We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Said it will be delivered within 3-5 days over a week and still not delivered. Also didnt tell me I needed my own printer for label
22/12/20 by Customer
I posted a parcel on 7th December. Your reference was PM8966932. You used Parcelforce whose tracking barcode is EK638746915GB. The tracking information gives “Prepared for export “ on 8th December. Today’s date is 22nd December. What on earth is happening to my parcel ????? How can a parcel due to be flown to Australia be affected by issues in Dover?
22/12/20 by Chris Embrey
Brilliant service! So happy to have found a more reasonable way to send parcels to my daughter in Germany!
22/12/20 by Vivienne Glover Bandmann
Good service. Everything went to plan, (York to Trieste) quite quickly, despite Christmas rush and Covid problems!
22/12/20 by Martin
Brilliant company I have used them four times in the last week to send a number of parcels 15 altogether and it was so much cheaper and a very easy website to book parcels in they keep you updated all the way through just go to your dashboard and all up to date information is there
Parcels all delivered when they said they would
I will be always using them now for my deliveries and have no problem recommending them
22/12/20 by Maria Platt
I sent 8 boxes to France. 2 were delivered after 3 days and 3 more were delivered after 5 days, one of which was split completely open. The remaining 3 are still missing.
22/12/20 by Customer
Very speedy delivery by DHL, thank you.
22/12/20 by Bridget
All through the process of using parcel monkey for a package to Italy was straight forward & uncomplicated however .. I received a further debit from my credit card with a explanation that the package was heavier than we stated by 2 kg ... & money was taken to compensate for this .. both myself & husband carefully measured and weighed the package & although the extra was less than £2 there was no way to contest this .. I will use the service again but will ensure I take photographs of the weighing scales & also have a recorded weight from the post office to verify
22/12/20 by Theresa Robinson
used for uk and eu
do what they say
no problem
22/12/20 by michael dallinson
Parcel hasnt arrived!
22/12/20 by Customer
Great service
22/12/20 by Lindy Huckstepp
parcel arrived on time and safelt, easy booking procedure
22/12/20 by Mr S Baid
Perfect service, very quick and good price.
22/12/20 by Customer
Easy to book and deliveries completed perfectly
22/12/20 by Justin Lines
Excellent service at a great price
22/12/20 by J stevens
Paid for EXPRESS DELIVERY £87 Promising 3/5 days delivery to Australia Problem no 1 did not send labels etc took over an hour on chat to arrange This cost one days delay was not picked up until day after agreed date Confusing tracking not regularly updated Didnt know where my parcel was After 3 days and 2 hrs on chat discovered my parcel was held by customs Reason: I had labeledled the parcel with the family name MURRAY as it was a family Xmas present Held because there was no Christian name ?!?!? No info from parcel monkey that this would be a problem no info that the parcel was held 3 days delay while the tracking updated to tell me this Another 2 hours on chat had to redo all of the customs invoice to put a Christian name on Has now taken 9DAYS for my parcel to leave the UK !!! No hope of it reaching Australia in time for a very excited little boys Xmas Despite numerous chat messages and emails still no contact from a customer service manager as requested £87 for this appalling service ! At least Dick Turpin wore a mask ! If you value your sanity and your money dont EVER use this awful company
22/12/20 by Mrs Pauline L Hamilton
easy to use and found a few options found and made easy to buy and send
22/12/20 by carl vaughan
Parcel monkey was so easy to use. From entering details of my parcel and getting quotes, my parcel was collected and delivered internationally super fast. Great service
22/12/20 by A Faircloth
not much to say arranged pick up they came on time said two days delivery
it was from the uk to the netherlands brilliant work well donewould recomend without hesitation
22/12/20 by ptbgly
Very pleased
22/12/20 by Customer
Great service.
22/12/20 by Customer
easy and reliable service.
22/12/20 by Customer
dont know yet. parcel has not arrived. hopefully will not take 3 weeks like last parcel did
22/12/20 by Customer
Easy and effective
22/12/20 by Customer
I always use Parcel Monkey to get best prices. I send parcels to my son and grandchildren. Site do easy to use, and I old. ????☺️
22/12/20 by Ellie
System worked well and collected and delivered on time. Would use again. Good value.
22/12/20 by D Robinson
You did very poorly delivering only 50 % of my parcels be very reluctant to use you in future .
22/12/20 by Lawrence
Ive only used this company once and there was a problem with the delivery of my package.
Initially I was worried when I read on their site that they had no control over courier companies but would try to help. I feared this was an easy way out for them.
However they did their best to sort the problem and were efficient and friendly in doing so.
I think it would be helpful to know when choosing a service which of the options will cary the package all the way to the destination rather than offloading to a local in country service. I feel that, perhaps, offers better protection in the event of an issue.
Obviously not the fault of Parcel Monkey but perhaps something that could be highlighted along with price.
22/12/20 by Ray
Easy to use great service
22/12/20 by Penny Coplestone
Great website with all possible option from cheapest.
Clear to track parcel.
Highly recommended
22/12/20 by Joanna Marzec
As always an amazing service.
22/12/20 by Customer
Usual great service through Parcel Monkey
22/12/20 by Geoff Spence
Cost-effective and reliable. Good tracking too
22/12/20 by Advocate
Saved loads by using Parcel Monkey
22/12/20 by Alison
Easy to use website. Enabled all sorts of packaging options. Easy to compare quotes. Easy selection of preferred quote. No mucking about confirmation of order. Clearly identifiable delivery labels in final set of emails.
Does what it says on the tin. At a good price. Well done.
22/12/20 by Mr & Mrs Fisher
Website very user friendly, pricing structure good and service chosen achieved excellent results. Will definitely always use parcel monkey in the future. Happy ???? thank you.
22/12/20 by Julie
Excellent service - collected and delivered on and in one piece
22/12/20 by Adrian Day
Sent my parcel to Spain on 30th November. Still not delivered to addressee. It’s been stuck in a depot in Spain since 6th December. Parcel monkey have stopped answering my emails
22/12/20 by Jane
Well I was amazed!!
Booked delivery late on day 1, day 2 parcels were collected contact free, no fuss, on time.
Day 3, less than 18 hours after collection, parcels delivered to family members other side of the country, in time for xmas. My grandma was so happy and that means so much to me this year not being able to be there in person.
5 stars all round!
22/12/20 by Customer
Excellent service,I would recommend to everyone
22/12/20 by Customer
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