We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Sent a parcel to the US in the second week of December 2020, it arrived there in the 3 days as stated! Brilliant!
19/12/20 by DJF
Excellent service
19/12/20 by Mr Kalaikkumar Pillainayakam
Excellent service
19/12/20 by Mr Kalaikkumar Pillainayakam
Always a good service.
19/12/20 by Customer
East to use, worked perfectly
19/12/20 by Iain
Good service.
19/12/20 by Customer
Excellent service.
19/12/20 by Customer
Very prompt delivery. Excellent service.
19/12/20 by Customer
Excellent service - really easy to book collections. Competitive rates found; care taken with delivery which was prompt. Photo taken of delivered package and posted on the tracker.
19/12/20 by Purley74
DO NOT USE! We posted a parcel that weights 3.8kg, so it was up to 4kg for pricing. However parcel monkey came back saying it weighed 6.4kg and charged extra. They are fraudsters DO NOT USE.
19/12/20 by RT
One day delay but it is Christmas and my parcel arrived in perfect condition
19/12/20 by Eileen
Excellent service!
Very quick.
Great price.
19/12/20 by Customer
Excellent service and parcel arrived in Denmark within 4 days.
19/12/20 by Elaine Room
Couldnt fault them quick and reliable service
19/12/20 by Customer
In these times, a pick up arranged from home and then an onward delivery achieved within a couple of days has been great for us as a “high risk/vulnerable” family.
19/12/20 by Trevor Watt
Brilliant and easy to use service.
We found the most competitive price and the process was easy from start to finish.
Parcel was posted successfully and good old Parcel Force delivered to France in 3 days.
Really happy. Thank you.
19/12/20 by G Warner
The parcel was collected on time but disappointingly took another 4 days to to arrive.
19/12/20 by Sally Manneh
Hassled me after the fact
19/12/20 by Craig Garvie
Really good service giving a range of options. Tracking system also excellent.
19/12/20 by Alison Joy Norman
Collection on day specified by charming driver.
Parcel arrived on time, notified by my son.
Easy, and efficient way to ship parcels abroad.
Would definitely use again.
19/12/20 by Jane Smith
Ive sent my parcel 6 days ago, still havent received any tracking details, so I have no idea where the parcel is or if its on track to be delivered. I contacted customer service via email - 72 hours later, still no reply. Ive never had the problem with Parcel Monkey before, so I hope this is a reflection of pandemic and that my parcel will find its way to recipient at some point.
19/12/20 by Nina
Very easy to use. Parcel delivered to EU within a week using DPD. Far better than using Royal Mail which gets parcels as far as Italy and then they sit in a sorting office for two weeks!
19/12/20 by Customer
Worked very well for me.
19/12/20 by Alistair
Fantastic service, all went smoothly and delivery arrived at its destination 24hrs after collection. Very impressed and will definitely use again
19/12/20 by Sylvia C
Brilliant service! Very smooth
19/12/20 by Customer
Great service and price every time!!
19/12/20 by Jeanette Lund
Easy, cheap and quick
19/12/20 by Lorna Brooks
Excellent service. Picked up as per schedule at 4pm from home in suffolk and delivered next day in Surrey. Very pleased with the whole experience.
19/12/20 by Mrs Kumar
Excellent service, very easy to book and use. Service was incredible to France. Took less than 48 hours to arrive, fantastic service, I would definately recommend. Price was also very good and cheap especially to send a few kilos or more.
19/12/20 by M Penfold
Very good service
19/12/20 by Customer
Professional, good price and extremely fast service. Well done.
19/12/20 by Don
Very impressive friendly prompt service. Clear instructions for packaging, collection and delivery. Tracking confirms delivery a little delayed but excellent service every time.
19/12/20 by Customer Kerry
Parcel tracking inactive for over a week, & no one knows where my 15Kg parcel is.
19/12/20 by Philip
Outstanding value for a superbly reliable delivery service. I would strongly recommend this service to everyone. Thanks.
19/12/20 by Miss Claire Maher
Always a safe, fast and efficient service
19/12/20 by Capetown
Well, I don’t normally do these surveys...
But this was great!!
Quicker to the States than parcels within the UK!!
Will use again
19/12/20 by John Roberts
WARNING: DO NOT USE THIS SH*TE COMPANY If I could give negative stars, I would. Booked a parcel to send stuff to family in France: mostly returning their junk to them eg. odd bits of clothing that had been left at ours, books etc. I added things theyd asked for, like all the British essentials: baked beans, cheese biscuits, mince pies, pickled walnuts (? what even are those), other wierd things they wanted. Oh and a miniature bottle of some whiskey, which Id forgotten about as it was wrapped up in something else. A jar of my own precious honey. All these heavy things in a hard polypenco box to protect them. So anyway, parcel arrives a few days after being collected. They asked about the miniature bottle of whiskey, as apparently its not in there. The box doesnt look like its been opened, but eventually we realise there is one whole smaller interior box missing (which is how parcel monkey recommends you to pack your stuff). Obviously its the one that contains the only thing that anyone would bother nicking, the miniature whiskey. So fill in the complaint form (eventually, long process) and then hear back a few days later, have to provide evidence that youve actually packed the missing things. So I trawl around looking for receipts for pickled walnuts etc. And then - GET THIS - while waiting to hear back about compensation for the missing items, I have an email from parcel ape****e telling me that theyre CHARGING ME for not putting the correct weight on the box, as when it went through the initial scanning and weighing process, it weighed 10kg more than Id paid for. So let me get this straight, Ive been faffing about find receipts to prove that somethings been sent, when all the while, theres an actual scan of the contents of the parcel?? And Ive been charged extra to pay for something that hasnt arrived?? The parcel weighed considerably less than the weight on the label when it arrived, as all the heavy stuff had been nicked. To add insult to injury, no compensation possible, as FOOD is on the hugely massive long list of things that compensation will not be paid out for. All I can say is Im just glad I didnt throw good money after bad and pay for extra insurance. Absolute joke of an experience, more frustrating than anything else, so I suggest if youre considering using them, you have a really really hard look at all the items that are not covered by the insurance, and also consider just chucking your own stuff straight in the bin as youll save money and itll be less annoying than dealing with these timewasters.
19/12/20 by Sam D.
Absolutely recommend if sending parcels , tracked right to destination and very quick , within 5 days to usa , kept updated evety step , highly recommend
19/12/20 by julie
We have found this compare site the best yet! The booking is simple and the information clear and easy to follow. We have also found that the prices of the parcel delivery is cheaper than the other compare site we used. I dont begin to understand how this can be the case, but it is! We always use Parcel Monkey to book international postal services. It is perfect: easy to use, efficient, cost effective and comprehensive.
19/12/20 by Nina Young
So far so good. If you are sending within the UK they offer very, very competitive prices. Instead of going directly to Parcelforce, I now use Parcel Monkey and save myself a fortune (still using Parcelforce). So I thank the whole team at Parcel Monkey for buying at such a good price and passing the savings on to us.
Well done.
19/12/20 by Tatiana Long
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