We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
The booking is so straight forward giving a clear breakdown of companies and costs. Couldn’t be any easier with good communication all the way along. Will be my first choice going forward for both UK and overseas deliveries.
22/12/20 by Teresa Barrett
Great service from start to finish. Fast and well informed all the way through.
22/12/20 by Customer
Sent 2 parcels from Worcestershire to Manchester. Picked up by parcel force from home on the day arranged (Friday). Went 48 hour delivery and allowing for weekends (when they advise you they do not deliver) actually arrived on the Monday which is 24 hours. All intact and signed for and more than reasonable price. Would recommend.
22/12/20 by Customer
Thank you Parcel Monkey and DHL, you have saved our Christmas! On Saturday, we were all distraught when our Christmas plans were in tatters when our daughter and family were placed in tier 4. We immediately researched the best way to exchange presents and chose parcel monkey and DHL. Both parcels were collected yesterday and tonight I have been able to watch my little granddaughter unpack the box and place the gifts under the tree and on Christmas day we will be able to watch our family unwrap them. Its not quite what we were planning but it brought tears to my eyes anyway! Thank you and we will certainly use your services again. Happy Christmas!
22/12/20 by John
Parcel Monkey did exactly what they promised - they found me the right carrier for the size, weight and destination of my 13kg, 1m long Christmas parcel; they collected it promptly, delivered it safely from the UK to France within a few days, and all for about £14. Brilliant - so, so good when you find a service that is easy to use and does what it sets out to do.
22/12/20 by Moira
Simple to place the delivery request will definitely use this service again
22/12/20 by Gaynor Lee
Excellent service and so easy to send your parcel. I also liked the comparisons between providers. Fast and efficient.
22/12/20 by A Mahmood
Received on time, my parents were delighted, the packages arrived safely
22/12/20 by janbomar
Our local post office suggested Parcel Monkey due to the weight of the parcel.
I have to say its been brilliant from start to finish. Easy to set up, print labels, and hand in to our PO. Tracking has been spot on.
22/12/20 by WR
I have always found parcel monkey to be reliable and helpful. I would not hesitate to recommend them.
22/12/20 by customerMrs Belton
Easy to use. Stress free alternative to queuing in the Post Office, especiallyat this time.
22/12/20 by Lynne Reilly
My luggage arrived perfect in less days that I expected.
22/12/20 by Customer
Great service and reasonable price. Collected from home on the day after booking and delivered the day after that. Straightforward and smooth.
22/12/20 by Adrian
Easy peasy. A good way to send stuff overseas without leaving home. Online instructions are easy to follow.
22/12/20 by Rodniog
This is the 2nd time I have used parcel monkey and can’t praise enough. Their prices are very keen, the ease of their app is good, even for someone like me and everything ran like clockwork. Just what you want. I have sent 1 parcel to Spain and the other to France this time. Would highly recommend.
22/12/20 by Val
Very good and reliable, thank you
22/12/20 by AD Dalziel
Excellent service! The website indicates the various options, and the whole process is very easy. Ive used ParcelMonkey for a number of Christmas parcels sent both inland and abroad, and theyve always been very efficient.
22/12/20 by Sue Sims
Excellent service - easily track able
22/12/20 by Nainelen
Great easy to use service
22/12/20 by Michelle Davies
First time using Parcel Monkey on the advise of a friend and would certainly recommend them to others.
Excellent service providing various priced options from a range of carriers.
The parcel was delivered on time and could be tracked on their web site.
22/12/20 by Mitchell Skinner
Very easy to use and found it really good for sending parcels in the UK and internationally. Would highly recommend!
22/12/20 by Enda Colleran
You didnt do very well.... The tracking says it was left England for Germany and has said that since the 12th December, it is now the 22nd and that is 10 days so it must be coming on a rowing boat, Maybe you can try and find it for us ! Not Happy, Mr D Hutchings.
22/12/20 by David Hutchings
Parcel was scheduled for 23rd -30th however hadn’t even left England on 22nd!
22/12/20 by Jeanette B
Even though it was close to Christmas, my parcel arrived as expected.
22/12/20 by Ariana Ene
Happy with the service. Parcels dropped off Wednesday evening at the Post Office and were delivered to their destination in Amsterdam Monday morning.
22/12/20 by Susan
Amazing service , arrived in time !
22/12/20 by Customer
Easy to use & great reliable service
22/12/20 by Archie Miles - Customer
A great comparison website. Very quick and easy to use.
22/12/20 by David D
Surprisingly quick considering my parcel went to Greece.
22/12/20 by Lesley Sweetland
Traceable and reliable
22/12/20 by Mr Nicolas Sauvage
Four urgent packages booked well in advance for collection from my house on a next day service. Courier never arrived to collect, two days in and still nothing so I took the boxes to the carrier myself. I appreciate delays happen but Parcel Monkey are totally absolving themselves of any responsibility. No help to fix the courier pickup problem, No apology, no offer of a refund or credit note. Service works well when it works but it appears you’re on your own when it doesn’t.
22/12/20 by Rob
Fantastic service and delivered with in the time scale. Plenty of updated emails.
22/12/20 by Kirsteen Anderson
My parcel was supposed to arrive 3-5 days after it was taken from my home and it hasn’t arrived yet. The tracking has also not updated in about 4 days.
22/12/20 by Customer
Brilliant service
22/12/20 by Angela Arch
Very straight forward website. Everything well explained . Kept in touch with collection of parcel. Driver arrived exactly on time and very professional. The parcel arrived at destination the following day. Will certainly be using again.Very reasonable charges.
22/12/20 by J Fox
Great service, prices and services all clearly identified
22/12/20 by ECB
Parcel collected and delivered as scheduled. Good service that I would definitely use again.
22/12/20 by John
Gift package sent USA, selected DHL as carrier.
Guidance from both Survey Monkey and DHL was clear, together with associated risks with restricted items. Delivery took 6 days instead of the 2-4 days indicated, howver this was the lead into christmas week.
22/12/20 by Customer
fairly expensive for SA however comparing individual courier company quotes
it was way cheaper , excellent value and service, door to door in three days.
22/12/20 by D.M.Bossenger
So easy to use if you have your own printer. Great price comparison. Parcels have always arrived on time ????
22/12/20 by KRISTIN
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