We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Easy process, good price and delivered to remote part of France exactly as promised.
18/12/20 by Roger Scrivens
Excellent service. Picked up parcel on time and delivered quickly.
18/12/20 by Christine MacKay
I dropped off my parcel of Xmas gifts for my 2 Granddaughters who live in Germany and 7 days later the parcel is still in the UK Not impressed
18/12/20 by Steve W Barlow
Very good service ????
18/12/20 by Customer
I have used this service three times in the last month. In all circumstances the parcels have been delivered without any fuss or drama. I certainly recommend Parcel Monkey and will use them again. Very satisfied.
18/12/20 by Brian Edwards
Excellent. Always excellent!!
18/12/20 by sarah smith
Great service and process.
18/12/20 by Customer
Searched the internet for carrier to deliver some documents to the USA and Parcel Monkey’s quote was competitive and there were many drop off points close by. Their description matched the whole process and goods were delivered exactly as quoted. Well done.
18/12/20 by Colin Michael Clark
So Pleased!!
Great service and very reasonably priced. Would definitely recommend.
18/12/20 by Jules Goodger
Awful experience using Parcel Monkey. They managed to stick a completely different address on my package, despite it being VERY clearly labelled. Christmas parcel hasn’t even left England yet but is now on its way to France, and is apparently impossible to intercept. Meanwhile I have received the package intended for France. Customer services completely unhelpful.
18/12/20 by Annoyed
Items picked up as scheduled and delivered and received in full, without any damage. Competitive price, good service.
18/12/20 by Nandor
Good comparison between parcel services, easy to use and clear instructions! Just what I needed to send Christmas present parcels to the US! Thanks!
18/12/20 by Jen
Website very easy to use. Just enter locations and several different options are listed. Pick the one that suits best and fill in addresses.
Easy to use dashboard to track parcels.
18/12/20 by Majbritt
Great speed of service and will use again for sure.
18/12/20 by Nathan
Hi, one of my next day delivery is not just being delayed but I am getting absolutely rubbish replies from both Parcelmonkey and Courier. Needless to say, I wouldnt be using them again.
18/12/20 by Amarjit Kapur
I have used DPD via parcel monkey for a number of parcels. 3 out of 4 times used they have provided an exceptional service. In sending parcels to France relatives have generally received parcel with 3 days of collection from UK. I will continue to use parcel monkey after a false start.
18/12/20 by Marion Wilkinson
Posted in good time for Christmas and all presents arrived safely within four days. I choose parcel monkey every year and its so easy I wouldnt use any other company.
18/12/20 by Welsh girl
Love this service, door to door, no hassle. I have so much confidence that my parcels will arrive. The system is simple to operate and the drivers are welcoming. Fantastic service.
18/12/20 by Janet Olivia Cox
Excellent service again from Parcel Monkey! DPD picked up my parcel, second one in two months, on the arranged date and time in the UK on a Thursday morning, and it arrived at its destination in Austria on the following Monday morning, brilliant! I will definitely use Parcel Monkey for my Grandsons Birthday and Christmas presents again next year . . . thank you!
18/12/20 by Customer Pamela D
No problem with drop off and delivery quick and on time thank you
18/12/20 by Paul Furner
Great service at best price. Successful delivery of Christmas parcel to rural France in one week.
18/12/20 by Glasgow to Newcastle Customer
Straight forward and clear website.
Really easy to use website and I was very very happy to be able to track my parcel all the way to its destination.
I have used them before and I am happy to use them in the future for all international shipping.
18/12/20 by Benzer Fernando
Great. Collected on time, delivered on time aand in good condition.
18/12/20 by Pat Rhodes
Another easy transaction. Delivery in France went without a hitch too. Sue from Devon
18/12/20 by Customer from Devon
What can I say, easy to book, easy to track - what more do you need.
Always within time limit given, been really impressed with both consignments I have sent out to Canada for Christmas. Delivery was excellent
Would highly recommend
18/12/20 by Mandy
I needed to get a package to my grandson in Spain for Christmas as he’s not allowed home. It was an easy process to book online. Dropped off on Friday and it was delivered on Wednesday afternoon. Really couldn’t expect better. Will use again in future.
18/12/20 by Neil MacGowan
I am very satisfied with the service, highly recommended.
18/12/20 by Customer
The parcel I shipped was due to be delivered to my elderly, disabled father-in-law directly to his home address in Spain but instead its been delivered to a "collection point" - no idea how he is going to find this or get there to collect his Christmas presents! Disappointed.com.
18/12/20 by Mrs B
Super speedy delivery with no problems whatsoever. Thank you!
18/12/20 by Mrs Davies
Prices are competitive and the service excellent. I sent a parcel to Italy which is a country with a notoriously hit and miss postal service and it arrived in under a week. Ive used Parcel monkey in the past and will definitely use them again. Brilliant service!
18/12/20 by Irene
I was given the tracking code. When l went to drop my parcel to the drop point in Morrisons, they scanned my parcel and the barcode was rejected. I was given serial contact numbers which l did not get any help. Up to now my parcel has not been delivered. I cannot get any help. Could you kindly refund me..so that l find another efficient reliable service user. Thanks. Annoyed Customer
18/12/20 by Customer
Ive been using post office for most of my deliveries. When its more than 2kg parcelforce charges 4x for international untracked deliveries. Came to Parcel Monkey and found that it has reasonably priced and tracked delivery options. Its usually cheaper than going direct too. Havent had any issues with Parcel Monkey. I recommend everyone to use it.
18/12/20 by Oliver R
Used parcel monkey 3 times in the last month, quick, easy , pain free service, definitely recommend
18/12/20 by Mrs. andre nicholas
This was the 3rd time I used Parcel Monkey and it was as reliable as always. Prompt pick up, delivered in Europe in 5 days all intact.
18/12/20 by Vladimira Beggs
Very good service....will definitely use them again and recommend to other people
18/12/20 by Claire Boyce
We have used Parcel Monkey on many occasions and had no complaints
18/12/20 by Tudor Williams
Quick , reliable service great
18/12/20 by Marion Mcginn
Cannot fault the service, great price, swift pick up and delivery, 5 stars.
18/12/20 by Lucy
They did exactly what they said they did
18/12/20 by Janet Parris
Hi used many times and never been let down brilliant service will use again and again thank you ????????????
18/12/20 by S Salhotra
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