We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,412 reviews.
Parcel arrived safely, undamaged and on time thanks to Parcelforce.
27/11/20 by M Clark
Always an excellent service, never had a problem with any deliveries booked through Parcel Monkey
27/11/20 by Christine Brack
Easy to navigate - good on options and prices
27/11/20 by Customer
Parcel has not arrived so far
27/11/20 by philip jeffs
Paid for next day delivery. 3 days later ( & multiple messages ) it arrived. They were given a time slot.... It arrived an hour later than time given. 100% Disappointed & would not take a chance of using it again.
27/11/20 by SHAUNA
Great service at a fair price
27/11/20 by Customers j. miscandlon
A courier firm that doesnt really want any business! I needed to send a small parcel to Bhutan. So, I completed all the information needed, online, received a quote, accepted it and paid. I received a customs pro-forma invoice almost immediately and was told labels would follow. Then I was told that the order had "come up with a service code error" and that the courier couldnt deliver the parcel on the selected service. I would be transferred to the claims department for a refund which could take up to 7 days. Try as I might I could not find out why my parcel could not be delivered on quote from an advertised service. I asked if this applied to all deliveries to Bhutan and was then advised to try mock quotes before paying for a service. To my mind, a quote is a quote and I have never heard of Mock Quotes before. I still dont know why my parcel could not be sent or why Parcel Monkey is advertising quotes it is not prepared to honour. If Parcel Monkeys quotes are as fragile as this, payment should not be taken by them until they are happy that they are going to send the parcel to its destination. A total waste of time.
27/11/20 by Barry Turner
Hood service and price will use again this is only 2 nd time used but it went fine and price was good
27/11/20 by Mrs B McLaughlin
Very easy process! Used drop off and the packet arrived at destination within quoted time.
27/11/20 by V.R.
I have had very good service from parcel Monkey so far.
Thank you
27/11/20 by Customer
First time Ive used Parcel Monkey - I had to send a really heavy item weighing in at a 21kg. Lots of courier options to choose from and unbelievable prices compared to booking through the couriers website direct...how does that work then? Anyway, seamless transaction and Parcel Force picked up at the given time and delivered within 48 hours. Whats not to like? Highly recommended.
27/11/20 by Rob J
Insurance prices are much more reasonable than another courier for more expensive items Ebay integration is shocking in comparison though! Really makes it a frustrating experience
27/11/20 by Ben
Although parcel monkey came up with a great price they let themselves down by not collecting the parcel when they were supposed to.i waited in all day and nobody turned up.i had to contact them to rearrange for following day when tbe man came to collect he couldnt answer why it was missed day before.then when I did tracking it said they tried to collect but parcel not available.but collected eventually abd delivered in good condition.
27/11/20 by Andy Wood
How can you ask me to rate your service if I haven’t had any confirmation of delivery yet?!
27/11/20 by ian peters
Excellent good service
27/11/20 by Ahmet Dag
Smooth no problems delivery to a delivery country not serviced by many couriers with excellent updates and tracking throughout. Door to door service with no hitches and a fair price.
27/11/20 by Ronald Brickley
Excellent service using Royal Mail at a third of the cost
.
27/11/20 by Steedge
Great service parcel picked up from my home and delivered in Australia a week later.
27/11/20 by Customer
Easy drop off. Fast track able service.
27/11/20 by J Gordon;
Brilliant service this time
27/11/20 by Janet Parris
Great service
27/11/20 by Luke Birdsall
very easy to use
27/11/20 by carl vaughan
Straight forward booking. Will use again
27/11/20 by Kate
First time we have used parcel monkey and we r very very pleased with the service Three large parcels to send Very reasonable price and excellent tracing Well done
27/11/20 by marlene finlay
Parcel was delivered one day later than expected but given the number of deliveries, because of covid and it being the Christmas period, I think we got a fab result. And at a fraction of the cost had I find to the post office. Well done guys.
27/11/20 by Simon, East Sussex
Fast. Inexpensive in comparison to many others.
27/11/20 by Customer
Very quick and efficient
27/11/20 by Customer
Two packages sent within three days, both arrived on time, intact. Very pleased. Thanks!
27/11/20 by Customer
Excellent service
27/11/20 by Customer
EASY TO USE AND COMPETITIVE
27/11/20 by Mr kusyj
Everything was fine. Arrived even more quickly than expected from UK to Canada.
27/11/20 by Customer
Great service booked and delivered safely thank you for a pleasant experience
27/11/20 by Charlotte
Parcel shipped to France 7days ago delivered back to me as the delivery address.
27/11/20 by Alan Taylor
Very happy with the service,
27/11/20 by Rebecca Pardoe
This company is terrible especially when it comes to customer experience. Always go ROBOTIC Template based responses without valuing the emotions of the customers. Failed to collect from home and no actions before I personally chased them actively for 2 days.. Took a fortune amount to delivery the box for next day delivery and its still to be collected. When asked for the reason "They simply take their hands off" by showing some hidden terms & conditions. So, be careful when you deal with this company next time.
27/11/20 by PrashNL2UK
Poor. Parcel not arrived after a week. When I queried they advised they could track in receiving country even though it gave me a tracking code and link to track it. All I know is it left the UK.
27/11/20 by Todd
Fab prices, will always use.
27/11/20 by Samantha
Used this service before no problem but this time was difficult, Printing labels was hard couldnt get them to be visible. Also got mixed up with labels for Post Office as I didnt realise there were two couriers and I had put the couriers label on instead of Parcelforce. I think this should be made more clearer for golden oldies like me. Good service on tracking parcel is on its way not delivered yet one week up.
27/11/20 by MARLENE MCGHIE
Easy! It worked just fine.
27/11/20 by Mr Wilcox
Fantastic service. Quick cheap and very convenient
27/11/20 by Customer
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