We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,412 reviews.
Quick delivery would use again.
26/11/20 by Customer
Always fab. I use regularly and price is great and good service
26/11/20 by Jayne Marsh
Well impressed. Process was easy and simple. Would def use again.
26/11/20 by chris speer
Our parcel, which was picked up from our home, arrived at its destination in Australia a day earlier than expected. Excellent service. Prices are high but we use the service only once a year.
26/11/20 by Customer
Great tool for working out cheapest post for a parcel
26/11/20 by SUSAN WALKER
Excellent. Professional. Safe.
26/11/20 by Melanie Roberts Maier
Excellent experience.
26/11/20 by Mrs Insell
Great service very pleased, simple to use service, medium sized parcel but quite heavy 16kg I packed my item quite well it was collected from my home on time, delivered the next day on time too via DHL, brilliant excellent service.
26/11/20 by Philip
Timely, reliable and great customer service
26/11/20 by Customer
Excellent service!
26/11/20 by Customer
Quick and eASY way TO SELECT THE BEST SERVICE FOR ME
26/11/20 by Lorraine Walker
One of the best service I have used, easy to book and if there are any issues operators will always message to resolve.
26/11/20 by Shana Cheong
fantastic service, very easy to use, very reasonable on pricing
26/11/20 by joanne goodall
Very good - would def use again
25/11/20 by Andre Verhaeg
Everything was fine
25/11/20 by Customer
Amazing ! Great value for money. Delivered in time as expected. Parcel with no damage !
Highly recommend.
25/11/20 by Katarzyna Harris
All went well thank you
25/11/20 by Kenneth
Excellent service. Parcel collected on time and delivered very rapidly. Courteous gentleman picked up parcels and nothing to complain about.
25/11/20 by E A Newson
Quick easy service and prompt delivery (to Zambia!)
25/11/20 by SJ Dunster
Always a great service
25/11/20 by Customer
Great service
25/11/20 by Milan
An excellent service!
25/11/20 by Ann
amazing job, the delivery was fast and smooth
25/11/20 by Fabien Merciere
Excellent service! The parcel was delivered much faster than expected!
25/11/20 by Hakan Groth
First time used and very happy with service provided. Arrived in plenty of time. Will certainly use again
25/11/20 by Linda
Absolutely brilliant - convenient, reliable, cheap, quick, efficient and easy to use.
25/11/20 by Alan
Dropped off at pickup shop receipt obtained text throughout transportation including date of arrival at destination
Definitely recommend and will be using again myself
25/11/20 by Tjb
I booked a collection with a next day delivery service, item collected on a Tuesday and should have been delivered on the Wednesday and after chasing parcel monkey and the courier company direct it was finally delivered on the Friday. I had, unfortunately, booked the same service again on the Tuesday (before I realised that it isn’t actually a next day service at all) and had an item collected on the Wednesday that again any many chases was eventually delivered on Monday. I complained to both the courier company and parcel monkey - the courier said Parcel Monkey should refund my cost as they didn’t deliver on time. I contacted parcel monkey several times who has no contact numbers you can only contact them via online chat / email. All they kept saying was somewhere deep down in their terms and conditions it doesn’t matter if the next day service you paid for doesn’t deliver, basically it’s tough! The last few messages I sent they ignored all the questions and just copied and pasted the t&c’s clause so their customer service is the same sub standard as the deliveries they offer! I asked how can they sell a ‘next day delivery service’, charging a premium for the next day part that quite obviously is NOT a next day service. It wasn’t just an unfortunate event whereby it got delayed, it was never a next day delivery service in the first place as both my parcels turned up 3 days later! False advertising, selling false services - not sure how they are getting away with it but I will be contacting trading standards too!! AVOID, there are much better companies to use!! P.s. I suspect if they see this review they will post the clause out of their t&c’s about how they don’t ‘guarantee’ next day delivery! They won’t actually recognise the fact that they are falsely selling a service by calling it ‘next day delivery’ when infact its 3-4 day delivery!!
25/11/20 by Nicolle Bremner-Martin
Always easy to use and sensible competitive quotes.
25/11/20 by MR
Parcel was collected 21 days ago and still has not arrived.
25/11/20 by Customer
Great service and reasonable pricing - everything ran to time and went to plan as hoped. Receiver in Portugal delighted with their parcel!
25/11/20 by DK
Drop off at DPD was an option ... the labels came.. I drove 25 mins to drop parcel off - they are not accepting parcels at their depot because of COVID. NOW WHAT DO I DO WITH MY PARCEL???? It WAS urgent....
25/11/20 by Frances
Perfect so easy. Print label stick on, walk into post office, they scanned and it was done.
Arrived next day.
25/11/20 by Glasgow Guy
Excellent. I use Parcel Monkey quite a lot and they never let me down. I would recommend them highly
25/11/20 by John Hart
Excellent service as always.
25/11/20 by Stephanie Williams
This company is shocking. I arranged for a parcel to be collected and delivered for next day delivery. 13 days later the parcel was finally delivered after a number of excuses from parcel monkey blaming the courier. Since my delivery was so late I wanted a full refund, parcel monkey offered 25% refund which is an insult. They also stated that in their terms and conditions there is no guarantee with the service that they offer, so what’s the point! Currently waiting for a response to the rejected offer of 25%! Will never use this company again!!
25/11/20 by Rachael
Picked up when they said and delivered when they said. All goods intact. Great service and great price. Parcel from UK to Spain
25/11/20 by Hilary Mclaren
First time using parcel monkey everything was easy and parcel delivered fine at a great price????
25/11/20 by Darren Earnshaw
Excellent service. Sent a parcel to USA from England and it arrived one week later. Easy on line service to use
25/11/20 by Customer
Garbage. Parcels never collected on chosen day. Go direct to the courier in future
25/11/20 by paul wallace
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