We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Awesome - easy quick and efficient delivery from UK to New Zealand. Recommended
20/12/20 by Customer
Good service & value.
20/12/20 by Richard
Excellent service
20/12/20 by Daniel
Im full of praise for Parcel Monkey. I have used them 5 times in the last 2 months sending things to family in the UK and overseas. The delivery companies they have used - in my case either DHL or DPD, have collected, and delivered on time, and the people have been brilliant. I have recommended to family and friends.
20/12/20 by Peter McFall
Picked up promptly, paper work easy , delivered and able to track easy
20/12/20 by Shirley Lewis
A truly reliable next day service. Thank you
20/12/20 by Toni
Excellent service. It saves me losing time off work to get to post office. Very very fast and efficient. Thank you
20/12/20 by Toni
I have used Parcel Monkey 3 times. The first 2 times were excellent and the parcel arrived on time. The last time UPS lost the parcel. The problem with Parcel Monkey is that you can only contact them by Chat and their response is ALWAYS that "the agent will be in touch with you". It is unclear who the agent is but I assume it will be UPS. I have asked them 4 times what the procedure is for getting a refund and compensation for my parcel contents and they have not answered the question yet. It is a classic case of "Parcel Monkey are great unless something goes wrong and then they show how disinterested they are in resolving any problems".
20/12/20 by Ian W
The process of sending a parcel to Europe was very easy, the prices were very good, loved the home collection, no more finding the depot. The courier was very professional and charming, a pleasure to do business with, the delivery date was 3 days longer than expected but my parcel still arrived within 1 week of arranging pickup. I will certainly use this company again.
20/12/20 by Karen
Everything went like clockwork. Collection on time with no hassle and delivery to France as expected in three days.
Great service at a great price.
20/12/20 by John
Excellent service ... on time .. fragile items all arrived in one piece with no damage. Good tracking with text updates on when to be collected and when delivered. Highly recommend.
20/12/20 by Customer
On time perfect service
20/12/20 by Nikolay Bachvarov
Really easy to get quote, clear pricing and service details, easy to print and collected by DPD on time. Got to destination country at stated time (Italy) where BRT failed to deliver parcel and it is still lost somewhere in the system.
20/12/20 by Ange
Excellent service. My parcel was delivered to Estonia within the quoted period.
20/12/20 by Colin Hirst
Excellent, very reasonably priced service to get our curtains packed up by my parents out to us in NZ. Will definitely be using them again and again
20/12/20 by Kevin Weaver
Very happy with Parcel Monkey. Easy website to use and clear instructions. The only thing I would comment on is that there was no information from Parcel Force as to what time the packages would be collected. Stayed around all day and they were not picked up until 7.30pm. Tracking was ok up to a point.. Two packages, one for next day delivery and one for 48 hour delivery. However, both took 48 hours, which meant the recipient of one stayed around all day unnecessarily. This could have been because of Covid, but some notification would have been helpful.
20/12/20 by Patricia W
This the first time I have used Parcel Monkey. I was recommended the website. I paid 1/3 of the price quoted for my parcel at PO. I sent a large parcel to Sweden through Parcel Force. I will def use again. Also the parcel was collected from my home which worked well for me.
20/12/20 by CarmelCustomer
it would have been 5 stars but amazon not paid my shipping price .Otherwise perfect many thanks
19/12/20 by P Dickenson
Box arrived to my destination wet , open and inside wrapped contents ripped - gutted as they were Christmas presents for family .
19/12/20 by Customer
It was a week late totally useless !!’n
19/12/20 by Daniel hobbs Customer
Perfect service ????
19/12/20 by Iain Hamilton-Cummings
Fantastic from start to finish would most definitely use them again
19/12/20 by Terence Wilson
All I can say was brilliant pick up and delivery will use again
19/12/20 by Linda Killeen
Sent a parcel to the US in the second week of December 2020, it arrived there in the 3 days as stated! Brilliant!
19/12/20 by DJF
Excellent service
19/12/20 by Mr Kalaikkumar Pillainayakam
Excellent service
19/12/20 by Mr Kalaikkumar Pillainayakam
Always a good service.
19/12/20 by Customer
East to use, worked perfectly
19/12/20 by Iain
Good service.
19/12/20 by Customer
Excellent service.
19/12/20 by Customer
Very prompt delivery. Excellent service.
19/12/20 by Customer
Excellent service - really easy to book collections. Competitive rates found; care taken with delivery which was prompt. Photo taken of delivered package and posted on the tracker.
19/12/20 by Purley74
DO NOT USE! We posted a parcel that weights 3.8kg, so it was up to 4kg for pricing. However parcel monkey came back saying it weighed 6.4kg and charged extra. They are fraudsters DO NOT USE.
19/12/20 by RT
One day delay but it is Christmas and my parcel arrived in perfect condition
19/12/20 by Eileen
Excellent service!
Very quick.
Great price.
19/12/20 by Customer
Excellent service and parcel arrived in Denmark within 4 days.
19/12/20 by Elaine Room
Couldnt fault them quick and reliable service
19/12/20 by Customer
In these times, a pick up arranged from home and then an onward delivery achieved within a couple of days has been great for us as a “high risk/vulnerable” family.
19/12/20 by Trevor Watt
Brilliant and easy to use service.
We found the most competitive price and the process was easy from start to finish.
Parcel was posted successfully and good old Parcel Force delivered to France in 3 days.
Really happy. Thank you.
19/12/20 by G Warner
The parcel was collected on time but disappointingly took another 4 days to to arrive.
19/12/20 by Sally Manneh
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