We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,413 reviews.
All very good . Thank You!!
28/11/20 by Malcolm
Easy to do and find the postal company able to send my package.
28/11/20 by Robin Marsiglia
Parcel delivered the next day. No issues. Great service.
28/11/20 by Trevor Davies
Ref: PM8811233 your ridiculous online customer service is manned by people with no sense or brains, I have sent proof that my parcel (Parcelforce) was scanned in at the post office, you have lied saying firstly it had been attempted to be delivered twice and a card put through, then you say it’s not even been scanned at post office even though you can see what post office it’s gone through, I have had unsatisfactory replies from day one of my complaint, my customer has waited in twice for the parcel because of your lies and now your saying it’s “lost”, this company is a joke and tells LIES, never again will I use this fraudulent company, I am out of pocket my £72 which is a lot of money to me ? Very angry?
28/11/20 by Jacque
Very simple and clear! Able to compare with all delivery options! Loved it
28/11/20 by Jessica
Good value and prompt service.
28/11/20 by LADY HOOD
quick and easy
28/11/20 by Mark
Once again I used Parcel Monkey and the parcel arrived in very good time into the Country - all the way through the system is brilliant and efficient
sadly though and definitely nothing to do with Parcel Monkey but one should be aware some Countries Customs are real sticklers, we are still waiting for them to release and send it to our daughter so just be aware!!
28/11/20 by Mrs M Gilroy
Second time I have used Parcel Monkey and on both occasions the deliveries arrived in good time and with no problems
28/11/20 by Gary Waring
Very good and fast
28/11/20 by Przemyslaw Byczek
can choose carrier for your parcel and arrange pick up either at home or drop off at shop. Ideal for keeping travelling down to a minimum especially during Covid pandemic.
28/11/20 by Ratty
Arrived in good time and consideration considering it was opened by customs. ????
Good job parcel monkey.
28/11/20 by Andrew Baker
Prompt pick up from UK address for a delivery to Switzerland.
Packaged badly damaged upon arrival, had also been re-sealed by DHL.
Fortunately, the contents were in tact with no damage.
Would definitely use again.
28/11/20 by Stephen Allen
Problem free. Courier delivered quickly and safely.
28/11/20 by A Pope
good value, easy to use.
28/11/20 by Customer
Excellent communication, very efficient & quick service.
28/11/20 by Kristy
Parcel collection went fine and delivery went well. Delivered by Parcel Force but cheaper than the post office itself. Thank you
28/11/20 by Ms Alison Sutherland
Very efficient. Great notifications too!
28/11/20 by Niki
Great. Easy to use. Straightforward.
28/11/20 by Customer
Great Service and Fast delivery overseas
28/11/20 by Michael James Harrison
Customer service is non existent. I still have not received my parcels after 2 weeks and nobody at parcel monkey gives any info. Their online help service is a joke with them always responding with we will send email. Meanwhile i have not received package and parcel monkey have still taken money. Would not recommend parcel monkey to anyone. Totally inept and incompetent service from them.
28/11/20 by Peter --
Very easy to find a price, book and print label.
Nice price, good value for your money.
Fast delivery
28/11/20 by A Neumann
Quick and simple. Incredible price quoted for fully insured parcel (£2000 cover) for only £64. Thanks
27/11/20 by Jake Maleszyk
Really quick service
27/11/20 by Customer
Great and cheap
27/11/20 by Debbie Forsyth
Very happy with service
27/11/20 by Customer
I have always found this site to be very helpful and reliable
27/11/20 by customerMrs Belton
My last experience of Parcel Monkey was fine; this one less so.The first drop-off point on the website denied being a DPD handler. The second (several miles away) couldnt get the software to work. The third (several more miles away) was excellent, but I had rather lost my faith in the set-up by then, so although I got the parcel sent I was still in a foul mood! Iain, Penicuik
27/11/20 by Iain Steven
They carried out the service I paid for with no issues, good job ...
27/11/20 by Jamie Monro
Great service . Competitive prices.
27/11/20 by Keith
Great quick collection would use again
27/11/20 by Customer
worst service ever. checked down here and my experience is exactly the ame as the next bad review. Sitting in being returned too Parcel came from france, didnt try to deliver, now sent back to france. Dpd asked me to ask them to call dpd and request a lost parcel case opened. Parcel monkey (eshna) refused and parcel is likely lost. Customer service worst ever ever ever. Cannot get any help and parcel left france for uk nearly 3 weeks ago. I am going to continue to leave these reviews daily until I get some help from parcel monkey even if I have to open a million email accounts to do so.
27/11/20 by Melody541
Very quick service and use you regularly and will continue Thank you
27/11/20 by Sam Tidmus
Easy drop off and box arrived quickly and in perfect condition. Very reasonable price for a great service!
27/11/20 by JACQUELINE REYNOLDS
Easy, quick and delivered on time.
27/11/20 by Emma
Great service saved money over going direct
27/11/20 by Jeff
SUPER SERVICE
10 OUT OF 10
27/11/20 by HOGIEBABY
Sent a parcel and is being returned to me without any explanation or proper support by there team. Very disapointed
27/11/20 by Ron Wilkinson
My first experience of Parcel Monkey
Collection from home was within the time slot given, and my parcel was safely received at destination . Will definitely use again,
Thank you
27/11/20 by Customer
I am a great fan of ParcelMonkey use them all the time ????
27/11/20 by Customer
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