We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
was very simple to use and parcels were collected on time
18/12/20 by Dear Mrs Foster
Used Parcel Monkey and it was just so easy. I selected the courier company that was offered that suited me and everything was dealt with smoothly. Would definitely use again
18/12/20 by Steven Gill
Quick and efficient. Takes the hassle out of searching different parcel companies.
18/12/20 by Mulberry
I had booked to get my order collected on Monday and paid extra to have it done this day, however on Monday I received a call to say they couldnt pick up my order until Tuesday. I wrote to Parcel Monkey to complain however I still havent received an answer from them.
18/12/20 by Customer
Excellent service
18/12/20 by rosi
Really really happy with their customer service, they were willing to assist my issue within an hour, which was great!! However, if the delivery service was a little quicker, then I would given it 5Stars. Anyways, Id recommend them to anyone!
18/12/20 by Sasa Limbu
Yeah, alright I suppose
18/12/20 by customer
Delivered from Wales to France without a hitch.
18/12/20 by Mr Cran
Efficient service
18/12/20 by Customer
Dont deal with disputes at all well. It is clear that the courier has made an enormous error with the weight of my item. The size of the box is miniscule but they are suggesting it weights 5 times more than the maximum size for the item, which is already 1.5 times what it weighed. Its totally preposterous and the company takes the view its the customers responsibility to prove it in arrears. They also dont state on their terms and conditions that photographic proof requires the packing label in picture, including when you take photos with a tape measure. They actually sent me details which show I overstated the size of the package and yet somehow I got the weight massively wrong. Poor poor approach. They wont even ask for proof and as the middleman you have no ability to pursue yourself.
18/12/20 by Clive
Quick & efficient service from UK to Italy
18/12/20 by Marion Craven
Brilliant Company, website easily navigated and excellent value for money. I have had 3 deliveries from the UK to Budapest, Hungary, successfully deliver3d and in record time. Keep up the great work, Parcel Monkey and DPD!
18/12/20 by Patricia
Sent one parcel to France and one to UK. UK one delivered the next day and the french one before the end of the week. Perfect. Kept up to date on collection and delivery too. Will definitely use again.
18/12/20 by Mandy Habgood
Been using dpd all year for parcels from the uk, never had an issue, drivers on time withing the allocated hour
18/12/20 by Louby
Very very good service. So glad it was recommended to me. Will definitely tell friends. Thank you
18/12/20 by Customer
Customer service is dreadful. Courier failed to another courier twice despite being next day delivery so I asked for a refund. Theres no contact number or email address just the line chat. Ive been told Ill be contacted by the finance team but have since been ignored along with any requests for an update.
18/12/20 by Matt Gee
Very quick delivery
18/12/20 by Val Best
Easy process, good price and delivered to remote part of France exactly as promised.
18/12/20 by Roger Scrivens
Excellent service. Picked up parcel on time and delivered quickly.
18/12/20 by Christine MacKay
I dropped off my parcel of Xmas gifts for my 2 Granddaughters who live in Germany and 7 days later the parcel is still in the UK Not impressed
18/12/20 by Steve W Barlow
Very good service ????
18/12/20 by Customer
I have used this service three times in the last month. In all circumstances the parcels have been delivered without any fuss or drama. I certainly recommend Parcel Monkey and will use them again. Very satisfied.
18/12/20 by Brian Edwards
Excellent. Always excellent!!
18/12/20 by sarah smith
Great service and process.
18/12/20 by Customer
Searched the internet for carrier to deliver some documents to the USA and Parcel Monkey’s quote was competitive and there were many drop off points close by. Their description matched the whole process and goods were delivered exactly as quoted. Well done.
18/12/20 by Colin Michael Clark
So Pleased!!
Great service and very reasonably priced. Would definitely recommend.
18/12/20 by Jules Goodger
Awful experience using Parcel Monkey. They managed to stick a completely different address on my package, despite it being VERY clearly labelled. Christmas parcel hasn’t even left England yet but is now on its way to France, and is apparently impossible to intercept. Meanwhile I have received the package intended for France. Customer services completely unhelpful.
18/12/20 by Annoyed
Items picked up as scheduled and delivered and received in full, without any damage. Competitive price, good service.
18/12/20 by Nandor
Good comparison between parcel services, easy to use and clear instructions! Just what I needed to send Christmas present parcels to the US! Thanks!
18/12/20 by Jen
Website very easy to use. Just enter locations and several different options are listed. Pick the one that suits best and fill in addresses.
Easy to use dashboard to track parcels.
18/12/20 by Majbritt
Great speed of service and will use again for sure.
18/12/20 by Nathan
Hi, one of my next day delivery is not just being delayed but I am getting absolutely rubbish replies from both Parcelmonkey and Courier. Needless to say, I wouldnt be using them again.
18/12/20 by Amarjit Kapur
I have used DPD via parcel monkey for a number of parcels. 3 out of 4 times used they have provided an exceptional service. In sending parcels to France relatives have generally received parcel with 3 days of collection from UK. I will continue to use parcel monkey after a false start.
18/12/20 by Marion Wilkinson
Posted in good time for Christmas and all presents arrived safely within four days. I choose parcel monkey every year and its so easy I wouldnt use any other company.
18/12/20 by Welsh girl
Love this service, door to door, no hassle. I have so much confidence that my parcels will arrive. The system is simple to operate and the drivers are welcoming. Fantastic service.
18/12/20 by Janet Olivia Cox
Excellent service again from Parcel Monkey! DPD picked up my parcel, second one in two months, on the arranged date and time in the UK on a Thursday morning, and it arrived at its destination in Austria on the following Monday morning, brilliant! I will definitely use Parcel Monkey for my Grandsons Birthday and Christmas presents again next year . . . thank you!
18/12/20 by Customer Pamela D
No problem with drop off and delivery quick and on time thank you
18/12/20 by Paul Furner
Great service at best price. Successful delivery of Christmas parcel to rural France in one week.
18/12/20 by Glasgow to Newcastle Customer
Straight forward and clear website.
Really easy to use website and I was very very happy to be able to track my parcel all the way to its destination.
I have used them before and I am happy to use them in the future for all international shipping.
18/12/20 by Benzer Fernando
Great. Collected on time, delivered on time aand in good condition.
18/12/20 by Pat Rhodes
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