We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
As always the service worked exactly as promised
18/12/20 by Renate
I do not have my parcel and I can not track it. I have been waiting for 10 days now.
18/12/20 by Deborah
Parcel shows as delivered but it is sitting in custom. Printed all labels asked for, driver said something missing but he would get at office. Now customs saying not got right documents l. Disappointed as sons Xmas bad enough he is far away and we can visit him
18/12/20 by customer
I started using Parcel Monkey over 6 years ago. I love how easy the process is and find them great value for money even against going directly to the couriers Web sites.
17/12/20 by Raymar (PPR) Ltd
Everything went well and with their help I chose a good and reliable delivery company, our parcel arrived very quickly to the address.
17/12/20 by Edit
Best price for shipment to France. Delivered in couple of days. Great
17/12/20 by Jon Ellis
Excellent service, as always
17/12/20 by Gertraude Molloy
Fantastic great service
17/12/20 by Anabela Santos
On time, cheap and 100% success
17/12/20 by Mr. Jerry Page
Good as usual ???? ????
17/12/20 by Customer
Honest reliable and did what they said they would do.
Also the additional insurance cover was at at a reasonable level unlike the exorbitant rate charged by parcels2go.
17/12/20 by Mr Heath
ATTENTION aux frais cachée supplémentaire ! Notre atelier est équipé de balance afin de calculer le poids et le volume de tous nos envois et nos colis sont contrôlés par notre service logistique afin dassurer un envoi conforme avant la prise en charge par nos partenaires Chronopost Fedex UPS... etc. etc. etc. Néanmoins PARCEL MONKEY Facture des frais supplémentaires pour cause de déclaration de marchandises erronée et vous débite directement sur votre carte de crédit sans même vous avertir ! alors que les colis sont parfaitement conformes au poids et volume ainsi quà la déclaration de marchandise douanière. très déçu je ne recommande pas !
17/12/20 by FABIEN KL
Quick, easy and efficient. Will use them again
17/12/20 by Margaret Green
Collected on time and delivered on time. Excellent service, updated all the way
17/12/20 by Jenny Mc
Fab service everytime for us so far. Well done
17/12/20 by Jacinthe
Good value; prompt delivery.
17/12/20 by CMG
Very smooth and easy transaction. Just couple of clicks and my parcel was delivered to another EU country just in 4 days after the collection from my home. Also, very good price for such great service! I am 100% satisfied! Highly recommended!
17/12/20 by Kristina Rudiene
Easy to book the delivery and all went as stated, delivered in 2 days.
17/12/20 by Customer
Delivery of parcel to Cardiff
I gave my parcel to Dhl courier last Friday. I paid for next day delivery. I was disappointed that the parcel wasnt delivered on Saturday as there is always post on a Saturday in Cardiff. it worked out very dear to have it collected by Dhl and to use Parcel Monkey.
17/12/20 by Maeve Ryan
Very good service picked up as agreed and delivered on time to Germany.
17/12/20 by David Basson
Cheaper than other methods. Collected from my house and delivered with all parcels intact the next day. A good efficient service I will use again.
17/12/20 by Customer
Excellent . Will now use every time I need to send a parcel
17/12/20 by Susan Pollard
Thank you, arrived at the destination on time and intact. Very happy.
17/12/20 by Teena
The two parcels I sent arrived safely, thank you.
The only comment I have is that I couldn’t change the collection/drop off date. I don’t necessarily want it the day after booking in.
I would like the option to drop off at my convenience due to getting labels printed etc. Thank you
17/12/20 by Customer
The service from you was outstanding,I would use you again.Many thanks David Holden
17/12/20 by Mr David Holden
Very good service. For collection to deliver. Great comunication. No delays. Just amazed. Will definitely use again. Thanks for the great experience. Please pass the word to the partner company too. Dpd, also excelent.
17/12/20 by (Doorbell Fraccao B) Nuno
My package has been lost apparently....very unhappy...
17/12/20 by Louise
Very good will use them again
17/12/20 by Mrs Maxine Laugher
Parcel easy to organise and drop off and was delivered on time
17/12/20 by Teresa
There was delays with ferries but ha since lockdown u deserve a medal merry xmas
17/12/20 by Sally Gibson
Great service
17/12/20 by Customer
Excellent service. Quick collection and delivery. Highly recommend
17/12/20 by Ewa Warian
1st class service would use them again.
17/12/20 by Norman
Excellent, quick and reliable.
Highly recommended.
17/12/20 by Jaime Machado
Fast pick up and fast delivery in the uk and abroad would
1million percent recommend
17/12/20 by Customer
Used this company for the first time and found it easy to navigate the website got my parcel sorted in no time realy happy that my son recommended them and would use them again.
17/12/20 by Arthur
I have been using parcel monkey for a couple of years now and I have always found them to be excellent. I would happily recommend using this site.
17/12/20 by customerMrs Belton
The site was easy to follow and I shall use it again.
However, the delivery company did not deliver my parcel when they were supposed to, there was no apology or explanation and so I wont be using them again.
17/12/20 by customer
Excellent service
17/12/20 by Customer
Amazing service again !
17/12/20 by Customer
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