We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Hassled me after the fact
19/12/20 by Craig Garvie
Really good service giving a range of options. Tracking system also excellent.
19/12/20 by Alison Joy Norman
Collection on day specified by charming driver.
Parcel arrived on time, notified by my son.
Easy, and efficient way to ship parcels abroad.
Would definitely use again.
19/12/20 by Jane Smith
Ive sent my parcel 6 days ago, still havent received any tracking details, so I have no idea where the parcel is or if its on track to be delivered. I contacted customer service via email - 72 hours later, still no reply. Ive never had the problem with Parcel Monkey before, so I hope this is a reflection of pandemic and that my parcel will find its way to recipient at some point.
19/12/20 by Nina
Very easy to use. Parcel delivered to EU within a week using DPD. Far better than using Royal Mail which gets parcels as far as Italy and then they sit in a sorting office for two weeks!
19/12/20 by Customer
Worked very well for me.
19/12/20 by Alistair
Fantastic service, all went smoothly and delivery arrived at its destination 24hrs after collection. Very impressed and will definitely use again
19/12/20 by Sylvia C
Brilliant service! Very smooth
19/12/20 by Customer
Great service and price every time!!
19/12/20 by Jeanette Lund
Easy, cheap and quick
19/12/20 by Lorna Brooks
Excellent service. Picked up as per schedule at 4pm from home in suffolk and delivered next day in Surrey. Very pleased with the whole experience.
19/12/20 by Mrs Kumar
Excellent service, very easy to book and use. Service was incredible to France. Took less than 48 hours to arrive, fantastic service, I would definately recommend. Price was also very good and cheap especially to send a few kilos or more.
19/12/20 by M Penfold
Very good service
19/12/20 by Customer
Professional, good price and extremely fast service. Well done.
19/12/20 by Don
Very impressive friendly prompt service. Clear instructions for packaging, collection and delivery. Tracking confirms delivery a little delayed but excellent service every time.
19/12/20 by Customer Kerry
Parcel tracking inactive for over a week, & no one knows where my 15Kg parcel is.
19/12/20 by Philip
Outstanding value for a superbly reliable delivery service. I would strongly recommend this service to everyone. Thanks.
19/12/20 by Miss Claire Maher
Always a safe, fast and efficient service
19/12/20 by Capetown
Well, I don’t normally do these surveys...
But this was great!!
Quicker to the States than parcels within the UK!!
Will use again
19/12/20 by John Roberts
WARNING: DO NOT USE THIS SH*TE COMPANY If I could give negative stars, I would. Booked a parcel to send stuff to family in France: mostly returning their junk to them eg. odd bits of clothing that had been left at ours, books etc. I added things theyd asked for, like all the British essentials: baked beans, cheese biscuits, mince pies, pickled walnuts (? what even are those), other wierd things they wanted. Oh and a miniature bottle of some whiskey, which Id forgotten about as it was wrapped up in something else. A jar of my own precious honey. All these heavy things in a hard polypenco box to protect them. So anyway, parcel arrives a few days after being collected. They asked about the miniature bottle of whiskey, as apparently its not in there. The box doesnt look like its been opened, but eventually we realise there is one whole smaller interior box missing (which is how parcel monkey recommends you to pack your stuff). Obviously its the one that contains the only thing that anyone would bother nicking, the miniature whiskey. So fill in the complaint form (eventually, long process) and then hear back a few days later, have to provide evidence that youve actually packed the missing things. So I trawl around looking for receipts for pickled walnuts etc. And then - GET THIS - while waiting to hear back about compensation for the missing items, I have an email from parcel ape****e telling me that theyre CHARGING ME for not putting the correct weight on the box, as when it went through the initial scanning and weighing process, it weighed 10kg more than Id paid for. So let me get this straight, Ive been faffing about find receipts to prove that somethings been sent, when all the while, theres an actual scan of the contents of the parcel?? And Ive been charged extra to pay for something that hasnt arrived?? The parcel weighed considerably less than the weight on the label when it arrived, as all the heavy stuff had been nicked. To add insult to injury, no compensation possible, as FOOD is on the hugely massive long list of things that compensation will not be paid out for. All I can say is Im just glad I didnt throw good money after bad and pay for extra insurance. Absolute joke of an experience, more frustrating than anything else, so I suggest if youre considering using them, you have a really really hard look at all the items that are not covered by the insurance, and also consider just chucking your own stuff straight in the bin as youll save money and itll be less annoying than dealing with these timewasters.
19/12/20 by Sam D.
Absolutely recommend if sending parcels , tracked right to destination and very quick , within 5 days to usa , kept updated evety step , highly recommend
19/12/20 by julie
We have found this compare site the best yet! The booking is simple and the information clear and easy to follow. We have also found that the prices of the parcel delivery is cheaper than the other compare site we used. I dont begin to understand how this can be the case, but it is! We always use Parcel Monkey to book international postal services. It is perfect: easy to use, efficient, cost effective and comprehensive.
19/12/20 by Nina Young
So far so good. If you are sending within the UK they offer very, very competitive prices. Instead of going directly to Parcelforce, I now use Parcel Monkey and save myself a fortune (still using Parcelforce). So I thank the whole team at Parcel Monkey for buying at such a good price and passing the savings on to us.
Well done.
19/12/20 by Tatiana Long
Brilliant service.
19/12/20 by Customer
Good price, reliable pick up and delivery.
19/12/20 by Customer
Absolutely brilliant, sent 16kg parcel from the north of England to Toulouse in south of France, arrived four days later. Door to door, will always use parcel monkey from now on.
19/12/20 by Mr Anthony White
Best service and price to ship internationally. Highly recommend
19/12/20 by Ricky
Great service, good value, easy to setup a parcel delivery, plenty of choice. My parcel was collected and then delivered on time.
19/12/20 by Steve
Great service in the UK and also I used them to send a parcel to my daughter in Taiwan, which arrived in 5 days!
19/12/20 by Customer
Sending a parcel through Parcel Monkey is dead easy and loads cheaper than going direct to the Post Office. The site is intuitive to use. Both myself and the recipients were fully informed of the delivery schedule and could track its every move. Brilliant service, I will definitely use them again.
19/12/20 by Liddy
Great fast and easy service with some big savings what more could you want
19/12/20 by Moko
Parcel arrived next day , no issues and straight forward booking and collection
19/12/20 by Customer
I used this for a parcel to be sent to germany , it was easy to print off the labels & just hand in at the post office!! Also great she could track it from her end.I would say the parcel seemed to be at the "hub " for a few days & didnt arrive in the time it stated but once it was delivered to germany it was delivered the same day! definitely use this website again.
19/12/20 by christine
Collected on time and delivered to Ireland 2 days later. Very impressed with all elements of the service.
19/12/20 by Stephen
Excellent from collection to delivery, great price too.
From UK to Denmark, thank you
19/12/20 by Joyce Fisher
I used DX for 2 important parcels i triple wrapped to keep them safe, the driver was friendly , he came with a label and they were both delivered in perfect condition within 24 hours , superb service and price , i highly recommend them .
19/12/20 by Martin Evans
Excellent service from Parcel Monkey and DPD. Two parcels were collected exactly on time and delivered to Paris just 48 hours later. Would definitely recommend and will use again.
19/12/20 by Jo Corlett
Superb once again
19/12/20 by Ian Moffat
Everything was made so easy for me. So pleased to have my parcel collected. It was collected on the Monday morning and the recipient emailed me Tuesday to say it had arrived. How efficient is that??
19/12/20 by Customer
Excellent no problems at all
19/12/20 by Richard Bradley
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