We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
Fantastic service with delivery to Germany.
30/11/20 by Deanna
Great service. Parcel collected as advised and delivered promptly at a fair price.
30/11/20 by maggie williams
We used Parcel Monkey UK to send parcels to New Zealand and to Luxembourg. We are, so far, very pleased with the speed of delivery, at least of the first parcel in each case.
30/11/20 by Mr Longworth
Hi never sent a parcel to China before but using parcel monkey made it very easy and with a choice of carriers and prices, I would recommend them cheers Ian.
30/11/20 by Ian Ratcliffe
I asked them to change my invoice as i made a mistake on it 5days prior to its delivery date. The courier told me there was a plenty of time to make these changes, all it needs is a request from Parcelmonkey. Parcelmonkey just kept lying that they put in this request, 2 days later i found out no request was made to the courier through the couriers own words. Terrible service, they either didnt understand my simple request or simply lied to me.
30/11/20 by Nika Far
So much better value than regular post when sending a parcel. Was delivered very quickly
30/11/20 by aisling mccarthy
Easy to navigate pages. Recommended.
30/11/20 by Carel Lindley
The process was so easy and efficient. This time we received up to date info of where the parcel was in transit, which is very reassuring and helpful for our family in Australia. Would recommend Parcel Monkey to anyone.
30/11/20 by Andrew Cullen
Everything great!
30/11/20 by Customer
Parcel monkey is good and quite affordable. I recommend for everyone to have a try when sending parcels to Europe.
30/11/20 by Customer
Was worried when came across this site as it was far cheaper than any other. The parcel was delivered on time and in one piece. Highly recommend.
30/11/20 by Tracey
On time no problems at all
30/11/20 by Linda
They were great, collected in time, was very professional and I was keep in the loop about delivery.
Everything went smoothly and it was easy to use.
30/11/20 by Customer
Very happy with the service. There was a good choice of courier options and all were very competitively priced. The site was very easy to use and navigate!
30/11/20 by Customer
Perfect in every way
30/11/20 by Customer
Parcel collection was 2 days late but still happy bcoz my parcel was delivered within 5 days of collection & thats international parcel!!
30/11/20 by Sanchee
Parcel picked and delivered as promised.
30/11/20 by Customer
Great service. I was able to track my parcel all through its long journey to Hong Kong. On arriving at its destination country it was delivered the same day.
30/11/20 by Customer
When i booked my shipment it stated it would be 4-5 days its now 18 days later and it still hasnt arrived. The process to book was simple enough they should offer a label print service though as not everyome has printers.
30/11/20 by Customer
it was my first parcel but its realy good service i apriciat
30/11/20 by Adeela Butt
My parcel was not collected on the day it was booked. Trying to contact parcel monkey was almost impossible and eventually was only by text. No reason given for non collection or an offer of any recompense for wasted time. It was rebooked for following day and this time I did receive a text from the carriers with a collection time. it was eventually collected but over 2 hours later than the time advised and one day later than required. An apology was cursory at best. After waiting a whole day with no communication, from parcel monkey or the carrier, plans had to be changed and then a further days wait. My recipient also had to change their plans to be able to receive the parcel. Once collected the parcel arrived the next day and was intact. However, I am very disappointed with the extremely poor/non existent customer service from Parcel Monkey.
30/11/20 by Beryl
2 days late. I had to contact the courier 7 times to get this eventually delivered. ParcelMonkey did not give any helpful updates or information. Then gave no compensation when asked for some reimbursing due to the delays and time I had to spend on the phone. Very difficult to get in touch with them since they do not have a contact number and is all done through email. Will avoid at all cost.
29/11/20 by Customer
Picked up my parcel from my home and delivered no issues.
29/11/20 by Natalie
Always a good service, prompt and cheep.
29/11/20 by Customer
Our package which was a large box of presents for our daughter and son-in-law who live in Norway took ten days to arrive. We received confirmation today from our daughter of the arrival of the package. She was quite surprised by the size of the package and is looking forward to opening it. We were extremely pleased to hear of its safe arrival. We were also very impressed with the cost.
29/11/20 by Customer Anita
Did as required on time.
29/11/20 by Consumer
Easy booking system. Parcel was pick up from my house on the chosen day. Reached the destination before the estimated day. Brilliant service and half the price I was quarter at the Post Office. Would use them any time
29/11/20 by Kamila Bonner
Really easy and quick to use!
29/11/20 by Gurjeet
Great service and great price
29/11/20 by regine
Parcel collected on time and delivered without any delays
29/11/20 by Customer. Mary Pearce
Efficient website, prompt and timely collection.
Perhaps an email confirming collection of the parcel would just have reassured.
29/11/20 by Customer
Your service to the republic of ireland is woeful, with multiple deliveries being delayed and rescheduled, our goods are not stupid gifts bought of Amazon but important replacement parts needed by the farming industry, tell your partners GLS to get their act together or close down!
29/11/20 by Customer
Good service. Used them several times. Family live in USA. No problems.
29/11/20 by Customer
First class service and at a great price
29/11/20 by customer
Excellent service
29/11/20 by Marta Hodovan
Excellent service for a great price using Parcel force for a delivery to Belgium. I was updated throughout the delivery progress until final delivery when I was only updated the following day.
29/11/20 by Landel Johnston
Contacted company on Sunday label arrived by e mail shortly after. Parcel picked up promptly next day and delivered to reciepant on Wednesday. Excellent service and would use this company again
29/11/20 by DAVID
All seemed to work OK with DPD. So no complaints. Easy to use too.
29/11/20 by George
This was such an easy process, loads of guidance given. Parcel arrived in great condition which is brilliant. It all about the package, make sure it is super secure and the document provided and clearly visible and all should be good.
Great tracking process also.
10 day delivery.
Just getting the next parcel ready for Christmas.
29/11/20 by Adam
Yet again 5 star service. Thank you
29/11/20 by Sue MCCART
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