We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Excellent service delivered to Portugal in just 5 days with all the logistic issues at the moment that is a real achievement!
22/12/20 by Sarah Temperton
Great service
Easy to use.
22/12/20 by Alasdair
excellent service
22/12/20 by Martina
Swift, hassle free delivery from UK to Aus just before Christmas. Well done PM
22/12/20 by Roger Brownstone
Always good service - fast and efficient! So easy to use too
22/12/20 by R Melville
Always quick, on time. Parcel never damaged. Very good service.
22/12/20 by Customer
Absolutely disgusted with this service! I measured and weighed my package and entered this correctly when I was given the quote with parcel monkey to post my gifts to the USA. My package was very light and weighed less than 3kg as verified by my local post office the previous day, when I got a comparison quote for using parcelforce service with them. Royal mail quoted me £67 to send direct with them but with Parcel Monkey it was around £45 (saving around £20) or so I thought!!. Today I get an email to say they have taken an additional £66 off my card as my parcel weighed 15kg not 3kg, nearly 5x the weight... without providing any photographic evidence of this. This means its now cost me over £100 to send a small package to USA and I am now worse off. Guess what no phone number to be able to contact someone to appeal this either, they just say its in the T&Cs. I would never recommend this company or use this service again...
22/12/20 by Clair Clough
Standard delivery from UK to Slovenia was in 4 days. Great!
22/12/20 by Customer
3 parcels to france, 1 delivery within 48 hours, the other 2 in less than 72......parcelforce cant touch them..... And at a reasonable price so give them a try!!
22/12/20 by Tony Stallwood
I ordered a DPD collection. Instructions and label were clear. Driver was on time for collection.
22/12/20 by Jeff
Very good, dropped off the parcel on the Tuesday morning in Normandy France, it was delivered on the Sunday morning in the UK. So excellent service.
22/12/20 by Mrs TRACEY WADLEY
Parcel Monkey is a very reliable service. I am a regular customer of them, I use they services time by time. Never had any problem. Parcels are always reach they destinations, mainland or abroad.
22/12/20 by Andras
Really pleased with parcel monkey, theyve delivered great service. Had to source a company to deliver parcels before Xmas Eve, lots of options and led me to DHL which has taken the stress out of it.
22/12/20 by Paula Clarke
Easy to use. Pick up and delivery as expected. So much easier than queuing at the post office.
22/12/20 by Susan
Excellent, and has always been very reasonably priced.
22/12/20 by Customer
Took an extra 8 pounds from my account without prior notification, saying in an email following this that my parcel had exceeded the weight i had declared. i supplied around ten pictures proving weight and dimensions, both from myself the sender and the buyer. Further proof of the contents supplied, and correspondence with customer service ongoing for a week, only to be told that the carrier Parcel Force would not accept my photographic evidence, and that their scales are calibrated weekly, and stated that their photograph showed only my parcel on the conveyor. When asked for this picture to be shown to me, i was not replied to. Absolute fraudsters. i may also add that this extra charge was not sought until a week after the buyer had received their parcel. You would think that extra charges would be sought after on condition to delivery, not after, with no proof that they should in fact be charged. Beware of using this firm. They literally dismiss that the customer is right at your expense!
22/12/20 by S DEMETRIOU
Great price, parcels always delivered on time
22/12/20 by Customer
Easy to use and amazing value for money.
I chose drop off at post office as this was most convenient for me.
But best of all, all my parcels were delivered safely and on time.
22/12/20 by S. B.
Full marks to ParcelMonkey
22/12/20 by Anon
The service from Parcel Monkey was very reliable and they got me sorted with an equally reliable carrier - I sent lots of parcels of Christmas presents and there were no hitches. All arrive safely. xx
22/12/20 by Pam Fish (NAWG Chairman)
We gave the parcel to your pick-up point in the late morning, and it was delivered safely the following morning in London. Perfect!
22/12/20 by Michael Stone
Always happy with transactions to Europe. Easy to use. Used many times now and will continue to do so.
22/12/20 by Customer
Brilliant well done
22/12/20 by Susan Howarth
Said it will be delivered within 3-5 days over a week and still not delivered. Also didnt tell me I needed my own printer for label
22/12/20 by Customer
I posted a parcel on 7th December. Your reference was PM8966932. You used Parcelforce whose tracking barcode is EK638746915GB. The tracking information gives “Prepared for export “ on 8th December. Today’s date is 22nd December. What on earth is happening to my parcel ????? How can a parcel due to be flown to Australia be affected by issues in Dover?
22/12/20 by Chris Embrey
Brilliant service! So happy to have found a more reasonable way to send parcels to my daughter in Germany!
22/12/20 by Vivienne Glover Bandmann
Good service. Everything went to plan, (York to Trieste) quite quickly, despite Christmas rush and Covid problems!
22/12/20 by Martin
Brilliant company I have used them four times in the last week to send a number of parcels 15 altogether and it was so much cheaper and a very easy website to book parcels in they keep you updated all the way through just go to your dashboard and all up to date information is there
Parcels all delivered when they said they would
I will be always using them now for my deliveries and have no problem recommending them
22/12/20 by Maria Platt
I sent 8 boxes to France. 2 were delivered after 3 days and 3 more were delivered after 5 days, one of which was split completely open. The remaining 3 are still missing.
22/12/20 by Customer
Very speedy delivery by DHL, thank you.
22/12/20 by Bridget
All through the process of using parcel monkey for a package to Italy was straight forward & uncomplicated however .. I received a further debit from my credit card with a explanation that the package was heavier than we stated by 2 kg ... & money was taken to compensate for this .. both myself & husband carefully measured and weighed the package & although the extra was less than £2 there was no way to contest this .. I will use the service again but will ensure I take photographs of the weighing scales & also have a recorded weight from the post office to verify
22/12/20 by Theresa Robinson
used for uk and eu
do what they say
no problem
22/12/20 by michael dallinson
Parcel hasnt arrived!
22/12/20 by Customer
Great service
22/12/20 by Lindy Huckstepp
parcel arrived on time and safelt, easy booking procedure
22/12/20 by Mr S Baid
Perfect service, very quick and good price.
22/12/20 by Customer
Easy to book and deliveries completed perfectly
22/12/20 by Justin Lines
Excellent service at a great price
22/12/20 by J stevens
Paid for EXPRESS DELIVERY £87 Promising 3/5 days delivery to Australia Problem no 1 did not send labels etc took over an hour on chat to arrange This cost one days delay was not picked up until day after agreed date Confusing tracking not regularly updated Didnt know where my parcel was After 3 days and 2 hrs on chat discovered my parcel was held by customs Reason: I had labeledled the parcel with the family name MURRAY as it was a family Xmas present Held because there was no Christian name ?!?!? No info from parcel monkey that this would be a problem no info that the parcel was held 3 days delay while the tracking updated to tell me this Another 2 hours on chat had to redo all of the customs invoice to put a Christian name on Has now taken 9DAYS for my parcel to leave the UK !!! No hope of it reaching Australia in time for a very excited little boys Xmas Despite numerous chat messages and emails still no contact from a customer service manager as requested £87 for this appalling service ! At least Dick Turpin wore a mask ! If you value your sanity and your money dont EVER use this awful company
22/12/20 by Mrs Pauline L Hamilton
easy to use and found a few options found and made easy to buy and send
22/12/20 by carl vaughan
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