We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Used them for parcelforce instead of parcelforce direct, paid £44 for a delivery, couldn’t find the address and so returned, now want me to pay £44 again, I speak to parcelforce and they have claimed the money back from them so now parcelmonkey have all the money and want me to pay again, please people go direct to suppliers that £2 would have gotten my money back so I could resend, the item is not worth spending another £1 on so il just smash it up and take a big hit for these scum
01/06/24 by Bradley Smith
Usually great but this time parcel was not collected - no notification. Chased and they collected 6 days later - no apology or reason given.
01/06/24 by Customer
Easy to use Parcel Monkey for sending a parcel. Communications from point of purchase to delivery excellent.
01/06/24 by Helen
The parcel delivery was swift and pocket friendly compared to others. I highly recommend it to anyone.
01/06/24 by Onyekachi Obayi
Quick and easy, no issues!
31/05/24 by Jo H
so easy to arrange, excellent service
31/05/24 by Michael Waxman
Excellent service, very efficient
31/05/24 by Susan Bucknell
A little too expensive but I understand with the economy right now
31/05/24 by Customer
Always perfect
31/05/24 by Daniel
DX the appointed courier clearly cannot offer next day services when the booking is taken in the PM , our booking was in time , just before 4pm, but due to DX antiquated processes checking already sent information before they book the collection they clearly cannot do this before the vans head out, so it’s a 48hr delay in collection which negates the next day targets. PM therefore should not offer DX as a carrier for such enquiries , our booking has been an unmitigated disaster and will probably lose us this customer. Best avoid DX and select alternatives wherever offered we suggest. To save the pain.
30/05/24 by Andy W
My daughter and her family live in America, parcel arrived within 3 days.
30/05/24 by Customer
Great service ????
30/05/24 by Carpet and Binding
very quick pick up and delivery
30/05/24 by michelle
Brilliant service as always
30/05/24 by Roni Stocker
I love PM, such a great company to work with. They do what they say and have the balance of cost vs service just right. The only one out there IMO to have this!
30/05/24 by john morris art from the heart. Com
Good selection of delivery companies. Seems to be the go-to comparison website for delivery companies. Much cheaper rates than Shipify which is admittedly maybe a more personalised and customised courier auction company.
30/05/24 by Michael Cosgrove
Makes booking a courier collection easy and gives all the available options and prices.
30/05/24 by John Lowe
The parcel was never delivered and although EVRI was the actual delivery company they refused to deal with me as the booking was done through Parcel Monkey. Lesson learned, I wont be using them again.
29/05/24 by Mr Bradley
Why would a business not just use a courier directly? One of our suppliers chose Parcel Monkey to deliver several large bags to two of our customers directly, via DPD. The packages werent collected from the DPD pick up shop either yesterday or today. They might still be there. Or they may not be. The Parcel Monkey tracking system has a disclaimer: "some tracking events may be delayed, particularly in the first 24 hours after your parcel enters the courier network." Mistakes happen, but when we have an issue with a courier we speak to the depot handling the delivery directly and sort it out promptly. With Parcel Monkey you cant, of course. This kind of issue will be endemic in a business which sub-contracts to more or less unreliable third parties. Avoid.
29/05/24 by Nick Mann
Lowest price I found for service I needed. All went well. Very speedy.
29/05/24 by Mal
First time using Parcel Monkey.
Found it straightforward and easy to use.
Surprised how much cheaper it was.
Will definitely be using again.
29/05/24 by Sue S
We paid for 1-2 day delivery to the USA with UPS the package arrived 7 days later after we had left even though we were given reassurance’s before hand as soon as the package was collected we received an stating it wouldn’t arrive on time when we tried to have the package intercepted we got no response from parcel monkey or UPS for 3 days and they were told is was not there fault not I have to pay again for the package to be sent again shocking customer service from both Parcel monkey and UPS both blaming the other
29/05/24 by Mark Holder
The pacel was picked on time and progress was updated.
29/05/24 by Kaushik & Mayuri Sthankiya
It was really easy.
Delivery completed on time
Very good service
I would used again
Thanks
29/05/24 by Andrew Hinds
Always very good ????
29/05/24 by Lee Rowand
Great service, however from my experience prcelforce delver faster than Evri, next time will use PF via parcel monkey ????
Thank PM ????????
28/05/24 by Sonata
Very fast delivery only took 5 days to Australia. Will definitely be using again
28/05/24 by Mrs Dawn Chamberlain
Item still not been collected by courier, been over a week. ☹️
28/05/24 by M Dufeal
48 hours from Wales to New York!
28/05/24 by Gareth Price
FedEx FAILED to make the paid for NEXT day delivery and Parcel Monkey couldnt care less - AVOID USING THEM!
28/05/24 by Let down customer
I have recently contacted Parcel Monkey for assistance with a package that was meant to be delivered the next working day. The package was delivered on Thursday 23rd and was due Friday 24th. When there was no sign of it, I wrote to PM requesting help. They replied with a long list of requirements (proof of postage, contents of package, delivery address etc.) which I complied with. They then wrote back that the package was picked up on Friday afternoon and that (therefore) today is the next working day. No mention of the fact that the package was picked up almost 24 hours after it had been dropped off. So, its now five days later, there is still no sign of my package which I need for work, and PM say the package is on time. Ill leave it up to other customers to decide if this is-or is not-good customer service.
28/05/24 by Jules
Easy to use and a simple way to see all the optional postal/courier services available for sending parcels. Includes some services that I never knew existed.
Will certainly keep it in my Favourites bookmarks and recommend to others.
28/05/24 by Wicorman
Very easy to deal with good price for shipment
28/05/24 by Susan Lynne Smith
Monkey see monkey do as requested
28/05/24 by MR PETER
They were really good, easy to navigate on their website, and easy and intuitive to book a shipping, I totally recommend them.
27/05/24 by Vittorio
Horrendous service. Checked package in for delivery to a customer for AM delivery and it didn’t arrive. Customer insisted on full refund which left me completely out of pocket as Parcel monkey only wanted to pay the cost difference between services which was £2.71. Complete insult
27/05/24 by Customer
Customer service is not joinable. Chat is often closed. The email link password was never received !!! They do not have any phone number and even did not reply to my query!
27/05/24 by MissLondon MakeUp
Very easy to deal with easy drop off good value
27/05/24 by MR SMITH
Great service from start to finish. Parcel arrived promptly and safely!
27/05/24 by lowri
Parcel collected went missing, got taxed. Not fair can’t track anymore.
26/05/24 by Monika Micigolska
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