We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Excellent service
19/12/20 by Customer
Excellent service. Collection, tracking and delivery all went very smoothly. Website easy to navigate and clear instructions throughout.
19/12/20 by Helen
sent 7/12. supposed to be 6 days max. still not arrived.
19/12/20 by william browning
The value for money is great and the only reason (as always) not to give 5 stars is that the final delivery to our home never, ever happens. Instead the parcel is always delivered to a local collection point, usually a day later.
Special thanks to PM / DPD this time, as the delivery (to pick our up point) was exceptionally fast (just 48 hours) despite the reported delays due to Brexit + Covid. Well done. Just need to fix the final delivery fiasco to earn 5 stars.
19/12/20 by David
Great service, easy, and right on time.
19/12/20 by Customer
Great service and is simple to use, I sent a Parcel to Switzerland which is a hard thing to do but Parcelmonkey made it easy, parcel arrived in 5 days as promised and the price was very good.
19/12/20 by Ali
Parcel Monkey provides a very good parcel delivery comparison service. They are usually very quick at replying to any queries as well. There are also reasonable prices for the various courier services as well.
19/12/20 by John McWilliams
Smooth transaction.
Delivered within timescales.
19/12/20 by Bernie
I did not receive any notification parcel was dropped off
19/12/20 by S Daniel-Smith
Excellent to be able to compare different providers. Only reason it wasnt 5* is because I had no indication of when my parcel would be picked up by Parcelforce.
19/12/20 by Kirsty P
Never used Parcel Monkey before so was a bit apprehensive as it was a family heirloom I was sending abroad. The link through to DPD was good but slight conflict of information and was concerned when recipient was supposedly messaged by DPD for a further payment before delivery. This was a scam so not sure how they got recipients details. We ignored this as we realised parcel had not even reached its destination. Great price and would use again.
19/12/20 by Chilligilly
Very simple, very quick interactive site. Cannot fault ParcelMonkey
19/12/20 by MB
Great service that is easy to use. Great price. What’s not to like?
19/12/20 by Nick Cakebread
Excellent service.
Easy to use Service and very quick delivery.
I have already recommended to a few friends
19/12/20 by Vera
Very reliable and information provided while item was in transit and whwn delivered
19/12/20 by Customer
Everything on time and perfectly
19/12/20 by Customer
Excellent value, great service. Very quick to respond to queries and everything has always gone smoothly. Have recommended to others, whove also been impressed.
19/12/20 by Elizabeth
Brilliant service as usual. Clear instructions and good price.
19/12/20 by Charlotte Edmonds
I’ve used parcel monkey several times & cannot rate them highly enough.
You simply put in your parcel dimensions, weight, post codes etc & choose a company to use.
For a parcel heading from North Yorkshire to London we chose DHL. The parcel was picked up last Monday afternoon & delivered the next morning!
Brilliant service & very cost effective.
19/12/20 by MRS LENA RHODES
Placing order easy and good value. Wasnt kept updated once the item had been posted though, that would be the main improvement needed.
19/12/20 by Customer
Great service. Would use again.
19/12/20 by Samantha
Only took 3 days to arrive in Portugal from UK. Great service.
19/12/20 by Customer
Very good service - great prices for international and national courier service at this very busy time!
19/12/20 by Kevin Troy
Good prices, easy to use.
19/12/20 by Customer
Incredibly quick delivery - from UK to Germany in 3 days:) to Lithuania in 4 days! And just before the Christmas! DPD is the best option!
19/12/20 by Customer
Sent a large box parcel to Sweden. Only took 5 days and arrived in excellent condition. You were able to track its journey too. Will certainly use Parcelmonkey again!
19/12/20 by Catherine Dowlen
Excellent service. I used Parcel Monkey twice in the last month. Once to send a parcel to Denmark from Edinburgh via Parcel Force. It was collected Monday as arranged and arrived Wednesday safe and sound! The second parcel went to Spain the courier was DPD. I dropped it off Friday to be collected from drop off on Monday. The parcel arrived at destination in Spain on Saturday. I could trace both parcels via tracking. Great value and i wouldnt hesitate to use Parcel Monkey again.
19/12/20 by MarianneWheelagahan
Good service and a great price. The post office wanted £62 against under £15
19/12/20 by Ian
My experience with Parcel Monkey was very good. I saved about a 3rd on price compared with PO. My large parcel went to Sweden I used Parcel Force via Parcel Monkey Im not sure how I would feel about using a less well known company. Also they picked up from home which was helpful for me.
19/12/20 by Carmel Bending
Used Parcelforce 48 option which was much cheaper than paying direct, plus the insurance option was very reasonable compared to other websites. The parcel arrived bang on time despite all the media reports saying huge delays due to Christmas - recommended and will certainly use again in future
19/12/20 by Andrew Payne
The website was easy to use, good instructions on how to send the parcel and site felt secure for payment. You were kept informed of collection times, which was on time, and delivery was advised as being late but wasn’t in the end. Overall highly recommend this service, in fact I have already. Thank you Parcel Monkey
19/12/20 by Mrs.Hewlett
First time I had used this site. Very easy to navigate, excellent contact by email at each step of the process. Have recommended to all my friends and family!
19/12/20 by Mrs L Boyd-Bell
Reliable and great service.
19/12/20 by Customer
Not so good! Only one parcel has turned up!
19/12/20 by Stephen
Fast effective reliable and efficient ! Thank you !
19/12/20 by Lilla
Great service
19/12/20 by Mark Truman
Have used Parcel monkey every time I need to send parcels to my family abroad,
Cannot be faulted on price but tracking is always a problem.
I have used them for 7 years this is the first year my parcels have arrived on time.
Customer service do their best but have their limits in finding parcel that have not been delivered.
My parcels are always over 15kg and I can only pick parcel force which is normally the people causing the problem to be fair.
This year I expect bother due to restrictions in Germany and uk but it was the easiest no problem delivery .
Picked up late Friday delivery made Wednesday in two different cities in Germany.
Based on previous deliveries I would have given them 2 stars but all good this year let’s hope it continues.
19/12/20 by Finn's Oma
Booked Sunday, collected Monday and delivered Tuesday. Excellent service!
19/12/20 by P jean
very easy to use - great tracking
19/12/20 by Rosie
Speedy efficient service
19/12/20 by Karen
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