We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Good efficient service, good communication and super value
21/12/20 by Customer
My parcel was collected at time I was told it would be, driver was very
polite and helpful. My daughter informed me that the delivery was
carried out as requested. Very pleased with the servic3e
21/12/20 by Jackie Gray
Great service really impressed with the speed of the delivery
21/12/20 by Charlotte
Very good service, and notification system, recommended
21/12/20 by Susan
I use Parcel Monkey from time to time for large parcels.
Very good pricing & lots of options to drop parcels off, or have collected.
Labels are ready to print within 30 mins.
Excellent trouble free service.
21/12/20 by Aerolocker.com
Hopeless on picking up, I had a parcel 10 days after I booked it still not picked up!
21/12/20 by Customer
Great service, good price and efficient
21/12/20 by sally benn
No problems and delivery managed in a timely manner.
21/12/20 by Roger
Excellent and efficient service
21/12/20 by Susan Page
Very convenient and my parcels arrived safely
21/12/20 by Mr Chris Wells
Done as expected. Always seems to be great service.
21/12/20 by Ian Powell
Great service, great price and very convenient. Parcels took only 2 days to arrive.
21/12/20 by Paul Beard
Happy with service, picked up on time and delivered earlier than estimated
21/12/20 by Mr. Bill Parker
Im parcel monkey quite regular customer.
Happy about prices and customer service.
21/12/20 by Kitty
Because your site is so easy to use, Ill continue to use PM. Thanks.
21/12/20 by Caroline Harrison
Quick and no issues with 24 glass bottles
21/12/20 by Alexis
Collected on time and delivered to Singapore within 4 days. Excellent
21/12/20 by J Reynolds
Best yet! Everything done as described - even over the Christmas period when its so busy. Many thanks.
21/12/20 by Stuart D.
Dropped my parcel off on 11th December. DPD collected my parcel on 12th December to take it to the depot. I called parcel monkey on 21st December to find out why my parcel had not been delivered to Malta. They said it had been returned to the depot as the courier tried twice to deliver. No evidence in tracking that parcel had ever left the U.K. or attempted delivery been made. Now parcel monkey want me to pay again for parcel to be returned to me. Easy way for parcel monkey to make extra money without sending your goods. I’d rate zero stars if I could. Go direct with company and avoid the in-between scammers .
21/12/20 by JULIE SMITH
Excellent as usual. Especially to France.
21/12/20 by Michael Speller
Very happy! Will use parcel monkey for any future parcels. Thank you.
21/12/20 by Mrs Brenda andrews
Very affordable, pick up at the house, and arrived promptly- great service
21/12/20 by Ghair
Always quicker and cheaper than Royal Mail. We’ve never had a problem with parcels going internally in the UK, or to Germany or France. Would definitely recommend.
21/12/20 by John cordall
Absolutely amazing service. Delivered to Milan, Italy from London in a little over 16 hours!! Tracked all the way. Was very very happy and will certainly use again
21/12/20 by Anonymous
quick easy process to send a parcel, sometimes the cheapest is not the object but the options are all their for you to choose. parcel collected and delivered to destination, quick easy no hassle. could not fault it really.
21/12/20 by Mr Kevin Starbrook
After more than 5 days my packages are still were I left them. There are no useful information from the website.
21/12/20 by Customer
Easy to arrange next day delivery and package collected on time and delivered promptly.
21/12/20 by Lucy
excellent service
21/12/20 by Luciana Golley
Good service
Driver arrived when scheduled complete wit labels. Package was delivered on time
21/12/20 by Colin Burbidge
Great service, good value, easy to use and parcel arrived safely
21/12/20 by Customer
My mums Christmas parcel was collected from me on the Isle of Wight and delivered to her in rural France as promised in 4 working days, excellent service particularly over the busy festive period.
21/12/20 by Customer
Great service
21/12/20 by Diane
Parcels collected right on time. Delivered, with no issues, within set timescale. Excellent service and reasonably priced. I used them regularly.
21/12/20 by Maria987
Does what it said.
21/12/20 by Howard Cripps
Excellent service
21/12/20 by Mr D Gill
The delivery and collection was amazing. The relentless emails asking for a review less amazing.
21/12/20 by NC
I posted my parcel, dropping off at local post office on 15th Dec. It seems to have been sitting in some sort of hub ever since, and now 21st Dec its caught up in this delay in kent. If it had been moved forward in a timely manner It should be at destination now. Very disappointed,,,, for second time. You lost my last national parcel to Inverness and I eventually gave up as no one was interested in finding it. Should have remembered that and not used you again. I know now that you are not efficient or safe.
21/12/20 by Jean McEwan
I am very impressed with Parcel Monkey. It’s easy to use, competitively priced and I have already recommended it to three others
21/12/20 by Customer
Booked two day international shipping. Over one week later the package finally arrives. When I raised this complaint this company just quoted policy. Don’t bother with ParcelMonkey. Just get the price and go straight to the courier. Parcel Monkey just want your money but won’t take responsibility for their poor service. I would give zero stars if I could.
21/12/20 by Barry Lafferty
I have sent a number of parcels to Spain. The tracking updates are delayed, and 2 of the parcels so far had problems with delivery. The customer services at ParcelMonkey said they would pass on the message. I received no confirmation of anything being done, and the website doesn’t give any options to contact CS again on the same issue. Two parcels with whereabouts unknown, and I haven’t even got the local courier details to talk to them directly. Really poor.
21/12/20 by Noa Vazquez
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