We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,413 reviews.
Fantastic service. Quick cheap and very convenient
27/11/20 by Customer
Excellent service easy to use website, parcel picked up and delivered as stated with tracking. Simple
27/11/20 by cdownie70
Quick and safe
27/11/20 by Customer
Amazing service . Parcel was collected from my home late afternoon on Monday , and it arrived at my daughter’s apartment in Nice France on Wednesday morning . Just fantastic
27/11/20 by John Barker
Arrived in time, no damage
27/11/20 by Claudiu Harbuz
The return address on the labels they provide is the Parcelmonkey depot. If you send a package and it is undeliverable, it is returned to Parcelmonkey..... AND THEY THEN CHARGE YOU AGAIN TO RETURN IT TO YOU??!! . NO WONDER THEYVE DITCHED TWITTER & FACEBOOK.
27/11/20 by The B Road
Excellent service, very quick and easy
27/11/20 by Peter
A painless process that worked without a hitch.
27/11/20 by Brian Buckman
Im very impressed. It was very quick and not expensive.
27/11/20 by Customer
Easy to use site, worked really well. Would use again.
27/11/20 by Julie Hickman
I paid for next day tracked delivery. The tracking system did not work. The customer contact system is confusing to use without a send button. Some of my messages did not appear in the thread. The image upload system would not accept my pictures, which complied with the specified image criteria. My package was eventually delivered four days after collection, without any explanation for the delay or the absence of tracking . My request for a refund was refused. I would rate the service I have received from this company as unsatisfactory.
27/11/20 by Rod
Pick up and delivery smooth and all on time - great service- thank you.
27/11/20 by Customer
Everything is just nice. Will use again. Thanks
27/11/20 by Customer
Perfect and easy to use, would recommend and will definitely be using in the future. Thanks
27/11/20 by Paul Manley
After being let down repeatedly by another delivery company. I tried parcelmonkey. Ordered about 11pm Thursday, was collected Friday and delivered Saturday. Amazing service
27/11/20 by Nicci
Charged me 52 pounds extra
26/11/20 by Customer
Easy to use site and good service from collection service. Have yet to see if it arrives in New Zealand
26/11/20 by Jennifer
My parcel still hasn’t arrived to deliver address since last 20/11/20 wi would like to know what is going on
26/11/20 by Customer
Poor service collection was supposed to be picked up tues it’s Thursday still no collection paid for next day pathetic wouldn’t recommend wouldn’t ever use again called DX who were supposed to collect said they attempted collecting which is a blatant lie as I was in all day waiting absolutely rubbish!! Don’t waste your time or money! With these monkeys!!
26/11/20 by shanaz bobat
Turned up on time, delivered on time excellent service.... would definitely use it again
26/11/20 by Customer
Always provide a good service.
26/11/20 by craig w
After an awful experience with parcel2go I switched to ParcelMonkey, have used twice so far everything went smoothly, much more reliable!
26/11/20 by Customer
Simple, smooth and easy
26/11/20 by Customer
Easy and fast. My parcel took 6 days to arrive to Spain from the UK in late November. The only downside is that the first collection point where I took the parcel, didn’t accept it even when they were listed. The second place where I took the parcel were efficient and quick receiving it.
26/11/20 by Customer
Very impressed with both simplicity of using the system and effectiveness. Used it to send a parcel to Europe and will do so again
26/11/20 by Malcolm Bates
I use this service again and again ...... reliable and great value for money
26/11/20 by Paul Roberts
Always go to parcel monkey first, and always satisfied with the outcome. Thank you
26/11/20 by Customer
Worked really well. Took parcel into advised centre. No problems . Parcel arrived in Portugal no problems. Cheaper than going through the carrier
26/11/20 by GS
Easy to use and compare prices. I chose on this occasion to drop the parcel destined for France to the local post office to be picked up instead of waiting in to be collected by courier from home. It was dropped off on a Friday and delivered by Tuesday lunchtime in the French countryside.
26/11/20 by Beverley
great service @ international shipping!
26/11/20 by Customer
Fantastic service. Have tried others but this is by far the best.
26/11/20 by M GILL
Easy to use good communication.
26/11/20 by Penny O'Connor
Excellent service no complaints
26/11/20 by Paul Fincham
Brilliant service - picked up my package and it soon arrived in Italy - much cheaper than postage. I often send my winter clothes by parcel monkey and then I don’t have to take luggage when I travel
26/11/20 by Sheila Frampton
Great service! First time used but not last!
26/11/20 by Customer
Courier collection was on the booking day.
Pacing was quick, I followed all journey of the parcel. All process was fine.
Thanks
26/11/20 by Nuran Ryustemova
Always great service
26/11/20 by Customer
This service was very easy to use and saved me around £20 to send a large parcel.
26/11/20 by Customer
Cheap and effective with no glitches, even in these Corona times thank you xx
26/11/20 by Sarah Berney
The courier arrived on time as booked, and the freight dog cage I needed to send was delivered undamaged.
I was able to track the delivery through the parcel monkey app. And insure it as well.
26/11/20 by Barbara Lesley Curley
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