We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Great service at a reasonable price. Strange, they used Parcelforce International and yet were considerably more cost effective than going direct to them.
21/12/20 by Rubert
Arrived before estimated time
21/12/20 by Customer
Happy to recommend
21/12/20 by Customer
Excellent service
21/12/20 by Mrs Mckenzie
Good service
21/12/20 by Mr Ajibola Tonade
Parcel took longer than expected, add a premium/fadt delivery option
21/12/20 by Martin V
Initially thought a good service - first delivery gave me a time the parcel would be picked up. The 2nd and 3rd couriers did not - meaning I had to wait in until 5pm on both days. Also I was given to believe the parcels would be delivered in 4-6 days arriving latest 21st Dec- they have emailed saying the parcel expected arrival 5th Jan ! I don’t think I’d use again for overseas delivery. Perhaps good to list which couriers offer the allocated time if delivery service (I’d probably pay extra for it)
21/12/20 by customer
Excellent service out to France, very easy & tracking worked really well
21/12/20 by Customer
Competitive price, easy to arrange, fast collection and delivery.
21/12/20 by Helen Williams
The service in the UK was brilliant- unfortunately there were lots of issues once the parcel reached Italy. It was sent to the wrong depot and now my sister won’t receive her presents until after Christmas- even though it should have arrived well in time!
21/12/20 by Olivia grigoras
Excellent service!
21/12/20 by Customer
Excellent service recommended by a friend and I have since passed on that recommendation to several others
21/12/20 by Carol Robertson
Reliable, thank you
21/12/20 by Angela Johncey
Excellent as always. Parcel arrived on time in perfect condition. Used 4 times this year sending parcels to my daughter in France and will continue to use. Phenomenal service in both quality and cost.
21/12/20 by JANICE ALLEN
Easy to register on site. Procedure for printing out labels easy to follow. Parcel was picked up at the time specified. Tracking was available and parcel was delivered to address approximately 120 miles away the following morning. Great service and good value for money. Will use service again.
21/12/20 by Diane Wilson
Excellent service as ever - will always use..
21/12/20 by Ruth
Easy Parcel website lots of cheap alternatives picked DHL who picked up the item , were first class and sent me a picture of the parcel at the delivery address ! Would recommend
21/12/20 by Simon Whitaker
Good efficient service, good communication and super value
21/12/20 by Customer
My parcel was collected at time I was told it would be, driver was very
polite and helpful. My daughter informed me that the delivery was
carried out as requested. Very pleased with the servic3e
21/12/20 by Jackie Gray
Great service really impressed with the speed of the delivery
21/12/20 by Charlotte
Very good service, and notification system, recommended
21/12/20 by Susan
I use Parcel Monkey from time to time for large parcels.
Very good pricing & lots of options to drop parcels off, or have collected.
Labels are ready to print within 30 mins.
Excellent trouble free service.
21/12/20 by Aerolocker.com
Hopeless on picking up, I had a parcel 10 days after I booked it still not picked up!
21/12/20 by Customer
Great service, good price and efficient
21/12/20 by sally benn
No problems and delivery managed in a timely manner.
21/12/20 by Roger
Excellent and efficient service
21/12/20 by Susan Page
Very convenient and my parcels arrived safely
21/12/20 by Mr Chris Wells
Done as expected. Always seems to be great service.
21/12/20 by Ian Powell
Great service, great price and very convenient. Parcels took only 2 days to arrive.
21/12/20 by Paul Beard
Happy with service, picked up on time and delivered earlier than estimated
21/12/20 by Mr. Bill Parker
Im parcel monkey quite regular customer.
Happy about prices and customer service.
21/12/20 by Kitty
Because your site is so easy to use, Ill continue to use PM. Thanks.
21/12/20 by Caroline Harrison
Quick and no issues with 24 glass bottles
21/12/20 by Alexis
Collected on time and delivered to Singapore within 4 days. Excellent
21/12/20 by J Reynolds
Best yet! Everything done as described - even over the Christmas period when its so busy. Many thanks.
21/12/20 by Stuart D.
Dropped my parcel off on 11th December. DPD collected my parcel on 12th December to take it to the depot. I called parcel monkey on 21st December to find out why my parcel had not been delivered to Malta. They said it had been returned to the depot as the courier tried twice to deliver. No evidence in tracking that parcel had ever left the U.K. or attempted delivery been made. Now parcel monkey want me to pay again for parcel to be returned to me. Easy way for parcel monkey to make extra money without sending your goods. I’d rate zero stars if I could. Go direct with company and avoid the in-between scammers .
21/12/20 by JULIE SMITH
Excellent as usual. Especially to France.
21/12/20 by Michael Speller
Very happy! Will use parcel monkey for any future parcels. Thank you.
21/12/20 by Mrs Brenda andrews
Very affordable, pick up at the house, and arrived promptly- great service
21/12/20 by Ghair
Always quicker and cheaper than Royal Mail. We’ve never had a problem with parcels going internally in the UK, or to Germany or France. Would definitely recommend.
21/12/20 by John cordall
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