We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,402 reviews.
The site works well and I have been using Parcel Force 24 hour service and they have been bang on every time and the driver who picks up my parcels is really polite and very helpful.
18/12/20 by CustAndrewomer
Excellent
A*********
18/12/20 by Mr mulla
Sent my parcel to my son in Germany only took a week and was able to track it great price aswell
18/12/20 by Mark Dowd
Two parcels sent to France and arrived quicker than parcels sent locally.
Very pleased and my first choice for parcel deliveries in the UK or abroad.
18/12/20 by E. Goddard
Sent the parcel to Amsterdam on Friday and it was delivered on Monday morning, fantastic service
18/12/20 by GRAHAM COLBECK
Really efficient and cost effective process for using Royal mails Parcel Force, DHL, and other couriers. Just a shame they are not in control after the parcel is in their courier hands where nothing has progressed since collecting it for over 7 days so far. Parcel Force are awful.
18/12/20 by Landel Johnston
Brilliant again
Super speedy delivery even in these strange days
18/12/20 by Dawn Asquith
Good prices and plenty of options to suite your needs
18/12/20 by Customer
Fabulous!
Heavy parcel was picked up at 11:20am on Monday from my home and was delivered to family in Southern France shortly after midday on Wednesday. Amazing... the parcel arrived in excellent condition and all items were undamaged. So impressed by the service and the price. Will definitely use Parcel Monkey again. Thank you!
18/12/20 by K C
Brilliant service from start to finish very helpful staff would highly recommend
18/12/20 by Dave
I have used this service to send parcels to the States and Prague, the customer service is excellent and prices extremely competitive.
Would definitely recommend.
18/12/20 by Customer
Very prompt service!
18/12/20 by Naz
The parcel arrived safely and in good time for Christmas.
Your service is very good and I would recommend everybody
to use parcelmonkey.
Thankyou very much.
Yvonne
18/12/20 by Customer
I have waited all day for a parcel to be collected and no one turned up. When I first contacted customer services I was given a shipment number for Courier....As no one turned up I called Courier and they dont recognise the shipment number. This the first time I have used this company..I am now wondering if they are a genuine business?
18/12/20 by Jae
10 days later and I still have not received my packages
18/12/20 by Martin
Parcel delivered to USA on time and in good condition
18/12/20 by Carol Palmer
As usual excellent service
18/12/20 by Susan Garrett
Great service.
18/12/20 by Jimbo
Great service very grateful our Christmas presents arrived as said in 2 working days parcel dropped off friday delivered monday to the Netherlands. I would recommend this company. Thank you.
18/12/20 by Carolyn Brown
Thank you parcel monkey for delivering my parcel from n Ireland to Denmark , so quickly , at a reasonable rate and in good order. I will certainly be using Parcel monkey again
18/12/20 by Susan
Great no fuss , no frills, just low cost value for money service , thank you
18/12/20 by Sally
Thank you! For a fraction more than the Royal Mail, my parcel to my mother in Spain was delivered. It arrived, undamaged and on time. And it was delivered directly to her at home, obviously as it was a courier service, but this was a huge help as she didnt have to go to a busy post office. Im impressed, and will use this service again.
18/12/20 by Samantha
Great quick service. Simple to organise a package to be sent. Arrived quickly to the destination.
The only negative was it was supposed to be a delivery to the door but it was delivered to a collection point instead.
18/12/20 by Customer
Great service, parcels arrived on time. Very happy customer.
18/12/20 by Customer
We used Parcel monkey to arrange transportation of a parcel full of Christmas presents from the UK to Germany. The service was so easy to use, the parcel was collected the following day and delivered to the German address two working days later. Amazing service!
18/12/20 by Michelle
Easy to use service. Recommended
18/12/20 by Alison
I didn’t get anywhere with this company I booked a parcel to be picked up got Courier delivered to somewhere not where supposed to be rang them sent pics of where should be and that customer not recieved said will ring me in 24 hours I’m still waiting
18/12/20 by Karen Gill
Parcel was picked up and delivered without any problems. Will certainly use parcel monkey again.
18/12/20 by Christine Rice
Brilliant- half the price of the post office, simple process, fast delivery.
18/12/20 by Tourvel
My parcel was delivered on time.thanks parcel monkey.
18/12/20 by Phyllis F
Nothing but praise!
By far the cheapest carrier to France, collected promptly and quickly, trackable the whole way, and arrived safely and again, very quickly. I will definitely use Parcel Monkey Again, a faultless performance!
18/12/20 by Mrs Felicity Haddaway
Everything worked as it should have and the parcel arrived safely. The only improvement would be ensuring track information was kept upto date.
18/12/20 by Mr ALAN BUHL
Excellent service, picked up safely when stated and received in Spain 4 days later
18/12/20 by June
Good price.
Quick delivery
18/12/20 by Margaret Nutter
Sent parcel through Parcelforce on 11th Dec, it is still stuck in this country, it should be in Switzerland by now!!!. Tracking doesn’t work!!!
18/12/20 by John Gale
Very good service
18/12/20 by Timothy Swift
First time using it, amazing service!
18/12/20 by Kaiva
Great service as always. Never use any one else
18/12/20 by Mr anthony kenward
This is my regular 5* review for Parcel Monkey. Always does what it says on the tin. The webpage works properly. If you need help its there. Dead easy.
18/12/20 by Paul Kelly
Im pleased with the service I booked through Parcelforce despite delivery taking over a week; the parcel arrived in good condition, excellent price and with tracking updates provided so I cant complain.
I would use the service again. The delays were probably due to the current coronavirus and are acceptable in this situation.
18/12/20 by Virginia
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