We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
Straight forward easy to use. Good comparison between services.
13/12/20 by Szabo Andras
Excellent Service! Parcel was collected and delivered as promised, and on time. Great service!
13/12/20 by Tony Stockton
Never ever use them again, my suitcase has now been lost since 24th November till now 13th December.....the courier picked it up by mistake without a label with another hold-all. He advised me it’s at their Heathrow depo, courier com advised its parcel monkey’s responsibility to deliver it to me. Messages from parcel monkey it’s the same everyday....we will get back to you.....again and again useless communication...AVOID...
13/12/20 by Zelda
Excellent service, really easy to use. Who would have thought that having DHL collect my parcel from my door and deliver it to the destination the next day would be cheaper than going to the Post Office and dropping off something for ParcelForce to deliver 48 hours later?!
All you need to use this service is something to measure the size of your parcel and a set of scales to weigh it and a printer to be able to print out the postage labels with the all-important tracking codes, etc. This was my first time using the service and it was so easy and straightforward it will definitely not be the last.
13/12/20 by Simon N
All went as planned, parcel arrived early & an enquiry we sent along the way was most promptly answered. Excellent.
13/12/20 by David Huggan
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 31 DAYS and counting! Please PM stop my parcel from unnecessarily recrossing the Atlantic and causing UNNECESSARY AND AVOIDABLE DAMAGE TO THE ENVIRONMENT. Just deliver it to the intended recipient in the US as you contracted to do! THE PARCEL IS STILL IN THE US after all!
13/12/20 by Marcus
I have given you 3 star rating due to the fact on both my parcel collection and delivery orders, I can not understand why a collection time involves me having to wait all day, am to pm, surely a more precise collection slot time would and should be easily to administer in this modern world. On both accounts I have had to wait around beyond 5pm for collections.
13/12/20 by Barry Hamilton
Collected and delivered on time with good tracing info.
13/12/20 by Allan Guest
My parcel was collected on the correct day & arrived at its destination in good condition & in the timescale stipulated.
Good service as usual.
13/12/20 by Gene Spencer
Simple to order, easy to choose the best deliveryoption. Collected and delivered on time by Parcelforce.
13/12/20 by Brian Cole
Parcel monkey was great. They were the cheapest, even cheaper than going to the courier direct. We had issues with the courier but the communication and customer service was great and they got the problem sorted.
13/12/20 by Samantha
We have used the service several times and not had any cause for complaint
13/12/20 by Tudor Williams
Great service, used for in country 48 hour delivery service, pick up was on time and the guy doing the collection was courteous, I was able to track the parcel during its journey and received confirmation it had arrived.
100 times easier than trying to get to our post office which is never open!
13/12/20 by Vanessa Barber
Excellent service will definitely use again. Parcel collected on friday and delivered on monday.
13/12/20 by Alison Fidler
Easy drop off service and good value for money. Arrived easily within its allocated time frame so a good performance ????????
13/12/20 by Owen van der Hoeven
Both times using International (Germany) post for big parcels Parcel Monkey showed us good options and reliable ones too! Thank you
13/12/20 by D Plum
Apparently the parcel I sent was nearly 9kg and I had it booked in as 2kg. How dare I send a 1.6kg(actual weight) and not tell them its 9kg. They are not interested at all in helping so I will be voting with my feet and not using again. There will no doubt be some wise crack from them that it was the carrier who gave them the 9kg info. My contract was with parcel monkey though and they dont have big enough balls to challenge the carrier for me. Could that possibly be because they dont want to upset the apple cart and put at risk the reduced rate for their services they no doubt have negotiated.
13/12/20 by kenny
No issues at all. Very straightforward
13/12/20 by eimear
Excellent service. Box collected & delivered as per pre-booked guidance.
Definitely my choice for shipping items abroad.
13/12/20 by Happy First Time Customer
Impressed! Reliable, good quality service. Have used it several times. Will use again.
13/12/20 by Customer from Kingston
I used Parcel Monkey two weeks ago, they turned up on time and delivered my package to where it had to go, I got a phone call from the people I sent it to and they said it arrived damaged, the box was damaged it had been dropped from a great height and the contents was damaged, I have been intouch with Parcel monkey and told them about the damage to my package and I havent heard anything from them. I would NOT recommend this outfit, they just dont care about peoples property
13/12/20 by Customer
Excellent. All delivered on time
13/12/20 by Beverley Kloos
Again perfect service picked it up dropped it off low cost
13/12/20 by Customer
Excellent service
13/12/20 by Syreeta Taylor
Great job done. Needed to send a gift to a small village in France. Was picked up as stated and delivered within 2 days. Cannot fault this at all!
13/12/20 by Hilda McManus
Fabulous service. Parcel collected from home and delivered to Holland within 48 hrs. Will def use again, no more RM for me.
13/12/20 by Liesbeth
Package for the customer got totally damaged during transit. Dpd says contact parcel monkey and nothing has been done so far. Not happy with the service at all costed me a lot.
13/12/20 by Usman Khan
The pick up was perfect, the employees very polite and the boxes arrived earlier than predicted! Great work.
13/12/20 by Customer
Very easy to use service and very affordable.
13/12/20 by Paul Haworth
Everything went smooth, parcel arrived at the time predicted.Very good prices, I will definetely use again. Highly recommend.
12/12/20 by Customer
Great, speedy service at a good price. I think the prohibited items list should be carrier-specific, as different carriers use different rules, but overall Im very happy and will use them again.
12/12/20 by Paul Burke
All good, easy to understand instructions, clear price comparisons and overall very efficient. very smooth process which was good as it was my first time using Parcel Monkey. My parcel has just arrived in Turin, Italy in excellent condition.
12/12/20 by James
Great prices, better than dealing direct with parcelforce for example.
Easy to use.
12/12/20 by ken
the parcel has gone a miss!!
12/12/20 by Customer
Great and fast service
12/12/20 by Customer
Excellent, easy and affordable. Parcels are easy to track and on time
12/12/20 by 11312295
Initial booking was great. No problem with the monkey, but ..........
Parcel force were a day late on pick up and told porky pies recording that parcel was not available for pick up, yes it was available and I wasted nearly two days baby sitting a parcel. The actual service of transport and
Delivery was great.
I’ll use the service again, but take the pick up time with a large dose of doubt.
12/12/20 by Matthew O’Brien
Excellent service at a really great price. Highly recommended.
12/12/20 by Karin, Norwich
Very helpful and easy to use way of deciding which of the many carriers to use. Will use again for all the Christmas presents I will not be able to deliver in person this year. ????
12/12/20 by Andy Barnes.
Fantastic company no hassle from acceptance to delivery will recommend to anyone who wishes to courier parcels
12/12/20 by KAREN
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