We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Brilliant service, parcel was collected and delivered on times given
16/12/20 by customer
Excellent. As always.
16/12/20 by Katy
Parcel monkey was easy to use and very good prices. My parcel was pick up and delivered to France on time and intact. I will use it again.
16/12/20 by Michael Strapp
All good, happy customer
16/12/20 by JAMES THOMAS CONNOLLY
I sent a 20kg parcel from UK to remote part of Spain, the parcel was collected promptly, notification sent to the recipient and arrived at the address in Spain after 5 days.
16/12/20 by Customer
As always, Parcel Monkey were efficient, safe and competitive.
16/12/20 by Tony Mayell
GREAT SERVICE
Leeds parcel arrived at its destination the following day of pick up.
Germany parcels are now in Germany, took just under a wk. Im sure they will be at their destination by the end of this wk, or beginning of next wk.
16/12/20 by Customer
Really easy service to use and really clearly explained on the website, parcel collected on time and delivered on time as well. Only issue I had was having to run round and find a printer to print the label, having the ability to have a parcel collected/dropped off without printing a label at home would be fab.
16/12/20 by Jade
Reliable and efficient
16/12/20 by Mr Berman
EXCELLENT!
Parcel taken very promptly and kept up to date throughout the whole process.
Was sorted within days, staff extremely friendly, and the website is so easy to use.
I will be using Parcel Monkey in future!
16/12/20 by REBECCA
Fantastic service! I needed to get my Christmas parcel from Sussex, to my grandson in deepest rural Ireland. It was collected exactly on time and got to its destination in less than 48 hours.
I do not know how they did it!
I’ll certainly use this service again.
16/12/20 by Elaine
This was a very smooth experience. There was a problem at reception and it was easily sorted and properly communicated by PM. thank u!
16/12/20 by L C
Always excellent value and speedy delivery. A 5kg parcel to Australia has taken around 5 days (including a weekend) for door-to-door service. Website is easy to use and labels and customs forms are received promptly. Tracking and communication are efficient.
16/12/20 by Jennifer Parker
Perfect service everytime
16/12/20 by lottie07
Parcel still not deliverd no update on tracking tool since 11/12
16/12/20 by Customer
Great comms and the parcels were delivered on time.
16/12/20 by Hannah Jewkes
parcel was dropped off at collection point on the 7th, sending christmas presents to Ireland, was told 2-3 days delivery. last update was on the 10th to say it has left the parcel centre, and there has been no tracking update since, it is now the 16th and still have no idea where the parcel is or when it will be delivered, wont be using these again
16/12/20 by Nick Lindsey
I am very satisfied with your service,the parcel was picked up by the driver at the exact given time and he was very friendly,the parcel should have been by my daughter on the Friday and was delivered one day earlier,I couldnt ask for a better service,you can be sure of my continued clientele and my advertising your services to my friends
16/12/20 by Customers
Find the best and cheapest way to send your parcels
16/12/20 by Brian Allen
Did what I asked and simple to use, thank you
16/12/20 by Mrs Elizabeth Harris
Easy drop off system and parcel arrived as expected in good conditions. Nothing else I can ask for.
16/12/20 by Customer
The service for collection was excellent. Even though I completed all the forms for Jersey customs it was still held by Jersey customs and a fee of £10 was made to get it delivered? No explanation was given for this extra charge. The contents were Christmas presents.
16/12/20 by Karen
Brilliant services trust services
16/12/20 by Customer
A good selection of couriers to choose from. We chose parcel force and the item was delivered on time
16/12/20 by Paul Dunne
It was easy to book & take my parcel to the post office but it was supposed to get to France in 3 days ; that was 12 days ago & its not there yet! Covid? Christmas? Who knows ...& now what do I do with my proof of posting?
16/12/20 by Gail Corby
so easy to use
16/12/20 by Mr. Nicholas Cocco
Easy to use system with reliable and value for money results
16/12/20 by Louise
Packaged and weighed -then posted. A week later had a cheeky email charging me more as they weighed it 0.5kg over. Won’t use these again.
16/12/20 by Customer
Considerably cheaper than going direct with the courier, for the same service.
16/12/20 by Stuart B
Parcel collected and delivered promptly. Ive used Parcel Monkey three times and found it very efficient.
16/12/20 by Christine Blenkarn
Easy to use website and good range of carriers and prices, really good value for money and I have already recommended Parcel Monkey to friends and family
16/12/20 by Michelle Denney
Sent a 5kg to NZ process was easier than other couriers used in the past and half the price of the Post Office. Collected from home, delivered in less than a week.Recipient kept informed all the way through.
16/12/20 by Veronica
This is my 3rd time using Parcel Monkey UK to send parcels to New Zealand. Theyre the cheapest I have found and I am re-assured by their on-line tracking. All parcels have arrived in-tact, on time (within 7 working days) so I am very happy with the service and will continue to use them.
16/12/20 by Sally Newman
Site is clear and easy to use. In a few simple steps I had booked a pick up for my parcel with DHL and the rest of the delivery process went smoothly as well.
16/12/20 by A J Barnett
Great service would use again. Thank you
16/12/20 by Customer
I have used this service throughout 2020 to send parcels to my niece in Italy and the service is fantastic. It is picked up from my home and within the week it is delivered. I am amazed at how quickly the transaction takes place and during a pandemic.
16/12/20 by Mrs Sharon Zahra
The package was not picked up on the day I booked for it. I even need to ask for reschedule as my sister waited the whole day and nobody picked up the parcel. When we have the package delivered the item is broken into pieces. Really disappointed.
16/12/20 by Customer
Very happy with service!!
16/12/20 by Customer Laila
Easy to use website. The link sent in your confirmation email makes tracking your parcel easy. Excellent.
15/12/20 by Julia
Excellent service on parcel to USA. Efficient and speedy.
15/12/20 by D Cook
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