We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
Fabulous service from Parcel Monkey, so helpful from start to finish. My parcel was collected prompt on arranged day and I was able to follow its journey through to delivery from one side of the country to the other, all within twenty four hours at a very reasonable price. Will definitely use again and highly recommend Thank you Parcel Monkey !
16/12/20 by Chris
My Box got safely to Uganda all ready for Christmas + a 1st Birthday for my youngest Grandson. Thank you.
16/12/20 by Kate Rachel
very good service.
16/12/20 by Mr Hudson
excellent service A***
16/12/20 by customer
Easy booking, easy drop off, delivered in time within Europe. Happy!
16/12/20 by Suzie
Picked up and delivered to New Zealand as ordered no problems.
16/12/20 by Customer
excellent service would use every time going forward.
16/12/20 by Anita
Excellent service. Parcels were picked up from my front door and delivered abroad 5 days later! Highly recommended! Keep up the great work!
16/12/20 by AM
Usually good but 2 parcels sent to Scandinavia recently (Norway and Denmark) took ages to arrive at their final destination.
16/12/20 by Adrian W
My parcel was not delivered, apparently it was delivered but I think to the wrong address. No Christmas presents for my parents
16/12/20 by Cindy Maddern
Excellent ,delivery on time ,5 stars.
16/12/20 by Customer
Collected and delivered as per the requirements.
Good service :)
16/12/20 by Ben
I got a very good deal with Parcel monkey. I saved more then half price. Its said my parcel is going to arrive in 3-5 days and it did. Im very satisfied with the service. Would recommend it.
16/12/20 by Zsuzsanna Csik
Good for finding a variety of delivery services and costs - but then pass the buck if there is a problem. My parcel has been stuck in the UK for the past 11 days - and still no sign of it beingYour parcel is being prepared for export and will soon be leaving the UK. Today is 16/12/2020 Item tracking history Date Time Location Tracking event 4/12/2020 21:30 International Hub Prepared for export 4/12/2020 2:05 International Hub Sorted for export 3/12/2020 19:37 Stoke Depot On route to hub 2/12/2020 14:01 Stoke Depot Collected delivered to the address in Greece.
16/12/20 by Carole Daniels
Perfect perfect
16/12/20 by Gabriella
We took our parcel that was meant to go to Spain down to the dpd drop off. It was due to arrive in Spain in 5 or so days ready for 2 big family birthdays. A week later We checked the tracking and it said it was still at the drop off (dpd). We contacted parcel monkey to complain as it should have been in Spain at this point to which we received the same generic response each time over the period of another week apologising for inconvenience and not much else really other than saying they were chasing the courier who never responded for over a week. In the end given that the big birthday was missed we went down to the drop off to find our parcel still sat on the side. No dpd collection and parcel monkey hadn’t spoken to the courier or the shop. We took our box back and asked parcel monkey to reorganise a new courier at their expense given this parcel was now 2 weeks late in being delivered, had missed the deadline and we were now a week before Christmas and out of pocket. We got told we’d get a refund and no compensation for this error. Massively unimpressed, the least they could have done is rearrange the parcel to be delivered at their expense given the mistake and given we are still out of pocket trying to chase a refund with the parcel in our house not in Spain.
16/12/20 by Olivia
Very easy to use,
16/12/20 by cheryl Allen
So pleased with parcel monkey.. saved me a fortune in sending a parcel to Germany..cost a third of the price of going direct with Parcelforce and it arrived super quick. Totally recommend to anyone and everyone. Thanks parcel monkey :)
16/12/20 by Abi S
why would anyone use these people, they dont have a phone line and quote you a price initially then when you add the details the price always goes up, then afterwards they charge you extra due to so called volumetric weight thats why we use another courier now
16/12/20 by David Brooke
Brilliant service, parcel was collected and delivered on times given
16/12/20 by customer
Excellent. As always.
16/12/20 by Katy
Parcel monkey was easy to use and very good prices. My parcel was pick up and delivered to France on time and intact. I will use it again.
16/12/20 by Michael Strapp
All good, happy customer
16/12/20 by JAMES THOMAS CONNOLLY
I sent a 20kg parcel from UK to remote part of Spain, the parcel was collected promptly, notification sent to the recipient and arrived at the address in Spain after 5 days.
16/12/20 by Customer
As always, Parcel Monkey were efficient, safe and competitive.
16/12/20 by Tony Mayell
GREAT SERVICE
Leeds parcel arrived at its destination the following day of pick up.
Germany parcels are now in Germany, took just under a wk. Im sure they will be at their destination by the end of this wk, or beginning of next wk.
16/12/20 by Customer
Really easy service to use and really clearly explained on the website, parcel collected on time and delivered on time as well. Only issue I had was having to run round and find a printer to print the label, having the ability to have a parcel collected/dropped off without printing a label at home would be fab.
16/12/20 by Jade
Reliable and efficient
16/12/20 by Mr Berman
EXCELLENT!
Parcel taken very promptly and kept up to date throughout the whole process.
Was sorted within days, staff extremely friendly, and the website is so easy to use.
I will be using Parcel Monkey in future!
16/12/20 by REBECCA
Fantastic service! I needed to get my Christmas parcel from Sussex, to my grandson in deepest rural Ireland. It was collected exactly on time and got to its destination in less than 48 hours.
I do not know how they did it!
I’ll certainly use this service again.
16/12/20 by Elaine
This was a very smooth experience. There was a problem at reception and it was easily sorted and properly communicated by PM. thank u!
16/12/20 by L C
Always excellent value and speedy delivery. A 5kg parcel to Australia has taken around 5 days (including a weekend) for door-to-door service. Website is easy to use and labels and customs forms are received promptly. Tracking and communication are efficient.
16/12/20 by Jennifer Parker
Perfect service everytime
16/12/20 by lottie07
Parcel still not deliverd no update on tracking tool since 11/12
16/12/20 by Customer
Great comms and the parcels were delivered on time.
16/12/20 by Hannah Jewkes
parcel was dropped off at collection point on the 7th, sending christmas presents to Ireland, was told 2-3 days delivery. last update was on the 10th to say it has left the parcel centre, and there has been no tracking update since, it is now the 16th and still have no idea where the parcel is or when it will be delivered, wont be using these again
16/12/20 by Nick Lindsey
I am very satisfied with your service,the parcel was picked up by the driver at the exact given time and he was very friendly,the parcel should have been by my daughter on the Friday and was delivered one day earlier,I couldnt ask for a better service,you can be sure of my continued clientele and my advertising your services to my friends
16/12/20 by Customers
Find the best and cheapest way to send your parcels
16/12/20 by Brian Allen
Did what I asked and simple to use, thank you
16/12/20 by Mrs Elizabeth Harris
Easy drop off system and parcel arrived as expected in good conditions. Nothing else I can ask for.
16/12/20 by Customer
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