable and efficient delivery
30/11/24 by TS
Always perfect from booking tracking and delivery
30/11/24 by L Graham
My parcel was collected by a very polite and helpful man and it was delivered to the recipient the following morning. It was so straight forward. I even found a picture of the parcel at the delivery address when I checked the tracking. I also was given the name of the person who received it.
29/11/24 by Customer
Easy to use. Excellent service from the delivery department
29/11/24 by andy howard
The website was very easy and clear to use. The advice on packing was good. The delivery to the States went smoothly.
29/11/24 by S.T. North London
Fantastic service with very good pricing
29/11/24 by Richard Strohacker
Great price, easy to use, would use again
29/11/24 by graham Thompson
it is hard to even give them 1 star UPS failed to deliver my parcel so returned to sender which strangely goes back to parcel monkey. 25 days later they still have my parcel after 5 failed attempts for parcel force to collect from them. To make it worst parcel monkey charged me for £20 to pay for the return no phone number to call generic messages sent back to you when you complain or post a report
29/11/24 by Phil Gregor
Always first class service
29/11/24 by Paul Berriff
They are a disgrace, they don’t reply to communications and no contact telephone number
29/11/24 by Mr bernard talbot
I took this to the depot a week today and it still hasnt been collected.
29/11/24 by kirsty thomas
The experience was very positive and I was able to make the labels quickly and effectively. My only issue was the custom sheet needed to be printed from a computer, could not save as a pdf to take to get printed.
29/11/24 by Steven Rosas Woodward
Easy to use parcel picked up and delivered to USA in 2 days excellent service
29/11/24 by Debbie Beckett
Great service and great price too
28/11/24 by Lynsey Unsworth
Easy instructions
Collected from home at a selected time
Reasonable prices
28/11/24 by Janice
Exactly as it says on the tin, bunch of monkeys. They make up definitions for their t/cs on the fly. ‘Glass’ apparently covers all types of solid perspex and plastic for instance. Not to mention, they apply their own layer of prohibited items on top of all services despite the fact they’re a reseller with no physical inclusion in the logistics process. Regardless of what the standard terms of service are for the couriers they resell services for. UPS has no prohibition of half the items on Parcel monkeys list. But because you’re going through Parcel monkeys half grade website process, you lose basic rights and terms of service. So, what’s the point? The customer service team (particularly Megan (probably an ai)) give little confidence to business customers and help to bottom out the limited business value this company supposedly offers. If your items arrive damaged through this service, despite having paid extra for insurance, you can expect to be left in the cold. Several times over (latest rendition linked). Shucksters
28/11/24 by M J
Service as stated with cost only two thirds of competitors. Whats not to like.
28/11/24 by customer Ian B
Quick efficient and really low price
28/11/24 by Gigi LINCOLN
You cannot get a 30KG Parcelforce delivery label for less money anywhere. Around £10 to send a large 30KG box is a fantastic price these days.
28/11/24 by Josh
Great service website very easy to use excellent
28/11/24 by Irene McKnight
The web site was easy to use, the parcels were delivered to the USA promptly and I could track them - I will be using this service again.
28/11/24 by EAB
Delivered with care. Very pleased
28/11/24 by Pauline Kitchener
Excellent service
28/11/24 by Tony Morrin
Ease of using service, competitive rate and a brilliant delivery service from a local drop-off point. I will certainly use Parcel Monkey UK again! again!
28/11/24 by PAUL NICHOLL
Excellent service as always... though Im sad youre no longer planting a tree with every purchase?
27/11/24 by Miss Lois Cordelia
I have used Parcel Monkey for quite a while and they continue to give a great service with competitive prices. Their website is easy to navigate with numerous couriers to choose from. As usual, my packages were collected and delivered on time.
27/11/24 by Angela Palmer
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