We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
Granat service????
14/12/20 by Customer
Fantastic service, will definitely be using your service again!
14/12/20 by E L Evans
Great service well done
14/12/20 by Customer
Easy website to use and guidance on parcel size. Prompt collection and delivery
14/12/20 by Customer
Excellent service, fast delivery and the parcel was in one piece when it arrived at destination abroad. I am very impressed and would recommend.
14/12/20 by Joanna Wroblewska
48hours from posting to arriving in Wicklow Ireland fabulous service would
definitely recommend
14/12/20 by of mavis
As expected, on time and realiable
14/12/20 by Lucy A
Parcel has not yet been delivered, bit premature with wanting your reviews
14/12/20 by Linda Gresham
Excellent website, easy to use and a great price.
14/12/20 by Mr Neil Jolly
Used Parcel Monkey for the first time recently to return an exercise bike back to Amazon in Fife. Very stress free service a choice of carriers to choose from, some requiring return labels some not, and various prices to choose from. Parcel collected as arranged with my chosen carrier who also provided a label (I don’t have a printer) and I was able to track the parcel to its delivery at the Amazon centre. Very happy with the service.
14/12/20 by June A
Great service and received ahead of time.
14/12/20 by Customer
Excellent service. Quick and reasonable priced
14/12/20 by Customer
Excellent service, arrived intact and very quickly. Will definitely use this service again.
14/12/20 by Tina Allenby
Paid a premium price for a premium service which did not happen. Was quoted 3-5 days delivery and nearly 2 weeks later the parcel still hasn’t been delivered. Was charged and paid an additional customs charge (as soon as I received it). This was mentioned, but not clearly explained in the terms on parcel monkey’s site. Basically happy to take your money and not deliver the service.
14/12/20 by Customer
First class delivery service, reasonable price. Highly recommend, will use it again.
14/12/20 by Rabia
I found it easy to book very cheap and delivered on time would use again
14/12/20 by Mrs Jean Grant
All good would use again.
14/12/20 by Customer
Turned up to collect my parcel at the time they stated and it was delivered first thing next morning, despite it being Christmas and lockdown so a busy time of year. Fast efficient service at a reasonable price.
14/12/20 by K Harrington
Very easy website to use. Labels always come through very quickly. Will be using again.
14/12/20 by Customer
We used them to send goods with Courier. The goods were 5 bags of 1kg sweets and including packaging; it weighed in the region of 5.5kg. Next thing, we get an invoice from them for this parcel, they claimed it weighed 55kg and we a payment of £39 was taken from our credit card.
14/12/20 by Customer
Easy to use. Good pricing on parcels.
No issues at all.
14/12/20 by Marloes McIntyre
Good little outfit Good service , and reasonable costs too !!!
14/12/20 by Jim Martin
Fabulous service all the way through lockdown and run up to Christmas
14/12/20 by Customer
Quick, reliable delivery. Easy to drop off at Post Office. Labels attached quickly to the order. Excellent service and updates online.
14/12/20 by Happy Customer
Great service. Would highly recommend.
14/12/20 by Catherine Bingham
Fantastic service, very reasonable price, I would recommend parcel monkey to anyone wanting to send parcels abroad.
14/12/20 by Shell
Excellent from beginning to end of the parcel journey. Easy to book, guidance for measuring and sending, contacts identified if there is a problem, prompt collection of parcel, easily traceable, delivered without any damage, punctually and made parcel delivery very easy.
13/12/20 by Mrs Dear
I didnt expect such good service, but Im absolutely impressed! The delivery was said to be within 3-4 days and it was absolutely amazing as it took 3 days from UK to Spain, indications to phone recipient followed as requested; very good value for money. Ill keep using this system from now on as I know now theres a good way to send my parcels. Thanks a lot Parcel Monkey!
13/12/20 by MARIA
Excellent service
13/12/20 by Customer
Easy to use and efficient
13/12/20 by Customer
Great service, great price! Delivered parcel promptly and safely. Will definitely use again.
13/12/20 by colin rowlands
Excellent quality service and quick. Thank you xx
13/12/20 by Pauline Scott
Easy to use website and quick efficient delivery.
13/12/20 by Matthew Ruprecht
Good, efficient, quick service. Delivery people were pleasant and helpful
13/12/20 by Tracey
Excellent service. Pick up was fast and easy and parcel was delivered in good condition really fast. Excellent international service and best possible price found. Wont use anyone else.
13/12/20 by Sarah Quinn
So much cheaper and faster than post office
13/12/20 by Michaela Thacker
Great site will use again, cheap prices and good service
13/12/20 by MARK W
Excellent system, with convenient home label print, easy drop-off, great price and reliable, even earlier than advertised, delivery. Thanks and Merry Christmas
13/12/20 by DAVID
First class service from door to door. Will definitely use this service again and highly recommend
13/12/20 by Mr Hansen
Excellent service as usual. Would definitely recommend.
13/12/20 by Joan Paterson
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