We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
Excellent service, email before delivery and delivered in one piece!
12/12/20 by Kat Oravcoca
My father sent me a parcel on the 12th Nov. It had all the correct customs details and parcel monkey said it would take 3-6 days for delivery. It spent over 20 days in customs. Then got to my local depot (I live in the US). Then it got sent back to the UK (where my father lives). It cost over £130 to send. Worst delivery service Ive ever come across and I get sent parcels daily. I will never use again.
12/12/20 by Robin O'leary
I love it.. thank you
12/12/20 by Petra
Fab prices and excellent service. UK to US in 5-6 days and almost half the cost of Royal Mail. Have used several times and consistently good results.
12/12/20 by Angie
Still haven’t received my parcel and Custmor is not happy
12/12/20 by Customer
It was my first time posting a parcel overseas and Parcel Monkey made it easy
12/12/20 by Customer
Send parcel to Ireland. Parcel was delivered in few days as promised. Using your service not the first time, never was disappointed.
12/12/20 by Rasa Einigyte
Excellent service - there was a small hiccup in the delivery but the online chat service was excellent at reassuring me about the delivery - which happened as planned
12/12/20 by Freddie
EASY TO USE & BEST PRICES
12/12/20 by Mark.
Parcel collected and delivered without incident.
12/12/20 by David
I was slightly concerned as my parcel wasn’t collected from Romsey, Hampshire, until 6 pm but it arrived in Cambridge at 11 am the next day. Fantastic service at a very reasonable price
12/12/20 by Teresaweezer
Easy and reliable !
12/12/20 by Chris Dent
Ive used this service several times, it works! However, this time I really needed to pass some important information to the delivery driver as the address is apparently difficult to locate... I had 28 characters on the form to impart this important information. Also, my name and the name of the recipient contain apostrophes, the form would not allow this to be included and had to be left out of the surnames. But in conclusion, the service has not let me down to date and one of the two shortcomings above (the apostrophe) is just a niggle, and yes, I will probably use Parcel Monkey in the future.
12/12/20 by 1anson
Sent a parcel to Sweden on Saturday the 5th and it arrived in Sweden on the 11th. Very friendly guy who picked it up. Thank you!
12/12/20 by Emma
I find the Parcel Monkey service quick, easy and at really affordable rates. No fuss at all , simple booking procedure. Parcel reached destination quickly and safely!
12/12/20 by Ryan
What a marvellous service. And great to find an affordable option. Highly recommended ????
12/12/20 by Mrs S Merron
Really happy with the service. Considerably cheaper than parcel force, website is easy to use, and there are plenty of drop off points near me. It arrived in less than a week, so very impressed!
12/12/20 by Customer
Booked with Parcel Monkey a few times now, and they have never let me down. Collection and delivery on time, every time. Communication is great. Will definitely use them again.
12/12/20 by Ronel
Excellent prices and easy to use.
12/12/20 by Shawn
Very good service from this company, so easy to compare prices and then book your parcel delivery. The price is also very good. I would recommend this company to send your parcels.
12/12/20 by Mr Malcolm Wallett
Second time using this Company. Didnt leave a review the first time, as wanted to see if the great service was a one off... it wasnt ! Used the service to send to Family in rural France. Got collected the Friday afternoon and was with them the Wednesday ! (Great going considering its Christmas and the amount of mail going through the system ! )
Oh.... and cost - 2 parcels 1 x 17kg 1x9kg around £33 got a price for £104 through Post Office going with Parcel Force (the same company I chose with Parcel Monkey ! )
12/12/20 by Customer
Fast delivery service easy to organise, thank you.
12/12/20 by Happy Customer Aberdeen
Great service after 3 days my parcel was delived to Slovakia .No damage no fuss. Great work well done . My friend recomend I so happy with a service.
12/12/20 by ANNAG
We can recommend, the service was satisfactory
12/12/20 by Patty
Picked parcel up on day and delivered the next. Brilliant service and easy to use. Will definitely use again.
12/12/20 by Claire
Picked parcel up on day and delivered the next. Brilliant service and easy to use. Will definitely use again.
12/12/20 by Claire
Having paid for Air Express parcel delivery to India after 14 days still not delivered. Tracking not very helpful. Very Frustrated
12/12/20 by Leslie Ball
Collected from home and delivered to New Zealand all within a week. Super.
12/12/20 by Customer
I’m actually shocked at how easy that was. The post office were trying to charge me at least 3x as much to send a parcel to Spain. I’ve had so many issues getting things sent to my family there, so was nervous to try something new. The item was picked up from my house on a Monday and was delivered by Friday. Really really impressed and will be using again.
12/12/20 by PARISS DOCHERTY
Easy website to use, kept updated on collection and delivery of parcel. I can get a parcel to my parents in France quicker than a card can be posted First Class in the UK. Has been perfect for using during lockdown when unable to visit people.
12/12/20 by Catherine Gray
Excellent service. Delivered quickly and efficiently. Had to rearrange delivery which was no problem. Would certainly use again.
12/12/20 by Valerie Ward
Brilliant service once again
12/12/20 by Alyn Williams
Efficient website always great service
12/12/20 by Mrs Alison Cantle
24 hr delivery took 5days. Stuck in the final delivery depot for most of this time.
12/12/20 by Mr Don Baxter
Great, efficient service. Easy to book, more convenient and less expensive than regular post. Definitely recommend.
12/12/20 by AJM
Great service picked up from house in UK on a Tuesday & delivered to Hamburg in Germany on the Friday!!! Excellent!!!
12/12/20 by Karen Rees
Booked a delivery, recieved an email saying there was an issue and i had 7 days to get in touch. Got back to them 4 days later, was told on live chat if i uploaded a revised customs invoice then we were good to go. I did this an hour later and over the last week have dealt with 6 different people (None of whom are communicating with each other) Now being told because I uploaded to the returns manager this was incorrect and my parcel wont be returned, I am not entitled to a refund and will have to pay to see my items back. As a small business owner trying to navigate 2020 this has been a completely unecessary hassle
12/12/20 by Spen
Everything went perfectly and at a very attractive price thanks to parcel Monkey
12/12/20 by Mona
very efficient, easy to use and speedy delivery to the grandchildren!
12/12/20 by Helen Maxwell
Website easy to use.. Label available within 30 minutes. Posted on Monday to Denmark. Delivered by Friday.Brilliant.
12/12/20 by Dorinda Anderson
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