We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
No sign of this delivery in your system! At the moment, the service is non existent
20/12/20 by Senior Citizen
Very easy to book!
20/12/20 by Claudia
Ive used parcel monkey many times now and Ive never had an issue purchasing postage, its straight forward and cheap. Any problems caused on my side, wether its a missed collection or incorrect label, they have always resolved the issue without delay. Top service
20/12/20 by Customer
Good website and easy to use when sorting out postage for a Christmas parcel to send abroad ,saved time queuing at the local post office as I
was able to just drop it off
20/12/20 by Dona Maria Bristow
Parcel was collected on time by DPD at 10am Monday morning and arrived in France on Wednesday. Excellent service and competitive price. Will definitely use Parcel Monkey again.
20/12/20 by Kim Humphreys
First class service thankyou
20/12/20 by Nicki
Poor customer service rubbish company avoid
20/12/20 by Customer
Overall very satisfied, little bit expensive, disappointed in parcel be handled so many times between 3 countries before delivery. Not very conducive for ensuring no damage and not great for the Environment?
20/12/20 by Customer
Services is quick and easy to use
20/12/20 by HARMER
Excellent service yet again. Two parcels collected Monday lunchtime, first arrived on Wednesday morning and the other one on Thursday afternoon. This is to rural France, really in the middle of nowhere. No damage to either parcel as usual.
20/12/20 by r.mum
DHL collected on time and delivery one day on one parcel and two days on other excellent in these difficult times - use all the time !
20/12/20 by Miss Claire Howell
No complaints about range of carriers and prices - all went well this end when Courier collected my parcel. However, despite tracking confirmation that parcel was delivered to local retailer (Yella Shop, Kings Road, St Leonards on Sea) for pick up, and receipt of pin for collection, the parcel shop denied having received it. Courier are investigating but for now it looks like a load of Christmas presents have gone missing. Not Parcel Monkey’s fault but frustrating when you’ve tried to get something delivered on time, plus people in Yella Shop very rude and they never answer the phone. Is there a service level agreement between carriers and parcel collection shops? Very disappointed.
20/12/20 by Debs Mitchell
Easy to use, all parcels collected from my house so I didn’t need to queue at post office. All parcels delivered on time including the one to Sydney Australia. Will definitely use again.
20/12/20 by Rachel
Really pleased with the service! Would recommend!
20/12/20 by SamBoo
Couldn’t be happier with Parcel monkey service. So smooth and delivered from SW Scotland to Surrey within 24 hrs. DHL as courier were great too. Def recommend
20/12/20 by Catherine Branson
Website was easy to use - no problems. The only thing was that my parcel took a while to arrive - however it was going to the US and it was in December. No complaints.
20/12/20 by moymidd
Used Parcelmonkey loads of times and never had a problem. If there is an issue they sort it politely, fairly and in a short time. I would not hesitate in recommending them.
20/12/20 by Sheila senior
Easy to use others could learn a lot
20/12/20 by d
First time we have used parcel monkey and we found it very easy to use,
will use it again.
20/12/20 by Mr. Anthony Pointon
Very good value and incredibly fast
20/12/20 by Ms Joanna Zander
Good service
20/12/20 by charles green
Use parcel monkey to send parcels to Italy
Have used this service a couple of times
Easy deposit of parcel to local shop and fast and efficient delivery to recepient
Cost is also very reasonable
Will continue to use this service
20/12/20 by Kathleen Nicholson
This was quick and easy to use. So long as you avoid any Hermes services like the plague, youll be fine.
20/12/20 by David
Absolutely perfect!! Can’t fault the service.....website easy to use and print labels....informed first thing in morning of time-slot of day for collection . Parcel collected as planned . Tracked throughout journey and delivered within 48 hours to France!! recipient informed of delivery time slot also!!! Amazing service and very competitive price!!! Thankyou
20/12/20 by J Connell
FANTASTIC service, large parcel posted to France and was received in two days. Have already recommended to several people and will definitely be using this service again. Thank you
20/12/20 by Customer Trish
Great service. Loved to see all the carriers and prices in one place. Efficient and fast!
20/12/20 by Customer
Fantastic service as always delivered well before the Big Day. Thank You.
20/12/20 by Customer
Excellent service - delivery to France in less than 48 hours.
20/12/20 by Customer Geoff
Excellent service! Definitely would use again!
20/12/20 by Miss Kathryn Owen
Item was picked up as arranged and made it from Singapore to the UK in 2 days as agreed. Brilliant service!
20/12/20 by Irene Prashar
The whole process was flawless
20/12/20 by P. Fernandes
So far so good but parcel has yet to be delivered but it was to an overseas destination and with Xmas and COVID one must be realistic with one’s expectations. Otherwise process was straightforward and good value.
20/12/20 by JRN
Easy to use and great service
20/12/20 by Customer
Excellent and easy to use service. My parcels were picked up when stated and arrived the next day. I was delighted as it’s getting near to Christmas. I will definitely use Parcel Monkey again and would recommend it.
20/12/20 by Jane Luckhurst
May not be fault of parcel monkey but posted to packages through them to Ireland service offered was Parcelforce 2.3 days. Well some 12 days later parcels not delivered and told nothing can do for 28 days. These are Christmas presents
20/12/20 by Customer
Great experience, sending a parcel made easy. Once it was packaged it was picked up the next day. Absolutely great.
20/12/20 by Mrs Mary Robinson
Very pleased with the service. I paid less than £20 for a parcel of 15kg from London To Milan. The delivery guy came to my house on Monday and on Saturday my family received the parcel. So from door to door service.
It was not easy to find you online, so my only recommendation to the company is to let your potential customers to find you more easily as I had to do quite a few researches to get on your website.
20/12/20 by Jess
Collection was an hour earlier than notified. Luckily I was in but I was just about to leave the house for 20 minutes. Otherwise I would have rated five stars.
20/12/20 by Customer
Very good service and price ,parcel arrived in the mountains in France in only 2 and half days.Brilliant
20/12/20 by Christopher Drew
Still not delivered. Sent over 2 weeks ago. Missing. Tracking doesnt up date and asking me to review!!!!
20/12/20 by Customer
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