We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
I cant understand how this works - half the price of Parcel Post, yet Parcel Post does all the work! So full marks to them for fulfilling the service. ....the chap behind the counter in our local post office where I dropped the parcels off didnt seem too happy though....
15/12/20 by Steve Milner
Easy site to work with. Everything was clear and concise. Great prices and good selection of carriers to choose from. All round a good experience.
15/12/20 by Isobel
Great price for posting to Germany
Easy instructions and printing off labels
Will defo use again
Thanks
15/12/20 by Caroline Harrow
This is the fourth time that I have used them. It is the way to go! Super easy to - see best prices/times and book the delivery I always opt for collection from my home address. Cannot recommend enough :)
15/12/20 by Cindy Beedell
Hi, I sent last week a parcel on Monday, 7th Dec. Last update track is 10th Dec, that the the parcel is 0.5 mile away from my house in one depot. IS that a joke? I get that it is Xmas time, but sending Monday , expecting the package Wed/Thursday latest in Germany. But over a week (15Dec) and no package has arrived in Germany and on the parcel monkey website still same tracking msg: 10thDec package in one parcel depot in Fulham... I used yr service and it did say 2-3 working days delivery to Germany. Over 7 days, no more tracking info, also I cannot reach yr parter parcelwide, no phone number for you. But I booked with you! So where is the package? Strange, while all so busy, I booked other packages with competitors (first later on 10th Dec) and the packages already arrived in Germany...
15/12/20 by Pat, London GB
Great service yet again.
15/12/20 by Barry
EASY TO ARRANGE, COLLECTED & DELIVERED WHEN PROMISED,
GOOD PRICE
15/12/20 by MR ROBERT COLE
Excellent service and on time
15/12/20 by Francesca Pregnolato
A fantastic service! My parcel was picked from home then delivered next day exactly when promised. I will be using this service again - so much more reliable, and cheaper than the national service I have used before.
15/12/20 by customer EH
Excellent- no hassle: great handling from DPD, with text alerts providing 1hr slot for collection and delivery.
15/12/20 by OSullivan
Fast delivery
15/12/20 by Marta Michalek
Efficient fast service thank you
15/12/20 by Teresa Clayton
quality service
15/12/20 by MARK SMITH
Another excellent delivery by parcel monkey. Theres nothing else I can say. Except for try this service you wont be disappointed.
15/12/20 by Stephanie Garrod
Used Parcelforce - despatch time was fine but my box was too big for my local post office to accept so I ended up having to carry it to the main branch - not fun! Been nice if there was some info at the time of selecting a service about the fact some post offices cant accept boxes of a certain size.
15/12/20 by Andy Clark
Parcel seemed to be in limbo for a day but otherwise excellent. Some confusion on tracking as PM said it was delivered but that was only to the depot in Berkshire for onward to USA.
15/12/20 by Gordon Moore
I am really pleased with my experience, both from a point of efficiency and cost. I will definitely use Parcel Monkey again if I have to send another large item.
15/12/20 by Michael Clarke
It started well with easy and local deposit of parcel. However, it was when i received an email in swedish from the carrier which i could not understand, when the experience changed. I had to send the email to the people i sent the parcel to, to translate, at which point they said it was telling them the parcel was ready to pick up and there was a code required. Good job i sent it to them!? When she collected it the parcel had been slashed, not ripped, but thankfully nothing was missing.
15/12/20 by Richard Meadowcroft
Fantastic service & choice. Will definitely be using again.
15/12/20 by Customer
Pretty good overall.
Parcel received with box quite badly damaged though contents all ok with minor tears to wrapping paper of presents.
Tracking was excellent throughout and collection / delivery drivers very pleasant.
Will continue to use parcel monkey as they provide a great service at a good cost
15/12/20 by Kevin Fowler
Quick & easy way to send parcels abroad.
15/12/20 by Shona Burnett
I was very impressed with the service thank you
15/12/20 by Customer
Easy to use ....Great price .... Better than parcels 2 go
15/12/20 by Luka Ford
My parcel was picked up on the 04th of December and should have been delivered within 2-3 working days. Today is the 15th and I have not received anything. Very disappointing. Also, I can currently not change the delivery destination, which will be necessary.
15/12/20 by Customer
Very easy too book, competitive prices compared to other delivery companies. Super fast delivery, overall a very satisfied customer who will definitely recommend and use Parcel Monkey again in future
15/12/20 by Customer
Great service. Clear instructions and the delivery time was exactly what they suggested.
15/12/20 by SRB
Excellent service and very reasonably priced would defo use again!
15/12/20 by Debbie Macleod
Easy to navigate through booking process. Very reasonable rates. Fast and efficient service. Thank you.
15/12/20 by Bekki Kingshott
First time I used Parcel Monkey - excellent experience.
Good value, excellent service and will use again!
15/12/20 by Jules Moffatt
Easy to use website, parcel collected and delivered on time at a great price,
15/12/20 by steve flegg
Easy to use website. Great choice of carriers. Very efficient. Highly recommended.
15/12/20 by Mrs A
Another smooth delivery Well Done!!
15/12/20 by Mourne Militaria
I keep so many sending five star reviews to Parcel Monkey that people will assume they’re fake!
Not so, I’m a Joe Public and happen to use PM regularly for parcels to Germany. The average drop off to delivery is three days. I mean, what’s not to like?
15/12/20 by Ian
Really impressed with the service. Easy to book, very quick delivery it takes just 4 days to deliver parcel from the UK to Germany at this festive time and very cheap. Can recommend to anyone.
15/12/20 by rita jukneviciene
Great service, fast delivery and very fair prices.
15/12/20 by Customer
Excellent service, well done!
15/12/20 by customer
Collection and delivery very quick and both of my parcels delivered with care.
15/12/20 by Lollyflop
We sent a small parcel, weighing 6kg and 48*30*25cm from the Uk to the Netherlands. We dropped it off mid afternoon on a Tuesday and it arrived in the afternoon of Thursday - 48hour delivery! It arrived before other, smaller parcels that we posted at the same time to UK addresses. We had paid fro tracking which worked well, but not for high sped delivery, yet that is what we got. Excellent service
15/12/20 by Dr John Lloyd
As always fast and efficient
15/12/20 by Jonathan Gatenby
I sent this parcel to Spain last Wednesday, it stated that it would take 3-4 days and they still havent received it
15/12/20 by David Smith
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
