We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,410 reviews.
Parcel delivered in stated time
28/11/20 by 18 Noth St North Petherton Somerset
Great job thanks
28/11/20 by Customer
Posted my parcel Saturday and was to be delivered Tuesday with contents fir my sisters wedding. A week later it still hasnt arrived and no update on tracking other than collected.
28/11/20 by Emma --
Was very impressed with your service, and so quick
28/11/20 by Mrs Janet Williams
Paid Parcelmonkey £98 for a small 2kg International Parcel to be shipped by Courier. Parcel was returned to me 2 days after collection due to an item containing a small battery, which I then removed. Parcelmonkey told me they can’t arrange to reship my parcel as the service I paid for had been used, and told me that I would have to pay the full shipping charge again. Courier can’t help as I have no contract with Courier as I paid Parcelmonkey. When I complained Parcelmonkeys exact words were “we are not a courier we are just a price comparison site” ... this was in spite of them taking payment from my credit card, in return for shipping my parcel. I have had to pay and arrange for reshipping direct with Courier this time ( which is working out £15 cheaper). Also raising a dispute with my credit card company to recover the original fee paid to this “price comparison site” masquerading as a courier service
28/11/20 by Barrie Black
Very satisfied nice and friendly staff and good price
28/11/20 by Customer
Did exactly what it says on the tin Great service and price.
28/11/20 by douglas henderson
Excellent service. Used these before to send a large box to Spain. Can’t believe how quickly it arrived. If there was any criticism it would be that something did get broken in the box so not sure how carefully things get handled but also I could of packed it better so wouldn’t put me off using them again.
28/11/20 by Victoria
hi quick prompt service thanks......
28/11/20 by Customer
Very good, I will use this service again,
28/11/20 by Philip Smith
Efficient and very speedy delivery at a competitive price ????
28/11/20 by Sian Thomas
I have used parcel monkey for years. Overall pleased with service and parcel arrived on time at the other side.
28/11/20 by Larisa
very good good time keeping and guy was very professional totally pleased
28/11/20 by soumen datta
Great website and fabulous service
28/11/20 by Ben Scheiner
From Scotland to Madrid in 7 days door to door.
Absolutely fantastic
28/11/20 by Heather Edgar
I PAID FOR NEXT DAY COLLECTION AND IT DIDNT HAPPEN. NOBODY NOTIFIED ME AND I WASTED A WHOLE DAY WAITING IN FOR PARCELS TO BE COLLECTED. I ENQUIRED AT ABOUT 1800 HRS TO SEE WHY THEY HADNT BEEN PICKED UP AND I WAS TOLD THAT THEY COULD BE COLLECTED UP TO AS LATE AS 1900 HOURS BUT NO ONE TURNED UP THEN HAD TO WAIT IN THE FOLLOWING DAY AGAIN. THE PARCELS WERE EVENTUALLY PICKED THE NEXT DAY IN THE AFTERNOON. WOULD NOT USE AGAIN
28/11/20 by GRAEME YOUNG CORE ESSENTIALS LTD
Used many times to deliver to both UK and Europe. Always fast and efficient - would highly recommend
28/11/20 by Ann Carey
Cheapest delivery prices out there with a very easy and simple to use comparison! Would highly recommend! Thanks
28/11/20 by Rebecca Hall
Very efficient
28/11/20 by Helen Aristidou
Very quick and convenient. Only down side is the ENORMOUS list of things you cant post
28/11/20 by Christopher
Reliable service
A lot cheaper then the others
28/11/20 by cathy
Very efficient - easy to book and a good price. Got to Belgium quickly and kept me informed of each stage of delivery.
28/11/20 by Diane Pate
Great value straight forward service, will use again...
28/11/20 by P Patel
Excellent service for parcel from UK to Hong Kong. Arrived within a week. Website easy to use. Brilliant customs forms and labels. Thank you.
28/11/20 by Jane
A quarter of the price the post office wanted..but still dropped off at the post office. Lol! Fully tracked and delivered from UK to Germany in a few days, at a time when most post is slow due to covid-19. Would recommend
28/11/20 by Laura
Great service. Used DPD as recommended. Took parcel to drop off on Saturday night and parcel was delivered to my friend in France on Thursday. Brilliant.
28/11/20 by Angela
Picked up on time and delivered in New Zealand in less tha 1 week and was cheapest
Excellent
28/11/20 by Roger Martin
Great price and unbelievable delivery time. Cant wait to use them again.
28/11/20 by Patricia Robinson
Easy to book and prompt service for collection - very pleased
28/11/20 by Customer
Always choose this for international deliveries! Not once had an issue and the parcel is received undamaged within 2 days! I love the fact it doesn’t cost much either! Would give more than 5 stars if there was a chance! Thank you!
28/11/20 by Marianne Rayner
very reasonable price, had one slight problem the courier did not pick up when booked ,spoke to a adviser on the chat page and she was very helpful she reassured that it would be picked up following day. the parcel was gong to the usa and within three days it was there and you can track at any time, very helpful will use them again.
28/11/20 by mr g teolis
Easy to compare pricing to ship abroad.
28/11/20 by Rebecca Marsh
Terrible didn’t pick up package , waste of money
28/11/20 by Customer
Excellent service collected from home and delivered abroad within the time scale..very reliable and easy to use.
28/11/20 by Heather
So easy to use and prices very fair
28/11/20 by Andy Court
Damaged in transit
28/11/20 by Customer
Excellent service
28/11/20 by Kevin
All very good . Thank You!!
28/11/20 by Malcolm
Easy to do and find the postal company able to send my package.
28/11/20 by Robin Marsiglia
Parcel delivered the next day. No issues. Great service.
28/11/20 by Trevor Davies
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