We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Prompt pick up great DHL driver, and delivered next day
17/12/20 by Customer
My parcel was both collected and delivered exactly on time - excellent service.
17/12/20 by Sarah Anne Bryant
Excellent. International delivery was efficient even at Christmas time.
17/12/20 by Bryan
Very simple to follow and efficient
17/12/20 by Customer
Really great service from provider.
Only problem was at delivery end in Italy - returned to depot as “incorrectly addressed” whereas it wasn’t.
But dispatch from Uk to Italy quick and straightforward.
17/12/20 by Helen
Great service and great value ????
17/12/20 by Sarah Ellerker
great service easy to use
17/12/20 by Steph
Great service! Parcel arrived the next day,
Driver was very friendly and helpful. Will definitely use again!
17/12/20 by Customer
Brilliant service would recommend without reservation
17/12/20 by Customer
Parcelmonkey took the hassle out of transporting heavy package to post office and instead of paying hefty fees, helped to find very affordable prices. Thank you and will be returning soon!
17/12/20 by Customer
Great service as always. Parcel collected on time and delivered promptly. Parcel Monkey provides all necessary information and paperwork to make parcel-sending easy.
17/12/20 by Marian Pearson
Fast shipping
17/12/20 by julijia
Fantastic service. thanks
17/12/20 by George
This is an excellent service. The courier arrived when expected and the parcel arrived at its destination early! I was kept informed the entire time. Very cost effective too - much cheaper than going to the post office.
17/12/20 by Sue Read
Pickup in the UK AM Monday, arrived at destination in Australia Thursday. Great service
17/12/20 by Customer
Excellent from booking to delivery.
17/12/20 by Customer
Another parcel to Hong Kong safely delivered, though a little slower leaving the Exported Hub area en route, due to the Christmas rush I imagine.
17/12/20 by CustomerMrs Jean Donnellan
Useless. Always go direct to the courier rather than using these jokers. The delivery or pickup might fail but at least you can then complain to the organ grinder and not the Parcelmonkey. Customer service seem to assume customers know nothing about how couriers work and ask ridiculous questions like can you confirm your address.
17/12/20 by Duncan B
Excellent service provider
17/12/20 by Customer
Very straightforward, quick and efficient service. Will use again.
17/12/20 by Customer
Parcel is been around for 10 days still not arrived... luckily i paid so i had 100 pounds valued package. Really hope it gets where was supposed to....or my family will not get any gift this Christmas from aunty ????????????
17/12/20 by Customer
Awful service. Wont deliver my parcel and are charging me to get it back after already taking £40. You say it has a battery in it and but it doesnt?!? SCAM
17/12/20 by ben connor
I cannot say as the parcel hasnt yet been delivered in Australia. In Europe I find Parcel Monkey excellent
17/12/20 by CAR
Didn’t give a time for collection but tracked and delivered perfectly
17/12/20 by Customer
Once I had registered it was easy to find the right carrioer. Information required and updates were all suitable.
17/12/20 by J Willard
Competitive pricing and easy process. We have used Parcelforce through ParcelMonkey.
17/12/20 by Florence
Absolutely shocking customer service. I paid for a item to be sent but immediately realised the weight may have been wrong. I took the advice of the customer service advisor to rebook with the new weight and they would refund me within 3-5 business days. This didn’t happen! As you can only deal with them through their messaging portal I raised the query with them. They apologised for the delay and would send payment. That also didn’t happen. We are now on 9 days. Sent another message to their complaints team who said they would investigate the delay. Hours later through the messaging portal I received correspondence saying A. We are offering you a refund of said amount and to confirm it within 14 days. (I confirmed immediately) B. On the back of that “your refund will be completed within 24 hours” C. Refund was successfully completed.....amount sent to original card. Click here for a printable receipt. Over 24 hours later and the refund still wasn’t there. I also checked with Visa through my bank and there wasn’t even a pending payment. So they can offer cheap delivery, but their service is even cheaper. NEVER EVER USE THIS COMPANY FOR ANYTHING. There is even a Facebook page dedicated to their poor service.
17/12/20 by DVX
Great service
17/12/20 by Gary Robbins
Picked parcel promptly kept track of it all the way.Did get delayed the other side but maybe expect this due to covid.The price is amazing.Have used few times now and always good service.thank you
17/12/20 by Jan Tildesley
I have had the worst experience ever with parcel monkey. I sent a parcel abroad on 6th November to Pakistan with some items that my aunty ordered and some were a surprise for her. I paid to have my parcel picked up by DPD from my house due to being in lockdown. The delivery took a long time to reach Pakistan. I am currently having issues with the parcel reaching the delivery address (is it showing as delivered since a month and a half) but actually it is in another city 1000s of KMs away. I have been sending messages to parcel monkey for a month now but I keep getting the same response of they waiting for a reply from the courier and will be back in touch and majority of the responses are the same and I am tired of it. My query is not being dealt with properly at all despite me telling them that this is an expensive parcel. I had to find the number for the DPD office in Pakistan and my aunty, bless her is the one who has been talking to DPD from Pakistan. Not happy with the same responses and not any actual help at all. Worst postal experience ever and will not use parcel monkey again.
17/12/20 by H Tanvir
Not quite next day but delivered first thing on day 2.
Collected at the appointed time and adequate tracking data. Well dome Parcel Monkey and DHL.
17/12/20 by Robert J Harding
Easy to use and very accurate.
17/12/20 by Adina
Excellent service and cheaper than other comparison sites
17/12/20 by Andreas
From start to finish all aspects were trouble free.
17/12/20 by Mrs Sheila M Johnson
Booking and collecting was easy my parcel was collected 5 days ago only update I can get get is in hub it is going to Southern Ireland the time frame of 3-5 days is false as apparently it has not left UK yet so I am worried it will not get to my family in time for Christmas. Please give correct info and easy way to contact you . Very disappointed
17/12/20 by Louise Duggan
Fantastic fast service from DPD through Parcel Monkey!!!
I sent a parcel to Taiwan and was told that it would take up to 7 days, by day 4 it had been delivered in Taiwan. Thank you.
17/12/20 by Geoffrey_Sculthorpe
Straight forward to book the service, asking the relevant questions only, not more not less. Thanks!
17/12/20 by Rocio
Efficient, hassle free service. Would definitely use again and I highly recommend.
17/12/20 by Mandy
A superb service. From collection to delivery, I was able to check progress of parcel. All for a very competitive price.
17/12/20 by Dennis Matthewson
If I could give no stars I would! My parcel has been missing now for 6 weeks!!! This was a expensive parcel that I needed to return and get a refund for but now it seems I will lose my refund and have had to pay this ridiculous company money for losing it!!!
17/12/20 by Rehana Khan
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