We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Absolutely amazing service. Delivered to Milan, Italy from London in a little over 16 hours!! Tracked all the way. Was very very happy and will certainly use again
21/12/20 by Anonymous
quick easy process to send a parcel, sometimes the cheapest is not the object but the options are all their for you to choose. parcel collected and delivered to destination, quick easy no hassle. could not fault it really.
21/12/20 by Mr Kevin Starbrook
After more than 5 days my packages are still were I left them. There are no useful information from the website.
21/12/20 by Customer
Easy to arrange next day delivery and package collected on time and delivered promptly.
21/12/20 by Lucy
excellent service
21/12/20 by Luciana Golley
Good service
Driver arrived when scheduled complete wit labels. Package was delivered on time
21/12/20 by Colin Burbidge
Great service, good value, easy to use and parcel arrived safely
21/12/20 by Customer
My mums Christmas parcel was collected from me on the Isle of Wight and delivered to her in rural France as promised in 4 working days, excellent service particularly over the busy festive period.
21/12/20 by Customer
Great service
21/12/20 by Diane
Parcels collected right on time. Delivered, with no issues, within set timescale. Excellent service and reasonably priced. I used them regularly.
21/12/20 by Maria987
Does what it said.
21/12/20 by Howard Cripps
Excellent service
21/12/20 by Mr D Gill
The delivery and collection was amazing. The relentless emails asking for a review less amazing.
21/12/20 by NC
I posted my parcel, dropping off at local post office on 15th Dec. It seems to have been sitting in some sort of hub ever since, and now 21st Dec its caught up in this delay in kent. If it had been moved forward in a timely manner It should be at destination now. Very disappointed,,,, for second time. You lost my last national parcel to Inverness and I eventually gave up as no one was interested in finding it. Should have remembered that and not used you again. I know now that you are not efficient or safe.
21/12/20 by Jean McEwan
I am very impressed with Parcel Monkey. It’s easy to use, competitively priced and I have already recommended it to three others
21/12/20 by Customer
Booked two day international shipping. Over one week later the package finally arrives. When I raised this complaint this company just quoted policy. Don’t bother with ParcelMonkey. Just get the price and go straight to the courier. Parcel Monkey just want your money but won’t take responsibility for their poor service. I would give zero stars if I could.
21/12/20 by Barry Lafferty
I have sent a number of parcels to Spain. The tracking updates are delayed, and 2 of the parcels so far had problems with delivery. The customer services at ParcelMonkey said they would pass on the message. I received no confirmation of anything being done, and the website doesn’t give any options to contact CS again on the same issue. Two parcels with whereabouts unknown, and I haven’t even got the local courier details to talk to them directly. Really poor.
21/12/20 by Noa Vazquez
Got a great deal for sending two parcels overseas. Couldnt get those prices even if going directly to the delivery company.
21/12/20 by Dulcidio
Arrived on time and tracking updates worked as a treat.
21/12/20 by Gurmeet
Yes yes the beat company that delivery in a perfect condition super fast and so cheap. Hope next year will be the same. Thanks and merry Christmas parcel Monkey
21/12/20 by Nunwill
A week after being’ prepared for export’ there is no further updates! No idea where parcel is now!
21/12/20 by Customer
Great choice of couriers at good prices. Initial tracking info and notifications were good but the final delivery notifications were absent so I had to delve into the DHL website to track them.
21/12/20 by Customer
Parcel was picked up on the day and time specified but as yet have no conformation it has been delivered .
21/12/20 by debbie cockerill
Delivered on time
21/12/20 by Adrian Jennings
Brilliant service
21/12/20 by Keith
Excellent service. There was a delay in delay in delivery but recipient received a text about this.
21/12/20 by Roger Miles
Great service. Much cheaper & more efficient than the post office service
21/12/20 by Customer
Amazing and quick service as usual
21/12/20 by Chiara
Fast delivery and package arrives in good shape. Perfect
21/12/20 by Chris
Excellent service. Sent parcel to South of France by DPD Classic and it was there within the 2 days stated. I find Parcel Monkey extremely reliable.
21/12/20 by Christine Everitt
Excellent service! Despite all the doom and gloom of Covid and recent experiences of items being mislaid/ held in Customs in South Africa this time everything went perfectly and all three packages arrived 1 full day ahead of schedule. Thank you Parcel Monkey!
21/12/20 by JulieD
Excellt service. International parcel arrived with two days as advertised. Staff at the drop of piont were very friendly.
Tracking system excellent for both parties, thank you Parcel monkey I have recommended you to a lot of friends in the UK and abroad!
21/12/20 by Pet
I had 2 parcels collected going to 2 different addresses. I wasnt given a collection time which wasnt really a problem as I was at home all day. Both parcels were delivered within 2 days of collection.
21/12/20 by Maggie Rawet
Very easy to obtain quote, book and print labels and DPD did their usual brilliant service, delivered to Sweden in 6 days, as predicted. Thank you
21/12/20 by Customer
Parcel delivered in good condition and within the specified time as usual.
Will use again.
21/12/20 by Gene Spencer
Very pleased overall. I needed to send a 2. 6kg parcel for work with £100 insurance. Not only was the booking process easy to follow, the price from DPD was extremely good and I could drop it off at a local chemist, which was also hassle-free. The customers got their goods the next day and I got a quicker service and saved myself a good few quid over Parcelforce. Happy people all round!
21/12/20 by Jeremy
Very efficient. DPD were excellent, collected parcel on time and delivered to Ireland within 2 days.
21/12/20 by Cliff Holland
THIS WAS MOST IMPRESSIVE. MY BOX OF CHRISTMAS PRESENTS WAS PICKED UP ON TUESDAY LUNCHTIME AND ARRIVED WITH. MY DAUGHTER IN FRANCE ON THURSDAY AT 11 AM. VERY EFFICIENT ADN VERY WELL PRICED
21/12/20 by Mrs Susan Brassey
Picked up on time by a very polite delivery driver and respected social distancing and was delivered on time, parcel monkey is a very good service
21/12/20 by Customer
fast delivery and excellent service DPD. Thank you
21/12/20 by Patrizia
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