We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
I always use this company, they are fast,efficient and trustworthy
16/12/20 by Customer
Great service, delivered when said .
16/12/20 by Mark smith
It was great that was able to organize and have the parcel delivered to its destination. Thank you for all your help.
16/12/20 by Zuzana Kovacsova
Repeated messages, parcel booked 5 weeks ago, been lost almost 4 weeks, claim opened as they lost parcel. All hoops jumped through with descriptions pictures, and had paid full insurance, and they are now ignoring me it looks like the only option is to go via small claims as they simply dont care. I have stopped using them as service has been a total nightmare
16/12/20 by J.J. Nugent
A good website and service. I do think that some wording coyld be better, more simple or better understanding of extra insurance costs and aslo delivery exemptions. Download of lable was fine and easy. An email or text would have been good just to know a courier was on route for pick up. As waited anxiously all morning and afternoon. Was getting worried it was not going to be pick up on the day i had chosen or they would come later evening. Did arrive 4pm which was a relief. Tracking service was good. So was great to know where my parcel was and when it arrived at destination. I just dont know though i what condition, as couriers do tend to poke holes in packing to hold it. I hope all was well.
16/12/20 by Naomi
Excellent service. You can compare all the options for posting really easily.
16/12/20 by Mike Paget
Another excellent collection and delivery
16/12/20 by Rob
Your service stinks, sort it out
16/12/20 by User12
Never had any problems with Parcelmonkey - always excellent service and communication
16/12/20 by Customer
Sending a christmas parcel from the uk to the netherlands ,its arrived within the 2 advertised days ..
No complaints , great service
16/12/20 by Sender
Great service, parcel to my son in the US arrived in 4 days.
16/12/20 by Mr DL
Great price, great service, never knew this service existed, will definitely use Parcel Monkey again and recommend to everyone I know
16/12/20 by Mr. Michael Naven
Excellent service, very pleased,
Thank you
16/12/20 by Amanda
Great service,no complaints,will use again and recommend.
16/12/20 by Mrs James
DHL did not turn up . The driver advised he had nothing on his screen to collect.
16/12/20 by customer
Economy Int. by road. Superb service
16/12/20 by Michael Brown
Have used parcel monkey loads was a bit worried about a parcel delivery to Denmark this time but they answer every email and all problems are solved very quickly wouldn’t hesitate to use again excellent service
16/12/20 by Jo walker
They have still not received there parcels. It was taken to p.o. 1 week ago
16/12/20 by Jackie
I had expected the parcel to take 4 or 5 days it took 8 but at the moment everything is a bit crazy
16/12/20 by Maria
Great service. My parcel arrived in Germany quickly and for a very good price
16/12/20 by alison fenn
All very easy, I dropped parcel to shop nearby, half the cost of Royal Mail and parcel arrived at destination in good time. Very satisfied.
16/12/20 by Customer
Large parcel sent to Germany pre-Christmas was delivered earlier than I thought and in good order. Delighted with service from Parcel Monkey and much more cost effective than the Post Office I will use them again with pleasure.
16/12/20 by Natalie Bogod
Value for money!Nothing outstanding but your parcel will arrive to where was send!Still waiting for mine to reach Berlin,Germany!
16/12/20 by Gheorghe
Great we always use you, We have done for years great prices magic service. Merry Christmas and a happy new year to you all.
16/12/20 by Mrs Langley
Brilliant service! All on time. Highly recommend
16/12/20 by IWONA
Great Service
16/12/20 by Customer
Easy to drop off parcel and super quick deliver from UK to Spain with tracking the whole way. Would definitely recommend
16/12/20 by Customer
Everything was perfect and smooth even in these difficult Christmas time and with covid: Excellent service and excellent DPD shipping
16/12/20 by ivano
Very affordable, affidable and fast.
16/12/20 by pietro mingione
parcel monkey as ever came up with the best prices for sending my parcel. the site is easy to use and updates are so easy to check. WELL DONE YET AGAIN PARCEL MONKEY
16/12/20 by ruby
Fast, efficient friendly service
16/12/20 by Ebay
The initial process was seamless. We then received a text advising the frame in which the parcel was to be collected. However, they never turned up. We were not advised by text but email that it was to be later in the afternoon.
Putting that all to one side the parcel was delivered the following day on time and undamaged.
We will be using this service again and would highly recommend them.
16/12/20 by Robert
Good service, convenient drop off locations and able to track the parcel all the way to Dublin with regular updates. In the past Royal Mail and Irish Mail between them have taken over twice as long and has cost more.
It’s Parcel Monkey for me from now on.
16/12/20 by Bill P
Great service, only thing ,they did not give us a window to when they would collect , so missed first day pick up. next day was fine I waited in quick and efficient service at both ends.
16/12/20 by neil
No issues very satisfied with the service. Will use again.
16/12/20 by Mr Geoffrey Butler
First class service. Picked up Thursday and arrived in France on Monday. Very efficient.
16/12/20 by Stella Holifield
Excellent service. Very easy to use, great price, and my parcel of fragile items arrived the next day totally intact!! Well done!
16/12/20 by C White
collected when said and delivered when expected will use them again.
16/12/20 by Christine Loftin
Very efficient service; thank you!
16/12/20 by Alison
Very fast and efficient service.
Could not fault easy to navigate the site. Simple instructions.
Thanks ????
16/12/20 by Mrs Susan Chandler
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
