We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Very reliable
21/12/20 by Ms Alison Sutherland
Easy to use and excellent service, thank you
21/12/20 by Carla Canham
Good swift service
21/12/20 by CA
Good price,fast delivery.
21/12/20 by Roland
Easy site to se and cheap. Would recommend
21/12/20 by Sean Adkins
Cant recommend enough - used few times now and perfect
21/12/20 by BAYFIELD
This parcel was supposed to be collected today. I received texts from Courier to say they would be collecting between 12:48 and 13:48. Nobody arrived. At 17:01 I received a message to say they’d tried and I wasn’t in. Nobody had tried. I have been waiting in all day! Nobody rang the doorbell, no card was left and nobody even attempted the door as I have a video doorbell! I’m absolutely fuming. This is not acceptable at all. I’ve paid £16 to have two parcels picked up next day with 24 hour delivery for it not to happen. This is absolutely disgusting.
21/12/20 by Hannah Haywood
I am very free of your service very good price fast delivery
21/12/20 by Customer
Parcel collected by DHL from my home in Cornwall and delivered to Cheshire within 48 hours. DHL offered the lowest price and cannot fault the service of DHL or Parcel Monkey. Have already recommended them to a friend.
21/12/20 by Oliver
Really happy without the service. Two day delay which we could track but a few days before Christmas from UK to France it was really good this year when the demand is so high. Definitely recommend and use again!
21/12/20 by helen
Package delivered in the promised timeframe despite the current challenges.
21/12/20 by Ma
Collected on Tuesday - in Spain by Friday. Excellent service
21/12/20 by Susan Tilley
Easy to use, fast collection and delivery!
21/12/20 by Gabriel B.
Found best price for my 2parcels. Great bonus to have them collected from home. Delivered before promised date so well satisfied
21/12/20 by Joan Milton
Excellent prompt service
21/12/20 by Customer
Have used this company many times and they have always given an excellent service.There prices are competitive
,so no complaints.
21/12/20 by Customer Julie
They have failed to deliver my parcel, let alone get it out of the country to my recipient. They have now stated I must have the parcel returned to me which will take more than a week. I paid for express delivery which should mean it would arrive at its international destination after 2-3days. I must now wait for an extra 7 days just to get it back. The company also does not have a telephone number to call and only communicates via a extremely slow built in messaging system that takes hours just to get any info. If you contact the courier (in my case DPD) they will not be able to do anything for you and you must just wait for this company’s reply for information. So disappointed with the service, non-delivery, and lack of being able to contact them. I work in this industry and know that everything was in order for a successful delivery but they simply do not have the ability to fulfil your orders. Avoid and use another company. There are other options in the same price range. Disappointing.
21/12/20 by RAB
Very good service. Picked up and delivered as promised. Drivers helpful.
21/12/20 by Alison
No problem with ParcelMonkey, however, the agent I used through them was pretty hopeless. the parcel was actually delivered in Germany on 16th. However, the website still says it is in the depot!! Not a fault of ParcelMonkey, but maybe there needs to be a feedback about the whoe process, especially the agent used.
21/12/20 by Patricia
Very reliable for comparative pricing, would not use anyone else
21/12/20 by Mrs Jeanette Rothera
Brilliant Price,Great Service and quick delivery
21/12/20 by Sue MCCART
Great price fast service
21/12/20 by WAYNE YOUNG
So easy and simple method of sending parcels
21/12/20 by Mrs Karin Sweryda
I sent a parcel to France. It was collected and delivered on time. Very pleased. Would recommend.
21/12/20 by Ms Matthews
Great service, fast delivery, good price. Courier DPD advised collection time and kept to it, and the same for delivery two days later from UK to Belgium. Very impressive considering it was a 25kg package less than 2 weeks before Christmas.
21/12/20 by Customer Panos
First time that we have used Parcel Monkey to send items to India. The whole process was so simple, with address labels provided, step by step instructions relating to customs declarations and a smiling delivery driver coming to collect the parcel as arranged. Our parcel arrived safely to provide warm jumpers for street children in Kolkata. Thank you for a speedy delivery, a parcel that arrived safely and some happy children who are able to enjoy a special gift for Christmas.
21/12/20 by Philip Hendy
My recent experience with Parcel Monkey has caused me a LOT of stress and financial loss. I used Parcel Monkeys services on November 12th to send 180 kg of personal belongings worth thousands of £££ to Spain — due to Parcel Monkeys failure to communicate the delivery address correctly to DPD, there were numerous failed attempts to deliver the belongings, which resulted in their return back to the UK. We tried many times to get this resolved with your Customer Service desk, but their responses were absolutely useless. Apart from the fact that the belongings were not delivered in the first place, its now been a month and they have not yet been fully returned to the UK — one of the boxes with valuable belongings has even gone missing. The entire situation is a result of Parcel Monkeys horrific customer service practice, and its very, very stressful.
21/12/20 by Rashid Aliyev
Great easy to use , competitive prices and collected and delivered on time. Ive used PM a few times and will continue to do so. Many thanks Parcel Monkey
21/12/20 by Customer
Wouldn’t use any other courier service. Excellent every time
21/12/20 by Josephine
Cheapest around to send packages aboard!
21/12/20 by Abigail Davis
Utterly hopeless. Lost my parcel insured for £150 (but worth more than this). They didnt chase it up, when i asked for updates I got different people responding to my ticket and just going round in circles. I had to follow it up myself with the courier directly - still didnt turn up. They agreed to pay the insurance but havent paid from over 2 months ago. Have been following up but no-one responding. Aweful customer service. NEVER, EVER using them again!
21/12/20 by Mark
Simple to use and good value
21/12/20 by Mr M Lee
Got to Hong Kong quicker than expected, easy to use
21/12/20 by Customer
Very easy service to use & much cheaper than the post office wanted to charge although the parcel arrived after 10 days rather than the 5 days quoted but it is Xmas
21/12/20 by Jane
Great service. My go to now for international parcel deliveries .
21/12/20 by Pam Fraser
I would not use this company ever again after the problem I have had with my delivery.They are not interested in helping you with the company they advertise parcel hero . I was sending my young son a Xmas parcel and they took out the aftershave and then lost the parcel .Nobody wanted to help so will take them to small claims court Both companies should be ashamed .Don’t use them
21/12/20 by Caroline
On time and at a great price what more could you ask for
21/12/20 by customer
Excellent speedy international delivery, from north of Scotland to Spain.
The recipients were out at delivery time but were able to pick up the parcel promptly soon afterwards due to clear instructions.
21/12/20 by Suse
All went to plan, parcel delivered to Holland on time despite current situation.
21/12/20 by David Cleverley
Always on time. always best price
21/12/20 by Customer
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