We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
The service for collection was excellent. Even though I completed all the forms for Jersey customs it was still held by Jersey customs and a fee of £10 was made to get it delivered? No explanation was given for this extra charge. The contents were Christmas presents.
16/12/20 by Karen
Brilliant services trust services
16/12/20 by Customer
A good selection of couriers to choose from. We chose parcel force and the item was delivered on time
16/12/20 by Paul Dunne
It was easy to book & take my parcel to the post office but it was supposed to get to France in 3 days ; that was 12 days ago & its not there yet! Covid? Christmas? Who knows ...& now what do I do with my proof of posting?
16/12/20 by Gail Corby
so easy to use
16/12/20 by Mr. Nicholas Cocco
Easy to use system with reliable and value for money results
16/12/20 by Louise
Packaged and weighed -then posted. A week later had a cheeky email charging me more as they weighed it 0.5kg over. Won’t use these again.
16/12/20 by Customer
Considerably cheaper than going direct with the courier, for the same service.
16/12/20 by Stuart B
Parcel collected and delivered promptly. Ive used Parcel Monkey three times and found it very efficient.
16/12/20 by Christine Blenkarn
Easy to use website and good range of carriers and prices, really good value for money and I have already recommended Parcel Monkey to friends and family
16/12/20 by Michelle Denney
Sent a 5kg to NZ process was easier than other couriers used in the past and half the price of the Post Office. Collected from home, delivered in less than a week.Recipient kept informed all the way through.
16/12/20 by Veronica
This is my 3rd time using Parcel Monkey UK to send parcels to New Zealand. Theyre the cheapest I have found and I am re-assured by their on-line tracking. All parcels have arrived in-tact, on time (within 7 working days) so I am very happy with the service and will continue to use them.
16/12/20 by Sally Newman
Site is clear and easy to use. In a few simple steps I had booked a pick up for my parcel with DHL and the rest of the delivery process went smoothly as well.
16/12/20 by A J Barnett
Great service would use again. Thank you
16/12/20 by Customer
I have used this service throughout 2020 to send parcels to my niece in Italy and the service is fantastic. It is picked up from my home and within the week it is delivered. I am amazed at how quickly the transaction takes place and during a pandemic.
16/12/20 by Mrs Sharon Zahra
The package was not picked up on the day I booked for it. I even need to ask for reschedule as my sister waited the whole day and nobody picked up the parcel. When we have the package delivered the item is broken into pieces. Really disappointed.
16/12/20 by Customer
Very happy with service!!
16/12/20 by Customer Laila
Easy to use website. The link sent in your confirmation email makes tracking your parcel easy. Excellent.
15/12/20 by Julia
Excellent service on parcel to USA. Efficient and speedy.
15/12/20 by D Cook
Really happy with the service of sending parcel to USA. Liked the fact the package was picked up from my address and although delivery was 3 or 4 days longer than expected I totally understood as it’s a busy time of year and the pandemic has a knock on effect from service as normal.
Only thing I would have preferred was a time slot of package being picked up.
Good tracking system too.
15/12/20 by Fi
Very pleased with the service booked in the evening parcel collected the next morning and delivered next day in Scotland couldnt be better.
15/12/20 by JOYCE PURVIS
did not turn up to collect parcel on two consecutive days. Cancelled am now awaiting refund and any form of reply/apology
15/12/20 by A.Wallace.
trust worthy website I recommend to others
15/12/20 by Customer saad
Only 2 days to get to Romania compared to a first class parcel here in the uk not arrived after 4 working days
15/12/20 by Paul Zurek
We had a first class service from Parcel Monkey. The Courier was very helpful and curtious. We will definitely use these again.
15/12/20 by Mrs Jean Price
This is my fourth time I use parcel monkey and the delivery was even faster then last time , delivery to Romania packet of 15kg ,helpful delivery men in Uk from where the parcel was picked up and same in Romania where the parcel was delivered .Delivery was in less then 5 days to Romania and arrived without any problems .very happy with the service and I will continue using your service .thank you parcel monkey ...
15/12/20 by ED*
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 33 DAYS and counting! Looks like PM could not make sure my parcel was delivered from the local depot in the US to the recipient and despite numerous request also seem to be unable to stop it being shipped back - quite unnecessarily - to the UK, despite myself and the recipient pleading with them just to deliver it - when it was at the local depot too. They now want to give it back to me!!!!! The thing is, I paid £137 for them to deliver my parcel to the US (which contained some of my sons possessions - he married his American girlfriend and is staying there for the time being) and all I want is for them to fulfil their contractual obligations. Does that seem too much to ask?
15/12/20 by Marcus
Very poor. Paid for next day delivery. Parcel took nearly 6 days to get to its destination and Parcel Monkey refused to give me any sort of refund. Terrible customer service. Use at your own risk!
15/12/20 by N Caret
Avoid, avoid and again avoid. It is second (and exactly the same) bad experience with Parcel Monkey. Courier did not turn up on a scheduled collection date, even when it was scheduled in advance and delivery was guaranteed next working day before 10.30am. So, if you would like to send something important quickly simply avoid parcel monkey service.
15/12/20 by Justyna Nalepa-Grajcar
good service delivered as expected, but simpler probably to go direct to the carrier
15/12/20 by robert Cornelius
First time customer. Very pleased
15/12/20 by judy
Very fast and efficient, very friendly people working for them, prices more than reasonable.
15/12/20 by Nic
I was delighted with the service provided by parcel monkey especially at such a busy time. Thank you so much and well done Parcel Monkey crew!!
15/12/20 by Lyn
Do not use. This company don’t actually do anything besides loose your parcel and refuse to send you a claim form.
15/12/20 by Amy Fewtrell
Excellent service. I could not believe how quickly my parcel arrived in Germany from the UK. Communication with sender and buyer was brilliant. I will certainly use Parcel Monkey again,
15/12/20 by Valerie Webber
We used a home collection service. We had emails telling us when the collection would occur and this was made on time. Tracking allowed us to follow the journey of our packages across Europe, they went to our family their. The delivery to them was made on time and in a courteous manner, the packages were undamaged. Parcel Monkey may not be cheap but it is efficient and secure.
15/12/20 by Davo
Great site and very easy to navigate, with the best prices. I did check other comparison sites.
Have used before and will use again.
15/12/20 by Sarah, France
I wanted to send a parcel to Germany for Christmas. My local post office quoted £45-£90 with no guarantee when it would arrive. I went on Parcel Monkey and arranged for DPD to collect and deliver for £25. I got a one hour time slot, so wasn’t waiting around all day and the parcel arrived 5 days later. Great service- will definitely us them again.
15/12/20 by Christine Westgarth
This was my first time using parcel monkey and I found it really simple and straight forward to find the right delivery service to suit my needs. Will definitely use again.
15/12/20 by Customer
Wrapped parcel and headed it up with fragile as glass was included. Paid and printed label and took to post office the next morning . Was tracked the whole way to its destination fully intact and arrived 48 hrs later. Great service and reasonable priced.
15/12/20 by Mr James Bradley
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