We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
I used Parcel Monkey to send 4 parcels In the UK & was satisfied with their service as always, from easy-to-book to delivery.
14/12/20 by A. Coulthard
Super easy & straightforward
14/12/20 by Becca
Fantastic thanks for your help merry Christmas ???? ????
14/12/20 by Anne
Safely delivered within 2 days. Thank you.
14/12/20 by Christine Tucker
Simple to arrange online and deliver to collection point with delivery confirmed following day.
14/12/20 by Charles
Have used parcel monkey a few times to send boxes from the UK to Spain and have found them to be very good. Would recommend .
14/12/20 by Joanne
Excellent service, but I wonder why I have been charged twice as much for exactly the same parcel as I sent back in August to the same recipient in The Hague ?
14/12/20 by Joanna Kaminska
Absolutely satisfied with the service provided through Parcel Monkey,used again and again and will continue to do so to send parcels to my Family in Italy. Would like to mention though,that even though Parcel Monkey are very efficient and fast collecting parcel and shipping it,not so fast on the other side and I am fully aware that this is not Parcel Monkeys fault,as its local couriers (in Italy)that dont rush to get it delivered.
14/12/20 by Sofia
They didn’t collect the parcel and it took 5 more days to get them to collect and then they sent the parcels to the wrong address and then asked me to pay to have then returned or they would dispose of them!
14/12/20 by Janet Cooper
I am extremely satisfied with the fast & professional service I got.
14/12/20 by Customer
This was a very easy to use process and parcel was delivered promptly to Germany.
Excellent quick service.
14/12/20 by Catherine
easy website to navigate. Great choice of couriers
14/12/20 by paul Anthonyustomer
Brilliant service from start to finish. Easy to book and track parcels, with good communication throughout.
14/12/20 by Anna
My parcel which was 4.5 kg of high quality confectionery has been delivered to Ireland. I know this because I received a phone call from somebody in Ireland and they got my number from the parcel details. A parcel has today been delivered to where my parcel should have been delivered to, but it contains cans of soup. I have been sent a photo of the delivery label which is identical to the one I printed but the contents of the parcel is nothing like I packed. Also the parcel has a label which has been sent to me by my family and it’s as follows: Imported by Happiness Wholesale Ltd., Freshwater Road, Essex RM8 1RX. Perhaps this will help to figure out what happened to my parcel
14/12/20 by Vincenzo Buonassisi
Great service. A fraction of the cost quoted at the post office.
14/12/20 by Customer
I had a bit of hesitation after reading all the negative feedback re Parcelforce use. However, as I was trying international, advertised as DHL, decided to give it a go. Pickup next day as advertised, though seeing it was Parcelforce was a bit of a worry. However, before 48 hour were up, received a picture from my daughter with parcel in Oslo. Very good, cheaper than DHL.
14/12/20 by Neil Temple
Excellent Service, received safe and sound in the Netherlands ..4 days
i was amazed and so pleased ... very polite courier collection....Luis
all maximum stars...thank you.. DPD.
14/12/20 by Mrs Linda Watson
Parcel not delivered as yet and tracking not updated.
14/12/20 by Mrs Donna Robertson
I was very happy when they found me a parcel service DHL, who collected as well as delivery. Parcels reached their destination in good condition & in good time.
14/12/20 by Customer
Good so far - I dont like the idea you keep my credit card details though . If you have a Breach with these online Hackers Im effected !!!!! YOU NEED TO ACCEPT PAYPAL
14/12/20 by Alexander
The tracking system seems to work for packages moving with the UK but tracking of overseas packages seems to end at export from the UK.
14/12/20 by Henley in Thames resident
spot on as always
14/12/20 by Gerry
Scotland to germany in less than a week.
14/12/20 by Customer
Love using Parcel Monkey whenever I have a larger parcel to send. So easy to compare the options, book and get the parcel on its way.
14/12/20 by Customer
I was impressed by prices and services offered by Parcel Monkey UK. I really like how available post options were presented and compared. The process of of the parcel "check in" was strait forward and all required steps were clearly explained and easy to follow. There are several options of the parcel pick up from home/office or a drop off at the nearest pickup point. I used a drop off service which I found very convenient.
14/12/20 by Denis Alyshev
Excellent information and service. Highly recommended. Many thanks!
14/12/20 by Gian Svennevig
Fantastic door to door service will definitely use again
14/12/20 by Customer
Yes very please that my second parcel sent by Parcel Monkey arrived safely last week. Posted Monday morning and arrived with family on Friday morning. I think with the increased demand you will be expriencing at the moment, that was a good result.
14/12/20 by Mrs Janice McCrorie
Quick efficient delivery
14/12/20 by Thomasin Mincham
Our Christmas present to my son in the United States arrived quickly and safely and gave great pleasure. Thank you.
14/12/20 by Customer
Brilliant site - very easy to negotiate and select the appropriate option.
14/12/20 by customer
Yes very good service thanks will use again
14/12/20 by Colm Brolly
First class service!!! paid, posted and delivered within 3 days, fabulous service.
14/12/20 by Glenn Jones
Great service, easy to use and price competitive. Sent parcel to Hanoi and it got there fine.
14/12/20 by dave
Booked the delivery on a Thursday with DHL Next day delivery so that it could be picked up Friday and delivered on the Saturday. Pick up was bang on time and then shortly after we got the delivery info and it was scheduled for the Monday. Recipient had to change her plans for Monday so that she was in to receive it.
14/12/20 by GHart
I only ever use Parcel Monkey. So far so good.
14/12/20 by Customer
Great service, thoroughly recommend
14/12/20 by Simon Cowan
This service was exactly as described. Fair price, pick up slick and efficient, delivery 48 hours later to the Netherlands. Would (and have) highly recommend it. In comparison, the parcel sent a fortnight earlier using the Royal Mail tracking service has still not arrived after 3 weeks, and the tracking reference number seems to be unrecognised.
14/12/20 by R McCarra
It all went very smoothly. It was easy to book, my parcel was picked up as arranged and it arrived at destination within the stated time.
14/12/20 by Customer
Very easy to use
14/12/20 by Customer
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