We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
So easy and great value for money, will use again.
29/11/20 by Customer
Nice was quick and flexible can really recommend
29/11/20 by Customer
Parcel picked up on time and delivered less than 24 hours later,Irvine Scotland to Reading England.Great service and at a good price.
29/11/20 by Mr Joseph Mcdermott
Very easy to arrange shipment. On time and parcel arrived intact! Cost was very attractive.
29/11/20 by Jonathan Jones
Easy to use efficient service. All good!
29/11/20 by Kate Gardiner
Wasnt sure if I could send a bottle of whisky as seemed to be conflicting advice on Parcelforce restrictions but went ahead anyway and it got there on time. no problems otherwise.
29/11/20 by J Broome
Excellent service, easy to use, prompt delays and at an affordable price.
29/11/20 by Customer
Excellent services ????
29/11/20 by Constantin Adrian Moraru
Good contact from the start, pickup as planned, delivery on time. great
29/11/20 by Hans
I was a little worried about using this service as not heard of it before. However, the site was very easy to use and navigate around. Very easy to print the required labels. Parcel was collected from my home on the day stated and arrived very quickly at the destination. I would highly recommend and will be using this service again.
29/11/20 by Lucy Thompson
The parcel was sent on a 2 day delivery service. It hasn’t arrived almost a week later.
29/11/20 by Jane W.
The website gave good prices. However, I had a lot of stuff to send and needed to find the sweet epot on pricing. The traditional method of providing a price list with size and weight ranges would have been vastly simpler for me than having to try a range of parcels and work my way up until the price changed each time.
The parcel was effiiently collected and delivered (by ParcelForce), but the first request for comment came before I was informed about delivery.
29/11/20 by George Storm
All went smoothly. Great service
29/11/20 by Pavonia
Excellent timely service and everything arrived safe and sound. Delighted as were the recipients.
29/11/20 by Sean Purser
Booked a delivery with DHL via parcel monkey. Items were collected on the day stated at 2pm. The 5 parcels were safely delivered a day and a half later. Amazing Devon to Brooklyn New York by the speed of sound. Wow!
29/11/20 by Jennifer Geary
Fantastic Service!
Fetching the parcel from very friendly driver at given time slot and delivery as promised on right day with notification of the delivery on its way and when done. Perfect! Will always use now!
29/11/20 by Olga Bromfield
Can’t fault the service you provide!!! Hour slot given for collection and always efficient! Parcel tracked on its journey and updates sent to recipient as to date and time slot for delivery...thankyou so much!! I use the service regularly!!! Would recommend you any day!!
29/11/20 by J Connell
My parcel was due to be picked up on Monday and we were in all day (I took a day off work) Later in the day the status was updated to the package could not be collected. We contacted both PM and ParcelForce and no help was offered other than do you wish to rebook the collection. There was no effort to see why the driver had not actually come (we live at the end of a lane and see all traffic and the dog goes crazy if someone drives up or knocks on the door) Having a window of collection between 8am and 6pm is extremely inconvenient especially when the driver doesn’t come to the right address (if they even tried) The only option was to right off the lost day and got collection the next day. I will NEVER use a collection service again.
29/11/20 by Mr Richard Boardman
Reliable & prompt. Will definitely keep using them. Also one of the economic companies. So pleased, great service.
29/11/20 by Christine Morrison
Great service
29/11/20 by Customer
Both the man who picked up and the one who delivered our parcel were very helpful and kind.
29/11/20 by LS
Very easy to use and good quick service
29/11/20 by Customer
Absolutely brilliant. Three days to get parcel to Portugal. Amazing. Would use them every time.
29/11/20 by Rebecca Fitzgerald
Not impressed, sent me tracking details but was unable to track at any stage, no info sent from anyone even after it was delivered.
29/11/20 by BC
Easy to book on line, lots of drop off places.
It did take a bit longer than expected to reach destination but these are funny times...
Will use again.
29/11/20 by Miss Turi Kongso
excellent service and value thankyou
29/11/20 by Customer val brocklehurst
Use this service regularly to send packages to my son in Amsterdam.
Never had any problems. Recommend Parcel Monkey often.
29/11/20 by Happy Sender - Leicester
Excellent service - Collected as promised and delivered in great condition within the timescale.
Would definately recommend.
29/11/20 by Debby Reynolds
Picked up late on Monday in North Scotland - at destination mid-day Thursday in Paris. Couldnt ask for better.
29/11/20 by Ian Fraser
Excellent service
29/11/20 by Kathy warden
Good service
29/11/20 by J MINES
One of the most professional company out there. No ifs , no buts. You choose the option you want/need and thats it.
I regularly send stuff to Mainland Europe and never had anything go missing, lost or stolen.
29/11/20 by Miklos Toth
I was very pleased with the booking, advice on packaging and collection. I sent a parcel o we to Sweden and whilst the parcel was picked up from my location it was not delivered directly to the recipient; a bit ve was put through 2 days after the email saying IIT was delivered and the parcel had to be collected. No attempt was made to deliver - this was NORD Post I understand
29/11/20 by SUSAN CARTER
Pick a good courier and your parcel will get there.
29/11/20 by Tina Reeves
Found exactly what I wanted in a few simple steps. Will be using again.
29/11/20 by Gary Cornman
Everything went according to plan, happy with delivery.
Slight problem with completing the customs form. I completed it and printed it, then the next day I needed to included something else. Entered my items again and added new item and printed but it didnt save the last line. Tried again but this time it didnt offer me the option to recreate the form. It didnt explain why ? Is there a time deadline that you cant amend the forms after a certain point ,or a limit to the number of times you can amend the form? There was no explanation.
29/11/20 by Mrs G
Ive used the service a few times now. Always collect and deliver as promised.
29/11/20 by Customer
It was easy to book, cheap and reliable. I will use it again for sure.
29/11/20 by Customer
Good excellent quickly get quotes
29/11/20 by Customer
Good price. Clear instructions. Easy to track. Arrived in The Netherlands in four days. Perfect
29/11/20 by Jennifer Oughton
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