We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
Easy to use service to assist with arrangement the collection and shipping of my package to Japan
01/12/20 by cj
Supposed to have a parcel collected for a customer. Told collection will be between 8am and 6pm, massive window but hey let’s roll with it. 6pm comes and no collection. Parcel monkey say they can only reschedule or cancel. Not very helpful and can’t be reached verbally. Carrier DX closed at 6pm so no explanation until tomorrow at the earliest and a waiting and angry customer awaits. Shame they’re never so slow in collecting payment
01/12/20 by Mr Snape
Parcel pick up as arranged.
No problem at all
01/12/20 by Customer
Great service
01/12/20 by Customer
I would definitely use parcel monkey again, brilliant service
01/12/20 by Marie Watson
I have used Parcel Monkey a number of times and they always so far...Have come up with the goodies.
01/12/20 by Martin Cole
Ive paid 20 pounds for parcel to Switzerland. My sister had to paid extra 26 pounds in her currency when picking up without any warning or explanation.Fuming here as overpaid so much. Dont recommend at all and certainly will complain
01/12/20 by Customer
Parcel arrived safely in German, fast service and a lot cheaper than booking it direct.
01/12/20 by Hilary
It was relatively easy to sort out my parcel. Once I had individually weighed the Christmas presents & totalled them, packed the box, measured & taped up the box I then went onto parcel monkeys site, calculated the cost & printed out a label. I was able to take the box to the post office (prepaid postage), & drop it off
01/12/20 by Susan
Bad is an understatement, Parcel Monkey is absolutely shocking! Purchased an international service that costs a fortune only because the contents of the parcel were urgent, priority international is meant to arrive within 3-5 business days. Its been over 3 weeks and no parcel or money back. Have been fighting to get my money back for over 2 weeks now with no luck such uneducated rude customer service just copy and paste messages and get nowhere. DO NOT USE!
01/12/20 by Laura
Nothing special. Did not have to us the customer service, so I did not have any problems. Their services are the cheapest.
01/12/20 by Peter Herpay
A very good place to get the best deal for a package of a certain weight/volume going to a certain destination overseas. The carrier I chose didnt deliver within the timescale it indicated but still was at its destination in less than week.
01/12/20 by CMG
Should of been a two day service and arrived seven days later. Cost me a lot of money as it was for a photo shoot the had to be canceled because items never arrived!
01/12/20 by Customer
Great service, super fast delivery.
01/12/20 by sia
PM8811233 MESSAGE FROM PARCEL MONKEY YESTERDAY STATING MY “MISSING” HIGH VALUE PARCEL WAS SCHEDULED FOR DELIVERY YESTERDAY (third time it’s been promised ????), Guess what ! No parcel, the parcel monkey & it’s procedures are a joke and still no parcel delivered or returned .... one LIE after another ... CANT EVEN OWN UP TO TRUTH - just keep “making it up as they go along”! Wasting my time & my customers time
01/12/20 by Jacque
Parcel collected and delivered as stated it would be.
01/12/20 by Allan Guest
A 7kg box of Christmas presents collected from the UK Tuesday pm & safely delivered to Berlin Monday am. Its the 4th time Ive used Parcel Monkey; efficient service & much cheaper than other methods Ive used for EU deliveries.
01/12/20 by noreen
Brilliant. Easy to use with Massive savings!!! Thank you
01/12/20 by Customer
No idea where my parcel is
01/12/20 by michele skivington
brilliant, picked up at my house and delivered next day. perfect
01/12/20 by Bob d
Sent a parcel to be received within 48 Hours, its now been 6 days and still no sign of it arriving.
01/12/20 by Customer
Excellent web site. Easy to use.
01/12/20 by Carol
Another excellent service had a bit of a hiccup but that was on our side and parcel recollected the next day
01/12/20 by R j harkness
Amazing!
Easy to book, cheap and super fast!!
01/12/20 by Yessica
I sent a couple of boxes of crockery to Berlin and they arrived intact and in the time expected. Well done!
01/12/20 by Jenny McCullough
Excellent service
01/12/20 by Customer
You guys are just getting BETTER and Better.
Highly recommend....Perfect service
01/12/20 by Francisco Valeiras
Cake when they said they would, nice guy would use this company again if needed
01/12/20 by MISS CHRISTINA FINNIE
Very easy site to use was very pleased with the result parcel arrived in France what more could you want
01/12/20 by Sally Brooks
Excellent service, would definitely use them again
01/12/20 by David from Tunbridge Wells
Excellent parcel arrived smoothly in Italy within stated timing. Thank you!
01/12/20 by Customer
Excellent service.
01/12/20 by Customer
quick to collect and quick delievery. everything arrived just fine.
01/12/20 by Customer
Arrived in good time.
The tracking was a bit off but arrived quickly.
01/12/20 by Jill Strachan
I needed to send a 5.7 kg parcel to Germany for Christmas (as Im unable to take it there in person this year). I got a quick quote from Parcel Monkey at roughly a tenner but decided to go to our local Post Office and drop it in.
Well the best Royal Mail could come up with was £42 - £57 depending on the service.
Straight back to Parcel Monkey, booked it in with Parcelforce, ,a pick up from my house the next day and tracked delivery to Germany in two days!!!
I will never use anyone else ever again!! Sorry for doubting you PM xxx
01/12/20 by Kirk
Got there on time. Good service.
01/12/20 by Customer
I’ve been using Parcel Monkey for a few years now to ship to Seychelles. I couldn’t rate their service highly enough! They provide very reasonable quotes, are always on time to collect the parcels and my parcels have always been delivered within one week without any issue. Although they don’t operate a phone service, they are always very helpful and quick to answer emails. Would highly recommend for fast, fair priced international deliveries.
01/12/20 by Karine Rassool
Excellent really easy service to use.
01/12/20 by Emma
Brilliant service, easy to organise, great price and regular accurate updates!
01/12/20 by SunyR
quick. cheap and easy
01/12/20 by cathy davis
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