We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
Awful service. Wont deliver my parcel and are charging me to get it back after already taking £40. You say it has a battery in it and but it doesnt?!? SCAM
17/12/20 by ben connor
I cannot say as the parcel hasnt yet been delivered in Australia. In Europe I find Parcel Monkey excellent
17/12/20 by CAR
Didn’t give a time for collection but tracked and delivered perfectly
17/12/20 by Customer
Once I had registered it was easy to find the right carrioer. Information required and updates were all suitable.
17/12/20 by J Willard
Competitive pricing and easy process. We have used Parcelforce through ParcelMonkey.
17/12/20 by Florence
Absolutely shocking customer service. I paid for a item to be sent but immediately realised the weight may have been wrong. I took the advice of the customer service advisor to rebook with the new weight and they would refund me within 3-5 business days. This didn’t happen! As you can only deal with them through their messaging portal I raised the query with them. They apologised for the delay and would send payment. That also didn’t happen. We are now on 9 days. Sent another message to their complaints team who said they would investigate the delay. Hours later through the messaging portal I received correspondence saying A. We are offering you a refund of said amount and to confirm it within 14 days. (I confirmed immediately) B. On the back of that “your refund will be completed within 24 hours” C. Refund was successfully completed.....amount sent to original card. Click here for a printable receipt. Over 24 hours later and the refund still wasn’t there. I also checked with Visa through my bank and there wasn’t even a pending payment. So they can offer cheap delivery, but their service is even cheaper. NEVER EVER USE THIS COMPANY FOR ANYTHING. There is even a Facebook page dedicated to their poor service.
17/12/20 by DVX
Great service
17/12/20 by Gary Robbins
Picked parcel promptly kept track of it all the way.Did get delayed the other side but maybe expect this due to covid.The price is amazing.Have used few times now and always good service.thank you
17/12/20 by Jan Tildesley
I have had the worst experience ever with parcel monkey. I sent a parcel abroad on 6th November to Pakistan with some items that my aunty ordered and some were a surprise for her. I paid to have my parcel picked up by DPD from my house due to being in lockdown. The delivery took a long time to reach Pakistan. I am currently having issues with the parcel reaching the delivery address (is it showing as delivered since a month and a half) but actually it is in another city 1000s of KMs away. I have been sending messages to parcel monkey for a month now but I keep getting the same response of they waiting for a reply from the courier and will be back in touch and majority of the responses are the same and I am tired of it. My query is not being dealt with properly at all despite me telling them that this is an expensive parcel. I had to find the number for the DPD office in Pakistan and my aunty, bless her is the one who has been talking to DPD from Pakistan. Not happy with the same responses and not any actual help at all. Worst postal experience ever and will not use parcel monkey again.
17/12/20 by H Tanvir
Not quite next day but delivered first thing on day 2.
Collected at the appointed time and adequate tracking data. Well dome Parcel Monkey and DHL.
17/12/20 by Robert J Harding
Easy to use and very accurate.
17/12/20 by Adina
Excellent service and cheaper than other comparison sites
17/12/20 by Andreas
From start to finish all aspects were trouble free.
17/12/20 by Mrs Sheila M Johnson
Booking and collecting was easy my parcel was collected 5 days ago only update I can get get is in hub it is going to Southern Ireland the time frame of 3-5 days is false as apparently it has not left UK yet so I am worried it will not get to my family in time for Christmas. Please give correct info and easy way to contact you . Very disappointed
17/12/20 by Louise Duggan
Fantastic fast service from DPD through Parcel Monkey!!!
I sent a parcel to Taiwan and was told that it would take up to 7 days, by day 4 it had been delivered in Taiwan. Thank you.
17/12/20 by Geoffrey_Sculthorpe
Straight forward to book the service, asking the relevant questions only, not more not less. Thanks!
17/12/20 by Rocio
Efficient, hassle free service. Would definitely use again and I highly recommend.
17/12/20 by Mandy
A superb service. From collection to delivery, I was able to check progress of parcel. All for a very competitive price.
17/12/20 by Dennis Matthewson
If I could give no stars I would! My parcel has been missing now for 6 weeks!!! This was a expensive parcel that I needed to return and get a refund for but now it seems I will lose my refund and have had to pay this ridiculous company money for losing it!!!
17/12/20 by Rehana Khan
Excellent service ????????????
17/12/20 by Customer
Brilliant, so easy my parcel arrived in Berlin on the day expected. Great service.
17/12/20 by Olga Acton
I wish I could rate them lower, booked a parcel collection and delivery to Australia, they never showed up and won’t refund the £60 I paid for the non existent service !! Absolute scam
17/12/20 by sara Paleschi
Great service as usual ????
17/12/20 by Mr Tim
Very reliable parcel platform and very cheap. I just sent a parcel to Portugal with Christmas gifts for my family and Royal Mail was asking me just over £37 as the package was over 2kg, so I went to Parcel Monkey and got it delivered for just over £17, an amazing saving of £20. And considering it was during the Christmas period, Im amazed with the delivery time, it took 5 days only to arrive. I totally recomend Parcel Monkey.
17/12/20 by Celia M
Well Done, parcel arrived on time and was delivered with care .
17/12/20 by Sharon Gull
Great service, very efficient! Easy to track your parcel from door to door and competitively priced. Will continue to use!
17/12/20 by Abigail
Delivered parcel on time and without fuss. Excellent! After Parcel Force lost two parcels bound for delivery to the same address in Portugal, I’m pleased Parcel monkey /DPD could manage what they couldn’t. I will be using Parcel Monkey from now on.
17/12/20 by Mr Powell
I paid extra for my parcel to be delivered in 5 days to Ireland, its now 10 days and it hasnt even reached the depot yet. I know its the busiest time of year, but surely they should be prepared for that. I would not use again.
17/12/20 by Suzanne Millar
Excellent service as usual
17/12/20 by Customer
Website easy to use. Parcel collected on the right day and delivered the following day. Always use Parcel Monkey to get the best deal.
17/12/20 by Tina
Easy to use , good price having been let down by another provider I was pleased with the service received by Parcel Monkey, package took longer to arrive but that was due more to the volume of post being sent. The tracking was very useful to know the whereabouts of the package
17/12/20 by John Shine
Used a number of times for overseas parcels. Easy to use, great info and competitive prices
17/12/20 by Customer
The service and speed all good as usual but the firm filing is enough to make you go elsewhere The hooves of contents FDs I is bewildering and to move on your forced to lie
17/12/20 by Customer menzies
Used to ship a picture frame, I acknowledge that this is on their list of items which cannot be protected by compensation, despite this I labeled my parcel clearly as fragile and included a description of the item and a request for delicate transit in the courier notes however the frame was delivered smashed and broken
17/12/20 by Customer
I sent 2 parcels Uk - Romania and they arrived very late, one arrived one day and the other the other day although they were sent together. I had to call the call center where I stayed for a long time for someone to answer me.
17/12/20 by liliana
Always happy with price and service highly recommend
17/12/20 by Helen Fletcher
Appreciate your super fast delivery to Germany ????????, definitely will post again with your company
17/12/20 by viktorija
I have used this service multiple times and have no complaints.
16/12/20 by Laura Mclaughlin
Two parcels sent to France and delivered safely
16/12/20 by Geraldine mcGlasham
Great prices, super fast delivery to Germany. Absolutely happy with this service
16/12/20 by Katsiaryna Remezene
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