We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Even though it was close to Christmas, my parcel arrived as expected.
22/12/20 by Ariana Ene
Happy with the service. Parcels dropped off Wednesday evening at the Post Office and were delivered to their destination in Amsterdam Monday morning.
22/12/20 by Susan
Amazing service , arrived in time !
22/12/20 by Customer
Easy to use & great reliable service
22/12/20 by Archie Miles - Customer
A great comparison website. Very quick and easy to use.
22/12/20 by David D
Surprisingly quick considering my parcel went to Greece.
22/12/20 by Lesley Sweetland
Traceable and reliable
22/12/20 by Mr Nicolas Sauvage
Four urgent packages booked well in advance for collection from my house on a next day service. Courier never arrived to collect, two days in and still nothing so I took the boxes to the carrier myself. I appreciate delays happen but Parcel Monkey are totally absolving themselves of any responsibility. No help to fix the courier pickup problem, No apology, no offer of a refund or credit note. Service works well when it works but it appears you’re on your own when it doesn’t.
22/12/20 by Rob
Fantastic service and delivered with in the time scale. Plenty of updated emails.
22/12/20 by Kirsteen Anderson
My parcel was supposed to arrive 3-5 days after it was taken from my home and it hasn’t arrived yet. The tracking has also not updated in about 4 days.
22/12/20 by Customer
Brilliant service
22/12/20 by Angela Arch
Very straight forward website. Everything well explained . Kept in touch with collection of parcel. Driver arrived exactly on time and very professional. The parcel arrived at destination the following day. Will certainly be using again.Very reasonable charges.
22/12/20 by J Fox
Great service, prices and services all clearly identified
22/12/20 by ECB
Parcel collected and delivered as scheduled. Good service that I would definitely use again.
22/12/20 by John
Gift package sent USA, selected DHL as carrier.
Guidance from both Survey Monkey and DHL was clear, together with associated risks with restricted items. Delivery took 6 days instead of the 2-4 days indicated, howver this was the lead into christmas week.
22/12/20 by Customer
fairly expensive for SA however comparing individual courier company quotes
it was way cheaper , excellent value and service, door to door in three days.
22/12/20 by D.M.Bossenger
So easy to use if you have your own printer. Great price comparison. Parcels have always arrived on time ????
22/12/20 by KRISTIN
Excellent service delivered to Portugal in just 5 days with all the logistic issues at the moment that is a real achievement!
22/12/20 by Sarah Temperton
Great service
Easy to use.
22/12/20 by Alasdair
excellent service
22/12/20 by Martina
Swift, hassle free delivery from UK to Aus just before Christmas. Well done PM
22/12/20 by Roger Brownstone
Always good service - fast and efficient! So easy to use too
22/12/20 by R Melville
Always quick, on time. Parcel never damaged. Very good service.
22/12/20 by Customer
Absolutely disgusted with this service! I measured and weighed my package and entered this correctly when I was given the quote with parcel monkey to post my gifts to the USA. My package was very light and weighed less than 3kg as verified by my local post office the previous day, when I got a comparison quote for using parcelforce service with them. Royal mail quoted me £67 to send direct with them but with Parcel Monkey it was around £45 (saving around £20) or so I thought!!. Today I get an email to say they have taken an additional £66 off my card as my parcel weighed 15kg not 3kg, nearly 5x the weight... without providing any photographic evidence of this. This means its now cost me over £100 to send a small package to USA and I am now worse off. Guess what no phone number to be able to contact someone to appeal this either, they just say its in the T&Cs. I would never recommend this company or use this service again...
22/12/20 by Clair Clough
Standard delivery from UK to Slovenia was in 4 days. Great!
22/12/20 by Customer
3 parcels to france, 1 delivery within 48 hours, the other 2 in less than 72......parcelforce cant touch them..... And at a reasonable price so give them a try!!
22/12/20 by Tony Stallwood
I ordered a DPD collection. Instructions and label were clear. Driver was on time for collection.
22/12/20 by Jeff
Very good, dropped off the parcel on the Tuesday morning in Normandy France, it was delivered on the Sunday morning in the UK. So excellent service.
22/12/20 by Mrs TRACEY WADLEY
Parcel Monkey is a very reliable service. I am a regular customer of them, I use they services time by time. Never had any problem. Parcels are always reach they destinations, mainland or abroad.
22/12/20 by Andras
Really pleased with parcel monkey, theyve delivered great service. Had to source a company to deliver parcels before Xmas Eve, lots of options and led me to DHL which has taken the stress out of it.
22/12/20 by Paula Clarke
Easy to use. Pick up and delivery as expected. So much easier than queuing at the post office.
22/12/20 by Susan
Excellent, and has always been very reasonably priced.
22/12/20 by Customer
Took an extra 8 pounds from my account without prior notification, saying in an email following this that my parcel had exceeded the weight i had declared. i supplied around ten pictures proving weight and dimensions, both from myself the sender and the buyer. Further proof of the contents supplied, and correspondence with customer service ongoing for a week, only to be told that the carrier Parcel Force would not accept my photographic evidence, and that their scales are calibrated weekly, and stated that their photograph showed only my parcel on the conveyor. When asked for this picture to be shown to me, i was not replied to. Absolute fraudsters. i may also add that this extra charge was not sought until a week after the buyer had received their parcel. You would think that extra charges would be sought after on condition to delivery, not after, with no proof that they should in fact be charged. Beware of using this firm. They literally dismiss that the customer is right at your expense!
22/12/20 by S DEMETRIOU
Great price, parcels always delivered on time
22/12/20 by Customer
Easy to use and amazing value for money.
I chose drop off at post office as this was most convenient for me.
But best of all, all my parcels were delivered safely and on time.
22/12/20 by S. B.
Full marks to ParcelMonkey
22/12/20 by Anon
The service from Parcel Monkey was very reliable and they got me sorted with an equally reliable carrier - I sent lots of parcels of Christmas presents and there were no hitches. All arrive safely. xx
22/12/20 by Pam Fish (NAWG Chairman)
We gave the parcel to your pick-up point in the late morning, and it was delivered safely the following morning in London. Perfect!
22/12/20 by Michael Stone
Always happy with transactions to Europe. Easy to use. Used many times now and will continue to do so.
22/12/20 by Customer
Brilliant well done
22/12/20 by Susan Howarth
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