We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
Good prices, easy to use.
19/12/20 by Customer
Incredibly quick delivery - from UK to Germany in 3 days:) to Lithuania in 4 days! And just before the Christmas! DPD is the best option!
19/12/20 by Customer
Sent a large box parcel to Sweden. Only took 5 days and arrived in excellent condition. You were able to track its journey too. Will certainly use Parcelmonkey again!
19/12/20 by Catherine Dowlen
Excellent service. I used Parcel Monkey twice in the last month. Once to send a parcel to Denmark from Edinburgh via Parcel Force. It was collected Monday as arranged and arrived Wednesday safe and sound! The second parcel went to Spain the courier was DPD. I dropped it off Friday to be collected from drop off on Monday. The parcel arrived at destination in Spain on Saturday. I could trace both parcels via tracking. Great value and i wouldnt hesitate to use Parcel Monkey again.
19/12/20 by MarianneWheelagahan
Good service and a great price. The post office wanted £62 against under £15
19/12/20 by Ian
My experience with Parcel Monkey was very good. I saved about a 3rd on price compared with PO. My large parcel went to Sweden I used Parcel Force via Parcel Monkey Im not sure how I would feel about using a less well known company. Also they picked up from home which was helpful for me.
19/12/20 by Carmel Bending
Used Parcelforce 48 option which was much cheaper than paying direct, plus the insurance option was very reasonable compared to other websites. The parcel arrived bang on time despite all the media reports saying huge delays due to Christmas - recommended and will certainly use again in future
19/12/20 by Andrew Payne
The website was easy to use, good instructions on how to send the parcel and site felt secure for payment. You were kept informed of collection times, which was on time, and delivery was advised as being late but wasn’t in the end. Overall highly recommend this service, in fact I have already. Thank you Parcel Monkey
19/12/20 by Mrs.Hewlett
First time I had used this site. Very easy to navigate, excellent contact by email at each step of the process. Have recommended to all my friends and family!
19/12/20 by Mrs L Boyd-Bell
Reliable and great service.
19/12/20 by Customer
Not so good! Only one parcel has turned up!
19/12/20 by Stephen
Fast effective reliable and efficient ! Thank you !
19/12/20 by Lilla
Great service
19/12/20 by Mark Truman
Have used Parcel monkey every time I need to send parcels to my family abroad,
Cannot be faulted on price but tracking is always a problem.
I have used them for 7 years this is the first year my parcels have arrived on time.
Customer service do their best but have their limits in finding parcel that have not been delivered.
My parcels are always over 15kg and I can only pick parcel force which is normally the people causing the problem to be fair.
This year I expect bother due to restrictions in Germany and uk but it was the easiest no problem delivery .
Picked up late Friday delivery made Wednesday in two different cities in Germany.
Based on previous deliveries I would have given them 2 stars but all good this year let’s hope it continues.
19/12/20 by Finn's Oma
Booked Sunday, collected Monday and delivered Tuesday. Excellent service!
19/12/20 by P jean
very easy to use - great tracking
19/12/20 by Rosie
Speedy efficient service
19/12/20 by Karen
Always an excellent fast service ans extremely well priced
19/12/20 by Mr Evans
Good price. Picked up on time and delivered in 24 hours.
19/12/20 by Wendy Hobson
Good price and easy to use service
19/12/20 by Mr N Pagotto
A parcel collected last week, only make to the back of the van. Since then, no more tracking and seams they lost the parcel. Have explained several times the urgency of some feedback as these were the Christmas from a vulnerable 94 years old lady to her family, and their only reply is to "wait because they are investigating". I have the same answer since the 9th December. Unacceptable and the poor old lady is in total distress without knowing what happened and no refund to enable her to pay for new Christmas presents on time (she needs the parcel to turn up or the refund to afford to buy new presents). Very disappointed with the lack of understanding from the team that only asks me to wait - now explain this to the 94 years old lady that probably will not have many more chances to give Xmas presents to her family!
19/12/20 by Pi Addison
My parcel was collected on Tuesday 8th December with a guaranteed three day international delivery. It did not arrive until the 16th December, eight days later. I have used this service many times and it has always been great, but this was not acceptable.
18/12/20 by Deborah
collected and delivered on time very good
18/12/20 by DAVID
Picked up on time bc delivered. Within 3 working days in tact - would recommend this service
18/12/20 by customerpat molloy
Excellent service, job was done within the timescale promised.
18/12/20 by R- A
Used this since March very pleased
18/12/20 by DAVID MCCABE
excellent service.
18/12/20 by Customer
Perfect delivery so quick and tracked thank you
18/12/20 by Thomas
It was so fast .
Thank you
18/12/20 by Customer
Took 9 days to deliver to Ireland. Allowing for Xmas; good value
18/12/20 by Kate
Very good service!
18/12/20 by Customer
Parcel collected from my doorstep by dpd and delivered safely to France in 48hrs. Very reasonable price for 8kg plus insurance.
18/12/20 by Caz
Brilliant service
18/12/20 by Customer
Parcel force selected booked and delivered
18/12/20 by Mr Wilson
Used parcel monkey again can’t fault the price & the delivery time was excellent less than 24 hours later 2 parcel safety delivered ????
18/12/20 by Mr david neate
Always good priced, good deliver times and easy to use web site.
18/12/20 by Sandra
The parcel got collected and shipped to the right place and the price was right.
18/12/20 by Aviva
Quick service, user friendly website.
18/12/20 by Reka Kiss
The service was straightforward, reasonably priced and efficient
18/12/20 by Mrs Molyneaux
Je ne reprendrais jamais Parcel Monkey ...j’ai envoyé un colissimo en Australie le 24 novembre .une je n’arrive plus à le suivre depuis le 26 novembre, la poste ne trouve rien.Deux Parcel Monkey ne répond jamais à mes demandes il a fallu que je me fâche verbalement pour avoir peut être des renseignements aujourd’hui 18 décembre mon colis n’est pas arrivé à destination ....alors qu’il devait arriver sous 5/7 jours....hyper déçue
18/12/20 by Segrétain
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