We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
very fast delivery & reasonable price NI to ROI
01/12/20 by Customer
Another trouble free delivery
01/12/20 by Mourne Militaria
Speedy delivery at a good price. Kept informed all the way will use again.
01/12/20 by Customer
Great super fast
01/12/20 by Mr Alexander Hislop
Used this service 3 times for parcels going to Singapore with no issues, it’s the only way I’ll send parcels now.
01/12/20 by Mary Beattie
Super fast and easy!
01/12/20 by Tan
Very deasipointid.
01/12/20 by Razvan
Chose Courier. Utterly hopeless. They never turned up for collection.
01/12/20 by Gorges Cooks
I have used ParcelMonkey for a few years now and would not use anyone else! My parcel was collected from my house on Monday 23rd November and delivered in Spain on Thursday 26th November! Brilliant service, it lets both parties know where the parcel is! A++++ highly recommend!
01/12/20 by Stacey
I was amazed how mych cheaper it was to use Parcel Monkey and how quick it got there.
brilliant i am so pleased my daughter recommended them to me.
01/12/20 by Sue Young
Really feel let down with the service on this occasion. package being held at customs and been offered no assistance whatsoever to try and resolve this issue. If you are willing to take payment for a delivery be it as an agent or courier you then take on the responsibility to ensure the package arrives at its required destination. I will not be using this service again.......
01/12/20 by Jason Cornish
Competitive pricing, straightforward booking process and I will definitely use Parcle Monkey again and again.
Highly Recommended
01/12/20 by Arref Mobarak
A very good service. Clear to book, easy to organise and so far 100% success rate.
01/12/20 by Elizabeth Richards
We have used Parcel Monkey for the last 3 years and also recommended to other people to use them. We send presents to Germany and Dubai regularly, weve never been let down and we can select the best price. Susie K
01/12/20 by Sue King
Excellent service from start to finish, will definitely use again and recommend to friends and family.
01/12/20 by Karen
Very poor DHL service. Parcels are not picked up when scheduled. I rated "average" because of that as I rely on the service but have to apologise before my customers due to dragged out delivery times. It is also loosing money due to potential refunds. As to the general Parcel Monkey operators, they are polite; the company provides with a variety of companies to choose from.
01/12/20 by Customer
Collection was on time and parcel was delivered fast even it was aboard. Very happy with this service, definitely will use again.
01/12/20 by Customer
Good service, as described and expected
01/12/20 by Customer
Thank you very much
01/12/20 by Customer
Professional and efficient, definitely top company to deal with at a very attractive price
01/12/20 by Daniel
Parcel Monkey dont send through an invoice when you have paid which I find very frustrating.
01/12/20 by Exordia
Excellent service
01/12/20 by Customer
Excellent value and service as described
01/12/20 by Catherine Lloyd
Very easy to use
01/12/20 by Customer
So quick and easy, great price!
01/12/20 by J.Simkins
Really happy to have posted a large parcel to Sweden for a reasonable price. It’s easy to do, easy to track and see where the parcel is with no worries and it arrived on time!
01/12/20 by Lauren F
Easy transaction, cheaper than going direct to Parcelforce.
01/12/20 by Customer
VERY DISAPPOINTED SERVICE. I shipped two packages on 17 November 2020 with delivery times as 3/4 days. To date no sight of either and no real explanation as to wha became of them. One has been in Customs (Kingston Jamaica) since 21.11.20. The other they say has been out for delivery since that date (Guadeloupe). We are told that the receipient has employed their own brokers to deal with Customs and delivery. The recipient have not even received a text/telephone/email from shippers. Very frustrating customer service department who repeatedly say the same thing and puts the burden on myself to track these packages. What a shambles - 2 weeks later and nothing has arrived. I could have posted this in the normal way by Post Office. Very disappointed as the event has past..... that the things were for.
01/12/20 by Disgruntled customer
Send parcel to South Africa. Speedy delivery with very reasonable prices. Can highly recommend.
01/12/20 by Ida
Fast, easy.perfect service
01/12/20 by Customer
Ive been using parcel monkey for about a year, shipping books to UK and Europe. It is very easy to book shipments and because they tell you the best prices from a range of shippers, they have saved me a lot of time and money. I recommend them.
01/12/20 by Kahboom Ltd.
Brilliant quick and cheap
01/12/20 by Customer
Fast, cost effective, and efficient - could t be happier!
01/12/20 by Friend of Ted
No communication not knowing if the parcel has been delivered .
01/12/20 by ani
My package with a vintage audio unit booked through Parcel Monkey via Courier arrived split open and the unit was damaged beyond repair. Unit was valued at £345 with postage and additional insurance of £15. Parcel Monkey have refused my insurance claim and I have been left with a loss of £360. Atrocious service by Courier, who clearly dropped the package from a height onto a hard surface. A company which respects its customers would honour its responsibilities. Parcel Monkey is clearly not one of them. Avoid this company.
01/12/20 by Gordon Macmillan
Parcel monkey made what I thought was a complicated process into a smooth operation!! I didn’t even have to print a label or leave my home.
01/12/20 by Lynne Julia Ashmore
Great communications. Delivered on time at an excellent price..Will definitely use again.
01/12/20 by Susan Cobb
I have always found the service I received flawless and would thoroughly recommend Parcel Monkey and DPD
01/12/20 by Mrs Jean Steer
I have used them 3 times and each time my parcel either doesn’t get delivered, is delivered late or the parcel is smashed to pieces. I know they are a ‘third’ party, but by offering a service they should make sure it happens. I have used them several times because everyone else I know that uses them has been really impressed and pleased. Parcel Monkey completed a service that was offered. But mot me, every time it’s a mess.
01/12/20 by Holly Bestwick
Booked service using Parcel Force through parcel monkey, no delivery, repeated same script response on message system. Parcel not delivered and no support. Totally pathetic service
01/12/20 by Martin James
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