We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Easy to use system only took a couple of minutes to complete the payment, receive necessary labels and collection arrangements.
22/12/20 by Barry Campbell
Very good and efficient
22/12/20 by Halcyon Palmer
Easy to do, and delivered promptly.
Thank yoi
22/12/20 by ANGELA RICE
I am very satisfied, the package left in a week, thank you. Guntars Lejs
22/12/20 by Customer Guntars Lejs
No problem!
Satisfied.
22/12/20 by TOSHIO
Reliable and economical.
22/12/20 by Janet Barlow
My parcels got to their destination within 5 working days. However, I was a bit miffed that I couldnt access the site over the weekend - it wouldnt process to the checkout. So, I had to wait until the Monday and by then the pickup day had changed. There was no explanation about why I couldnt complete the transaction at the weekend.
22/12/20 by jane clark
Easy to use x will defiantly use again x and would recommend
22/12/20 by Edna
Sent a large parcel to Canada, it arrived within 5 days and at half thr price of parcel force. Very easy and efficient service all documents required supplied no hassles.
22/12/20 by Mince man
Used Parcel Monkey a few times now & always very pleased. Do not use Parcelcompare - they are criminals.
21/12/20 by Andrew Care
Sent a parcel from Uk to Portugal, paid International Priority to make sure the box would be delivered in 4-5 days. After 12 days , the parcel has not been delivered, I can’t find any information about it. When I contacted customer support they said they couldn’t do anything about it but contact the currier(parcel force) and get back to me. Still awaiting for a response 2 days later. I asked for a refund and they said they were unable to give me a refund! Very upsetting as the box contained the Christmas gifts to all the family which obviously now they won’t receive (at least on time!). I understand that delays can happen in this time of the year but not even being unable to track the parcel it’s unacceptable. Plus, all the parcels I sent before were NEVER delivered on time, always delayed by at least 4/5 days, hence my bad rating.
21/12/20 by Maggie
Parcel picked up and delivered with no issues, kept updated every step of the way.
21/12/20 by Amer Elharith
Excellent service -easy to use and straight forward and for once it does exactly what it says on the tin -will use nothing else from now on!
21/12/20 by Isabelle
Brilliant service
21/12/20 by Carol Leviston
Excellent service from start to finish - booking, collection, tracking and delivery
21/12/20 by Customer
Very easy to use. Very quick to send, track and trace everything is so easy.
21/12/20 by Margaret Davies
Unfortunately not able to track parcel for 5 days which was concerning but it did get to its destination which I’m thankful for.
21/12/20 by Maureen Jones
Reliable delivery to Spain at acceptable price
21/12/20 by Customer
Perfect from start to finish
Easy to sort out our large parcel and delivered in amazing time. Parcel was delivered in exactly same condition it left us in (more than can be said about other companies) will definitely use again and recommend others.
21/12/20 by Stefanie
Excellent service, collected on time and delivered on time! Good communication before delivery, text and phone call giving time! 4 days to travel 4500 miles brilliant!! Would use again
21/12/20 by Mrs Jill Stobbs
Excellent service. Easy to use .
21/12/20 by Julia Hayne
The website itself was easy to use no problems or issues. Opted for parcelforce for delivery in 3/4 days. 12 days later and it’s still stuck in the uk. No update since 14th. Impossible to get much help from parcelmonkey (parcelforce won’t deal with me as the contract is with parcelmonkey) I’m at my wits end. Should have paid Royal Mail prices! My gifts won’t get there in time for Christmas if even at all.
21/12/20 by Marie
Very convenient and competative.
21/12/20 by Denise Arthur
Quickest way to get a parcel delivered abroad is to go through Parcel Monkey. Ive used them twice to send gifts to family in France and both time my parcels arrived under 4 days.
21/12/20 by Laura Devins
The website was easy to use and email confirmation was received straight away together with the necessary labels. The parcel arrived in the location abroad within the time specified when booking.
21/12/20 by Jets
Parcel arrived in good time. But it was more expensive than other firms. And price without vat, is not good. Give the full price up front
21/12/20 by nina french
The first time I have had any trouble with my delivery. My parcel was collected on the 10th December and arrived in Salcome 5 days later. I waS told originally the parcel would be delivered on the 11th and I spent the few days trying to find it. When it arrived at its destination on 15th, the driver it has been on his van since 11th. Any reason for this
21/12/20 by Lynnette
Excellent service. Easy website to use. Dropped off at local store after hearing of major delays with Royal Mail. Parce arrived within 48 hours.
21/12/20 by Mrs N King
We have used Parcel Monkey twice recently and the website was easy to navigate. We chose 2 different courier deals and were happier with the second one which was DPD from London to France in 2 days at a very good price.
We were more than happy using Parcel Monkey.
We recommend them.
21/12/20 by Geoff
SUPERB FROM START TO FINISH 10 OUT OF 10
21/12/20 by Paul Cartwright
So much quicker To arrive internationally than if sending with Royal Mail and you can send heavier boxes for much better price.
I use these guys to send from London to sweden every Christmas. Mums and I had a race this year, her box took twice as long as mine and she paid the same money to send from the post office Royal Mail however she could only pack under 2 kilos in weigh where i could send up to 5 kilos. Her box took two weeks mine took the 5 days that they said it would.
21/12/20 by helen
Competitive price and safely delivered to schedule in Ireland. Did what they say on the box.
21/12/20 by John Sp
Very easy to use. Speedy service. Will definitely use again.
21/12/20 by Davy G
Everything worked. Pick up on time, delivery to Germany as promised.
What more can you want?
21/12/20 by RICHARD
Easy website to navigate and lots of options for sending parcels. So easy to pay online, print off the labels at home and just drop them off.
21/12/20 by Maelil
Parcel sent Monday to Copenhagen delivered Friday.
21/12/20 by Mrs Irene Stone
Exceptional service at a very fair price ,fast delivery ,I highly recommend parcelmonkey!
21/12/20 by Cristian Stoica
Came across by chance
so glad I used this site.Picked up parcel 14/12 from the house (no standing in a queue in my lunchtime) delivered 16/12. Well impressed
21/12/20 by Sharon Macinnes
Prompt collection from us. And delivered within 5 days. Couldn’t have asked for more. Thank you
21/12/20 by Mr Anthony Bicknell
Amazing service and simple to use site
21/12/20 by Darren
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