We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
So easy, no queuing, great website ❤️❤️
21/12/20 by Valued customer
Great service. I have used Parcel Monkey in the past and will continue to do so in the future. The
20/12/20 by Sarah Gates
Really quick international delivery and good value. Would recommend.
20/12/20 by Customer
Good price ,But parcel took so long to delivered.
20/12/20 by Customer
Excellent service - picked my parcel up when promised and was delivered promptly
Will definitely use again
20/12/20 by Anne Hume
Spent half hour on site asking for quotes kept getting them and then half way through registering parcel told that this service is not available. This happened 5 times for 5 different suppliers. Had to use another site
20/12/20 by Heronsgate Skincare
Easy to use website, cheapest prices and efficient in time delivery.
20/12/20 by Katy
Im still trying to receive a compensation for my lost parcel, almost two months after my order. Search on Google for more reviews and stay away from this scam!
20/12/20 by Leonidas
Arranged a collection via parcel monkey for parcelforce to collect three parcels containing Christmas presents. On the first day, the driver claimed to attempt collection, however, I was in all day and our buzzer is as loud as a siren so I can guarantee I did not miss this. On the second day when the collection was rearranged, no one even attempted collection. I had spoken to parcel monkey throughout the day to ask if they could contact parcel force and ask if they would definitely be reattempting collection. I was told they weren’t able to contact the delivery driver as they did not have phones? Bizarre. The solution I was offered was to just contact them if it wasn’t collected by 6pm. This didn’t happen and when I complained a second time parcel monkey did not even apologise for the failing and merely said they would refund me. Terrible customer service. As a result I had to hire a car and drive parcels myself. This cost me £190. Thanks parcel monkey, I will not be using your services again.
20/12/20 by KQ151515
Great fast and reliable service
20/12/20 by M.O. Gruss
Precise clear instructions
20/12/20 by Customer Doreen Cleaver
Parcel Monkey worked well, but I made the mistake of using ParcelForce 24 and just like the last time I used ParcelForce they were “unable to find the address” (long-standing business on an industrial estate. Not ParcelMonkey’s fault other than them acting as a portal to a substandard ParcelForce service.
20/12/20 by Phil
I will start by saying I have not yet complained to Parcel Monkey as looking at reviews I would be directed to who I chose as a courier to complain which to me is a cop out I paid for a service through PM I have not received, I chose 48 hour door to door which was stopped at Customs it appears in the UK on its way to the Channel Islands and is still in some hub in the UK 4 days later instead of safely with my Mother for Christmas! I am beyond disappointed that despite following all the instructions on the outside of the parcel and taking the time to detail both items and value I am held hostage by Jersey Post to visit a Custom page and be charged a further £9.60 for the privilege! I have no idea if my gifts will be there on time despite paying almost £30 so far It’s not a service I would chose again for these reasons - wish my Mother luck that along with not seeing family she may not have gifts either to share online with us as a small substitute for missing Christmas Poor show I feel
20/12/20 by jill naylor
Easy to use website, great options and easy to track your orders on your account. Competive price too.
20/12/20 by Mary
Excellent service, parcel collected on time and delivered in the specified time.
20/12/20 by peter metcalfe
Excellent service again and again, this was my fourth time I used DPD and Parcel Monkey
20/12/20 by Monika Gapinska
Excellent, parcel from our home in UK picked up Monday and delivered to friends door in Italy on Thursday.
20/12/20 by Lloyd Spencer
Have been disappointed before but recently service delivering to Italy has been excellent, last two parcels from door UK to door Italy in 3 days.
20/12/20 by Lloyd Spencer
Very helpful and efficient.
20/12/20 by Customer
I’m sorry that I cannot recommend your service. I accurately weighed my parcel on digital scales at 4.1 kg. However you took extra money out of my account saying that it weighed over 6kg which i 100% dispute. This is completely immoral how you can take more money from me without any redress. David.
20/12/20 by Guest
Very pleased with parcel deliveries from this site. Always collected on time and delivered within time given.
20/12/20 by karen hadley
Easy and quick. Good value for money
20/12/20 by Customer
Wonderful service . I cant fault it in any way . My large box was sent to Germany at a very reasonable price . It was collected from my house and delivered in the estimated 2 days - fully tracked .
20/12/20 by Frances Love
No sign of this delivery in your system! At the moment, the service is non existent
20/12/20 by Senior Citizen
Very easy to book!
20/12/20 by Claudia
Ive used parcel monkey many times now and Ive never had an issue purchasing postage, its straight forward and cheap. Any problems caused on my side, wether its a missed collection or incorrect label, they have always resolved the issue without delay. Top service
20/12/20 by Customer
Good website and easy to use when sorting out postage for a Christmas parcel to send abroad ,saved time queuing at the local post office as I
was able to just drop it off
20/12/20 by Dona Maria Bristow
Parcel was collected on time by DPD at 10am Monday morning and arrived in France on Wednesday. Excellent service and competitive price. Will definitely use Parcel Monkey again.
20/12/20 by Kim Humphreys
First class service thankyou
20/12/20 by Nicki
Poor customer service rubbish company avoid
20/12/20 by Customer
Overall very satisfied, little bit expensive, disappointed in parcel be handled so many times between 3 countries before delivery. Not very conducive for ensuring no damage and not great for the Environment?
20/12/20 by Customer
Services is quick and easy to use
20/12/20 by HARMER
Excellent service yet again. Two parcels collected Monday lunchtime, first arrived on Wednesday morning and the other one on Thursday afternoon. This is to rural France, really in the middle of nowhere. No damage to either parcel as usual.
20/12/20 by r.mum
DHL collected on time and delivery one day on one parcel and two days on other excellent in these difficult times - use all the time !
20/12/20 by Miss Claire Howell
No complaints about range of carriers and prices - all went well this end when Courier collected my parcel. However, despite tracking confirmation that parcel was delivered to local retailer (Yella Shop, Kings Road, St Leonards on Sea) for pick up, and receipt of pin for collection, the parcel shop denied having received it. Courier are investigating but for now it looks like a load of Christmas presents have gone missing. Not Parcel Monkey’s fault but frustrating when you’ve tried to get something delivered on time, plus people in Yella Shop very rude and they never answer the phone. Is there a service level agreement between carriers and parcel collection shops? Very disappointed.
20/12/20 by Debs Mitchell
Easy to use, all parcels collected from my house so I didn’t need to queue at post office. All parcels delivered on time including the one to Sydney Australia. Will definitely use again.
20/12/20 by Rachel
Really pleased with the service! Would recommend!
20/12/20 by SamBoo
Couldn’t be happier with Parcel monkey service. So smooth and delivered from SW Scotland to Surrey within 24 hrs. DHL as courier were great too. Def recommend
20/12/20 by Catherine Branson
Website was easy to use - no problems. The only thing was that my parcel took a while to arrive - however it was going to the US and it was in December. No complaints.
20/12/20 by moymidd
Used Parcelmonkey loads of times and never had a problem. If there is an issue they sort it politely, fairly and in a short time. I would not hesitate in recommending them.
20/12/20 by Sheila senior
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