We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Good price and fast to deliver
24/12/20 by Customer
Great Service
24/12/20 by Customer
So simple.
Easily navigated, competitive and efficient.
Thank you team!
24/12/20 by Customer
Excellent and easy to use website. Range of carriers with full details and prices. Selected Parcelforce 24 and delighted with the easy drop off at the post office. Would highly recommend anyone wanting to send a parcel to use this website.
24/12/20 by Sue Hughes
Went smoothly, all as promised.
24/12/20 by sue knowles
From beginning to the end of a consignment great service!
24/12/20 by Tina
Easily gave me the best deal for sending my parcels to France in time for Christmas and at a very reasonable price considering one of my parcels was 3kg in weight.
24/12/20 by julie
I always check Parcel Monkey for the best price when sending parcels. Those time, the price I got for sending a large item with ParcelForce was much cheaper by going through Parcel Monkey rather than going direct to ParcelForce. Whats not to love!
24/12/20 by Sian
Parcel was picked up 6 days ago and is still stuck in the warehouse in Reading. It was supposed to be delivered within 3 to 4 days
23/12/20 by Gertraude Molloy
Great service.
23/12/20 by Jazzy
Absolute unreal service in covid times. Quick, and super reliable Both thumbs up ????????
23/12/20 by Customer
Excellent service. Really speedy. I can’t fault it.
23/12/20 by Mrs Summers
Posted from the UK on Thursday Dec 17th, delivered to Phoenix AZ the following Tuesday Dec 22nd. Cant ask for more just before Christmas. Ive used Parcel Monkey for 3 years and would not consider using anyone else.
23/12/20 by Mick Bennell
I’m using a few years. Fully recommend it
23/12/20 by Customer
Excellent service
23/12/20 by Customer
Very good service my parcel arrived in 5 days to Hong Kong from UK. Quite pricey but worth it as it was for my grandson for Christmas. Thank you
23/12/20 by Ian Gilkes
Excellent, speedy delivery, thank you.
23/12/20 by Mrs Joy-Ann Ross-Smith
Parcel was dealt with promptly but tracking service not accurate and parcel still not delivered. No communication from courier.
23/12/20 by atanas dyakov
What a great company and a great service. Love how they got my package to its destination ahead of schedule and for a third of the price on the high street.
23/12/20 by David Gore
If I could give zero stars I would. Arranged to send a package to my sister in Antigua as we wouldn’t be together at Christmas. Paid for it, was told it was possible. Within three weeks the package has gone around the UK and not left the country. I am still waiting for it to be returned. On top of the fact they failed to send it back to me in time for me to get it to my sister’s friend so she could take it out there, they have failed to give me a refund. The biggest problem with this company is that all communication is done via a message service that is not live, not an email so you deal with someone different every time, and not possible to speak to them on the phone. My advice is AVOID, use a trusted service. This isn’t it.
23/12/20 by Liz Shuttleworth
Very quick delivery but unfortunately the parcel arrived early and was left on our gate post so they didn’t obtain a signature and I’m amazed my dog didn’t get hold of it
23/12/20 by Debra
Fantastic!
Large Parcel postedl to NL mid Dec, arrived in 2 days.
Fantastic price too!!
Great tracking info from start to finish.
23/12/20 by Caroline
It would be more helpful if we were notified when the parcel had been delivered/signed for
23/12/20 by Customer
You delivered vital legal documents on time, thank you. A housing deal worth £1+M and offering hope for a better future in 2021 to three households was saved, especially when a sceptical solicitor was given the tracking proof that they had already received the documents
23/12/20 by Andrew
Alway the best company to deal with sending eBay goods thank you
23/12/20 by Gerry Poliri
Great thank you for finding the best prices to send my parcel for Christmas to my parents living in Spain. Saving me £35
23/12/20 by Customer
Excellent service, cheapest around and all very easy. Xmas presents to the other side of the world on time makes me very happy!
23/12/20 by Mr Kee Law
Easy to use website, quick, efficient and very reasonable
23/12/20 by PHIPPS
With the new covid rules restricting travel we had no option but to send our Christmas presents to our children. We used Parcel Monkey and the whole process was absolutely fantastic. Printing the labels was easy and finally dropping off at the Post Office went well. We used Parcelforce 48 hours but the parcels were actually delivered in perfect condition in little over 24 hours. All in all a perfect experience. Well done Parcel Monkey and thank you.
23/12/20 by Grant Coghill
Sent a parcel from Scotland to family in Portugal for the first time using parcel monkey. So easy at either end and significantly easier and cheaper than other options we’ve used in the past. We will only b using parcel monkey in the future. 5 stars from me!
23/12/20 by Customer
No problems and great service thanks.
23/12/20 by Stu
Parcel picked up and delivered in time promised.
I have recommended your Company and many of my friends have used it this Christmas
23/12/20 by Catherine Casement
Quick delivery great website thank you
23/12/20 by Paige
Really easy to use and found the best deal for me.
23/12/20 by Amy
Sadly despite good packaging and a fragile sign, this woodcrete double swift box was damaged on arrival and the buyer has had to attempt a repair.
23/12/20 by Bentley
Fast and cheap
23/12/20 by Customer
I loved the price the ease of pick up but 4 days to deliver wasn’t reassuring just before Christmas thou!
23/12/20 by Lou Anderson
Excellent service thank you very much
23/12/20 by Customer
Hi i thought the Courier in the UK was very good but there partner in Ireland left a lot to be improved on in the tracking department. Parcel had been delivered and signed for before they even let me know it was out for delivery so i could have contacted the recipient pure luck they were in.
23/12/20 by Paddy Boyle
No fuss. Delivered as promised and booking and collection very straightforward.
23/12/20 by Cy Shearer
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