We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Sent a large parcel to France, all went very smoothly, no problems at all.
Would highly recommend this company.
17/12/20 by Jane
Love it. Knowing how much my parcel will cost to send without leaving the house... Priceless
17/12/20 by Customer Watford
Quick and reliable, just what I expect from a parcel delivery company. Used them many times, and will use them again
17/12/20 by Mrs E. P.
Easy booking great collection and delivery
Would highly recommend
17/12/20 by Paul
Sound you are the best ????. When I wanted to use hermes to post rod.... IT WASNT ALLOWED but I choose you to find a courier... Guess what? HERMES WAS TOP OF LIST....... AMMMAAAAZZZZEIINNG! ????
17/12/20 by Customer
Price for parcel post was very good, my parcel did take a week to arrive, but I guess that was to do with Parcelforce and Christmas rush
17/12/20 by Linda devlin
Very good costumers service
Affordable
Easy
17/12/20 by Customer
Good service. Would be a better service if a phone number was available.
Sometimes it is helpful to speak to a human being. Much better than parcelhero.
17/12/20 by Raymond
Easy to drop off and fast delivery
17/12/20 by Jane Ramsay
Very good efficient service. Recipient received parcel today 17-12
17/12/20 by Customer
Very good service! Would use again and recommend to anyone.
17/12/20 by Customer
Parcel collected on time and delivered as requested ... very happy
17/12/20 by Maria
Brilliant again from pickup to delivery. Easy tracking too. For the price saved its a no brainer to use for all parcel deliveries.
17/12/20 by mohammed saeed
Great service and so much cheaper than going directly via parcelforce.
I had a parcel to send to Germany and would not have sent it via parcelforce if I had to pay their prices. It was a third of the price with parcelmonkey and was delivered in stated time and easy to track. Thanks
17/12/20 by Davie Mathieson
courier never attended. no contact any help from Parcel Monkey. Very poor service
17/12/20 by Customer
Purchased a Next Day collection and delivery service. I waited in all day and the parcel was never collected. I rearranged the collection for the following day (resulting in me having to take a further day off work) and contacted their customer service who were completely useless. 3 days later and the parcel still hasnt been delivered to the recipient! and no offer of a partial refund of the difference of price between the next day service i purchased and the standard 2-3 day delivery service. If you cant guarantee a service, you shouldnt be offering it...
17/12/20 by TOM SILVERTHORN
Amazing to be able to post a parcel to Auz at a cheaper price taking half the time!!
17/12/20 by Roz Atkinson
Absolutely brilliant! I will not use anyone else to ship parcels from South Africa to United Kingdom.
17/12/20 by Zanie O
Excellent service!
17/12/20 by Jim L
Excellent service. Collected promptly and delivered in perfect condition. Will use them again
17/12/20 by Greavsy
Very happy with the all process, easy to follow and fast service
17/12/20 by Antonio Silva
The parcel to Romania took 9 days instead of the 4-5 days quoted. Even allowing for the Christmas post, it actually took 5 days just to leave the U.K. which is very disappointing. I will look at other couriers in the future.
17/12/20 by Susan Barras
Although the delivery time was longer than expected, we were ok with that - however, when our friends received their package, the box had been very badly damaged. It was crushed on most corners, and ripped along one side. We had expected the package would arrive in good condition - it was a Christmas present for friends who have recently emigrated, and it was unsatisfactory that their gift arrived in packaging in pretty tatty condition. We also had concerns, given the damage to the box, if the contents were intact. They seem to have been ok, but it takes the shine off.
17/12/20 by GARYD
Absolutely awful service say that courier is collecting so I wait in all day. No collection attempted yet parcel monkey tell me I missed it. I didn’t - no card left no notification at all. They then tell me it’s too late to rebook collection for the following day it will have to be in 2 days time. That day come around. Again I wait in ALL day 8am - 6pm. Surprise. NO COLLECTION. Scammers just want your money and never actually collect the item!!! Avoid at all costs. Go directly to the courier yourselves. Make you wonder if this is how they make their money...
17/12/20 by Liam Casserly
Good price, easy to use.
17/12/20 by Steve Patten
Sent a parcel to Madeira on the 4th Dec using DPD Classic, should have taken less than a week - took 13 days. DPD tracker said parcel could not be delivered but there were people at home all the time. When I asked for details of the issue, just kept being told that they were contacting the courier. No update of what courier responded. I kept having to chase all the time. Appalling service from DPD as well as Parcel Monkey. Very stressful!
17/12/20 by Maria
This now the 4th time I have used Parcel Monkey and it was as always very efficient.
17/12/20 by Customer
Great service ????
Thank you
17/12/20 by Customer
Excellent service, parcel was delivered next day.
17/12/20 by trimbyc
As always excellent service. Parcel to Spain was delivered in 4 days.
17/12/20 by trimbyc
As for delivery not bad customer service diabolical still waiting even now for messages back regarding a parcel very poor
17/12/20 by Beaman
I am still waiting for my package to be delivered
17/12/20 by Susan Diment
Easy straight forward parcel delivery with optional inexpensive cover for list parcels
17/12/20 by Martin Purcell
I will use Parcel Monkey again. Very happy.
17/12/20 by Christine Gaylor
Brilliant service as ever would highly recommend this parcel company
17/12/20 by Jan Nelson
Excellent, quick service even during busy Festive season.
17/12/20 by Customer
Consignment says on Parcel Force delivered and signed for, but person named is unknown at recipient company!!!.....and no goods!!!
17/12/20 by SHS
Great service, super easy to use. Fast & efficient without having to leave the house. Great price too. Would definitely recommend & definitely use again. Thanks Parcel Monkey ????????
17/12/20 by Lucy Griffiths
I am unable to give a full review at the moment as the item I posted has not yet been received. I was a bit concerned that the tracking details mentioned the recipient (in China) would receive this on 28th December, too late for Christmas. Although she has been informed it is in Hong Kong so at least it is nearer there than here! I chose the service I did as delivery stated it would arrive between 5-7 days, so always read the small print! Hoping it will arrive in time.
17/12/20 by Customer
First class service
17/12/20 by Leslie Weir
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