We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
I’ve used parcel monkey twice recently to send family Christmas gifts to different parts of the country, which in a normal year would have been hand delivered through an enjoyable visit.
I have been most impressed with the speed and reliability of the service I received. All of my deliveries were via DHL, who were also excellent and good value for money.
23/12/20 by Helen
Easy to use, good service.
23/12/20 by Barry Lacey
Booked collection on website, good selection of reputable courier companies to choose from, with a wide selection of delivery options to select from. Package was collected by chosen courier company on the requested day, and by the time the I was advised by them. Package was delivered and proof of delivery was sent to my phone.
All around an excellent service was provided by all, very pleased
23/12/20 by Adrian Anderson
In the past, sending a parcel was a pain, but with Parcel Monkey is easy without costing a arm & leg. 10/10
23/12/20 by John
prompt, efficient service. goods delivered on time and in excellent condition
23/12/20 by Mr I R
I booked and paid for next day delivery, but the parcel took two working days, so it was pointless and the parcel did not arrive when needed. Dont quote something you cant deliver - not good enough.
23/12/20 by Andrew
Really pleased with the efficient service and prompt delivery
23/12/20 by Customer
The service is quick and easy to use.
Select your chosen carrier at the price and delivery conditions required.
Package and label as instructed take to the delivery depot and drop off.
The package arrived on time and intact with the ability to track its progress all the way for my international package
Will use it again.
23/12/20 by Moon
A quick and efficient service, would recommend
23/12/20 by John
Paid for guaranteed 3-4 day delivery and now 6 days later it still has yet to be delivered with unknown delivery date.
23/12/20 by Customer
December delivery from UK to slovenia. Slightly longer delivery time 13 days but its December and it was expected for time of year and covid restrictions every where. Tracked the delivery from start to finish although updates where slow to catch up ,overall another great delivery.
23/12/20 by Unknown
quick, efficient
23/12/20 by Customer
Great price. Great speed of delivery considering its two days before xmas
23/12/20 by Camille Bodecker
I send it to Hungary a parcel. I post it on Wednesday afternoon and my mum got it on Monday morning.
Very quick and great service
23/12/20 by Friend of Ted
Parcel Monkey was straight forward to use and i’m please to recommend the company.
23/12/20 by Sherri Farrow
I found the system easy to use and booked a collection for next day. They sent me a one hour slot and parcel was left ready in the porch. They failed to turn up to collect the parcel however and when I looked online they had said that the parcel wasn’t ready for collection! This was a lie as no one had actually turned up. Very disappointed that my elderly mother who is alone this Christmas now will not receive her present from me until the 29th December. Very poor service and there is no number you can ring. Don’t use this company.
23/12/20 by Mary Banks
Easy to use and organise - so helpful to know the price before dropping off the parcel.
23/12/20 by Becky Myers Kremer
Delivered promptly and no problems at the best price
23/12/20 by Robert S
Paid £27 to send a valued client a present - supposed To be 3 day UK to LA - 2 weeks down the line and no sign of it .
23/12/20 by sarah chelton
Excellent service. Extremely easy to use and quick pick up too. Good price and definitely worth checking before using other silvery services.
23/12/20 by Julia
Parcel Monkeys site was easy and uncomplicated. With immediate confirmation of my order - Courier DPD kept us up to date with pick up times and arrived when specified - even to the French Alps!
All my deliveries arrived in good condition - as sent. I will definitely use them for all my parcel post in the future.
23/12/20 by jennie hicks
Very unhappy with service, I booked a next day collection (23rd Dec) and parcel monkey have actioned Courier to collect on the 30th Dec. Courier also couldn’t understand why parcelmonkey had done this. If it wasn’t possible to offer next day collection, it should have said so when I made the booking and I would have then selected another service. A 7 day wait for collection is ridiculous!
23/12/20 by Consumer
Quick and easy to use.
23/12/20 by Cosmiko
Excellent Service, wish I had discovered them years ago! No more queuing at the Post Office.
23/12/20 by Ian Tostevin
Really straightforward, easy to use website. Drop off point was very local and a few to choose from. Prompt delivery service and detailed tracking link
23/12/20 by Nichola Davidson
Used several times. Excellent service to Europe at a reasonable price
23/12/20 by Tessa R
Easy transaction & quick delivery. Very pleased with service. Thank you
23/12/20 by Steve KIng
The service is every time perfect. Fast and serious!
23/12/20 by Customer
Good access site. Easy to navigate, gave clear prices and great to track the parcel
23/12/20 by Customer
Easy to follow instructions. Printed off the labels and tok to the post office. unfortunately they said it would sit there for 2 days
23/12/20 by Hasmita
Good instructions, printable labels, fast service to Germany.
Arrived in plenty of time for Christmas.
23/12/20 by Mr trevor leigh
Parcel Monkey
Website, labelling and drop off simple and efficient.
Mistake in address on parcel going to France was dealt with quickly and corrected.
Very impressed.
Thank you Parcel Monkey
23/12/20 by Jean Drysdale
Great service, whenever I need to send a package Parcel Monkey is my go to.
23/12/20 by Customer
Racketeering & Theft of £52! Despite jumping through all the Hoops provided by the difficult long winded policy’s and low quality portal. In an attempt to claim a wrongly additional charge of £52. Parcel monkey will be holding onto my £52 despite photographic evidence of the physical size of the package requested by them. My package was 65cm x 65cm x 35cm, @ 15kg and cost £11.10 to send. A Fair price for the service. Instead Parcel monkey are charging me £52 + £11.10 for my package they claim is 800 x 800 x 35cm @ 46.7kg!!!!!!!!! As peice of plastic came loose and tripped the scanner. So an automatic volumetric kg valuation is Produced regardless of any additional costs incurred by them. This is still with photographic evidence provided and every effort to assist them in issuing the refund. I plan to take this further and sincerely hope no one else suffers from the un ethical racketeering hands of parcel monkey. A £11.10 service actually cost me £63.10
23/12/20 by Alec Hendry
You picked my parcel up at 15.30 in London the parcel arrived in Accrington Lancashire 08.30 the next morning.So a fantastic service will definitely use again
23/12/20 by Customer jeannette
1) The Driver arrived late for the collection and did not ring to explain that he would be late.
2) There was no receipt supplied for the payment made for the collection.
23/12/20 by Christopher Ejiofor
Everything went as smoothly and quick as expected and predicted
23/12/20 by Customer
So pleased with the service, parcel picked up from me on Monday and miraculously delivered to address in France on Monday!!
23/12/20 by Ros
So simple to use and book. Arrived on time.
23/12/20 by Emily Metcalfe
Delivered within two days of posting! Great service
23/12/20 by Customer
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