We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Parcel monkey was so easy to use. From entering details of my parcel and getting quotes, my parcel was collected and delivered internationally super fast. Great service
22/12/20 by A Faircloth
not much to say arranged pick up they came on time said two days delivery
it was from the uk to the netherlands brilliant work well donewould recomend without hesitation
22/12/20 by ptbgly
Very pleased
22/12/20 by Customer
Great service.
22/12/20 by Customer
easy and reliable service.
22/12/20 by Customer
dont know yet. parcel has not arrived. hopefully will not take 3 weeks like last parcel did
22/12/20 by Customer
Easy and effective
22/12/20 by Customer
I always use Parcel Monkey to get best prices. I send parcels to my son and grandchildren. Site do easy to use, and I old. ????☺️
22/12/20 by Ellie
System worked well and collected and delivered on time. Would use again. Good value.
22/12/20 by D Robinson
You did very poorly delivering only 50 % of my parcels be very reluctant to use you in future .
22/12/20 by Lawrence
Ive only used this company once and there was a problem with the delivery of my package.
Initially I was worried when I read on their site that they had no control over courier companies but would try to help. I feared this was an easy way out for them.
However they did their best to sort the problem and were efficient and friendly in doing so.
I think it would be helpful to know when choosing a service which of the options will cary the package all the way to the destination rather than offloading to a local in country service. I feel that, perhaps, offers better protection in the event of an issue.
Obviously not the fault of Parcel Monkey but perhaps something that could be highlighted along with price.
22/12/20 by Ray
Easy to use great service
22/12/20 by Penny Coplestone
Great website with all possible option from cheapest.
Clear to track parcel.
Highly recommended
22/12/20 by Joanna Marzec
As always an amazing service.
22/12/20 by Customer
Usual great service through Parcel Monkey
22/12/20 by Geoff Spence
Cost-effective and reliable. Good tracking too
22/12/20 by Advocate
Saved loads by using Parcel Monkey
22/12/20 by Alison
Easy to use website. Enabled all sorts of packaging options. Easy to compare quotes. Easy selection of preferred quote. No mucking about confirmation of order. Clearly identifiable delivery labels in final set of emails.
Does what it says on the tin. At a good price. Well done.
22/12/20 by Mr & Mrs Fisher
Website very user friendly, pricing structure good and service chosen achieved excellent results. Will definitely always use parcel monkey in the future. Happy ???? thank you.
22/12/20 by Julie
Excellent service - collected and delivered on and in one piece
22/12/20 by Adrian Day
Sent my parcel to Spain on 30th November. Still not delivered to addressee. It’s been stuck in a depot in Spain since 6th December. Parcel monkey have stopped answering my emails
22/12/20 by Jane
Well I was amazed!!
Booked delivery late on day 1, day 2 parcels were collected contact free, no fuss, on time.
Day 3, less than 18 hours after collection, parcels delivered to family members other side of the country, in time for xmas. My grandma was so happy and that means so much to me this year not being able to be there in person.
5 stars all round!
22/12/20 by Customer
Excellent service,I would recommend to everyone
22/12/20 by Customer
Absolutely outstanding service!
22/12/20 by Customer
Great service, easy to track and communicate with human staff directly and quickly online. Parcels arrived, Spanish over perfect, although there was difficulty going to Sierra Leone, and recipient had to collect from office instead. But it got there and its not the easiest of places to deliver to.
Very well priced and website really good to use. Good insurance options.
22/12/20 by Ramble Tag
From start to finish excellent service will use Parcel Monkey again for my future deliveries WELL DONE.
22/12/20 by Brian Huburn
Excellent service collect when they say and deliver on time tracked all the way system works really well
22/12/20 by Sandra Price
Brilliant System.Totally reliable sending parcels here and abroad.Would highly reccommend
22/12/20 by Customer
Very happy. Parcel picked up during the stated time slot, delivered to Spain in 5 days (3 working days if the weekend is excluded). All in one piece. Not expensive (just try the Post Office...). Its the second time Ive used the service and so far so good.
22/12/20 by Valter Cardoso
Items collected and delivered on time. Excellent value as alternative was 140 mile round trip in car to collect package.
22/12/20 by Jeanette
Terrible service, additional charge taken without prior authorisation due to it being apparently 1kg over weight. This was untrue as it was weighed by me prior to despatch. Be aware before using this service.
22/12/20 by Tracy Waldron
Very easy to use and order online hence three stars but I paid extra for two day delivery and it’s been ten days now and it still hasn’t arrived. I do realise it’s Xmas post but I thought a courier would be more reliable. Also I can no longer track once the parcel left the country. I’ve since sent a second parcel to Scotland a few days later which hasn’t arrived so we’ll see. Update review later
22/12/20 by Mairead McCormick
Super fast delivery at a great price
22/12/20 by Customer
First class service. Delivered on time at a trying time.
22/12/20 by Steve Leach
Fast and efficient service offering good value for money.
22/12/20 by VB
First and last time i used that web . I send parcel on 12/12 and from 14/12 is the same status Nothing changed . My parcel should be delivered in 3-5 days . Still I don’t know where is my parcel
22/12/20 by Aleksandra
Excellent service!
22/12/20 by Customer
easy to book and picked up when expected... very easy
22/12/20 by Ali Hardy
Quick and professional,
Bravo!!!
22/12/20 by Customer
Excellent service. Easy to use and when I contacted them about a missing parcel in the delivery it was sorted out straight away and delivered the next day.
22/12/20 by Sarah Parr
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