We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,404 reviews.
Picked up and delivered on time and better price than going direct.
15/12/20 by Yvonne C
I know we are in a pandemic but paying £50 + for parcel to Australia with 5-8 day delivery and 2 weeks later it’s been sat in a warehouse since 5th dec- hasn’t even left the country!!
14/12/20 by Teenie
This was the first time we had used Parcel Monkey and found it to be a very Reliable and efficient service. Would definitely recommend and use again.
14/12/20 by Alison Jameson
Such a straight forward price comparison site. Easy to print of documents and track deliveries.
14/12/20 by Sarah McPhie
Easy and convenient process to send parcel to my daughter and family in Wales. Choice of pick up dates and good information on how to pack, wrap and label item. Great service and price to send Xmas gifts.
14/12/20 by Cheryl
I posted a parcel to Italy. The system is quick and easy and shows all the competitive rates. Once chosen, the address labels are simple to print off and the parcel can be dropped off at numerous local sites. A really good service.
14/12/20 by Customer Marilyn Goldsbrough
Really good service so far. Highly recommended.
14/12/20 by Customer
Hi there, another fantastic job, it was a day later than normal but with everything thats gone on this year its still a great job and the price is always good, keep it up,....
14/12/20 by Susan Kay
Fast affordable delivery
14/12/20 by Customer
I’ve used Parcel Monkey several times now over the past few years for both international and national parcels, and by either dropping the parcels off at the post office or using the collection from home service. All parcels were collected/delivered as per the schedule, it’s easy to use with clear instructions and with tracking facility. Great.
14/12/20 by Rosie
This was the first time I have used parcel monkey to send a package to Germany. They collected from me when they said they would and the package arrived a week later. Slight holdup in Berlin but only because it was a weekend. Will definitely use again, thank you.
14/12/20 by Nicky Dyer
Excellent service
14/12/20 by Craig Bolton
With you guys all good but my parcel Ive sent to Germany, is, after 9 days leaving the post office, still in England ! Absolutely not happy with that
14/12/20 by Jens Pape
very fast courier service parcelforce al the way
14/12/20 by Steven Barrett
Excellent service - thank you
14/12/20 by Arlette
Easy to arrange with very quick delivery
14/12/20 by s des
Easy to use, good value
14/12/20 by Nick Gates
The best company
14/12/20 by Orsi
Posting at Christmas time is always hit and miss and even more so this year with royal mails back log and sheer volume of post, the need to send parcels abroad with Christmas presents is an added pressure but parcel monkey take the stress away. Easy online service to book, stated time frames for delivery and full tracking details for the parcel. My parcel from Yorkshire to Bulgaria arrived in 4 days faster than a parcel being sent from London to Yorkshire!
14/12/20 by Elkie
Works fine so long as no issues with delivery. If there is (as we did) you’ll struggle to get them to support with it! For the small saving, probably better going direct with the courier.
14/12/20 by Harriet Bartlett
item was well packed but smashed in the process of getting to u s a
14/12/20 by japanesetimetraveller
Very impressed used parcelmonkey parcelforce to deliver parcel to france was delivered within 48 hours! Excellent service highly recommend.
14/12/20 by Customer
So sent 2 parcels with this company and received email for one with tracking details etc the other parcel no update on. Parcel monkey HAvetracking but there tracking url is non existent and does not show anything I don’t even have tracking number for that site I assume other parcel is lost as other one arrived with more than enough information yet on parcelmonkeys site they were both dispatched shipped at same time yet no update on the 2nd parcel. Cannot give a positive review as of yet as no update as to my second parcel I assume it’s lost ????
14/12/20 by Simon knight
I shipped a parcel back to a vendor, using the same boxes that they used. I bought insurance for the £455 value. The boxes arrived crushed by the courier, the vendor immediately filled a report with you. Then i was denied a refund and was told to seek compensation from you. You rejected it on the basis of small print. Would NEVER use you again
14/12/20 by P Bresnik
It was good to find options but delivery and timescale with customer support not very good. Parcel meant. To be delivered 3-4 days sent it on 2nd Dec arrived 10th with the no actual update on tracking.
14/12/20 by Jig
The experience in the UK was excellent. Collected when said. Exported all within a couple of days. Then from Friday to Monday nothing. Sat in delivery country. After paying for 3day delivery I am disappointed. I appreciate there was a weekend but why offer 3 day delivery if you can’t guarantee it, especially when it costs a little more. The price was amazing but I thought it would be too good to be true. I know it’s Christmas but you offered three day delivery. I will give it another day but if not delivered by Tuesday close of day I will be requesting a full breakdown of where the parcel is and why it hasn’t arrived at the destination. I can’t give a good rating at this time sorry.
14/12/20 by Freida Alldrick
Good inexpensive way to send parcels, I have used them regularly and no problems.
14/12/20 by Mike
My parcel was delivered very quickly - I didnt expect it to arrive so soon, brilliant service.
14/12/20 by Audrey Evans
Its been over a week and packages havent been delivered
14/12/20 by Anna
Absolutely fantastic service.
No brainer for any parcels bigger than 2kg when Royal Mail costs a fortune!
14/12/20 by Rachel C
TROUBLE FREE AND EFFICIENT AS ALWAYS.
14/12/20 by Customer
I have never used them before; I found them to be highly efficient and they saved me a lot of money. Well done !
14/12/20 by Adrian
Love this delivery service.
Spot on every time and very reasonable prices.
Easy to use.
Would recommend this service to everyone.
14/12/20 by Angela Cameron Cizakowsky
Great service. Package delivered to Hong Kong in 8 days and half the price of Parcelforce! Parcel
arrived in good condition too.
14/12/20 by Elaine
Drop off point for parcel was tricky as two places in central Bristol were not operating but once posted my parcel got to it’s far flung destination in Qatar quicker than I expected. Good value too!
14/12/20 by Lucille Leith
Best parcel pickup and delivery service.
Cheap, fast... No problems.
Once again thank you Parcel Monkey & DHL ????????
14/12/20 by Sean Tierney
I think Parcel Monkey is a reliable,competitive, easy to use system. Ive dropped a star because the courier came an hour and a half early so couldnt collect the parcel. He came the next day though and by the following morning the parcel was delivered 250 miles away! Parcel force eat your heart out!
14/12/20 by Wendy & David
Good service
14/12/20 by J MINES
Easy booking,nice web page, will use again
14/12/20 by Joanna & Kris
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 32 DAYS and counting! Please PM stop my parcel from unnecessarily re-crossing the Atlantic and causing UNNECESSARY AND AVOIDABLE DAMAGE TO THE ENVIRONMENT. Just deliver it to the intended recipient in the US as you contracted to do! Parcel was never presented for delivery to recipient as claimed - no missed delivery notes, no courier spotted by recipient or neighbours. Indeed, recipient offered to collect it but no-one could tell him where it was! Perhaps courier tried to deliver it to the wrong address? SUPPORT IS NO USE AT ALL. FEEL QUITE HELPLESS AND THIS IS A PARCEL WHICH COST £137 TO SEND!!!
14/12/20 by Marcus
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