We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
Have used Parcel Monkey several times now. Very competitive cost compared to direct quote from courier organisations. This time, delivery was advertised as 3 days although it actually took a week however I do accept it was middle of December and I was still able to track where the parcel was. Appeared to be exported within 1 day of sending but it then took about 4 days before it appeared in the delivery country - maybe it was going by road and was held up when the ports were busy in December. Once in the delivery country it was then delivered to the address within a day. Would be happy to use Parcel Monkey again in the future.
16/12/20 by Stuart, Lanarkshire
Fast, efficient and reliable
16/12/20 by Karim Hassan
I paid for a 3-4 days delivery and it took 10days... I asked for some of the money back, a voucher, something! Unresponsive!
16/12/20 by customer
Did what I wanted
16/12/20 by Mr Antony Ferguson
Very happy, service very quick ????????????
16/12/20 by Lucia Gmitterova
Absolutely satisfied with the service and amazing how quickly it got to. Copenhagen from England
16/12/20 by Customer
Brilliant service as always. Would thoroughly recommend
16/12/20 by CollectPlus Customer
I panicked a bit because I sent two parcels at the same time and one was a day early and the second one that I am reviewing was a day late, I’m still pleased that the parcel got there when it did because being so close to Christmas it was still a good service, I would give 4 and a half stars if I could
Maddie
16/12/20 by Mrs Madeline Gowler
Hi I sent two parcels and one arrived a day early and the other a day late so this is the early parcel that deserves the 5 stars I have given Maddie
16/12/20 by Mrs Madeline Gowler
good and quick service
16/12/20 by bryan llewellyn
my recommendations are very good Thank you good team
16/12/20 by GABRY
Easy and simple no problems
16/12/20 by John
Absolutely fab prompt pick up and quick delivery the other end will definitely be using again
16/12/20 by Sarah Arnold
My parcel was picked up promptly by a polite friendly delivery man and was delivered to the south of England in about 30 hours.
16/12/20 by Mr Joseph Mcdermott
My sister used parcel monkey to send me a Christmas parcel to Antigua. 10 days later it still hasnt even left the UK. Shes trying to get it back to send with a friend travelling out to Antigua and the communication is dreadful. Disappointingly it wont make it to Antigua for Christmas. We just hope it gets returned in time to come out with a friend but that doesnt seem likely at this point either. Dont use them.
16/12/20 by Kat
I recommend! Everything smoothly and quickly.
16/12/20 by Customer
Absolutely amazing. Did exactly what they said. Price was great aswell
16/12/20 by Julie
Thank so much for a superb service. I appreciated that Dpd gave me a hour time slot and arrived on time. The large box was delivered safely to France. Thank you Parcel Monkey.
16/12/20 by Gylla Magee
Reliable site providing comparative access to a range of courier service. I use it all the time. Excellent.
16/12/20 by Barney
Superb service..... AAA
16/12/20 by Mr McCauley
Great, efficient.
16/12/20 by Customer
Everything was booked and confirmed easily. My parcel to Sweden was picked up from my house and did arrive on the 5th working day. The only glitch, again, was that it was sent to a collection point and not to destination address. All in all very good but wish the partner agency in Sweden was as good as the UK partner.
16/12/20 by SUSAN CARTER
Absolutely disappointed, sent package to Europe and half of things gone missing from the package. Someone who has little girl has stolen all contents that were meant for girl, pink blanket, dress, nuttela, crisps and other nice bits. They went through a trouble to wrap package back up just like it was. They went through very carefully and picked exactly what they wanted. I wouldnt use this company ever again. Its disappointing and discrase. When I contacted the company I had no response. Cant believe people steel when they deliver. I gave 1 star cos you cant give 0. Its awful and I feel so disappointed . Be careful and dont get burn like I did dont use it!!!!!!
16/12/20 by Daniela
Easy to use, clear pricing, did what it said it would do. Brilliant
16/12/20 by customer
There is no way to claim with this company. They just go round in circles. I am not able to contact the courier company as they apparently can only do this on my behalf. 8 weeks later the response is we will update you when the courier responds. They have lost 3 out of 7 parcels I have sent.
16/12/20 by alex speers
Disgusting communication my suitcase has been lost since 24th November.....till today 16th December, going around around asking me the same questions, ...I will never ever use them again.
16/12/20 by Zelda
Amazing service from start to finish
16/12/20 by Rich k
Good service although more expensive than my last parcel to Australia would use again parcel arrive in australia on day 7 as pledged thank you
16/12/20 by Customer
Always excellent service . All companies supported by parcel monkey are reliable . Service much quicker than using the post office directly.
16/12/20 by Customer
WE have used Parcel Monkey many times and been very happy but this time our parcel ( containing gifts - not precious financially but in feeling ) for our son and daughter in law who we have not seen for a year. I understand the problem is with the courier but it seems impossible to find out how to contact them. I did finally manage to get through to a person at Parcel Monkey and was given a number in Italy which does not work. If anyone knows how to resolve this sort of issue I would be very pleased to know.
16/12/20 by JacquiCustomer
Excellent on time international
16/12/20 by Customer
Great service
I have been using the service for a while
Amazing customer services
16/12/20 by Rosi C
As ever, reliable and speedy.
16/12/20 by Customer FK
Fabulous service at great, discounted prices! Very clear, easily understood website too.
16/12/20 by Angie
This is an excellent service, really easy to book a parcel and half the price of booking direct with parcelforce.
16/12/20 by Keith Beckett
I found this company absolutely amazing,great service will definitely use them again as was so easy to use . I have recommended them to loads of people.
16/12/20 by KERRY STANLEY
Worse than ever. I have sent parcel to Greece on 5/13. Now, 16/12 still has not been exported and not even given a proper reason for that. Even if its Christmas is still totally unacceptable. No excuse for not giving updates . Was sent early to be on time and I dont even know where it is
16/12/20 by Eleni
Great price and it got to the recipient quickly with no problems. Fantastic service compared to others I have used. Thank you for making us look good!
16/12/20 by Mrs Hester Hammond
Will never use this Company again parcels were lost and only received postage back No help to try and find the then the customer accused me of not sending them in the first lace x
16/12/20 by Customer
Good service and very easy to use website. Reasonable rates for posting packages abroad. I paid for 3 day delivery which unfortunately took 7 but other than that, excellent service and will use again.
16/12/20 by Maria
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