We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Got a great deal for sending two parcels overseas. Couldnt get those prices even if going directly to the delivery company.
21/12/20 by Dulcidio
Arrived on time and tracking updates worked as a treat.
21/12/20 by Gurmeet
Yes yes the beat company that delivery in a perfect condition super fast and so cheap. Hope next year will be the same. Thanks and merry Christmas parcel Monkey
21/12/20 by Nunwill
A week after being’ prepared for export’ there is no further updates! No idea where parcel is now!
21/12/20 by Customer
Great choice of couriers at good prices. Initial tracking info and notifications were good but the final delivery notifications were absent so I had to delve into the DHL website to track them.
21/12/20 by Customer
Parcel was picked up on the day and time specified but as yet have no conformation it has been delivered .
21/12/20 by debbie cockerill
Delivered on time
21/12/20 by Adrian Jennings
Brilliant service
21/12/20 by Keith
Excellent service. There was a delay in delay in delivery but recipient received a text about this.
21/12/20 by Roger Miles
Great service. Much cheaper & more efficient than the post office service
21/12/20 by Customer
Amazing and quick service as usual
21/12/20 by Chiara
Fast delivery and package arrives in good shape. Perfect
21/12/20 by Chris
Excellent service. Sent parcel to South of France by DPD Classic and it was there within the 2 days stated. I find Parcel Monkey extremely reliable.
21/12/20 by Christine Everitt
Excellent service! Despite all the doom and gloom of Covid and recent experiences of items being mislaid/ held in Customs in South Africa this time everything went perfectly and all three packages arrived 1 full day ahead of schedule. Thank you Parcel Monkey!
21/12/20 by JulieD
Excellt service. International parcel arrived with two days as advertised. Staff at the drop of piont were very friendly.
Tracking system excellent for both parties, thank you Parcel monkey I have recommended you to a lot of friends in the UK and abroad!
21/12/20 by Pet
I had 2 parcels collected going to 2 different addresses. I wasnt given a collection time which wasnt really a problem as I was at home all day. Both parcels were delivered within 2 days of collection.
21/12/20 by Maggie Rawet
Very easy to obtain quote, book and print labels and DPD did their usual brilliant service, delivered to Sweden in 6 days, as predicted. Thank you
21/12/20 by Customer
Parcel delivered in good condition and within the specified time as usual.
Will use again.
21/12/20 by Gene Spencer
Very pleased overall. I needed to send a 2. 6kg parcel for work with £100 insurance. Not only was the booking process easy to follow, the price from DPD was extremely good and I could drop it off at a local chemist, which was also hassle-free. The customers got their goods the next day and I got a quicker service and saved myself a good few quid over Parcelforce. Happy people all round!
21/12/20 by Jeremy
Very efficient. DPD were excellent, collected parcel on time and delivered to Ireland within 2 days.
21/12/20 by Cliff Holland
THIS WAS MOST IMPRESSIVE. MY BOX OF CHRISTMAS PRESENTS WAS PICKED UP ON TUESDAY LUNCHTIME AND ARRIVED WITH. MY DAUGHTER IN FRANCE ON THURSDAY AT 11 AM. VERY EFFICIENT ADN VERY WELL PRICED
21/12/20 by Mrs Susan Brassey
Picked up on time by a very polite delivery driver and respected social distancing and was delivered on time, parcel monkey is a very good service
21/12/20 by Customer
fast delivery and excellent service DPD. Thank you
21/12/20 by Patrizia
Delivered in 3 days to the minute UK to West Eire. Email to confirm delay as supposed to take two days. Only issue was being unable to track parcel as there was no option for a postcode entry when we booked the courier
21/12/20 by Anne Marie Whelan
I have been using them many times and I cant say anything bad, even when I needed something through the process, their reaction in customer service was very fast, so I can only recommend it!!
21/12/20 by Stanley
Excellent service
21/12/20 by Mrs Gill Windsor
Rubbish company Just go straight to a reputable firm I sent Xmas gifts from uk to Germany Unable to track and the so called live chat is useless Looks like my parcel has vanished but this company does not seem to care Very poor
21/12/20 by Steve Barlow
Brilliant for placing order, to collection and prompt tracked delivery.
Thanks
21/12/20 by Phil
Absolutely disappointed I paid for 24-hour service drop-off at the post office the item was not collected I contacted the actual company who was delivering it they said that the ticket that I printed off which was given to me by parcel monkey had their collection address on so they sent the collection to a different office then after that I contacted the post office where I dropped it off to and it was still sat there Three days later so I then contacted the company that was delivering it they picked it up then they sent it to the wrong depot then they lost the parcel and now I’m at the stage where I am just waiting for someone to contact me and at this point the parcel is over a week and a bit late. Parcel monkey now keep sending me messages and they are just like short messages what was the parcel like then have you got a receipt and I am still waiting for my parcel to be delivered so I will never ever use this service ever again it’s disgusting
21/12/20 by natasha walfall
Easy to navigate website. Punctual collection and delivery.
21/12/20 by Annie Williams
The collect a parcel early October. We have December now and the parcel disappeared. No delivery and no refund - at least the delivery expences- and always the same message that they work on my case
21/12/20 by Michail Chalkias
Really happy with the service it was recommended to me
21/12/20 by Customer
Amazing service, super fast delivery to France with tracking every step of the way. Thanks parcel monkey
21/12/20 by Aimee Harrod
Great price, efficient service, friendly pick up man. Parcel arrived the next day as advertised and was cheaper than Royal Mail - who are taking over a week to do the same thing!
21/12/20 by GMT
Amazing from the collection to delivery. Thank you
21/12/20 by T LEECH MIKULIKOVA
I had never used parcelmonkey before and it was a very straightforward process. Went on to the site and after entering parcel weight it asks for dimensions, where it is to be picked up and where it’s to be delivered and then provides suppliers and costs.
The delivery company I chose was DPD classic and the pickup was made the next day and delivered to France 3 days later. First class service at a very reasonable price.
I’m impressed with this site and will certainly use again.
21/12/20 by Gordon
Always very cheap and fast service.
21/12/20 by Mukul Rahman
Very helpful and useful to find the best way to send parcels. Thank you.
21/12/20 by DHW
all perfect, arrived intact and on time.
21/12/20 by Helen
I have used them on several occasions. I sent parcels in UK, to EU country and to Africa. Europe was always fine, but I think it is always up to the courier company. To Africa I used Parcel Force through Parcel Monkey. The package was stack at customs, and the problem was that PM diverted me to PF, they diverted me to the destination country’s postal service, so basically once the package was in Africa they had no idea. Next time I would try an actual delivery company who operates in the destination country as well. I always keep receipts and insure the content. The package got to the destination in Africa eventually but only because the receiver went to investigate the package after 2 weeks at customs.
21/12/20 by Kata
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