We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Delivered in 3 days to the minute UK to West Eire. Email to confirm delay as supposed to take two days. Only issue was being unable to track parcel as there was no option for a postcode entry when we booked the courier
21/12/20 by Anne Marie Whelan
I have been using them many times and I cant say anything bad, even when I needed something through the process, their reaction in customer service was very fast, so I can only recommend it!!
21/12/20 by Stanley
Excellent service
21/12/20 by Mrs Gill Windsor
Rubbish company Just go straight to a reputable firm I sent Xmas gifts from uk to Germany Unable to track and the so called live chat is useless Looks like my parcel has vanished but this company does not seem to care Very poor
21/12/20 by Steve Barlow
Brilliant for placing order, to collection and prompt tracked delivery.
Thanks
21/12/20 by Phil
Absolutely disappointed I paid for 24-hour service drop-off at the post office the item was not collected I contacted the actual company who was delivering it they said that the ticket that I printed off which was given to me by parcel monkey had their collection address on so they sent the collection to a different office then after that I contacted the post office where I dropped it off to and it was still sat there Three days later so I then contacted the company that was delivering it they picked it up then they sent it to the wrong depot then they lost the parcel and now I’m at the stage where I am just waiting for someone to contact me and at this point the parcel is over a week and a bit late. Parcel monkey now keep sending me messages and they are just like short messages what was the parcel like then have you got a receipt and I am still waiting for my parcel to be delivered so I will never ever use this service ever again it’s disgusting
21/12/20 by natasha walfall
Easy to navigate website. Punctual collection and delivery.
21/12/20 by Annie Williams
The collect a parcel early October. We have December now and the parcel disappeared. No delivery and no refund - at least the delivery expences- and always the same message that they work on my case
21/12/20 by Michail Chalkias
Really happy with the service it was recommended to me
21/12/20 by Customer
Amazing service, super fast delivery to France with tracking every step of the way. Thanks parcel monkey
21/12/20 by Aimee Harrod
Great price, efficient service, friendly pick up man. Parcel arrived the next day as advertised and was cheaper than Royal Mail - who are taking over a week to do the same thing!
21/12/20 by GMT
Amazing from the collection to delivery. Thank you
21/12/20 by T LEECH MIKULIKOVA
I had never used parcelmonkey before and it was a very straightforward process. Went on to the site and after entering parcel weight it asks for dimensions, where it is to be picked up and where it’s to be delivered and then provides suppliers and costs.
The delivery company I chose was DPD classic and the pickup was made the next day and delivered to France 3 days later. First class service at a very reasonable price.
I’m impressed with this site and will certainly use again.
21/12/20 by Gordon
Always very cheap and fast service.
21/12/20 by Mukul Rahman
Very helpful and useful to find the best way to send parcels. Thank you.
21/12/20 by DHW
all perfect, arrived intact and on time.
21/12/20 by Helen
I have used them on several occasions. I sent parcels in UK, to EU country and to Africa. Europe was always fine, but I think it is always up to the courier company. To Africa I used Parcel Force through Parcel Monkey. The package was stack at customs, and the problem was that PM diverted me to PF, they diverted me to the destination country’s postal service, so basically once the package was in Africa they had no idea. Next time I would try an actual delivery company who operates in the destination country as well. I always keep receipts and insure the content. The package got to the destination in Africa eventually but only because the receiver went to investigate the package after 2 weeks at customs.
21/12/20 by Kata
So easy, no queuing, great website ❤️❤️
21/12/20 by Valued customer
Great service. I have used Parcel Monkey in the past and will continue to do so in the future. The
20/12/20 by Sarah Gates
Really quick international delivery and good value. Would recommend.
20/12/20 by Customer
Good price ,But parcel took so long to delivered.
20/12/20 by Customer
Excellent service - picked my parcel up when promised and was delivered promptly
Will definitely use again
20/12/20 by Anne Hume
Spent half hour on site asking for quotes kept getting them and then half way through registering parcel told that this service is not available. This happened 5 times for 5 different suppliers. Had to use another site
20/12/20 by Heronsgate Skincare
Easy to use website, cheapest prices and efficient in time delivery.
20/12/20 by Katy
Im still trying to receive a compensation for my lost parcel, almost two months after my order. Search on Google for more reviews and stay away from this scam!
20/12/20 by Leonidas
Arranged a collection via parcel monkey for parcelforce to collect three parcels containing Christmas presents. On the first day, the driver claimed to attempt collection, however, I was in all day and our buzzer is as loud as a siren so I can guarantee I did not miss this. On the second day when the collection was rearranged, no one even attempted collection. I had spoken to parcel monkey throughout the day to ask if they could contact parcel force and ask if they would definitely be reattempting collection. I was told they weren’t able to contact the delivery driver as they did not have phones? Bizarre. The solution I was offered was to just contact them if it wasn’t collected by 6pm. This didn’t happen and when I complained a second time parcel monkey did not even apologise for the failing and merely said they would refund me. Terrible customer service. As a result I had to hire a car and drive parcels myself. This cost me £190. Thanks parcel monkey, I will not be using your services again.
20/12/20 by KQ151515
Great fast and reliable service
20/12/20 by M.O. Gruss
Precise clear instructions
20/12/20 by Customer Doreen Cleaver
Parcel Monkey worked well, but I made the mistake of using ParcelForce 24 and just like the last time I used ParcelForce they were “unable to find the address” (long-standing business on an industrial estate. Not ParcelMonkey’s fault other than them acting as a portal to a substandard ParcelForce service.
20/12/20 by Phil
I will start by saying I have not yet complained to Parcel Monkey as looking at reviews I would be directed to who I chose as a courier to complain which to me is a cop out I paid for a service through PM I have not received, I chose 48 hour door to door which was stopped at Customs it appears in the UK on its way to the Channel Islands and is still in some hub in the UK 4 days later instead of safely with my Mother for Christmas! I am beyond disappointed that despite following all the instructions on the outside of the parcel and taking the time to detail both items and value I am held hostage by Jersey Post to visit a Custom page and be charged a further £9.60 for the privilege! I have no idea if my gifts will be there on time despite paying almost £30 so far It’s not a service I would chose again for these reasons - wish my Mother luck that along with not seeing family she may not have gifts either to share online with us as a small substitute for missing Christmas Poor show I feel
20/12/20 by jill naylor
Easy to use website, great options and easy to track your orders on your account. Competive price too.
20/12/20 by Mary
Excellent service, parcel collected on time and delivered in the specified time.
20/12/20 by peter metcalfe
Excellent service again and again, this was my fourth time I used DPD and Parcel Monkey
20/12/20 by Monika Gapinska
Excellent, parcel from our home in UK picked up Monday and delivered to friends door in Italy on Thursday.
20/12/20 by Lloyd Spencer
Have been disappointed before but recently service delivering to Italy has been excellent, last two parcels from door UK to door Italy in 3 days.
20/12/20 by Lloyd Spencer
Very helpful and efficient.
20/12/20 by Customer
I’m sorry that I cannot recommend your service. I accurately weighed my parcel on digital scales at 4.1 kg. However you took extra money out of my account saying that it weighed over 6kg which i 100% dispute. This is completely immoral how you can take more money from me without any redress. David.
20/12/20 by Guest
Very pleased with parcel deliveries from this site. Always collected on time and delivered within time given.
20/12/20 by karen hadley
Easy and quick. Good value for money
20/12/20 by Customer
Wonderful service . I cant fault it in any way . My large box was sent to Germany at a very reasonable price . It was collected from my house and delivered in the estimated 2 days - fully tracked .
20/12/20 by Frances Love
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