We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
Quick fast easy
What more can you say
30/11/20 by carl benton
Fast delivery, good prizes
30/11/20 by Sandra
posted parcel to France mon it arrived wed! amazing!
30/11/20 by jackie fletcher
Quick and easy to use service
I have used Parcel Monkey twice so far, once to ship to the UK and once to mainland Europe. The most difficult part of the process was printing out the shipping labels.
Comparing couriers and pricing could not be clearer. Can recommend highly.
30/11/20 by Behshad Memari
Great service
30/11/20 by Customer
Very good,
Very fast
30/11/20 by Customer
Brilliant service
30/11/20 by Alison Stewart
appalling company! Should be shut! Horrific customer service. Stolen our up to 4kg parcel, The driver printed wrong label with insane measurements and weight of 123kg and charged the card nearly £80 for extra weight. Unable to provide tracking details or proof of the package and asking us to prove that the parcel was smaller than the information they’ve got. How about you find where the package is first of all and we’ll see the size of it then??? DISGUSTING. Avoid at all costs
30/11/20 by Erica Matte
Parcel delivered to Romania very quickly. Easy to book online
30/11/20 by nathan rivers
As always, great value & service.
30/11/20 by Eddie Mann
Very easy site to use & excelant rates, cheeper than I was expecting. Collected on time by lovely helpful man. Delivered within a couple of days to Northern Ireland. Boxes all in tact.
Would most definatly recommend Parcel Monkey and will most certainly be using them in tbe future.
30/11/20 by Mr & Mrs. Francis
Using Parcel Monkey was a simple and straightforward process. I was sending eight identical boxes so just entered the details and was given a number options to have them collected from my house or to drop them off somewhere.
I opted to have them collected and they were picked up when they said they would be picked up.
I was also able to track them to the end destination. It was seamless.
30/11/20 by Paula Higgins
Great service will definitely recommend to friends and family.
30/11/20 by Customer
Very reasonable prices. Quick collection band delivery. Will definitely continue to use
30/11/20 by Ciara
We have always had great service from you, but this time the collection was a day late
30/11/20 by Mr Hudson
I have used this service before and have Found the service excellent ???? and will continue to use it.
30/11/20 by Derek Dibble
I wished to sell a faux fur coat on Ebay. It was long with a hood so weighed quite heavy. The price of Royal Mail was high so I searched for a better price on Parcel Monkey, and came up with one from Courier. When I sold the coat to a lovely lady who had given her work address for delivery, I arranged pick up the next day. This went smoothly and for two weeks I heard nothing so thought it had arrived safely. Then I received a message via Ebay that the buyer had not received it! I checked the Parcel Monkey website and found a message that showed there was a problem. However when I attempted to track the item with the ref. no. I had been given by Parcel Monkey the tracker didnt recognise it!! There was no contact number to speak to a human being so I started an on line chat... Two days later, hours on and off the chatline where Id received contradictions from different agents, but what appeared to have happened is that Courier could not find the address!! I googled the address and it appeared in 2 seconds, so I found it hard to believe a delivery firm whose main job is to locate addresses to deliver packages etc, couldnt find an address!! I wondered if attempted delivery had occurred at the weekend so there was no access to the building but what about the second attempt to deliver, obviously that hadnt happened. I finally was given the correct ref. no. that showed the parcel had gone no where for two weeks...Parcel Monkey by now had requested more money twice to get Courier to redeliver, and by two different methods which I found suspect, they had also said I had now supplied a different address, WHICH I HAD NOT! At the end of the second day I contacted Courier direct by telephone and email to complain. The parcel was located and I was advised it was now on its way back to me - again Courier had no clear explanation as to why it had not been delivered. I complained a lot... Then after two days of on line chat at Parcel Monkey including myself advising that I had been told the coat was on its way back to me I had a message out of the blue stating that it would be delivered the next day, they didnt say where, but on the third day it was confirmed, that the parcel would be delivered to the recipients address!! I checked later but nothing showed on the tracker. I had messaged the buyer numerous times to try and explain why she had not got her coat and to have patience etc. I have never had poor feedback on Ebay as a seller and didnt want it has a result if the incompetent Parcel Monkey and their ineffective pals at Courier. Good news, the parcel was delivered, and the buyer loved the coat and I didnt appear to have been charged again up until now, but I keep checking!! However I will never get back them two days of my life and the utter stress of trying to get a honest answer from someone!! I advise everyone NOT to use Parcel Monkey nor Courier, they are ineffective at their jobs and do not appear to have the ability to correct errors without a lot of time and effort. Take this as a warning for your Christmas parcels!!
30/11/20 by Sue Whalley
Sent a parcel to the Denmark and it arrived within a week! Absolutely amazing service and cracking price to boot. Have bookmarked and will be my go to stop for posting from now on.
30/11/20 by Carl
Always best Dhl never let me down. Quick and professional delivery ????
30/11/20 by Julita Matusiak
Great service. Website is good, reliable pick up of parcel and quick delivery to Germany.
30/11/20 by Daniela Ambrosoli-staber
First parcel delivered perfectly so tried sending two boxes at the same time which have still not arrived two weeks later even though I paid for express delivery. Then charged an excess as the courier said that The parcel was twice as heavy than it actually was. Instead of checking with the customer first I have to prove them wrong before I can get a refund. Not impressed
30/11/20 by Jan Streames
Excellent site. Easy to use. Works every time. Highly recommended.
30/11/20 by Kaya Howard
Sent a small Parcel to Poland - amazed at how quick and effective the process was !!
30/11/20 by Mr Ian Thurlow
I been using parcel monkey for last 4 years now and i love it supper quick service very reasonable charges very happy
30/11/20 by Maryum
Very nice service
30/11/20 by Customer
On several occassions, jobs have been booked for collection but the courier never turns up to collect. ParcelMonkey then tell you its not their responsibility (despite already taking your money) and bring up some nonsense about Ts&Cs. They take your money, act as a middle man but literally provide no customer service other than "sorry, should we book it again for you?" when all this does is then delay your collection by another day more more! If your parcel is urgent, do not use these people as there is a high chance collection will be delayed!
30/11/20 by Richard Tanswell TansTech
Collected on time and tracking kept up to date on uk side
30/11/20 by Carol Palmer
Very efficient thank you
30/11/20 by Laura Mann
I paid for 48 hour delivery, which meant that my parcel for my daughter’s birthday should have been delivered 24 hours ago. No sign of it yet!
30/11/20 by manny mifsud
I could not track the parcel. I did not receive a message in advance, only right before the delivery.
30/11/20 by Customer
Excellent service, I sent 2 boxes to my daughter in Spain, door to door service and they arrived within 4 days, 3 days earlier than stated
30/11/20 by June
Great service for delivering a parcel from the UK to France for half the price of the Post Office, even with £400 worth of insurance. Will definitely use them again.
30/11/20 by Brian Langston
Unfortunately, there has been no tracking of my parcel to Poland ( I paid extra for this service). I have no idea if it has even arrived despite many attempts to find out... usually, there isn’t a problem when I’ve used them to post to France etc. Disappointed tbh.
30/11/20 by Customer
First time using Parcel Monkey so wasnt sure what to expect but the online process was extremely quick and simple. Parcel collected Monday by DPD and delivered in Sweden on the Friday. Couldnt be happier with the service.
30/11/20 by Paul, Macclesfield
no issues, perfect drop off and delivered on time . brilliant
30/11/20 by Muhammad Rana
collected on time delivered on time very good servive for price
30/11/20 by Happy Chappie
Excellent service. I will definitely use them again.
30/11/20 by Customer
Great service at a good price
30/11/20 by Melcoolio
Thanks, all good!
30/11/20 by Customer
Really good service
30/11/20 by of
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