We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Really happy with the service of sending parcel to USA. Liked the fact the package was picked up from my address and although delivery was 3 or 4 days longer than expected I totally understood as it’s a busy time of year and the pandemic has a knock on effect from service as normal.
Only thing I would have preferred was a time slot of package being picked up.
Good tracking system too.
15/12/20 by Fi
Very pleased with the service booked in the evening parcel collected the next morning and delivered next day in Scotland couldnt be better.
15/12/20 by JOYCE PURVIS
did not turn up to collect parcel on two consecutive days. Cancelled am now awaiting refund and any form of reply/apology
15/12/20 by A.Wallace.
trust worthy website I recommend to others
15/12/20 by Customer saad
Only 2 days to get to Romania compared to a first class parcel here in the uk not arrived after 4 working days
15/12/20 by Paul Zurek
We had a first class service from Parcel Monkey. The Courier was very helpful and curtious. We will definitely use these again.
15/12/20 by Mrs Jean Price
This is my fourth time I use parcel monkey and the delivery was even faster then last time , delivery to Romania packet of 15kg ,helpful delivery men in Uk from where the parcel was picked up and same in Romania where the parcel was delivered .Delivery was in less then 5 days to Romania and arrived without any problems .very happy with the service and I will continue using your service .thank you parcel monkey ...
15/12/20 by ED*
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 33 DAYS and counting! Looks like PM could not make sure my parcel was delivered from the local depot in the US to the recipient and despite numerous request also seem to be unable to stop it being shipped back - quite unnecessarily - to the UK, despite myself and the recipient pleading with them just to deliver it - when it was at the local depot too. They now want to give it back to me!!!!! The thing is, I paid £137 for them to deliver my parcel to the US (which contained some of my sons possessions - he married his American girlfriend and is staying there for the time being) and all I want is for them to fulfil their contractual obligations. Does that seem too much to ask?
15/12/20 by Marcus
Very poor. Paid for next day delivery. Parcel took nearly 6 days to get to its destination and Parcel Monkey refused to give me any sort of refund. Terrible customer service. Use at your own risk!
15/12/20 by N Caret
Avoid, avoid and again avoid. It is second (and exactly the same) bad experience with Parcel Monkey. Courier did not turn up on a scheduled collection date, even when it was scheduled in advance and delivery was guaranteed next working day before 10.30am. So, if you would like to send something important quickly simply avoid parcel monkey service.
15/12/20 by Justyna Nalepa-Grajcar
good service delivered as expected, but simpler probably to go direct to the carrier
15/12/20 by robert Cornelius
First time customer. Very pleased
15/12/20 by judy
Very fast and efficient, very friendly people working for them, prices more than reasonable.
15/12/20 by Nic
I was delighted with the service provided by parcel monkey especially at such a busy time. Thank you so much and well done Parcel Monkey crew!!
15/12/20 by Lyn
Do not use. This company don’t actually do anything besides loose your parcel and refuse to send you a claim form.
15/12/20 by Amy Fewtrell
Excellent service. I could not believe how quickly my parcel arrived in Germany from the UK. Communication with sender and buyer was brilliant. I will certainly use Parcel Monkey again,
15/12/20 by Valerie Webber
We used a home collection service. We had emails telling us when the collection would occur and this was made on time. Tracking allowed us to follow the journey of our packages across Europe, they went to our family their. The delivery to them was made on time and in a courteous manner, the packages were undamaged. Parcel Monkey may not be cheap but it is efficient and secure.
15/12/20 by Davo
Great site and very easy to navigate, with the best prices. I did check other comparison sites.
Have used before and will use again.
15/12/20 by Sarah, France
I wanted to send a parcel to Germany for Christmas. My local post office quoted £45-£90 with no guarantee when it would arrive. I went on Parcel Monkey and arranged for DPD to collect and deliver for £25. I got a one hour time slot, so wasn’t waiting around all day and the parcel arrived 5 days later. Great service- will definitely us them again.
15/12/20 by Christine Westgarth
This was my first time using parcel monkey and I found it really simple and straight forward to find the right delivery service to suit my needs. Will definitely use again.
15/12/20 by Customer
Wrapped parcel and headed it up with fragile as glass was included. Paid and printed label and took to post office the next morning . Was tracked the whole way to its destination fully intact and arrived 48 hrs later. Great service and reasonable priced.
15/12/20 by Mr James Bradley
Sent an item with parcelforce to a argos collection point, argos refused to take it (no idea why) i was unable to have it redelivered to another address and ended up receiving the item back to me. Parcelmonkey refused to refund my original delivery charge of £20+
15/12/20 by eebo
Sending a parcel to the USA, there was all the information I needed about Customs etc. Easy.
Of course, the senders doing all the work so it should be cheaper than going to the Post Office.
15/12/20 by Lorenzo
I always use Parcel Monkey to send parcels to Italy and in previous reviews I have given 5stars without any hesitation..However , on this occasion I have had to drop a star as instead of the normal 5 days the parcel took 10 days this time but fortunately we had posted early ...
I would have no hesitation in recommending Parcel monkey as cost, service and delivery are excellent..
15/12/20 by Dorothy Cobb
Great service and label easy to print off too
15/12/20 by Lesley Walker
Easy to arrange and full communication
15/12/20 by julie
Excellent service. I literally sent Christmas to my family in 4 boxes. All arrived in perfect condition. Even the chocolate father Christmases were in tact. Well done!
I will hopefully have two very happy little grandsons on Christmas day.
15/12/20 by Customer
Picked up as described. Delivered the next day. Very good service.
15/12/20 by Beverley Evans
Great price, collected from my home and delivered rapidly. Good communication throughout the process. As long as you can print the address label, dont look elsewhere if you have a parcel to post.
15/12/20 by Neil B
Excellent service
15/12/20 by Hurley
Our parcels were delivered and within a reasonable timescale. However, the parcel we sent to Switzerlannd to which we attached an invoice as required and detailed the contents as gifts, the Swiss post office wouldn’t release it unless our son paid 40 Swiss francs as it didn’t say on the box that it was a gift? Not sure where the invoice was removed that detailed the contents and had a boxed ticked saying it was a gift?
15/12/20 by Leslie
It was fast a convenient
15/12/20 by Customer
Easy to use very efficient
15/12/20 by paul
Has always excellent service always on time and delivery in France always on time
15/12/20 by a hartley
They have lost our Christmas presents and don’t even have a phone number to call. They don’t chase shipments with a problem and just leave you to beg for help by email.
15/12/20 by JB
Excellent value, easy to navigate site and stress free posting.
15/12/20 by Catherine Doyle
Fantastic service, collected and delivered as promised. Highly recommended, thank you..
15/12/20 by Graham F
Very effecient and economical service.Time scales variable. Last parcel first time with damage.
15/12/20 by Richard France
Excellent service, great price.
15/12/20 by Frances Seddon
Excellent service, tracking was easy and parcel delivered on time.
15/12/20 by Gillian Foy
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