We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Easy to order, parcel arrived abroad actually a day earlier than quoted!
23/12/20 by Dazza T
Booked to pick up on Thursday for next day delivery, didn’t show until Friday afternoon and then didn’t deliver until Monday
23/12/20 by Customer
I have used Parcel Monkey regularly to send items to my daughter in Hong Kong. Unfortunately they have just let me down big time by using a Courier in Hong Kong that did not attempt to deliver a parcel but returned it to the Depot, meaning that my grandchildren have no presents this Christmas as they were all in the parcel. I was not contacted at any point until after the parcel had been returned, nor was my daughter. They had her phone number and sent her emails saying the parcel would be arriving today. However, as I said, the parcel was returned instead to the UK. Unfortunately Parcel Monkey have no phone number that you can ring them on to discuss urgent matters, one has to rely on online chat which is no use in urgent matters like this.
23/12/20 by Olivia Gould
Exactly as described, easy order, quick pick up and delivered in two days with no damge, happy with all of that.
23/12/20 by Frank
Didn’t pick up parcel when they said they would so next day delivery failed. No response from them when I emailed to see what was going on.
23/12/20 by Philippa Donald
Brilliant service - great value for money and arrived in great condition and in good time.
23/12/20 by Jennifer
simple and saves money. good communication when i needed to check
23/12/20 by Customer
Great service Will definitely use service again.
23/12/20 by Mrs y calvert
Efficient and effortless!!!
23/12/20 by M Sibanda
Always good swift service - even at these very difficult times - Thank You!
23/12/20 by jaqueline
Quick and easy as usual. Excellent service I can recommend offering clear comparisons and prices.
23/12/20 by Sabine
The parcel was collected at my house by a helpful courier on Friday lunchtime. It was delivered to my son and family in the Netherlands on Monday morning at 9am (GMT). Excellent service ! ????????????????????????
23/12/20 by L N
I often use Parcel Monkey. Easy to do and plenty of options. Delivery as stated. So altogether just what I need.
23/12/20 by Susan Bingham
Fast efficient service
23/12/20 by Kate
Great reliable service and very reasonable price.
23/12/20 by Carol
This is a great service, quick easy and you can track your parcel from start to finish ,will definitely be using it again.
23/12/20 by Ang Kinkead
Simply just amazing, great job.
23/12/20 by Guru Krupa
Perfect! My parcel arrived on time.
23/12/20 by Customer
Ive used PM three times over the last 2 weeks and I absolutely love them. So efficient, reasonable priced and completely reliable. I wont use another service again. I am super impressed!
23/12/20 by Customer
Excellent reliable service, collected parcels as planned and delivered on time which was very quick. Good value for money too.
23/12/20 by HK
My parcel was collected and delivered spot on time.
A most excellent service, as it was last year, during a very busy time of the year
23/12/20 by Stephen Luke
Spot on cheap and fast. Easy to use.
23/12/20 by Customer
Really easy to use service. Given an hour time slot for my items to be collected from my house and items were delivered to family in Italy on the day and time they were meant to be.
23/12/20 by RHCH49
Excellent website, my item was delivered abroad bag on time. Would return to use again. Five Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
23/12/20 by Henh Tang
After using Hermes and had complaints how they treated goods i thought its about time i changed.
This was the first time i had used this service Parcel Monkey UK and was very please to be notified when my collection would be, the tracking, and where it was going to be taken to the door. Would defiantly use again... Thank you so much...Merry Christmas everyone 2020... Keep safe...
23/12/20 by Jennifer
I had read about ParcelMonkey on moneysavingexpert and tried it out to deliver a box to Spain via DPD. I was very impressed with the price and the ease and efficiency of using the service. Considering it was the week before Christmas and Covid time’s my parcel was picked up on the Wednesday and arrived in Spain Monday morning. I’ll definitely use them again and recommend them.
23/12/20 by A Norton
First class service and value for money
23/12/20 by Customer
Top service, again. Very easy to use site, good prices. No room for improvement.
23/12/20 by dylan
2 out of 3 parcels NOT delivered!!!!! Spent £143 to get them from UK to New Zealand on the 11 December- Christmas presents included as well as baby clothes for my niece,and they didnt arrive! Still waiting a response as to what happened???? Am furious and completely let down! How can you do this over Christmas!!??
23/12/20 by Customer
Nothing at all to complain about. Very impressed!
23/12/20 by Glen
Booked and uplifted 18th and said 2 days, decided it was prob 3, 4 at most. It is now 5, not counting weekend, and parcel not delivered.... In France but not at destination. Aware of port blockage but parcel tracking shows it was in France 2 days before blockade, so obv french delivery system to blame. Xmas gifts.
23/12/20 by Helen Gauld
A couple of days longer to arrive but it’s Christmas and COVID-19 so not a bad service at all and very reasonable. ????????
23/12/20 by Alexandra Anastasiou
Parcel that I sent to my family was wrapped and packed properly and insured. State of box that reached my family home after international shipping was surprising. I know box is 21kg, but still - we all required have some standards at work. Box reached like being kicked and smashed around, resealed by someone with white tape and huge hole on the side. Some parts of shipment clearly got lost or been taken out. Shipment was insured, sadly in this case no one wants to take any responsibility. There is no item you can deliver on DPD or Parcel monkey service that would comply with requirements. Even chocolate is on prohibited item list. Anything you send its on the prohibited item list by some random coincidence. So you cant claim from insurance cant claim from insurance even you paid for parceld insurance. Thats not something normal...
23/12/20 by Rytas
I always use Parcel Monkey - great website and quick to book. You can track via the dashboard! Great as always for my 5 parcels sent this Christmas.
23/12/20 by Customer
Always great service from Parcel Monkey. Sent 4 parcels to the UK and all arrived before Christmas! Thankyou
23/12/20 by Debs
Excellent service.
23/12/20 by Joanna
Fabulous service from start to finish. Swift and reliable. Great value for money.
23/12/20 by Customer
Easy to use website, everything done quickly, this is the 1st time I’ve used this service and was very impressed. I will certainly use them again.
23/12/20 by GIBSON
Parcel Monkeys side was immacculate. The delivery company OKish only.
The order was placed on Thursday evening.
The delivery company (Parcel Force) was clearly informed immediately, and collected the parcel first thing the following morning.
Service selected was 48-hours, which Parcel Force lists as "two working days" to the chosen postcode. Delivery was after mid-day the following Thursday, which is a good four working days.
23/12/20 by George Storm
Not a good time to ask for a review when I arranged collection of a parcel a week ago, and at the time of writing this, there is no sign of it, and useless tracking info. The parcel is a mobile phone belonging to an elderly lady, that I am supposed to transfer to a new phone and send back to her. Without it she is cut off entirely. Over the Christmas period. No number to call, no useful response from emails sent.
22/12/20 by Bevil Templeton-Smith
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