We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Absolutely outstanding service!
22/12/20 by Customer
Great service, easy to track and communicate with human staff directly and quickly online. Parcels arrived, Spanish over perfect, although there was difficulty going to Sierra Leone, and recipient had to collect from office instead. But it got there and its not the easiest of places to deliver to.
Very well priced and website really good to use. Good insurance options.
22/12/20 by Ramble Tag
From start to finish excellent service will use Parcel Monkey again for my future deliveries WELL DONE.
22/12/20 by Brian Huburn
Excellent service collect when they say and deliver on time tracked all the way system works really well
22/12/20 by Sandra Price
Brilliant System.Totally reliable sending parcels here and abroad.Would highly reccommend
22/12/20 by Customer
Very happy. Parcel picked up during the stated time slot, delivered to Spain in 5 days (3 working days if the weekend is excluded). All in one piece. Not expensive (just try the Post Office...). Its the second time Ive used the service and so far so good.
22/12/20 by Valter Cardoso
Items collected and delivered on time. Excellent value as alternative was 140 mile round trip in car to collect package.
22/12/20 by Jeanette
Terrible service, additional charge taken without prior authorisation due to it being apparently 1kg over weight. This was untrue as it was weighed by me prior to despatch. Be aware before using this service.
22/12/20 by Tracy Waldron
Very easy to use and order online hence three stars but I paid extra for two day delivery and it’s been ten days now and it still hasn’t arrived. I do realise it’s Xmas post but I thought a courier would be more reliable. Also I can no longer track once the parcel left the country. I’ve since sent a second parcel to Scotland a few days later which hasn’t arrived so we’ll see. Update review later
22/12/20 by Mairead McCormick
Super fast delivery at a great price
22/12/20 by Customer
First class service. Delivered on time at a trying time.
22/12/20 by Steve Leach
Fast and efficient service offering good value for money.
22/12/20 by VB
First and last time i used that web . I send parcel on 12/12 and from 14/12 is the same status Nothing changed . My parcel should be delivered in 3-5 days . Still I don’t know where is my parcel
22/12/20 by Aleksandra
Excellent service!
22/12/20 by Customer
easy to book and picked up when expected... very easy
22/12/20 by Ali Hardy
Quick and professional,
Bravo!!!
22/12/20 by Customer
Excellent service. Easy to use and when I contacted them about a missing parcel in the delivery it was sorted out straight away and delivered the next day.
22/12/20 by Sarah Parr
Easy to use system only took a couple of minutes to complete the payment, receive necessary labels and collection arrangements.
22/12/20 by Barry Campbell
Very good and efficient
22/12/20 by Halcyon Palmer
Easy to do, and delivered promptly.
Thank yoi
22/12/20 by ANGELA RICE
I am very satisfied, the package left in a week, thank you. Guntars Lejs
22/12/20 by Customer Guntars Lejs
No problem!
Satisfied.
22/12/20 by TOSHIO
Reliable and economical.
22/12/20 by Janet Barlow
My parcels got to their destination within 5 working days. However, I was a bit miffed that I couldnt access the site over the weekend - it wouldnt process to the checkout. So, I had to wait until the Monday and by then the pickup day had changed. There was no explanation about why I couldnt complete the transaction at the weekend.
22/12/20 by jane clark
Easy to use x will defiantly use again x and would recommend
22/12/20 by Edna
Sent a large parcel to Canada, it arrived within 5 days and at half thr price of parcel force. Very easy and efficient service all documents required supplied no hassles.
22/12/20 by Mince man
Used Parcel Monkey a few times now & always very pleased. Do not use Parcelcompare - they are criminals.
21/12/20 by Andrew Care
Sent a parcel from Uk to Portugal, paid International Priority to make sure the box would be delivered in 4-5 days. After 12 days , the parcel has not been delivered, I can’t find any information about it. When I contacted customer support they said they couldn’t do anything about it but contact the currier(parcel force) and get back to me. Still awaiting for a response 2 days later. I asked for a refund and they said they were unable to give me a refund! Very upsetting as the box contained the Christmas gifts to all the family which obviously now they won’t receive (at least on time!). I understand that delays can happen in this time of the year but not even being unable to track the parcel it’s unacceptable. Plus, all the parcels I sent before were NEVER delivered on time, always delayed by at least 4/5 days, hence my bad rating.
21/12/20 by Maggie
Parcel picked up and delivered with no issues, kept updated every step of the way.
21/12/20 by Amer Elharith
Excellent service -easy to use and straight forward and for once it does exactly what it says on the tin -will use nothing else from now on!
21/12/20 by Isabelle
Brilliant service
21/12/20 by Carol Leviston
Excellent service from start to finish - booking, collection, tracking and delivery
21/12/20 by Customer
Very easy to use. Very quick to send, track and trace everything is so easy.
21/12/20 by Margaret Davies
Unfortunately not able to track parcel for 5 days which was concerning but it did get to its destination which I’m thankful for.
21/12/20 by Maureen Jones
Reliable delivery to Spain at acceptable price
21/12/20 by Customer
Perfect from start to finish
Easy to sort out our large parcel and delivered in amazing time. Parcel was delivered in exactly same condition it left us in (more than can be said about other companies) will definitely use again and recommend others.
21/12/20 by Stefanie
Excellent service, collected on time and delivered on time! Good communication before delivery, text and phone call giving time! 4 days to travel 4500 miles brilliant!! Would use again
21/12/20 by Mrs Jill Stobbs
Excellent service. Easy to use .
21/12/20 by Julia Hayne
The website itself was easy to use no problems or issues. Opted for parcelforce for delivery in 3/4 days. 12 days later and it’s still stuck in the uk. No update since 14th. Impossible to get much help from parcelmonkey (parcelforce won’t deal with me as the contract is with parcelmonkey) I’m at my wits end. Should have paid Royal Mail prices! My gifts won’t get there in time for Christmas if even at all.
21/12/20 by Marie
Very convenient and competative.
21/12/20 by Denise Arthur
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