We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Excellent service ????????????
17/12/20 by Customer
Brilliant, so easy my parcel arrived in Berlin on the day expected. Great service.
17/12/20 by Olga Acton
I wish I could rate them lower, booked a parcel collection and delivery to Australia, they never showed up and won’t refund the £60 I paid for the non existent service !! Absolute scam
17/12/20 by sara Paleschi
Great service as usual ????
17/12/20 by Mr Tim
Very reliable parcel platform and very cheap. I just sent a parcel to Portugal with Christmas gifts for my family and Royal Mail was asking me just over £37 as the package was over 2kg, so I went to Parcel Monkey and got it delivered for just over £17, an amazing saving of £20. And considering it was during the Christmas period, Im amazed with the delivery time, it took 5 days only to arrive. I totally recomend Parcel Monkey.
17/12/20 by Celia M
Well Done, parcel arrived on time and was delivered with care .
17/12/20 by Sharon Gull
Great service, very efficient! Easy to track your parcel from door to door and competitively priced. Will continue to use!
17/12/20 by Abigail
Delivered parcel on time and without fuss. Excellent! After Parcel Force lost two parcels bound for delivery to the same address in Portugal, I’m pleased Parcel monkey /DPD could manage what they couldn’t. I will be using Parcel Monkey from now on.
17/12/20 by Mr Powell
I paid extra for my parcel to be delivered in 5 days to Ireland, its now 10 days and it hasnt even reached the depot yet. I know its the busiest time of year, but surely they should be prepared for that. I would not use again.
17/12/20 by Suzanne Millar
Excellent service as usual
17/12/20 by Customer
Website easy to use. Parcel collected on the right day and delivered the following day. Always use Parcel Monkey to get the best deal.
17/12/20 by Tina
Easy to use , good price having been let down by another provider I was pleased with the service received by Parcel Monkey, package took longer to arrive but that was due more to the volume of post being sent. The tracking was very useful to know the whereabouts of the package
17/12/20 by John Shine
Used a number of times for overseas parcels. Easy to use, great info and competitive prices
17/12/20 by Customer
The service and speed all good as usual but the firm filing is enough to make you go elsewhere The hooves of contents FDs I is bewildering and to move on your forced to lie
17/12/20 by Customer menzies
Used to ship a picture frame, I acknowledge that this is on their list of items which cannot be protected by compensation, despite this I labeled my parcel clearly as fragile and included a description of the item and a request for delicate transit in the courier notes however the frame was delivered smashed and broken
17/12/20 by Customer
I sent 2 parcels Uk - Romania and they arrived very late, one arrived one day and the other the other day although they were sent together. I had to call the call center where I stayed for a long time for someone to answer me.
17/12/20 by liliana
Always happy with price and service highly recommend
17/12/20 by Helen Fletcher
Appreciate your super fast delivery to Germany ????????, definitely will post again with your company
17/12/20 by viktorija
I have used this service multiple times and have no complaints.
16/12/20 by Laura Mclaughlin
Two parcels sent to France and delivered safely
16/12/20 by Geraldine mcGlasham
Great prices, super fast delivery to Germany. Absolutely happy with this service
16/12/20 by Katsiaryna Remezene
Have used Parcel Monkey several times now. Very competitive cost compared to direct quote from courier organisations. This time, delivery was advertised as 3 days although it actually took a week however I do accept it was middle of December and I was still able to track where the parcel was. Appeared to be exported within 1 day of sending but it then took about 4 days before it appeared in the delivery country - maybe it was going by road and was held up when the ports were busy in December. Once in the delivery country it was then delivered to the address within a day. Would be happy to use Parcel Monkey again in the future.
16/12/20 by Stuart, Lanarkshire
Fast, efficient and reliable
16/12/20 by Karim Hassan
I paid for a 3-4 days delivery and it took 10days... I asked for some of the money back, a voucher, something! Unresponsive!
16/12/20 by customer
Did what I wanted
16/12/20 by Mr Antony Ferguson
Very happy, service very quick ????????????
16/12/20 by Lucia Gmitterova
Absolutely satisfied with the service and amazing how quickly it got to. Copenhagen from England
16/12/20 by Customer
Brilliant service as always. Would thoroughly recommend
16/12/20 by CollectPlus Customer
I panicked a bit because I sent two parcels at the same time and one was a day early and the second one that I am reviewing was a day late, I’m still pleased that the parcel got there when it did because being so close to Christmas it was still a good service, I would give 4 and a half stars if I could
Maddie
16/12/20 by Mrs Madeline Gowler
Hi I sent two parcels and one arrived a day early and the other a day late so this is the early parcel that deserves the 5 stars I have given Maddie
16/12/20 by Mrs Madeline Gowler
good and quick service
16/12/20 by bryan llewellyn
my recommendations are very good Thank you good team
16/12/20 by GABRY
Easy and simple no problems
16/12/20 by John
Absolutely fab prompt pick up and quick delivery the other end will definitely be using again
16/12/20 by Sarah Arnold
My parcel was picked up promptly by a polite friendly delivery man and was delivered to the south of England in about 30 hours.
16/12/20 by Mr Joseph Mcdermott
My sister used parcel monkey to send me a Christmas parcel to Antigua. 10 days later it still hasnt even left the UK. Shes trying to get it back to send with a friend travelling out to Antigua and the communication is dreadful. Disappointingly it wont make it to Antigua for Christmas. We just hope it gets returned in time to come out with a friend but that doesnt seem likely at this point either. Dont use them.
16/12/20 by Kat
I recommend! Everything smoothly and quickly.
16/12/20 by Customer
Absolutely amazing. Did exactly what they said. Price was great aswell
16/12/20 by Julie
Thank so much for a superb service. I appreciated that Dpd gave me a hour time slot and arrived on time. The large box was delivered safely to France. Thank you Parcel Monkey.
16/12/20 by Gylla Magee
Reliable site providing comparative access to a range of courier service. I use it all the time. Excellent.
16/12/20 by Barney
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