We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Superb service..... AAA
16/12/20 by Mr McCauley
Great, efficient.
16/12/20 by Customer
Everything was booked and confirmed easily. My parcel to Sweden was picked up from my house and did arrive on the 5th working day. The only glitch, again, was that it was sent to a collection point and not to destination address. All in all very good but wish the partner agency in Sweden was as good as the UK partner.
16/12/20 by SUSAN CARTER
Absolutely disappointed, sent package to Europe and half of things gone missing from the package. Someone who has little girl has stolen all contents that were meant for girl, pink blanket, dress, nuttela, crisps and other nice bits. They went through a trouble to wrap package back up just like it was. They went through very carefully and picked exactly what they wanted. I wouldnt use this company ever again. Its disappointing and discrase. When I contacted the company I had no response. Cant believe people steel when they deliver. I gave 1 star cos you cant give 0. Its awful and I feel so disappointed . Be careful and dont get burn like I did dont use it!!!!!!
16/12/20 by Daniela
Easy to use, clear pricing, did what it said it would do. Brilliant
16/12/20 by customer
There is no way to claim with this company. They just go round in circles. I am not able to contact the courier company as they apparently can only do this on my behalf. 8 weeks later the response is we will update you when the courier responds. They have lost 3 out of 7 parcels I have sent.
16/12/20 by alex speers
Disgusting communication my suitcase has been lost since 24th November.....till today 16th December, going around around asking me the same questions, ...I will never ever use them again.
16/12/20 by Zelda
Amazing service from start to finish
16/12/20 by Rich k
Good service although more expensive than my last parcel to Australia would use again parcel arrive in australia on day 7 as pledged thank you
16/12/20 by Customer
Always excellent service . All companies supported by parcel monkey are reliable . Service much quicker than using the post office directly.
16/12/20 by Customer
WE have used Parcel Monkey many times and been very happy but this time our parcel ( containing gifts - not precious financially but in feeling ) for our son and daughter in law who we have not seen for a year. I understand the problem is with the courier but it seems impossible to find out how to contact them. I did finally manage to get through to a person at Parcel Monkey and was given a number in Italy which does not work. If anyone knows how to resolve this sort of issue I would be very pleased to know.
16/12/20 by JacquiCustomer
Excellent on time international
16/12/20 by Customer
Great service
I have been using the service for a while
Amazing customer services
16/12/20 by Rosi C
As ever, reliable and speedy.
16/12/20 by Customer FK
Fabulous service at great, discounted prices! Very clear, easily understood website too.
16/12/20 by Angie
This is an excellent service, really easy to book a parcel and half the price of booking direct with parcelforce.
16/12/20 by Keith Beckett
I found this company absolutely amazing,great service will definitely use them again as was so easy to use . I have recommended them to loads of people.
16/12/20 by KERRY STANLEY
Worse than ever. I have sent parcel to Greece on 5/13. Now, 16/12 still has not been exported and not even given a proper reason for that. Even if its Christmas is still totally unacceptable. No excuse for not giving updates . Was sent early to be on time and I dont even know where it is
16/12/20 by Eleni
Great price and it got to the recipient quickly with no problems. Fantastic service compared to others I have used. Thank you for making us look good!
16/12/20 by Mrs Hester Hammond
Will never use this Company again parcels were lost and only received postage back No help to try and find the then the customer accused me of not sending them in the first lace x
16/12/20 by Customer
Good service and very easy to use website. Reasonable rates for posting packages abroad. I paid for 3 day delivery which unfortunately took 7 but other than that, excellent service and will use again.
16/12/20 by Maria
I always use this company, they are fast,efficient and trustworthy
16/12/20 by Customer
Great service, delivered when said .
16/12/20 by Mark smith
It was great that was able to organize and have the parcel delivered to its destination. Thank you for all your help.
16/12/20 by Zuzana Kovacsova
Repeated messages, parcel booked 5 weeks ago, been lost almost 4 weeks, claim opened as they lost parcel. All hoops jumped through with descriptions pictures, and had paid full insurance, and they are now ignoring me it looks like the only option is to go via small claims as they simply dont care. I have stopped using them as service has been a total nightmare
16/12/20 by J.J. Nugent
A good website and service. I do think that some wording coyld be better, more simple or better understanding of extra insurance costs and aslo delivery exemptions. Download of lable was fine and easy. An email or text would have been good just to know a courier was on route for pick up. As waited anxiously all morning and afternoon. Was getting worried it was not going to be pick up on the day i had chosen or they would come later evening. Did arrive 4pm which was a relief. Tracking service was good. So was great to know where my parcel was and when it arrived at destination. I just dont know though i what condition, as couriers do tend to poke holes in packing to hold it. I hope all was well.
16/12/20 by Naomi
Excellent service. You can compare all the options for posting really easily.
16/12/20 by Mike Paget
Another excellent collection and delivery
16/12/20 by Rob
Your service stinks, sort it out
16/12/20 by User12
Never had any problems with Parcelmonkey - always excellent service and communication
16/12/20 by Customer
Sending a christmas parcel from the uk to the netherlands ,its arrived within the 2 advertised days ..
No complaints , great service
16/12/20 by Sender
Great service, parcel to my son in the US arrived in 4 days.
16/12/20 by Mr DL
Great price, great service, never knew this service existed, will definitely use Parcel Monkey again and recommend to everyone I know
16/12/20 by Mr. Michael Naven
Excellent service, very pleased,
Thank you
16/12/20 by Amanda
Great service,no complaints,will use again and recommend.
16/12/20 by Mrs James
DHL did not turn up . The driver advised he had nothing on his screen to collect.
16/12/20 by customer
Economy Int. by road. Superb service
16/12/20 by Michael Brown
Have used parcel monkey loads was a bit worried about a parcel delivery to Denmark this time but they answer every email and all problems are solved very quickly wouldn’t hesitate to use again excellent service
16/12/20 by Jo walker
They have still not received there parcels. It was taken to p.o. 1 week ago
16/12/20 by Jackie
I had expected the parcel to take 4 or 5 days it took 8 but at the moment everything is a bit crazy
16/12/20 by Maria
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