We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Very good service. Picked up and delivered as promised. Drivers helpful.
21/12/20 by Alison
No problem with ParcelMonkey, however, the agent I used through them was pretty hopeless. the parcel was actually delivered in Germany on 16th. However, the website still says it is in the depot!! Not a fault of ParcelMonkey, but maybe there needs to be a feedback about the whoe process, especially the agent used.
21/12/20 by Patricia
Very reliable for comparative pricing, would not use anyone else
21/12/20 by Mrs Jeanette Rothera
Brilliant Price,Great Service and quick delivery
21/12/20 by Sue MCCART
Great price fast service
21/12/20 by WAYNE YOUNG
So easy and simple method of sending parcels
21/12/20 by Mrs Karin Sweryda
I sent a parcel to France. It was collected and delivered on time. Very pleased. Would recommend.
21/12/20 by Ms Matthews
Great service, fast delivery, good price. Courier DPD advised collection time and kept to it, and the same for delivery two days later from UK to Belgium. Very impressive considering it was a 25kg package less than 2 weeks before Christmas.
21/12/20 by Customer Panos
First time that we have used Parcel Monkey to send items to India. The whole process was so simple, with address labels provided, step by step instructions relating to customs declarations and a smiling delivery driver coming to collect the parcel as arranged. Our parcel arrived safely to provide warm jumpers for street children in Kolkata. Thank you for a speedy delivery, a parcel that arrived safely and some happy children who are able to enjoy a special gift for Christmas.
21/12/20 by Philip Hendy
My recent experience with Parcel Monkey has caused me a LOT of stress and financial loss. I used Parcel Monkeys services on November 12th to send 180 kg of personal belongings worth thousands of £££ to Spain — due to Parcel Monkeys failure to communicate the delivery address correctly to DPD, there were numerous failed attempts to deliver the belongings, which resulted in their return back to the UK. We tried many times to get this resolved with your Customer Service desk, but their responses were absolutely useless. Apart from the fact that the belongings were not delivered in the first place, its now been a month and they have not yet been fully returned to the UK — one of the boxes with valuable belongings has even gone missing. The entire situation is a result of Parcel Monkeys horrific customer service practice, and its very, very stressful.
21/12/20 by Rashid Aliyev
Great easy to use , competitive prices and collected and delivered on time. Ive used PM a few times and will continue to do so. Many thanks Parcel Monkey
21/12/20 by Customer
Wouldn’t use any other courier service. Excellent every time
21/12/20 by Josephine
Cheapest around to send packages aboard!
21/12/20 by Abigail Davis
Utterly hopeless. Lost my parcel insured for £150 (but worth more than this). They didnt chase it up, when i asked for updates I got different people responding to my ticket and just going round in circles. I had to follow it up myself with the courier directly - still didnt turn up. They agreed to pay the insurance but havent paid from over 2 months ago. Have been following up but no-one responding. Aweful customer service. NEVER, EVER using them again!
21/12/20 by Mark
Simple to use and good value
21/12/20 by Mr M Lee
Got to Hong Kong quicker than expected, easy to use
21/12/20 by Customer
Very easy service to use & much cheaper than the post office wanted to charge although the parcel arrived after 10 days rather than the 5 days quoted but it is Xmas
21/12/20 by Jane
Great service. My go to now for international parcel deliveries .
21/12/20 by Pam Fraser
I would not use this company ever again after the problem I have had with my delivery.They are not interested in helping you with the company they advertise parcel hero . I was sending my young son a Xmas parcel and they took out the aftershave and then lost the parcel .Nobody wanted to help so will take them to small claims court Both companies should be ashamed .Don’t use them
21/12/20 by Caroline
On time and at a great price what more could you ask for
21/12/20 by customer
Excellent speedy international delivery, from north of Scotland to Spain.
The recipients were out at delivery time but were able to pick up the parcel promptly soon afterwards due to clear instructions.
21/12/20 by Suse
All went to plan, parcel delivered to Holland on time despite current situation.
21/12/20 by David Cleverley
Always on time. always best price
21/12/20 by Customer
Great service at a reasonable price. Strange, they used Parcelforce International and yet were considerably more cost effective than going direct to them.
21/12/20 by Rubert
Arrived before estimated time
21/12/20 by Customer
Happy to recommend
21/12/20 by Customer
Excellent service
21/12/20 by Mrs Mckenzie
Good service
21/12/20 by Mr Ajibola Tonade
Parcel took longer than expected, add a premium/fadt delivery option
21/12/20 by Martin V
Initially thought a good service - first delivery gave me a time the parcel would be picked up. The 2nd and 3rd couriers did not - meaning I had to wait in until 5pm on both days. Also I was given to believe the parcels would be delivered in 4-6 days arriving latest 21st Dec- they have emailed saying the parcel expected arrival 5th Jan ! I don’t think I’d use again for overseas delivery. Perhaps good to list which couriers offer the allocated time if delivery service (I’d probably pay extra for it)
21/12/20 by customer
Excellent service out to France, very easy & tracking worked really well
21/12/20 by Customer
Competitive price, easy to arrange, fast collection and delivery.
21/12/20 by Helen Williams
The service in the UK was brilliant- unfortunately there were lots of issues once the parcel reached Italy. It was sent to the wrong depot and now my sister won’t receive her presents until after Christmas- even though it should have arrived well in time!
21/12/20 by Olivia grigoras
Excellent service!
21/12/20 by Customer
Excellent service recommended by a friend and I have since passed on that recommendation to several others
21/12/20 by Carol Robertson
Reliable, thank you
21/12/20 by Angela Johncey
Excellent as always. Parcel arrived on time in perfect condition. Used 4 times this year sending parcels to my daughter in France and will continue to use. Phenomenal service in both quality and cost.
21/12/20 by JANICE ALLEN
Easy to register on site. Procedure for printing out labels easy to follow. Parcel was picked up at the time specified. Tracking was available and parcel was delivered to address approximately 120 miles away the following morning. Great service and good value for money. Will use service again.
21/12/20 by Diane Wilson
Excellent service as ever - will always use..
21/12/20 by Ruth
Easy Parcel website lots of cheap alternatives picked DHL who picked up the item , were first class and sent me a picture of the parcel at the delivery address ! Would recommend
21/12/20 by Simon Whitaker
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