We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
I find parcel monkey website easy to use and the instructions easy to follow.
The service really comes into its own and great value for money when sending larger parcels. My only criticism would be that I could not see a signed for option unless it was further down the listings. When I went to the Post Office to drop off the parcel, they said that I could pay extra for this.
Otherwise I could not fault the service although I have not had occasion to contact the customer service.
20/12/20 by Lewis
Easy to use website but would like volumetric weight calculated automatically.
20/12/20 by peter chapman
A no hassle parcel journey
20/12/20 by GBH
Excellent- good clear instructions about how to print label and where to drop off. Also good tracking and speedy delivery to France.
20/12/20 by Gerry
Parcel left England quickly,then sat in nice France for 4days making it late,said problems with address but same address always used
20/12/20 by Mrs Amanda Hordern
Booked a parcel to go to Switzerland for Christmas. Great value and arrived in a very timely manner.
I would highly recommend parcel monkey.
Well done!
20/12/20 by mark waterfield
Great service
20/12/20 by Customer
Excellent service
20/12/20 by colin mitchell
Always an excellent service my parcel got to Australia safe and sound in less than a week at a very reasonable price
20/12/20 by customer
Was such a quick delivery from uk to Brussels only took 3 days with all this madness going on. Highly recommended
20/12/20 by Brenda McRobbie
Easy to use website providing you with a good choice of options. Everything worked well, I booked my parcel in and received a text to let me know when it would be collected and also one with information of delivery slot. Great service I will use Parcel Monkey again.
20/12/20 by Joyce Tattersall
Brilliantly quick & a very good price .
20/12/20 by Jean Miller
Good service, did what they said they would.
20/12/20 by Customer
Saved me a fortune! Great website, simple instructions/easy to use and a variety of posting options all at fantastic prices - highly recommended!
20/12/20 by Steve Archer
Used dhl via parcel monkey
Collected on time
Del next day
Gave receiver eta
Updated when delayed
Del new time
Excellent service & price
20/12/20 by Peter Vaughan
Easy process and good prices!
20/12/20 by Sara Alfonzi
I use parcel monkey since a few years regularly now and am always happy with the pricing and service.
20/12/20 by Customer
Awesome - easy quick and efficient delivery from UK to New Zealand. Recommended
20/12/20 by Customer
Good service & value.
20/12/20 by Richard
Excellent service
20/12/20 by Daniel
Im full of praise for Parcel Monkey. I have used them 5 times in the last 2 months sending things to family in the UK and overseas. The delivery companies they have used - in my case either DHL or DPD, have collected, and delivered on time, and the people have been brilliant. I have recommended to family and friends.
20/12/20 by Peter McFall
Picked up promptly, paper work easy , delivered and able to track easy
20/12/20 by Shirley Lewis
A truly reliable next day service. Thank you
20/12/20 by Toni
Excellent service. It saves me losing time off work to get to post office. Very very fast and efficient. Thank you
20/12/20 by Toni
I have used Parcel Monkey 3 times. The first 2 times were excellent and the parcel arrived on time. The last time UPS lost the parcel. The problem with Parcel Monkey is that you can only contact them by Chat and their response is ALWAYS that "the agent will be in touch with you". It is unclear who the agent is but I assume it will be UPS. I have asked them 4 times what the procedure is for getting a refund and compensation for my parcel contents and they have not answered the question yet. It is a classic case of "Parcel Monkey are great unless something goes wrong and then they show how disinterested they are in resolving any problems".
20/12/20 by Ian W
The process of sending a parcel to Europe was very easy, the prices were very good, loved the home collection, no more finding the depot. The courier was very professional and charming, a pleasure to do business with, the delivery date was 3 days longer than expected but my parcel still arrived within 1 week of arranging pickup. I will certainly use this company again.
20/12/20 by Karen
Everything went like clockwork. Collection on time with no hassle and delivery to France as expected in three days.
Great service at a great price.
20/12/20 by John
Excellent service ... on time .. fragile items all arrived in one piece with no damage. Good tracking with text updates on when to be collected and when delivered. Highly recommend.
20/12/20 by Customer
On time perfect service
20/12/20 by Nikolay Bachvarov
Really easy to get quote, clear pricing and service details, easy to print and collected by DPD on time. Got to destination country at stated time (Italy) where BRT failed to deliver parcel and it is still lost somewhere in the system.
20/12/20 by Ange
Excellent service. My parcel was delivered to Estonia within the quoted period.
20/12/20 by Colin Hirst
Excellent, very reasonably priced service to get our curtains packed up by my parents out to us in NZ. Will definitely be using them again and again
20/12/20 by Kevin Weaver
Very happy with Parcel Monkey. Easy website to use and clear instructions. The only thing I would comment on is that there was no information from Parcel Force as to what time the packages would be collected. Stayed around all day and they were not picked up until 7.30pm. Tracking was ok up to a point.. Two packages, one for next day delivery and one for 48 hour delivery. However, both took 48 hours, which meant the recipient of one stayed around all day unnecessarily. This could have been because of Covid, but some notification would have been helpful.
20/12/20 by Patricia W
This the first time I have used Parcel Monkey. I was recommended the website. I paid 1/3 of the price quoted for my parcel at PO. I sent a large parcel to Sweden through Parcel Force. I will def use again. Also the parcel was collected from my home which worked well for me.
20/12/20 by CarmelCustomer
it would have been 5 stars but amazon not paid my shipping price .Otherwise perfect many thanks
19/12/20 by P Dickenson
Box arrived to my destination wet , open and inside wrapped contents ripped - gutted as they were Christmas presents for family .
19/12/20 by Customer
It was a week late totally useless !!’n
19/12/20 by Daniel hobbs Customer
Perfect service ????
19/12/20 by Iain Hamilton-Cummings
Fantastic from start to finish would most definitely use them again
19/12/20 by Terence Wilson
All I can say was brilliant pick up and delivery will use again
19/12/20 by Linda Killeen
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