We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Brilliant service.
19/12/20 by Customer
Good price, reliable pick up and delivery.
19/12/20 by Customer
Absolutely brilliant, sent 16kg parcel from the north of England to Toulouse in south of France, arrived four days later. Door to door, will always use parcel monkey from now on.
19/12/20 by Mr Anthony White
Best service and price to ship internationally. Highly recommend
19/12/20 by Ricky
Great service, good value, easy to setup a parcel delivery, plenty of choice. My parcel was collected and then delivered on time.
19/12/20 by Steve
Great service in the UK and also I used them to send a parcel to my daughter in Taiwan, which arrived in 5 days!
19/12/20 by Customer
Sending a parcel through Parcel Monkey is dead easy and loads cheaper than going direct to the Post Office. The site is intuitive to use. Both myself and the recipients were fully informed of the delivery schedule and could track its every move. Brilliant service, I will definitely use them again.
19/12/20 by Liddy
Great fast and easy service with some big savings what more could you want
19/12/20 by Moko
Parcel arrived next day , no issues and straight forward booking and collection
19/12/20 by Customer
I used this for a parcel to be sent to germany , it was easy to print off the labels & just hand in at the post office!! Also great she could track it from her end.I would say the parcel seemed to be at the "hub " for a few days & didnt arrive in the time it stated but once it was delivered to germany it was delivered the same day! definitely use this website again.
19/12/20 by christine
Collected on time and delivered to Ireland 2 days later. Very impressed with all elements of the service.
19/12/20 by Stephen
Excellent from collection to delivery, great price too.
From UK to Denmark, thank you
19/12/20 by Joyce Fisher
I used DX for 2 important parcels i triple wrapped to keep them safe, the driver was friendly , he came with a label and they were both delivered in perfect condition within 24 hours , superb service and price , i highly recommend them .
19/12/20 by Martin Evans
Excellent service from Parcel Monkey and DPD. Two parcels were collected exactly on time and delivered to Paris just 48 hours later. Would definitely recommend and will use again.
19/12/20 by Jo Corlett
Superb once again
19/12/20 by Ian Moffat
Everything was made so easy for me. So pleased to have my parcel collected. It was collected on the Monday morning and the recipient emailed me Tuesday to say it had arrived. How efficient is that??
19/12/20 by Customer
Excellent no problems at all
19/12/20 by Richard Bradley
Excellent service
19/12/20 by Customer
Excellent service. Collection, tracking and delivery all went very smoothly. Website easy to navigate and clear instructions throughout.
19/12/20 by Helen
sent 7/12. supposed to be 6 days max. still not arrived.
19/12/20 by william browning
The value for money is great and the only reason (as always) not to give 5 stars is that the final delivery to our home never, ever happens. Instead the parcel is always delivered to a local collection point, usually a day later.
Special thanks to PM / DPD this time, as the delivery (to pick our up point) was exceptionally fast (just 48 hours) despite the reported delays due to Brexit + Covid. Well done. Just need to fix the final delivery fiasco to earn 5 stars.
19/12/20 by David
Great service, easy, and right on time.
19/12/20 by Customer
Great service and is simple to use, I sent a Parcel to Switzerland which is a hard thing to do but Parcelmonkey made it easy, parcel arrived in 5 days as promised and the price was very good.
19/12/20 by Ali
Parcel Monkey provides a very good parcel delivery comparison service. They are usually very quick at replying to any queries as well. There are also reasonable prices for the various courier services as well.
19/12/20 by John McWilliams
Smooth transaction.
Delivered within timescales.
19/12/20 by Bernie
I did not receive any notification parcel was dropped off
19/12/20 by S Daniel-Smith
Excellent to be able to compare different providers. Only reason it wasnt 5* is because I had no indication of when my parcel would be picked up by Parcelforce.
19/12/20 by Kirsty P
Never used Parcel Monkey before so was a bit apprehensive as it was a family heirloom I was sending abroad. The link through to DPD was good but slight conflict of information and was concerned when recipient was supposedly messaged by DPD for a further payment before delivery. This was a scam so not sure how they got recipients details. We ignored this as we realised parcel had not even reached its destination. Great price and would use again.
19/12/20 by Chilligilly
Very simple, very quick interactive site. Cannot fault ParcelMonkey
19/12/20 by MB
Great service that is easy to use. Great price. What’s not to like?
19/12/20 by Nick Cakebread
Excellent service.
Easy to use Service and very quick delivery.
I have already recommended to a few friends
19/12/20 by Vera
Very reliable and information provided while item was in transit and whwn delivered
19/12/20 by Customer
Everything on time and perfectly
19/12/20 by Customer
Excellent value, great service. Very quick to respond to queries and everything has always gone smoothly. Have recommended to others, whove also been impressed.
19/12/20 by Elizabeth
Brilliant service as usual. Clear instructions and good price.
19/12/20 by Charlotte Edmonds
I’ve used parcel monkey several times & cannot rate them highly enough.
You simply put in your parcel dimensions, weight, post codes etc & choose a company to use.
For a parcel heading from North Yorkshire to London we chose DHL. The parcel was picked up last Monday afternoon & delivered the next morning!
Brilliant service & very cost effective.
19/12/20 by MRS LENA RHODES
Placing order easy and good value. Wasnt kept updated once the item had been posted though, that would be the main improvement needed.
19/12/20 by Customer
Great service. Would use again.
19/12/20 by Samantha
Only took 3 days to arrive in Portugal from UK. Great service.
19/12/20 by Customer
Very good service - great prices for international and national courier service at this very busy time!
19/12/20 by Kevin Troy
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