We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 32 DAYS and counting! Please PM stop my parcel from unnecessarily re-crossing the Atlantic and causing UNNECESSARY AND AVOIDABLE DAMAGE TO THE ENVIRONMENT. Just deliver it to the intended recipient in the US as you contracted to do! Parcel was never presented for delivery to recipient as claimed - no missed delivery notes, no courier spotted by recipient or neighbours. Indeed, recipient offered to collect it but no-one could tell him where it was! Perhaps courier tried to deliver it to the wrong address? SUPPORT IS NO USE AT ALL. FEEL QUITE HELPLESS AND THIS IS A PARCEL WHICH COST £137 TO SEND!!!
14/12/20 by Marcus
great service
14/12/20 by Customer
Parcel never delivered. When I asked where my parcel is, first I was asked 10 times the same question, what’s in the parcel and what the parcel looks like, then they said they will contact the courier and get back to me soon. 5 days and still love reply! Still no idea where my parcel Is, if it’s delayed lost or destroyed! The webpage customer support messaging system is not working on phones! And when you ask for any updates on your case, they just say the same thing, we’re sorry for the inconvenience we will contact you soon! I would NOT RECOMMEND!
14/12/20 by Anthony
Great and easy to access, and send parcel around world, cheap and trustworthy
14/12/20 by Customer Corina Oltean
quick delivery was 48 hours but deliveried within 24 hours
14/12/20 by Customer
It is an excellent service. Picked up and delivered really quickly abroad. I’m very pleased.
14/12/20 by Customer
cheapest and reliable. good communications. delivered on time and as it was a return, a relief to know it arrived OK.
14/12/20 by Mr John Wilkes
I was really impressed with the cost and speed if delivery
14/12/20 by Liz
brilliant service parcel delivered early and much cheaper than the royal mail, in good condition very happy.
14/12/20 by Kim
Great service definitely use again
14/12/20 by Adrian Middleton
Quick, helpful and great value for money.
Will keep using-so far so good
14/12/20 by Zac
Arranging the collection of the parcel was very easy and clear instructions were provided on packaging and the labels to be used (took a bit of digging to find this info before committing to use the service though).
Estimated delivery (Sydney) was 11th December.
Tracking details via Parcel Monkey still show that it’s out for delivery.
The link to the local courier (a norsk company) says delivery is being arranged.
So, up until 2 days ago the service was pretty good, but now we are left without a meaningful update on when the parcel will be delivered - almost 2 weeks after it was collected by Parcel Force.
14/12/20 by Your Customer
Everything went very well.
14/12/20 by Mr Kevin Gillam
Great rapid service, very competitive rates.
14/12/20 by Andrea Shackleton
The price to post a parcel with Parcelpost at the post office was over £23. TO POST VIA PARCEL MONKEY with Parcelpost was £9.00. Unbelievable value. So simple. Great service
14/12/20 by Anthony Dean
Booked Parcelforce via Parcelmonkey. Parcel was delivered completely destroyed & now cannot get hold of Parcel Monkey to resolve the issue. Will not be using again!
14/12/20 by Customer
Picked up my parcel on-time and it was delivered on time and in tact at a very reasonable price so win win.
14/12/20 by sarajb
International delivery arrived quick and safely without any issues
14/12/20 by Raj
Great fast service, from uk to saudi arabia in 3 days absolutelt amazing thank you so much
14/12/20 by S Wilkinson
Fantastic very quick service. From picking up the parcels to arriving in Australia excellent service. Very good rates too. Would highly recommend.
14/12/20 by Lisa
Superb, easy to use and pay for, and really good postage prices - highly recommend!
14/12/20 by Steve Archer
Picked up on time was very polite and was delivered to destination within two days first class service
14/12/20 by Customer
Collection on time - communication spot on and excellent value for money. Will continue to use for all my parcel needs.
14/12/20 by PJ A-L
Ive used parcel monkey so many times. Usually its fine and my parcels arrived quickly (and cheaper than the post office). However the times I have had things go missing its been a real hassle with them and Ive never received a full refund for even just the postage cost. Most recently DPD said they wouldnt pick my parcel up (or anyone elses) from the drop off shop and told me I could have a full refund but I had to get it through parcel monkey. I had to endure 3 months of parcel monkey trying to get out of refunding me AGAIN!! Eventually, after 3 months, they gave me a part refund but refused to refund VAT. They told me Id have to contact HM revenue! Another time they told me I hadnt measured my parcel correctly and took £26 out of my account and I couldnt even do anything about it. I sent them photos of my parcel before Id posted it with the measuring tape on to prove it was a mistake at their end. They wouldnt accept the photos as proof because they said they couldnt read the numbers on the tape (I could see them clearly!) I tried to send them a higher res photo so they could zoom in to see the numbers but they wouldnt accept a larger file. I asked if I could send them the larger files via wetransfer but they ignored my messages after that. Basically, they have done anything to avoid refunding me when Ive been entitled to one. Would not use again.
14/12/20 by Jessica Deacon
December 2020
Always come back to using Parcel monkey to send parcels to Denmark from U.K. Courier was Parcel Force and collected from my house. Said it would arrive in 2-3 days, however, it took longer than that but I always send early to avoid any issues possibly arising. Parcel monkey offer very competitive prices and have never had a problem with them. Parcels have always been delivered undamaged and in good condition.
14/12/20 by Sharon
Collected at agreed time and delivered safely to recipient on agreed day. No complaints...and half the price quoted on Parcelforce website.
14/12/20 by Kaz
Great service, parcel picked up on time and delivered within the 3 days as stated. So reliable and safe . Recommended
14/12/20 by Customer
Excellent service. Parcels deliveed to France in 2 days. Will definitely use again.
14/12/20 by Sally Swift
Christmas Parcel arrived at my sisters intact and promptly and was delivered into her hands safely. I’m very pleased.
14/12/20 by Dee Logan
Fabulous service - even quicker than usual, door to door. V impressive given the range of restrictions we currently live under.
14/12/20 by Harry
Efficient and professional service every time.
Competitive pricing and always secure in the knowledge of a secure delivery.
14/12/20 by Mr & Mrs Finney
I have used them a few times now and think their service is excellent. Great prices, choices and items get delivered on time. Thanks Parcel Monkey!
14/12/20 by Sandee Brown
The price is compatible. It’s good as long as nothing goes wrong. There are no phone number you can call, you have to leave a message on their site to wait for a reply. Most of the time, they don’t understand simple instructions. My first time experience was, the label wasn’t generated and wasn’t sent to my email due to a problem of their IT system. When the courier arrived the next day, they couldn’t pick up the parcels because the label wasn’t there. The customer service re-sent me the label after 12 hours, then the pickup has to arrange again. Another experience, the courier didn’t show up and the customer service of the courier wouldn’t deal with me directly because I booked through a third party. Parcel monkey couldn’t care less because they took my money already and kept claiming the courier did show up without providing further assistance. Worst of all, they don’t accept credit card payment which means you don’t have any protection. Yes, if it works, it’s cheap and cheerful. But, take your own risk, be prepared to pay double in the end.
14/12/20 by VW
Very pleased, was put off at first with the name though , but they delivered , can’t fault them
14/12/20 by trevor cobbold
Purchased through Parcelmonkey 2 big parcels to be delivered to the Netherlands. Great service and speedy too, great prices
14/12/20 by Mrs D
Delivery to local post office worked very well as the ParcelForce driver was just arriving there and, very helpfully, offered to take the parcel for me. So I avoided having to wait in the queue. Brilliant service! (Realise that above review is for ParcelForce rather than Parcel Monkey. But the Parcel Monkey process also works very well and deserves 5 stars)
14/12/20 by Customer
I inadvertantly registered with a wrong email address which did not exist. I then forgot my password but could not reset it because the system would have sent the reset link to a non-existent email address. I managed to find an old log in that Id forgotten I had so was able to contact Parcel Monkey customer care and ask them to forward the link to my correct email address. The response was hearteningly quick, but Im afraid the Monkeys didnt understand my clear request and kept offering help with log in. In the end Courier collected the parcel and printed the information for me at the depot. I guess PM are ok until you get a problem. Then you have to pray that someone will understand a simple request.
14/12/20 by Brian
Easy to use, everything took place as advised, can’t complain and will definitely be using again, excellent service.
14/12/20 by William McCulloch
Professional efficient service. On time and no problems. used them lots and very happy - unlike some other carriers!
14/12/20 by Abramovich
Very fast delivery.
14/12/20 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
