We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Great service. My parcel arrived in Germany quickly and for a very good price
16/12/20 by alison fenn
All very easy, I dropped parcel to shop nearby, half the cost of Royal Mail and parcel arrived at destination in good time. Very satisfied.
16/12/20 by Customer
Large parcel sent to Germany pre-Christmas was delivered earlier than I thought and in good order. Delighted with service from Parcel Monkey and much more cost effective than the Post Office I will use them again with pleasure.
16/12/20 by Natalie Bogod
Value for money!Nothing outstanding but your parcel will arrive to where was send!Still waiting for mine to reach Berlin,Germany!
16/12/20 by Gheorghe
Great we always use you, We have done for years great prices magic service. Merry Christmas and a happy new year to you all.
16/12/20 by Mrs Langley
Brilliant service! All on time. Highly recommend
16/12/20 by IWONA
Great Service
16/12/20 by Customer
Easy to drop off parcel and super quick deliver from UK to Spain with tracking the whole way. Would definitely recommend
16/12/20 by Customer
Everything was perfect and smooth even in these difficult Christmas time and with covid: Excellent service and excellent DPD shipping
16/12/20 by ivano
Very affordable, affidable and fast.
16/12/20 by pietro mingione
parcel monkey as ever came up with the best prices for sending my parcel. the site is easy to use and updates are so easy to check. WELL DONE YET AGAIN PARCEL MONKEY
16/12/20 by ruby
Fast, efficient friendly service
16/12/20 by Ebay
The initial process was seamless. We then received a text advising the frame in which the parcel was to be collected. However, they never turned up. We were not advised by text but email that it was to be later in the afternoon.
Putting that all to one side the parcel was delivered the following day on time and undamaged.
We will be using this service again and would highly recommend them.
16/12/20 by Robert
Good service, convenient drop off locations and able to track the parcel all the way to Dublin with regular updates. In the past Royal Mail and Irish Mail between them have taken over twice as long and has cost more.
It’s Parcel Monkey for me from now on.
16/12/20 by Bill P
Great service, only thing ,they did not give us a window to when they would collect , so missed first day pick up. next day was fine I waited in quick and efficient service at both ends.
16/12/20 by neil
No issues very satisfied with the service. Will use again.
16/12/20 by Mr Geoffrey Butler
First class service. Picked up Thursday and arrived in France on Monday. Very efficient.
16/12/20 by Stella Holifield
Excellent service. Very easy to use, great price, and my parcel of fragile items arrived the next day totally intact!! Well done!
16/12/20 by C White
collected when said and delivered when expected will use them again.
16/12/20 by Christine Loftin
Very efficient service; thank you!
16/12/20 by Alison
Very fast and efficient service.
Could not fault easy to navigate the site. Simple instructions.
Thanks ????
16/12/20 by Mrs Susan Chandler
Fabulous service from Parcel Monkey, so helpful from start to finish. My parcel was collected prompt on arranged day and I was able to follow its journey through to delivery from one side of the country to the other, all within twenty four hours at a very reasonable price. Will definitely use again and highly recommend Thank you Parcel Monkey !
16/12/20 by Chris
My Box got safely to Uganda all ready for Christmas + a 1st Birthday for my youngest Grandson. Thank you.
16/12/20 by Kate Rachel
very good service.
16/12/20 by Mr Hudson
excellent service A***
16/12/20 by customer
Easy booking, easy drop off, delivered in time within Europe. Happy!
16/12/20 by Suzie
Picked up and delivered to New Zealand as ordered no problems.
16/12/20 by Customer
excellent service would use every time going forward.
16/12/20 by Anita
Excellent service. Parcels were picked up from my front door and delivered abroad 5 days later! Highly recommended! Keep up the great work!
16/12/20 by AM
Usually good but 2 parcels sent to Scandinavia recently (Norway and Denmark) took ages to arrive at their final destination.
16/12/20 by Adrian W
My parcel was not delivered, apparently it was delivered but I think to the wrong address. No Christmas presents for my parents
16/12/20 by Cindy Maddern
Excellent ,delivery on time ,5 stars.
16/12/20 by Customer
Collected and delivered as per the requirements.
Good service :)
16/12/20 by Ben
I got a very good deal with Parcel monkey. I saved more then half price. Its said my parcel is going to arrive in 3-5 days and it did. Im very satisfied with the service. Would recommend it.
16/12/20 by Zsuzsanna Csik
Good for finding a variety of delivery services and costs - but then pass the buck if there is a problem. My parcel has been stuck in the UK for the past 11 days - and still no sign of it beingYour parcel is being prepared for export and will soon be leaving the UK. Today is 16/12/2020 Item tracking history Date Time Location Tracking event 4/12/2020 21:30 International Hub Prepared for export 4/12/2020 2:05 International Hub Sorted for export 3/12/2020 19:37 Stoke Depot On route to hub 2/12/2020 14:01 Stoke Depot Collected delivered to the address in Greece.
16/12/20 by Carole Daniels
Perfect perfect
16/12/20 by Gabriella
We took our parcel that was meant to go to Spain down to the dpd drop off. It was due to arrive in Spain in 5 or so days ready for 2 big family birthdays. A week later We checked the tracking and it said it was still at the drop off (dpd). We contacted parcel monkey to complain as it should have been in Spain at this point to which we received the same generic response each time over the period of another week apologising for inconvenience and not much else really other than saying they were chasing the courier who never responded for over a week. In the end given that the big birthday was missed we went down to the drop off to find our parcel still sat on the side. No dpd collection and parcel monkey hadn’t spoken to the courier or the shop. We took our box back and asked parcel monkey to reorganise a new courier at their expense given this parcel was now 2 weeks late in being delivered, had missed the deadline and we were now a week before Christmas and out of pocket. We got told we’d get a refund and no compensation for this error. Massively unimpressed, the least they could have done is rearrange the parcel to be delivered at their expense given the mistake and given we are still out of pocket trying to chase a refund with the parcel in our house not in Spain.
16/12/20 by Olivia
Very easy to use,
16/12/20 by cheryl Allen
So pleased with parcel monkey.. saved me a fortune in sending a parcel to Germany..cost a third of the price of going direct with Parcelforce and it arrived super quick. Totally recommend to anyone and everyone. Thanks parcel monkey :)
16/12/20 by Abi S
why would anyone use these people, they dont have a phone line and quote you a price initially then when you add the details the price always goes up, then afterwards they charge you extra due to so called volumetric weight thats why we use another courier now
16/12/20 by David Brooke
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