We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,412 reviews.
As always parcel monkey has out shone other couriers in value time and customer services. It’s the couriers who let us down when we pay for 24 hr service and they are unable to hold this. Not a word from any on why or refund. It’s annoying when we have to chase them .if we pay we should get.not a maybe that’s not wrote down if it was ‘why waste your money. Parcel monkey should hold them to account if the option you choose and pay good money for is pay 24 get 24 and is not carried out.they should not have this delivery as a option. Amazonannie
26/11/20 by Amazonannie
Amazing and fast service! High recommended.. always happy with them
26/11/20 by Customer Jane
Easy to use service & website, delivery exactly as described, for a great price, too, very happy thanks!
26/11/20 by Leena Crichton
Excellent service, and they added a strap to our box, just in case. Thank you
26/11/20 by Mrs Cathy Hones
Less than one star. We sent a well padded and packed parcel to France containing a little frame with glass in. The parcel was thrown over a shut gate and the glass was broken when opened. The packaging said fragile glass please handle with care on it but obviously the person delivering took no heed of this. Maybe didnt understand?!
26/11/20 by Alison Holland
Our Response: Hello Allison,
Thank you for your review and we are very sorry to hear this.
We were unable to locate your emails but kindly be in touch with the Support team via your Parcel Monkey account and use that communication channel for further correspondence.
Kind regards,
Parcel Monkey Team
Given the pandemic performance was good. The parcel was collected within 24 hours, exported to Germany in two and in Germany for three days and delivered.
Reasonable price and easy to arrange.
Normally service would be in four days.
26/11/20 by DAVID KING
Never even collected my item yet still took my money absolutely ridiculous was supposed to be collect Friday recieved a message to say it would be collect then never was couldn’t speak to anyone as it’s just machines then got a tx Monday and Tuesday saying it would be collected and didn’t do I posted it myself and payed again on Wednesday rubbish service and still can’t get my money back
26/11/20 by Customer
Quick service
26/11/20 by edyta
Kept informed, picked up in time slot and advised when delivered.
What more do you need
26/11/20 by Roy M
Quick and efficient delivery
26/11/20 by Customer
Super happy with Parcelmonkey! Have now successfully had large 2 packages shipped from the UK to Germany with DPD at very reasonable prices. Its best described as very easy and reliable, will definitely keep Parcelmonkey this for my international deliveries!
26/11/20 by Meike
Great reliable economical service. Recommended
26/11/20 by Gary Kirby
Awesome... Great service.. same courier.. and a lot less price.
26/11/20 by Warren
Parcel was collected on time on Friday and delivered to France on Monday. Email and SMS updates
26/11/20 by David Long
I came across Parcel ???? Monkey ???? and booked an uplift I could not believe the price and the service with the carrier collecting from my home and returning to suppliers.
First class service and price
Highly recommend ✨✨✨✨✨
26/11/20 by Customer
Very fast ,very convenient . I do highly recommend this service .Thank you very much !!
26/11/20 by Customer
First time user and service was very clear and easy to use. Parcel was delivered early as well which was a bonus.
26/11/20 by Customer
Easy site to navigate. Speedy service and excellent Company. Have used them a couple of times now
26/11/20 by Marlene
I used Parcel Monkey to send a parcel to New Zealand. It was collected on time and door to door was 7 days. I could track it all the way and they even sent an email to the recipient to advise it was in its way. I can highly recommend and will be using again.
26/11/20 by Customer
Firstly the parcel was not collected on the day it was supposed to be collected, it wasnt collected the next day or the day after. When it did finally get collected it arrived at its destination in a terrible state, the box was damaged quite considerably and the goods inside got damaged too.
26/11/20 by Anita Robinson
The parcels seems to be getting there more securely wish they would phone or text the person who its for to let them know the day its out for delivery and I would be better if the customer service is more easier to approach but on the up seems to arrive quicker and the price is definitely GOOD for sending abroad love the tracking and signature required. Would recommend.
26/11/20 by Rosa
Easy to use and so far the best price for sending parcels to my family in France
26/11/20 by Chloe
I decided to use a pick up point which took several days to be collected.
The parcel was however delivered soon afterwards, sadly to the wrong recipient (which was my fault) so i am now trying to locate it.
I will definately use this carrier again as problems were mine.
26/11/20 by Chrissie Lord
Easy to use, good competitive price and quick to pick up
26/11/20 by Carol Glossop
I normally dont have issues with parcel monkey except that when it comes to troubleshooting their own logistics issues, they are they actual monkeys. Ive waited all day yesterday for the courier to arrive to pickup a very large painting. Nobody turned up. Now they want me to reschedule a pickup but will not amend the pickup location although it is literally 3 minutes away. Their drivers will not attempt to call or communicate with you and ultimately this is the weakness of their operation.
26/11/20 by Carlos CB
Found the cheapest option for sending and parcel arrived within 5 days
26/11/20 by Customer
Great service time after time.my parcels across europe get there so fare,, perfectly.
26/11/20 by Unknown
quick and easy to book
26/11/20 by Charlotte
The complete package was great the cost the collection and the delivery top notch and will use every time.
26/11/20 by Customer
Geat company, Great service, did exactly what it said on the tin. BRILLIANT
26/11/20 by Sue
Parcel sent by ParcelForce48 was delivered on time and I was able to check progress on line.
26/11/20 by Mrs Squires
Picked up on time and delivered in two days. Thank you.
26/11/20 by JackieJo
Easy peasy ,this was the first time I had sent a parcel abroad and parcel monkey made the process easy and straight forward and my parcel arrived in four days which I thought was excellent service x thank you x
26/11/20 by jo
Very reliable . Parcels always reach their destination as promised
26/11/20 by Mrs Sylvie Fraser
Still have not received my packages over a week later
26/11/20 by Martin
BRILLIANT SERVICE, DEPENDABLE AND REASONABLE IN PRICE.
26/11/20 by Caroline Temple Cox
Poor online service, order status takes forever to update and unable to track order via parcel monkey or via courier directly.
26/11/20 by Customer
An excellent service U.K. to Denmark in three days and during covid - would never use anyone else
26/11/20 by Alison Lovell
Twice I have been asked for a review and my package hasnt yet been delivered. I tried to track it and after a week it still said it had just been dropped off to a pick up point. Only after responding to the first request for a review and saying that my package hadnt arrived yet did it show on the tracker that the package was on its way and due to arrive on suggested date Mon Nov 30th. If it arrives on this day it will have taken 16 days from drop off with little communication on its whereabouts. Not impressed.
26/11/20 by Sheila Vollmer
Outstanding service. My parcel was delivered in Singapore within four days. I am very impressed and so was the recipient.
26/11/20 by customer
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