We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
I used Parcel Monkey UK to send a parcel to my family in Germany.
So easy to book a parcel online, then I just had to print the label and take my parcel to the post office.
I have since used the service again and can definitely recommend it.
15/12/20 by CollectPlus Customer
This delivery worked well but I have had previous issues in Spain with deliveries hence the four rather than five. Totally accept this may be a partner organisation but neveryheless.
15/12/20 by Customer
Brilliant service from start to finish
15/12/20 by Customer
Great value for money, the parcel we sent from UK to France arrived on time and just as we hoped. Would definitely use Parcel Monkey again and would highly recommend this company
15/12/20 by Anthony W
Brilliant from start to finish!
15/12/20 by Nic Edwrds
Great service , everything arrived on time , easy to use website.
15/12/20 by Customer
Absolutely fantastic ! So cheap and efficient to send a parcel to Poland ! Couldn’t fault it ! Thank you !
15/12/20 by Judith Lisgarten
Have used parcel monkey for a lot of years now I would thoroughly recommend them to any one
15/12/20 by Shane
Good quick service especially so close to Christmas.
15/12/20 by Customer
Very easy to use although the tracking option is not great.
15/12/20 by Mr Granger
Don’t recommend! Worst experience I’ve payed for nothing
15/12/20 by Customer
I have used parcel monkey several times. They have been excellent. I send parcel to northern Sweden they are very competitive with their pricing and so far very reliable to this remote part of the world.
I used the. Re e try for a parcel within the Uk and again deleivered no problem and they update you whilst the parcel is in transit
15/12/20 by Jeanx
Good service and great price
15/12/20 by Customer
Twice already courier did not turn up on a scheduled collection date, even when it was scheduled few days in advance. The customer service is not helpful at all offering just another date with no specific times or even guarantee of collection. Always blaming courier company, you should take responsibility for services you’re selling!
15/12/20 by Ola
After a slight hiccup with the labels , soon sorted , easy to use and parcels collected and delivered the next day
15/12/20 by AJ
Easy to book, good choice of carriers,and great value my two parcels arrived at there desternation , Holland with in five working days despite covid/Christmas Rush would recermend.
15/12/20 by paul
Delighted with your competitive pricing and smooth and easy booking
15/12/20 by Audrey
F**ck this company. Literally ZERO ways to contact them about anything. No phone number, No email address. "Write to us by post" is what they state on the website. It is f***king 2020 not 1897. Get with the times. I was relying on this company to deliver goods to my customer, the driver did not even turn up for collection. The only reply given is an automatic page stating. "Sorry your package wasnt collected. Please reschedule" What the actual F***CK kind of service is this bullsh*t company offering???
15/12/20 by Dont Worry
First class service from start to finish,easy to use web site, really nice pick-up driver and delivered the following day morning cant beat that
15/12/20 by E Budge
Good price
Goods reached their undamadged
15/12/20 by Sarfraz
Clarity and common sense! Your website is clear, the comparisons are helpful and the ease when taking your parcel to Royal Mail is persuasive.
Yes we are hooked!
15/12/20 by DR JOHN MATTHEWS
I cant understand how this works - half the price of Parcel Post, yet Parcel Post does all the work! So full marks to them for fulfilling the service. ....the chap behind the counter in our local post office where I dropped the parcels off didnt seem too happy though....
15/12/20 by Steve Milner
Easy site to work with. Everything was clear and concise. Great prices and good selection of carriers to choose from. All round a good experience.
15/12/20 by Isobel
Great price for posting to Germany
Easy instructions and printing off labels
Will defo use again
Thanks
15/12/20 by Caroline Harrow
This is the fourth time that I have used them. It is the way to go! Super easy to - see best prices/times and book the delivery I always opt for collection from my home address. Cannot recommend enough :)
15/12/20 by Cindy Beedell
Hi, I sent last week a parcel on Monday, 7th Dec. Last update track is 10th Dec, that the the parcel is 0.5 mile away from my house in one depot. IS that a joke? I get that it is Xmas time, but sending Monday , expecting the package Wed/Thursday latest in Germany. But over a week (15Dec) and no package has arrived in Germany and on the parcel monkey website still same tracking msg: 10thDec package in one parcel depot in Fulham... I used yr service and it did say 2-3 working days delivery to Germany. Over 7 days, no more tracking info, also I cannot reach yr parter parcelwide, no phone number for you. But I booked with you! So where is the package? Strange, while all so busy, I booked other packages with competitors (first later on 10th Dec) and the packages already arrived in Germany...
15/12/20 by Pat, London GB
Great service yet again.
15/12/20 by Barry
EASY TO ARRANGE, COLLECTED & DELIVERED WHEN PROMISED,
GOOD PRICE
15/12/20 by MR ROBERT COLE
Excellent service and on time
15/12/20 by Francesca Pregnolato
A fantastic service! My parcel was picked from home then delivered next day exactly when promised. I will be using this service again - so much more reliable, and cheaper than the national service I have used before.
15/12/20 by customer EH
Excellent- no hassle: great handling from DPD, with text alerts providing 1hr slot for collection and delivery.
15/12/20 by OSullivan
Fast delivery
15/12/20 by Marta Michalek
Efficient fast service thank you
15/12/20 by Teresa Clayton
quality service
15/12/20 by MARK SMITH
Another excellent delivery by parcel monkey. Theres nothing else I can say. Except for try this service you wont be disappointed.
15/12/20 by Stephanie Garrod
Used Parcelforce - despatch time was fine but my box was too big for my local post office to accept so I ended up having to carry it to the main branch - not fun! Been nice if there was some info at the time of selecting a service about the fact some post offices cant accept boxes of a certain size.
15/12/20 by Andy Clark
Parcel seemed to be in limbo for a day but otherwise excellent. Some confusion on tracking as PM said it was delivered but that was only to the depot in Berkshire for onward to USA.
15/12/20 by Gordon Moore
I am really pleased with my experience, both from a point of efficiency and cost. I will definitely use Parcel Monkey again if I have to send another large item.
15/12/20 by Michael Clarke
It started well with easy and local deposit of parcel. However, it was when i received an email in swedish from the carrier which i could not understand, when the experience changed. I had to send the email to the people i sent the parcel to, to translate, at which point they said it was telling them the parcel was ready to pick up and there was a code required. Good job i sent it to them!? When she collected it the parcel had been slashed, not ripped, but thankfully nothing was missing.
15/12/20 by Richard Meadowcroft
Fantastic service & choice. Will definitely be using again.
15/12/20 by Customer
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